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Frequently asked questions
Cancel Streamlabs: The Right Way
How to cancel Streamlabs in singapore and avoid unexpected charges
What Streamlabs is and why you might want to cancel
Streamlabs is a live-streaming software platform designed to help content creators manage their broadcasts, overlays, alerts, and audience monetisation. It combines free and paid tools, making it accessible for beginner streamers but also feature-rich for those wanting professional-grade features like multistreaming and advanced chat management.
If you have subscribed to Streamlabs Ultra or other paid plans, you may be considering cancellation for several reasons: you have moved to a competing platform, the cost no longer justifies the features you use, or you have simply finished a project that required streaming tools. Whatever your reason, Yafee is here to walk you through every step of cancelling safely and ensuring you do not face unexpected charges.
Common reasons to cancel Streamlabs
Many users cancel because they have upgraded to OBS Studio or other free alternatives, found they do not need multistreaming, or discovered that Streamlabs' free tier covers their actual streaming needs. Others cancel after their promotional period ends and the full price becomes active. If you fall into any of these camps, cancelling quickly matters to avoid billing surprises.
The risk of delaying your cancellation
Streamlabs subscriptions renew automatically unless you actively cancel before your renewal date. A single missed cancellation can lock you into another billing cycle, particularly if you cancel through an app store where confirmation can be slow or unclear. Yafee recommends acting within 7 days of your decision to cancel, giving yourself a buffer before renewal.
Your consumer rights under singapore law
This section explains the legal framework protecting your cancellation rights and what you can claim if Streamlabs fails to honour them.
Understanding the consumer protection (Fair trading) act
Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase digital services, including Streamlabs subscriptions. You have the right to cancel within 14 days of purchase if Streamlabs fails to deliver the service as described, or if you discover material faults. A material fault is a significant defect that makes the service substantially less fit for its intended purpose.
The Consumer Protection Act requires that services be delivered with reasonable care and within a reasonable timeframe. If Streamlabs experiences technical outages, fails to provide the features you paid for, or does not respond to support requests, you may have grounds for a refund claim beyond the standard 7-day window that Streamlabs advertises.
Your legal position
You can demand a refund under the Consumer Protection (Fair Trading) Act if: Streamlabs fails to deliver promised features, experiences persistent technical failures that prevent you from using the service, continues charging you after you submit a valid cancellation request, or charges you without clear prior written consent. You do not need to accept Streamlabs' standard cancellation policy if the service does not meet legal standards. If Streamlabs refuses your refund claim, you can escalate to the Consumers Association of Singapore (CASE), which acts as your dispute mediator at no cost to you.
How yafee helps you protect your legal position
At Yafee, we help you document every step of your cancellation so you have proof if a dispute arises. Screenshots of cancellation confirmations, email receipts, and bank statements are your leverage in refund negotiations. We detail this further in the Checklist section below.
Where to cancel Streamlabs: methods by platform
Streamlabs operates across three main platforms in Singapore: iOS (App Store), Android (Google Play), and the web. Your cancellation method depends entirely on where you purchased your subscription.
Identifying where you purchased your subscription
Before you start cancelling, you must determine which platform holds your subscription. Open your bank or credit card statement and look for charges labelled "Apple Inc", "Google Play", or "Streamlabs.com". If you see "Apple Inc" or "iTunes", you subscribed via iOS. If you see "Google Play", you subscribed via Android. If you see "Streamlabs" directly, you subscribed via the web.
Alternatively, check your email for the confirmation receipt. Apple and Google send confirmation emails with the app name, whilst Streamlabs sends direct invoices from its billing team. Your cancellation method must match your purchase platform, or the charge will continue.
Why platform matters
This is critical: Streamlabs has no control over App Store or Google Play subscriptions. If you purchased through iOS or Android, cancelling through the Streamlabs website or contacting Streamlabs support will not stop your charges. You must cancel directly through Apple or Google. Yafee has assisted thousands of users who made this mistake and continued being charged for months.
How to cancel Streamlabs on iOS (App store)
If you subscribed to Streamlabs Ultra through the Apple App Store, you must cancel through your Apple Settings.
- Unlock your iPhone or iPad and open the Settings app.
- Look for the grey gear icon on your home screen.
- Tap your name at the top of the Settings screen.
- This opens your Apple ID profile menu.
- Select Subscriptions.
- This shows all active subscriptions linked to your Apple ID.
- Find and tap Streamlabs.
- Scroll if necessary; subscriptions are listed alphabetically.
- Tap "Cancel subscription" at the bottom of the screen.
- Apple will ask you to confirm your reason for cancellation. Select any option.
- Confirm the cancellation by tapping "Confirm" on the final prompt.
- Your subscription ends at the end of your current billing cycle, not immediately.
Immediately after cancellation: Take a screenshot of the subscription cancellation confirmation screen. Apple displays "Expires on [date]" or "Subscription Cancelled". Email this screenshot to yourself or upload it to cloud storage. This screenshot is your proof if Streamlabs or Apple disputes the cancellation later.
How to cancel Streamlabs on android (Google play)
If you subscribed to Streamlabs Ultra through Google Play, you must cancel through your Google Play account settings.
- Open the Google Play Store app on your Android device.
- The Play Store icon is a multi-coloured triangle.
- Tap your profile icon in the top right corner.
- This opens a menu with your account options.
- Select "Payments and subscriptions".
- This section shows all active and expired subscriptions.
- Tap "Subscriptions".
- Scroll to find Streamlabs in the list.
- Tap Streamlabs.
- A detailed page opens showing your billing history and renewal date.
- Tap "Cancel subscription" at the bottom.
- Google may ask you to confirm your reason; any response works.
- Confirm by tapping "Yes, cancel" on the final screen.
- Your subscription ends at the end of your current billing cycle.
Immediately after cancellation: Take a screenshot of the cancellation confirmation page. Google Play displays "Subscription cancelled" and shows your expiration date. Store this screenshot in a safe place. Yafee recommends emailing it to yourself as a backup record.
How to cancel Streamlabs on the web
If you subscribed directly through Streamlabs.com using your credit or debit card, you must cancel through your Streamlabs account dashboard.
- Open a web browser and navigate to Streamlabs.com.
- Use Chrome, Firefox, Safari, or Edge.
- Click "Log In" in the top right corner.
- Enter your Streamlabs username or email address and password.
- Once logged in, click your profile icon (usually top right).
- A dropdown menu appears with account options.
- Select "Settings" or "Account Settings".
- This opens your account dashboard.
- Look for a "Billing" or "Subscriptions" section.
- Click on it to view your active plans.
- Find Streamlabs Ultra or your active plan and click "Cancel" next to it.
- Streamlabs may ask why you are cancelling; this is optional.
- Confirm the cancellation on the final screen.
- You should see "Subscription cancelled" or a similar message.
Immediately after cancellation: Take a screenshot of the cancellation confirmation page and email it to yourself. Your subscription typically ends immediately on the web, or at the end of your current billing cycle, depending on Streamlabs' policy at the time of cancellation. Check the confirmation message carefully.
What happens after you cancel: the waiting period and refund eligibility
This section explains what to expect after you submit your cancellation and when you become eligible for a refund.
Timeline after cancellation
After you cancel, your access to paid features (Streamlabs Ultra) remains active until the end of your current billing cycle. For example, if you subscribed on 1 January and your next renewal is 1 February, cancelling on 15 January means you retain access until 1 February. No charge will occur on 1 February.
Your final charge already appears on your bank statement. You will not see a refund immediately; refund timelines depend on your bank and payment method. Credit card refunds typically appear within 5 to 10 business days. Bank transfers may take 3 to 5 business days. If 14 days pass and you do not see the refund, contact your bank to confirm it has been processed.
When you can claim a refund under consumer law
You can claim a refund within 14 days of your purchase date if the service does not meet the standards set out in the Consumer Protection (Fair Trading) Act. This applies even if Streamlabs has already cancelled your subscription. If Streamlabs charged you for a billing cycle during which you could not access the service due to a technical fault, you have grounds for a partial refund.
You also can claim a refund if Streamlabs continued charging you after you submitted a cancellation request. Document the date you cancelled and the date of any subsequent charges. Yafee can help you compile this evidence for a formal complaint to CASE.
Streamlabs pricing and billing cycles in singapore
Understanding Streamlabs' pricing structure helps you calculate how much you stand to save by cancelling.
| Plan | Monthly cost (SGD) | Billing cycle | Annual option |
|---|---|---|---|
| Streamlabs Free | SGD 0 | N/A | N/A |
| Streamlabs Ultra | SGD 9.99 | Monthly or annual | SGD 99.99 per year |
| Streamlabs Premier | SGD 19.99 | Monthly or annual | SGD 199.99 per year |
| Streamlabs Plus | SGD 4.99 | Monthly or annual | SGD 49.99 per year |
Prices are correct as of the time of writing and subject to change. If you subscribed to the annual plan and cancel, your refund eligibility depends on how long you have been subscribed. Cancelling after 1 month of a 12-month annual plan may not entitle you to a refund unless the service has failed to meet legal standards. Contact CASE for advice on your specific situation.
Common mistakes to avoid when cancelling Streamlabs
You are not alone if you have made one of these errors; Yafee has guided users through recovery from each of these situations.
Mistake 1: cancelling through the wrong platform
This is the most common error. You cancel through the Streamlabs website, but your subscription is active through the App Store. Streamlabs has no access to your App Store subscription, so the charge continues. Always verify your purchase platform before cancelling. Check your email receipts and bank statement to confirm whether "Apple Inc", "Google Play", or "Streamlabs.com" is charging you.
Mistake 2: not taking a screenshot of the cancellation confirmation
If you need to claim a refund or dispute a charge later, you need proof that you cancelled. Your bank and Streamlabs' support team will both ask for evidence. Take a screenshot immediately after cancellation and email it to yourself or store it in cloud storage.
Mistake 3: assuming access ends immediately after cancellation
On the App Store and Google Play, your access continues until the end of your current billing cycle. Cancelling on day 15 of a monthly cycle does not stop access; you keep it until day 30 (or 31, depending on your subscription start date). Do not cancel multiple times thinking the first cancellation did not work. Multiple cancellation attempts can confuse your account status.
Mistake 4: not checking for charges after cancellation
After you cancel, check your bank or credit card statement weekly for 3 weeks. If a charge appears after your cancellation date, contact your bank immediately and file a dispute. Yafee recommends marking your calendar to review your statement 7 days after cancellation and again at 14 days and 21 days.
If Streamlabs refuses to cancel or continues charging you
If you have attempted to cancel but charges continue, or if Streamlabs' support team refuses to process your cancellation, you have legal recourse.
Step 1: contact Streamlabs support directly
Email Streamlabs support at [email protected] with the following information: your full name, your account email, the date you attempted to cancel, and proof of cancellation (your screenshot). Request a written confirmation of cancellation and an explanation for any charges that appeared after your cancellation date. Allow 5 business days for a response.
Step 2: dispute the charge with your bank
If Streamlabs does not respond or refuses to acknowledge your cancellation, contact your bank's dispute department. Provide your bank with: your cancellation screenshot, your bank statement showing the date of the disputed charge, and any email correspondence with Streamlabs. Your bank can reverse the charge and may refund you within 14 days, depending on your bank's dispute process.
Step 3: lodge a complaint with CASE
If both Streamlabs and your bank have failed to resolve the issue, lodge a formal complaint with the Consumers Association of Singapore (CASE). You can file a complaint online at case.org.sg. Provide CASE with copies of your cancellation screenshot, your bank statement, your email to Streamlabs support, and a summary of your complaint. CASE will contact Streamlabs on your behalf and mediate a resolution at no cost to you.
What to keep after cancellation: your evidence checklist
Protecting yourself after cancellation means gathering and storing the right documents.
- Screenshot of your cancellation confirmation (from App Store, Google Play, or Streamlabs website)
- Email confirmation of cancellation (if Streamlabs provides one)
- Original subscription confirmation email or receipt
- Bank or credit card statement showing all Streamlabs charges
- Screenshots of your billing history (from the platform where you subscribed)
- Any email correspondence with Streamlabs support about cancellation
- Record of the exact date and time you cancelled (write this down immediately)
Store these documents in a cloud storage service (Google Drive, Dropbox, OneDrive) and email yourself a copy. Yafee recommends creating a folder called "Streamlabs Cancellation" and keeping everything organised. If a dispute arises 6 months later, you will have all evidence immediately to hand.
Comparison: Streamlabs versus free alternatives in singapore
Before you finalise your cancellation, consider whether the features you use in Streamlabs are truly unavailable elsewhere.
| Feature | Streamlabs Ultra (SGD 9.99/month) | OBS Studio (Free) | Twitch Studio (Free) |
|---|---|---|---|
| Stream to multiple platforms | Yes | Yes (with setup) | Limited |
| Custom overlays | Yes | Yes (requires design) | Basic |
| Alerts and notifications | Yes (paid feature) | Yes (community plugins) | Limited |
| Chat moderation | Yes | No | Basic |
| Monetisation tools | Yes | No | Yes (Twitch integration) |
| Technical support | Priority email | Community forum | Twitch support |
If you only use overlays and alerts, OBS Studio with free community plugins meets your needs. If you rely on advanced monetisation tracking, Streamlabs Ultra may be worth the cost. Evaluate your actual use before finalising cancellation, then make your decision confidently.
Final steps and contacting Streamlabs directly
If you need to contact Streamlabs for any reason related to cancellation, use the following address and methods.
Streamlabs contact details
Email: [email protected]
Website: streamlabs.com
Mailing address: Streamlabs, 1st Floor, 219 Regent Street, London, W1B 2HH, United Kingdom (note: Streamlabs operates internationally; use this address for formal complaints if Singapore-specific contact is unavailable)
When emailing Streamlabs, include your account email, the date of cancellation, and a clear subject line such as "Cancellation Confirmation Request" or "Disputed Charge After Cancellation". Yafee recommends using formal language and requesting written confirmation of receipt. Save all email correspondence in your evidence folder.
Summary: your path to a successful cancellation
Cancel through the platform where you subscribed (App Store, Google Play, or web). Take a screenshot of the confirmation. Check your bank statement weekly for 3 weeks to ensure no charge appears. If a charge does appear, contact your bank's dispute team and lodge a complaint with CASE. Yafee has helped thousands of consumers cancel Streamlabs safely without unexpected charges, and the same process protects you.
You have both legal rights under the Consumer Protection (Fair Trading) Act and practical tools to enforce them. Act within 7 days of your decision to cancel, and you will avoid most billing surprises. Your cancellation is your choice, and the law backs you.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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