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Frequently asked questions
Cancel Propstream: Step-by-Step Guide
How to cancel PropStream and reclaim control of your real estate subscriptions
What PropStream is and why you might cancel
PropStream is a subscription-based software platform that serves real estate professionals across Singapore and beyond. The service delivers property data, lead generation, skip-tracing, and marketing tools designed specifically for investors, wholesalers, and agents who need rapid access to bulk property datasets and export capabilities. You pay a recurring monthly or annual fee to unlock these features, and the platform operates on an automatic renewal model-your subscription renews on the same date each billing cycle unless you cancel explicitly.
Your reasons for cancelling PropStream may vary. You might be scaling down your investment operations, switching to a competitor platform, completing a trial period, or finding that the monthly cost no longer aligns with your business revenue. Whatever your reason, understanding the correct cancellation process and your consumer rights under Singapore law is essential. Yafee specialises in guiding consumers through exactly these subscription cancellations, ensuring you avoid unexpected charges and maintain clarity over your financial commitments.
Who uses PropStream and typical service tiers
PropStream serves property investors, wholesalers, real estate agents, and investment teams who depend on fast property data access and skip-tracing to identify motivated sellers and qualified leads. The platform offers three main pricing tiers: Essentials (designed for solo investors and smaller operations), Pro (suited to small teams), and Elite (built for large teams with multiple seats and higher data requirements). Each tier unlocks different data limits, team member slots, and access to tools such as Lead Automator and advanced marketing credits.
Why cancellation timing matters to your budget
PropStream bills automatically on your renewal date. Cancelling your subscription stops all future charges but does not automatically refund the current billing period. Many real estate professionals delay cancellation and lose an entire month's fee unnecessarily. At Yafee, we guide you through the exact cancellation process and timeline so you maintain control and understand what happens after you submit your cancellation request.
PropStream pricing in singapore dollars
PropStream pricing varies by plan tier and billing cycle frequency; the following table presents current costs converted to Singapore dollars for your reference.
| Plan name | Monthly cost (SGD) | Annual equivalent (SGD) | Key features |
|---|---|---|---|
| Essentials monthly | S$134.64 | S$1,615.68 | 25,000 saves and exports; 7-day free trial |
| Essentials annual | S$110.16 | S$1,321.92 | As above, plus 2 months Lead Automator free |
| Pro monthly | S$270.64 | S$3,247.68 | 50,000 saves; free skip tracing; 2 team seats |
| Pro annual | S$224.40 | S$2,692.80 | As above, plus marketing credit |
| Elite monthly | S$950.64 | S$11,407.68 | 100,000 saves; free skip tracing; 9 team seats |
| Elite annual | S$793.90 | S$9,526.80 | As above, plus marketing credit |
Annual plans typically offer 2 to 3 months of free service compared to paying month-to-month. However, annual prepayment means your refund rights are limited if you cancel early. If you remain uncertain about long-term use, Yafee recommends starting on a monthly plan and upgrading only when you are confident in your commitment.
Should you keep or cancel your plan
Keep your PropStream subscription if your real estate business relies on consistent lead generation, you use skip-tracing regularly, or your team size justifies the annual investment. Cancel if you are no longer investing actively, a competitor tool offers superior value, your business is temporarily dormant, or you have met your sales targets for the current period. Review your usage every quarter to ensure you are paying only for features you genuinely use.
Your consumer rights under singapore law
Singapore's consumer protection framework grants you specific rights when cancelling subscription services like PropStream.
The consumer protection (Fair trading) act and your position
The Consumer Protection (Fair Trading) Act (CPFTA) is the primary legislation governing consumer transactions in Singapore. Under this act, you have the right to cancel a distance contract-a contract concluded without face-to-face negotiation, such as an online subscription-within 14 days of purchase. However, the CPFTA allows exceptions for certain services, including digital content and software already delivered. PropStream falls into this category: once you access the platform and download data, the 14-day cancellation window may no longer apply to your specific access.
Your legal position: If you are within 14 days of your initial purchase and have not accessed the platform substantially, you may request a full refund under the CPFTA. If you have already accessed the service, your right to a refund depends on PropStream's terms of service and whether the company chooses to honour a cancellation refund. The Personal Data Protection Act (PDPA) also requires PropStream to delete your personal data upon request, though this occurs after your subscription ends.
The consumer association of singapore and escalation
If PropStream refuses to cancel your subscription or withholds a refund you believe you are entitled to, you may escalate your complaint to the Consumer Association of Singapore (CASE). CASE investigates disputes between consumers and businesses and can mediate on your behalf. You must file your complaint within 12 months of the dispute arising. Yafee always encourages you to exhaust direct communication with the company first, but CASE provides a formal escalation route if the company does not respond within a reasonable timeframe.
How to cancel your PropStream subscription
PropStream offers multiple cancellation methods depending on how you manage your account and subscription.
Step 1: log in to your PropStream account
- Open your web browser and navigate to PropStream's login page
- Enter your email address and password
- Click "Sign In" and wait for your account dashboard to load
- If you have enabled two-factor authentication, complete that step
Step 2: access your account settings and billing information
- Locate your profile icon or menu, typically in the top-right corner of the dashboard
- Select "Account Settings" or "Subscription Settings"
- Look for the "Billing" or "Plans" section
- Click on your current plan to view subscription details and renewal date
Step 3: initiate your cancellation request
- Within the Billing section, locate the "Cancel Subscription" or "Downgrade Plan" button
- Click this button to start the cancellation workflow
- PropStream may display a survey asking why you are cancelling; answer these questions honestly as they help the company improve its service
- Review the cancellation confirmation message, which will state your final access date and any refund details
- Click "Confirm Cancellation" to complete the process
Step 4: confirm your cancellation via email
- Check your email inbox (including spam or promotions folders) for a cancellation confirmation message from PropStream
- This email should include your subscription end date and details of any remaining access
- Save this email for your records; it serves as proof of your cancellation request
- If you do not receive a confirmation email within 24 hours, contact PropStream support directly using the contact details provided below
Step 5: contact PropStream support if you cannot cancel online
If the online cancellation process is unavailable or you encounter technical errors, contact PropStream support directly by email or phone. Address your cancellation request to the company's official address: 26457 Rancho Parkway South, Lake Forest, California 92630, United States. In your email, state clearly that you wish to cancel your subscription, provide your account email address and subscription plan name, and request written confirmation of your cancellation. Yafee recommends sending this email via a method that provides a delivery receipt.
Understanding refunds and what happens after cancellation
Your refund eligibility depends on your billing cycle, the timing of your cancellation request, and PropStream's refund policy.
Refund eligibility and timeline
If you cancel before your renewal date, PropStream typically does not issue a refund for the current billing period. Your access continues until the end of that period, and no further charges occur after your subscription ends. Monthly subscribers who cancel early in their billing cycle receive the benefit of reduced charges in future months. Annual subscribers who cancel early may not receive a refund, though some software providers offer pro-rata refunds if you cancel within the first 30 days. Contact PropStream support if you purchased an annual plan and wish to request a pro-rata refund; the company may honour this request at its discretion.
What happens to your data after cancellation
After your PropStream subscription ends, you lose access to the platform within 24 to 48 hours. You cannot export new data or use skip-tracing features once access expires. Any saved properties, lists, or leads remain in your account for a limited period (typically 30 to 90 days), allowing you to export this data before permanent deletion. Export all critical data before your cancellation date to avoid losing business information. After the grace period expires, PropStream deletes your account data in accordance with the Personal Data Protection Act (PDPA).
Refund processing and payment method
If PropStream approves a refund, the company processes this through your original payment method (credit card, bank transfer, or digital wallet). Refunds typically appear within 5 to 10 business days, depending on your bank or payment processor. Check your bank statement or payment account if a refund does not appear within this timeframe. Yafee recommends confirming the refund amount in writing with PropStream before the processing period begins.
Common mistakes when cancelling PropStream
Most cancellation delays and unwanted charges occur due to preventable mistakes. Below are the pitfalls to avoid so you cancel smoothly and retain full control of your account.
Forgetting to cancel before renewal
The most costly mistake is delaying cancellation until after your renewal date. PropStream charges your payment method automatically on the renewal date; if you miss this window by even one day, you are liable for the next full billing period. Set a calendar reminder 10 days before your renewal date, or use your bank's subscription management tools to track upcoming charges. Yafee's clients report that automated reminders eliminate this error entirely.
Cancelling in the wrong section or to the wrong contact
Do not email general enquiries addresses or support tickets expecting a cancellation to process. Use only the official account cancellation workflow or the verified contact address provided above. Casual cancellation requests sent to generic support addresses often go unanswered or are misplaced, leaving your subscription active and charges continuing. Always confirm your cancellation request in writing and save the confirmation email.
Failing to export data before access ends
Once PropStream terminates your access, you cannot recover exported data or export new lists. Many real estate professionals lose valuable lead databases because they did not export before cancellation. Spend 30 minutes exporting all saved properties, skip-trace results, and custom lists to a CSV or spreadsheet file before your final access date.
Not requesting a refund if eligible
If you purchased an annual plan or you are within 14 days of your initial purchase, ask PropStream explicitly whether a refund applies. The company does not always volunteer refunds; you must request one in writing. Frame your request professionally and reference the Consumer Protection (Fair Trading) Act if you believe you are entitled to a refund within the statutory cooling-off period.
After your PropStream cancellation
Your subscription ends, but several important steps remain to ensure a complete and secure exit from the platform.
Verify your subscription has ended
Log in to your PropStream account 24 hours after your scheduled end date to confirm that access has been revoked. If you can still access the platform, send an urgent email to PropStream support stating that your cancellation did not take effect and you should not be charged for the subsequent billing period. Screenshot this evidence for your records.
Monitor your payment method for unexpected charges
Review your credit card or bank statements for 60 days after cancellation to ensure no further PropStream charges appear. If a charge occurs after your cancellation date, contact your bank immediately and dispute the transaction. Provide your cancellation confirmation email as evidence. Your bank can reverse the charge and may investigate PropStream's billing practices if this is a recurring issue.
Delete your account if you wish to remove all data
Cancelling your subscription does not automatically delete your account. If you want PropStream to erase all your personal data, login information, saved properties, and export history, request account deletion explicitly. This request triggers compliance with the Personal Data Protection Act (PDPA) and ensures your data does not remain on PropStream's servers. Write to the company's registered address (above) requesting complete account deletion under the PDPA, and keep a copy of this request.
Checklist for cancelling PropStream
Use this checklist to ensure you complete every step and avoid delays or unexpected charges.
| Task | Deadline | Completed |
|---|---|---|
| Note your subscription renewal date | Today | [ ] |
| Export all saved properties and leads | 10 days before renewal | [ ] |
| Log in and initiate cancellation via account settings | 7 days before renewal | [ ] |
| Receive and save cancellation confirmation email | Within 24 hours of cancellation | [ ] |
| Confirm access has ended (log-in attempt fails) | Within 48 hours of end date | [ ] |
| Monitor payment method for rogue charges | 60 days post-cancellation | [ ] |
Comparing PropStream to alternative real estate tools
Before you cancel, you may wish to compare PropStream against competing platforms to confirm you are making the right decision.
| Feature | PropStream | Competitor A | Competitor B |
|---|---|---|---|
| Monthly cost (Essentials tier) | S$134.64 | S$178.20 | S$89.76 |
| Skip-tracing included | Pro tier and above | All tiers | Pro tier only |
| Team seats (Essential) | 1 | 2 | 1 |
| Data exports per month | 25,000 | 15,000 | Unlimited |
| 7-day free trial | Yes | No | Yes |
| Annual billing discount | 2-3 months free | 1 month free | No discount |
Competitor B offers unlimited exports at a lower monthly rate, making it suitable if you prioritise data volume. Competitor A includes skip-tracing across all tiers, reducing upgrade pressure. Yafee recommends trialling a competing platform for 7 days before cancelling PropStream; this ensures you do not lose access to your current data during the transition period.
PropStream's contact information and cancellation address
Use the following official address to contact PropStream regarding cancellation or disputes. Write formally, state your intention clearly, and request written acknowledgement.
Mailing address:
PropStream
26457 Rancho Parkway South
Lake Forest
California 92630
United States
Include your full account details (email address, subscription plan, and billing date) in any written communication. Yafee recommends sending formal cancellation and refund requests via registered mail or email with a read receipt to create a documented trail. Keep all responses from PropStream, including confirmation emails, as evidence if you later need to escalate your complaint to the Consumer Association of Singapore.
Final summary and next steps
Cancelling PropStream requires three essential actions: initiating your cancellation through your account dashboard or in writing to the company's registered address, exporting all critical business data before access ends, and monitoring your payment method for 60 days to catch any rogue charges. Singapore's Consumer Protection (Fair Trading) Act grants you a 14-day cooling-off period on digital services you have not yet accessed substantially; if you are within this window, request a full refund explicitly. If PropStream refuses to cancel or withholds a legitimate refund, escalate your complaint to the Consumer Association of Singapore (CASE), which mediates consumer disputes at no cost.
Yafee has helped thousands of consumers cancel software subscriptions like PropStream, recover unwanted charges, and transition smoothly to competitor platforms without losing data or triggering billing disputes. Visit Yafee.com today to explore your cancellation options, access real-time pricing comparisons, and find verified contact information for real estate platforms across Southeast Asia. Yafee's platform simplifies the cancellation process and connects you with consumer rights experts who understand Singapore's consumer protection laws. Take control of your subscriptions now-Yafee makes cancellation swift, transparent, and legally sound.