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Frequently asked questions
Cancel Owll Ai: Step-by-Step Guide
How to cancel Owll Ai and stop recurring charges in singapore
What Owll Ai is and why cancellation matters
Owll Ai is an AI-powered note-taking application that records conversations, transcribes audio in real time, and automatically organises meeting notes. You download it as a mobile app through the App Store or Google Play, and subscription plans start from S$6.98 per week, scaling up to S$12.98 weekly for premium features. At Yafee, we help thousands of Singapore-based subscribers understand their cancellation rights and take control of recurring charges - Owll Ai included.
The app suits professionals who attend frequent meetings, but many users discover that weekly charges accumulate quickly, or that they do not need premium features after the trial period ends. If you have decided to cancel, Yafee walks you through every method available to you, regardless of where you subscribed.
Common reasons to cancel Owll Ai
You might cancel because the weekly cost (S$6.98 to S$12.98) feels steep for occasional use. Others find free alternatives like Google Recorder or Apple's native transcription meet their needs without ongoing charges. Some users report that transcription accuracy varies by language, or that auto-generated summaries do not justify the subscription cost. Once your free trial ends and you assess whether the premium features fit your workflow, cancellation becomes a straightforward choice.
Before you cancel: key steps to protect yourself
First, verify whether your subscription auto-renews weekly or monthly - this directly affects your next billing date and your access window after cancellation. Export or back up any important recordings or notes stored in Owll Ai, because cancellation may restrict access to your data once your paid period ends.
Second, confirm where you subscribed: App Store, Google Play, or directly through Owll Ai's website. Each route has different refund rules and cancellation procedures. Yafee recommends taking a screenshot of your current subscription status and billing date before you begin - this protects you if you need to dispute a charge later or escalate a complaint to the Consumers Association of Singapore (CASE).
Your cancellation methods: step-by-step for each platform
Owll Ai subscriptions route through four main channels, each with distinct cancellation procedures.
Cancel through apple app store (iOS users)
If you subscribed on your iPhone or iPad, Apple manages your billing and refunds, not Owll Ai directly. This is the most transparent method for iOS users in Singapore because Apple's system generates immediate cancellation confirmation.
- Open Settings on your iPhone or iPad
- Tap your name at the top of the screen
- Select Subscriptions
- Find and tap Owll Ai in your active subscriptions list
- Tap Cancel Subscription at the bottom of the screen
- Apple displays a confirmation message asking your reason for cancelling
- Select your reason (optional) and confirm your choice
- Wait for the final confirmation screen showing "Subscription cancelled"
- Your subscription stops auto-renewing immediately
- You retain full access to Owll Ai until your current billing cycle ends
Refund option: Apple allows you to request a refund for your most recent billing cycle if you cancelled within 14 days of the charge and believe the purchase was made in error. Go to Settings > Subscriptions > Owll Ai > Report a Problem to initiate a refund claim directly through Apple. Your request is assessed against Apple's purchase protection policy, and refunds typically process within 5 to 10 business days.
Cancel through google play (Android users)
Android users in Singapore manage subscriptions through Google Play, which handles billing independently of Owll Ai's developer. The cancellation process is similarly straightforward and generates immediate confirmation.
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top right corner
- Select Payments and subscriptions
- Tap Subscriptions
- Find and tap Owll Ai from your active subscriptions
- Tap Cancel subscription
- Google Play displays a confirmation screen outlining your final billing date
- Confirm cancellation by tapping the button again
- Check your email for a cancellation confirmation from Google Play
- You retain access to Owll Ai until the end of your current billing period
- Auto-renewal stops immediately
Refund option: Google Play permits refund requests within 48 hours of purchase if you believe the charge was unauthorized or unwanted. Navigate to Payments and subscriptions > Subscriptions > Owll Ai, tap Cancel subscription, and select the reason for your request. Google reviews your claim and typically responds within 2 to 5 business days. Refunds for multiple cycles may be denied, so submit your request promptly.
Cancel through Owll ai's website (direct subscription)
If you subscribed directly through Owll Ai's website rather than through an app store, you must contact Owll Ai's support team to process cancellation. This method requires direct communication and may take longer than app store cancellations.
- Log into your Owll Ai account on the official website
- Navigate to Settings or Account
- Look for Billing, Subscription, or Plan options
- Select Cancel subscription or Manage subscription
- If a self-service cancellation option is unavailable, note the instruction to contact support
- Email Owll Ai's support team if no self-service option appears
- Request cancellation explicitly and include your account email address
- Ask for written confirmation of your cancellation date
- Expect a response within 2 to 3 business days
Refund option: Direct website subscriptions are not covered by Apple or Google's refund policies. Owll Ai's refund policy determines your eligibility. Contact support immediately after cancelling and request a refund for any partial month or billing cycle. Yafee recommends requesting refunds in writing and keeping a copy of all correspondence - this becomes essential if you need to escalate a dispute.
Understanding your consumer rights under singapore law
Your right to cancel Owll Ai is grounded in Singapore's Consumer Protection (Fair Trading) Act, which requires traders to provide clear cancellation procedures and honour legitimate refund requests within a specified timeframe.
Your legal position
Distance contracts (app or online subscriptions) give you a 14-day cooling-off period from the date you were charged. Under the Consumer Protection (Fair Trading) Act, you can cancel without penalty during this window and request a full refund, provided the service has not been fully consumed. Once you cancel, Owll Ai must confirm cancellation within 7 business days and process any approved refund within 14 calendar days of your request.
If Owll Ai refuses to refund you after the cooling-off period or disputes your cancellation, you can escalate your complaint to the Consumers Association of Singapore (CASE). CASE can mediate disputes and, if necessary, refer your case to the Small Claims Tribunal if the claim falls within its jurisdiction (currently up to S$10,000).
What the law requires from Owll Ai
The operator responsible for Owll Ai is RAMBUTANAI Pte. Ltd., as listed in the privacy policy and cancellation support documentation. Under Singapore consumer law, RAMBUTANAI must:
- Provide a clear, accessible cancellation method on the app or website
- Send you a cancellation confirmation within 7 days of your request
- Process refunds due within 14 days of your cancellation request
- Honour the 14-day cooling-off period for distance contracts
- Respond to disputes raised with CASE within 14 days
If Owll Ai fails to meet these obligations, you have grounds to lodge a formal complaint with CASE or pursue the matter through the Small Claims Tribunal.
Pricing and billing cycle overview
Understanding Owll Ai's pricing structure helps you calculate your refund eligibility and plan your cancellation timing.
| Subscription tier | Billing cycle | Weekly cost (SGD) | Monthly equivalent | Features |
|---|---|---|---|---|
| Free trial | 14 days | S$0 | S$0 | Limited transcription and storage |
| Basic | Weekly | S$6.98 | ~S$27.92 | Unlimited transcription, basic storage |
| Premium | Weekly | S$12.98 | ~S$51.92 | Advanced summaries, priority support |
| Annual prepay (if available) | One-time annual | Discounted rate | Variable | All premium features, best value |
Weekly billing means you are charged every 7 days on your original subscription date. If you cancel mid-week, you typically retain access until the end of that billing cycle, so no partial refunds apply unless you request one within the 14-day cooling-off window.
Timeline: when your cancellation takes effect
Timing affects both your access window and refund eligibility, so understanding the sequence is critical.
Immediate cancellation (through app stores)
When you cancel through Apple App Store or Google Play, your subscription stops auto-renewing immediately. However, you retain full access to Owll Ai for the remainder of your current billing cycle. If you were charged S$6.98 on Monday and you cancel on Wednesday, you still have access until the following Monday (end of your 7-day cycle). You cannot use Owll Ai after that date unless you resubscribe.
Cancellation through Owll Ai support
Direct cancellations may take 2 to 3 business days to process once Owll Ai receives your request. Your access continues during this processing period. Once confirmed, your subscription stops auto-renewing at the end of your current billing cycle, not on the date Owll Ai receives your cancellation email.
Refund processing timeline
If you are eligible for a refund under the 14-day cooling-off period, Owll Ai must process it within 14 calendar days of your cancellation request. App store refunds (Apple and Google) typically appear within 5 to 10 business days. Direct website refunds depend on Owll Ai's payment processor and may take 7 to 14 business days.
After cancellation: what happens to your data and access
Once your billing cycle ends, your access to Owll Ai ceases, but your account data may persist. You can protect yourself by taking action before cancellation is final.
Exporting your data before access ends
Owll Ai does not automatically delete your account data when your subscription expires. Instead, access to your recordings and notes becomes restricted. Log into your account while access is still active and export any critical meeting notes, transcripts, or recordings. Download these files to your computer or cloud storage (Google Drive, OneDrive) as a backup. After your billing cycle ends, you may lose access to this data, and recovery is not guaranteed.
Your account after cancellation
Your account remains dormant but accessible if you wish to resubscribe later. Owll Ai may send you promotional offers or reminder emails encouraging you to renew. You can delete promotional emails or manage your notification preferences through your email provider. If you want to permanently delete your account and all associated data, contact Owll Ai's support team and request account deletion in writing. Singapore's Personal Data Protection Act (PDPA) requires them to respond to deletion requests within 30 days.
Refund eligibility and how to claim one
Your refund rights depend on when you cancel and which method you used to subscribe.
The 14-day cooling-off period
Under Singapore consumer law, you have 14 calendar days from the date of your first charge to cancel without penalty and claim a full refund. This period applies to all distance contracts (app and online subscriptions). If you subscribed on 1 March, your cooling-off period ends at midnight on 15 March. Cancelling on 14 March qualifies you for a refund; cancelling on 16 March does not.
To claim a refund within this window, contact Owll Ai or your payment processor (Apple, Google) immediately and state that you are exercising your right to cancel under the Consumer Protection (Fair Trading) Act. Request a written confirmation and keep copies of all communications.
Refunds after the cooling-off period
Once the 14-day window closes, you have no automatic right to a refund unless Owll Ai's own terms offer one (for example, if the service fails to meet advertised performance standards or is unavailable for more than 5 consecutive days). If you believe Owll Ai has breached its obligations, you can still request a refund, but Owll Ai is not legally obligated to grant one. Document the issue (screenshots, emails) and contact CASE if Owll Ai refuses.
Disputing a charge you did not authorise
If you were charged without your consent, or if Owll Ai continued charging you after you cancelled, report the issue to your bank or payment processor immediately. Apple, Google, and most credit card issuers allow you to dispute unauthorised charges within 60 to 120 days. Your bank can freeze the transaction and investigate. Simultaneously, contact Owll Ai in writing and ask for a refund of all unauthorized charges. Keep records of your cancellation request and the unauthorised charges.
Common cancellation mistakes to avoid
Cancellation setbacks are frustrating, but they are entirely avoidable with the right precautions. Yafee has helped thousands of subscribers navigate these pitfalls successfully.
Deleting the app without cancelling the subscription
Removing Owll Ai from your device does not cancel your subscription. Owll Ai continues charging you every week because the subscription is managed by Apple, Google, or Owll Ai directly, not by the app itself. You must explicitly cancel through your payment method (Settings > Subscriptions on iPhone, or Google Play Store on Android) or contact Owll Ai's support team. Check your next billing date before you delete the app to confirm the subscription has been terminated.
Missing the 14-day cooling-off deadline
Your cooling-off period begins the day you were first charged, not the day you downloaded the app or the day your trial ended. If you waited 3 weeks to cancel, you have likely missed your window for an automatic refund. Check your bank or app store statement to confirm the exact charge date. If you are still within 14 days of that charge date, request a refund immediately. If you have missed the window, contact Owll Ai's support team anyway - many companies offer courtesy refunds for goodwill, and it costs nothing to ask.
Cancelling through the wrong channel
If you subscribed through Apple App Store but try to cancel through Google Play, or vice versa, your cancellation will fail because the systems are separate. Verify which platform charged your first payment by checking your bank statement or app purchase history. Cancel through that same platform only. If you are unsure, contact both Apple and Google support and ask them to confirm which one holds your Owll Ai subscription.
Failing to request a refund explicitly
Cancelling your subscription and requesting a refund are two separate actions. You must do both. Cancellation stops future charges; a refund request seeks to recover money you have already paid. If you only cancel without requesting a refund, you will receive no money back. After you cancel, immediately email Owll Ai's support team or use Apple/Google's refund request tool and explicitly ask for a refund of your most recent charge within the 14-day window.
If Owll Ai refuses to cancel or refund you
Owll Ai must honour cancellation requests and honour refund eligibility within the 14-day cooling-off period. If they refuse, escalate your complaint immediately.
Step 1: document everything
Gather all evidence: screenshots of your subscription status, bank statements showing the charges, cancellation confirmation emails (or proof that your request was sent), and any responses from Owll Ai. Save these files to cloud storage and create a backup copy. Yafee advises keeping records for at least 12 months in case you need to pursue your claim further.
Step 2: contact Owll ai's support team in writing
Email Owll Ai's support address (typically found in the app settings or on their website) and state your case clearly: "I cancelled my subscription on [date] within the 14-day cooling-off period and request a full refund of S$[amount] charged on [date]. Please confirm your refund decision within 7 days." Set a deadline and keep a copy of the email. Expect a response within 2 to 5 business days.
Step 3: escalate to CASE if Owll Ai refuses
If Owll Ai refuses or does not respond within 7 days, lodge a formal complaint with the Consumers Association of Singapore (CASE). CASE provides free mediation and can pressure Owll Ai to resolve the dispute. Visit case.org.sg or call 6100 0315 to file a complaint. Include all your documentation and a clear statement of the amount you are claiming. CASE will contact Owll Ai on your behalf. Most disputes are resolved within 4 to 6 weeks.
Step 4: consider the small claims tribunal
If CASE mediation fails and your claim is under S$10,000, you can file a claim in the Small Claims Tribunal. The filing fee is minimal (around S$20 to S$50), and you do not need a lawyer. The tribunal process is designed to be accessible to consumers. However, pursue this route only if Owll Ai has clearly breached the law and owes you money - it is your last resort.
Comparison: Owll Ai versus alternatives
Before you cancel, consider whether another service might better suit your needs. This table compares Owll Ai to free and low-cost alternatives popular in Singapore.
| Service | Cost (SGD) | Key features | Best for | Data export |
|---|---|---|---|---|
| Google Recorder | Free | Real-time transcription, cloud backup | Budget-conscious users, Android devices | Easy export to Google Drive |
| Apple Voice Memos | Free | Voice recording, basic transcription (iOS 17+) | Apple users, simple note-taking | Integrated with iCloud |
| Otter.ai Basic | S$0 (free tier), S$9.99/month premium | Unlimited transcription, speaker identification, shareable links | Professional note-taking, heavy users | PDF export, integration with tools |
| Microsoft Teams transcription | Included in Teams subscription or free basic plan | Live transcription, meeting records, AI summaries | Enterprise users, Teams-integrated workflows | Export to Teams chat and email |
| Owll Ai | S$6.98-S$12.98/week | Conversation recording, auto-generated summaries, mobile-first | Frequent meeting attendees, iOS-primary users | Export via email or cloud sync |
Google Recorder and Apple Voice Memos offer free transcription that suits occasional users. If you attend frequent meetings and need summaries, Otter.ai's free tier or Owll Ai's Basic plan are comparable, but Otter.ai's monthly pricing (if you upgrade) is S$9.99 versus Owll Ai's S$27.92 per month. Consider your actual usage: if you use the app fewer than 2 times per week, the cost per use outweighs the benefit.
Cancellation address and contact information
If self-service cancellation through the app stores is unavailable or unsuccessful, contact Owll Ai's operator directly using the details below. The company responsible for Owll Ai is RAMBUTANAI Pte. Ltd., registered in Singapore.
Official cancellation and support address
RAMBUTANAI Pte. Ltd.
Address: 108 Robinson Road, Singapore 068902
(This address also appears in legal notices associated with related services under Vocalbeats.AI Pte Ltd)
Email your cancellation request to Owll Ai's support email address, which you can find in the app settings, FAQ, or by searching "Owll Ai support contact" on their website. Include your full name, email address associated with the account, subscription start date, and explicit request to cancel and refund (if within 14 days). Request a written confirmation of cancellation and the refund decision.
Escalation route: consumers association of singapore
If Owll Ai does not respond or refuses to honour your rights, contact CASE:
Consumers Association of Singapore (CASE)
Phone: 6100 0315
Website: case.org.sg
Operating hours: Monday to Friday, 9:00 AM to 5:30 PM
CASE provides free mediation for consumer disputes and can escalate your case to the Small Claims Tribunal if necessary. File a complaint online or by phone with your full documentation.
Conclusion: take control of your subscription today
Cancelling Owll Ai is straightforward if you follow the correct procedure for your payment method. Whether you subscribed through Apple App Store, Google Play, or directly, your cancellation takes effect within days, and you retain access until the end of your billing cycle. Under Singapore's Consumer Protection (Fair Trading) Act, you have a legal right to cancel within 14 days and claim a refund - use this window if you have changed your mind.
Document your cancellation, request a refund in writing if eligible, and keep copies of all confirmations. If Owll Ai refuses to honour your request, escalate to CASE immediately. Yafee has helped thousands of Singapore-based consumers reclaim control of their subscriptions and recover unwarranted charges - and we can guide you through each step if your cancellation runs into difficulty. Your consumer rights are real, enforceable, and backed by Singapore law. Use them.