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Frequently asked questions
Cancel Myperfectcv: The Right Way
How to cancel my perfect CV in singapore and reclaim your subscription
What my perfect CV is and how it works
My Perfect CV is a subscription-based software service that enables you to build professional resumes and CVs using pre-designed templates and interactive builders. You access the platform through a web-based account or mobile application, gaining access to premium design tools, template libraries, and guided workflows. Your subscription remains active until you deliberately cancel it. Understanding how the service operates directly affects which cancellation method you must use, which is why Yafee has created this comprehensive guide for Singapore subscribers.
How you access the service
My Perfect CV delivers its service across three distinct channels: the company's own website, the Apple App Store, and Google Play. The platform you use to subscribe determines where you must initiate cancellation. If you purchased directly from the My Perfect CV website, you cancel through your web account settings. Conversely, if you subscribed via Apple's App Store or Google Play, those platforms handle your billing relationship, not My Perfect CV directly. This distinction is critical because cancelling in the wrong location will not terminate your subscription or stop recurring charges.
Where your billing occurs
My Perfect CV processes some payments directly through its own payment gateway, but delegates others to third parties. When you subscribe through Apple App Store or Google Play, Apple Inc. and Google LLC respectively manage your payment card, billing cycle, and invoice history. You cannot cancel an App Store or Google Play subscription by contacting My Perfect CV alone; the app publisher must process your cancellation request through the platform where you subscribed. Consequently, your refund eligibility and cancellation timeline depend on which billing provider holds your subscription.
Your consumer rights when cancelling in singapore
Singapore's consumer protection framework grants you statutory rights when you purchase online services such as My Perfect CV. These rights form the legal foundation for your cancellation claim, and Yafee strongly recommends you understand them before contacting the service provider.
Distance selling cancellation rights under singapore law
The Consumer Protection (Fair Trading) Act (Cap. 52A) protects consumers who purchase distance sales-transactions conducted entirely online without face-to-face contact. The Act grants you a statutory cooling-off period of 14 calendar days from the date you conclude the contract. During this period, you may cancel My Perfect CV without providing any reason or incurring any penalty. My Perfect CV's advertised 14-day money-back guarantee aligns with this statutory protection. Furthermore, if the company fails to honour this right, you can lodge a formal complaint with the Consumers Association of Singapore (CASE), Singapore's independent consumer watchdog.
Your legal position if cancellation is refused
If My Perfect CV refuses your cancellation request, continues charging your payment card after you cancel, or delays processing your cancellation beyond 14 days, you have legal recourse. The company is in breach of the Consumer Protection (Fair Trading) Act. You may escalate the matter to CASE, which investigates complaints, mediates between consumers and traders, and compels compliance with statutory obligations. Preserve all evidence: screenshots of your cancellation requests, email confirmations, bank statements showing charges, and correspondence with My Perfect CV's support team. CASE can compel the company to refund charges and close your account if it finds a breach. Yafee recommends you document every interaction in writing.
Protection beyond the 14-day cooling-off period
Even after the 14-day cooling-off period expires, you retain consumer protections under the Act. If My Perfect CV's terms and conditions are unfair, misleading, or contain hidden fees, you can challenge them. The company must clearly disclose its cancellation policy, billing frequency, and charges before you complete your purchase. If you cancel outside the cooling-off period, My Perfect CV may apply a pro-rata deduction for services already rendered, but it must process the cancellation immediately and cease all future charges. In accordance with the Act, the company may not impose termination fees, require extended notice periods, or make cancellation deliberately difficult.
How to cancel my perfect CV via your web account
Cancelling through your web account offers the fastest, most transparent cancellation method if you subscribed directly on My Perfect CV's website.
Step 1: log into your my perfect CV account
Navigate to the official My Perfect CV website and enter your login credentials. Use the registered email address and password associated with your account. If you have forgotten your password, click the "Forgot Password" link on the login screen and follow the email recovery process. Check your email inbox (and spam folder) for the password reset link, then create a new password. Do not attempt to cancel without regaining full account access, as you will need to navigate to your account settings.
Step 2: access your account settings
Once logged in, locate your account menu. This typically appears as a user profile icon, gear icon, or "My Account" button in the top navigation bar or main menu. Click the icon or button to reveal a dropdown menu. Select "My Settings", "Account Settings", or a similar option. You will be taken to a page displaying your personal information, email address, and linked payment methods.
Step 3: find your subscription or billing section
Within account settings, locate the section labelled "Subscription", "Billing", "Plans", "My Subscription", or "Current Plan". This section displays your active subscription tier, renewal date, billing cycle frequency, and payment method. My Perfect CV organises this information clearly so you can confirm the exact date your next charge will occur. Note this date; it is essential for your refund calculation.
Step 4: initiate the cancellation request
In the subscription section, locate the button or link that reads "Cancel Subscription", "Cancel Plan", "End Membership", or "Downgrade". Click this button. My Perfect CV will display a summary of your cancellation, including the current billing period end date. Review this information carefully to confirm your subscription will terminate on the correct date. Read any messages the system displays regarding refunds or pro-rata deductions.
Step 5: confirm your cancellation in the verification screen
My Perfect CV will present a final confirmation screen asking you to verify your cancellation request. This screen may include a retention offer, discount incentive, or prompt asking why you are cancelling. You are not obligated to accept alternative offers or provide a reason for your cancellation. Click the final "Confirm Cancellation", "Yes, Cancel My Subscription", or equivalent button. Do not close your browser or navigate away until the system confirms your request has been processed. Yafee advises you to remain on the confirmation page until a success message appears.
Step 6: save and retrieve your cancellation confirmation
Upon successful cancellation, My Perfect CV will display a confirmation message on screen and send a confirmation email to your registered email address. This email will contain a cancellation reference number, the date your subscription ends, and details of any refund due. Screenshot the on-screen confirmation message immediately. Then check your email inbox for the confirmation email from My Perfect CV (search your spam folder if necessary). Download or forward this email to yourself as backup. Archive this confirmation permanently; you will need it if a refund dispute arises or if My Perfect CV continues charging after cancellation.
How to cancel my perfect CV if you subscribed via apple app store
If you purchased your My Perfect CV subscription through the Apple App Store on an iPhone, iPad, or Mac, you must cancel through Apple's App Store settings, not through My Perfect CV directly.
Step 1: open the app store app on your apple device
Launch the App Store application on the Apple device you used to subscribe. Tap the profile icon (circular avatar or "Account" button) in the bottom right corner of the screen. This takes you to your Apple ID account dashboard. Do not open the My Perfect CV app itself; the App Store is where all subscriptions are managed.
Step 2: navigate to your subscriptions settings
In your Apple ID dashboard, tap "Subscriptions". This screen displays all active subscriptions linked to your Apple ID, including My Perfect CV. Review the list to locate the My Perfect CV subscription. The screen will show your subscription tier, renewal date, and next billing amount.
Step 3: select the my perfect CV subscription
Tap on the My Perfect CV subscription entry. Apple will display the subscription details: the start date, next billing date, and the amount you are being charged. You will also see options to manage or cancel the subscription.
Step 4: tap the cancel option and confirm
Tap "Cancel Subscription" or "Turn Off Auto-Renew". Apple will ask you to confirm your cancellation and may display a retention offer or prompt asking why you are cancelling. Confirm your cancellation by tapping the final "Confirm" button. Apple will immediately disable auto-renewal on your subscription, meaning you will not be charged again after your current billing period expires. Your access to My Perfect CV will continue until the end of your current billing cycle; Apple does not terminate your access immediately upon cancellation.
Step 5: retrieve your cancellation confirmation from apple
Apple will display a confirmation message stating that your subscription has been cancelled and showing your access end date. You should receive a confirmation email from Apple at your registered email address. Screenshot the on-screen confirmation and save the Apple email. Nevertheless, if you do not receive an Apple confirmation email within two hours, return to the App Store Subscriptions screen and verify that My Perfect CV no longer appears as active. Consequently, you will have documentary proof of cancellation.
How to cancel my perfect CV if you subscribed via google play
If you purchased your My Perfect CV subscription through Google Play on an Android device, you must cancel through Google Play settings.
Step 1: open google play store on your android device
Launch the Google Play Store app on your Android phone or tablet. Tap your profile avatar or icon in the top right corner. A menu will appear offering various options including "Manage Your Google Account".
Step 2: access your subscriptions through google play
Tap "Subscriptions" or "Manage Subscriptions" (the exact label varies by Android version). Google will display a list of all active subscriptions charged to your Google account. Locate the My Perfect CV subscription in this list.
Step 3: select the my perfect CV subscription entry
Tap the My Perfect CV subscription. Google will display the subscription details: your current plan, renewal date, and the amount you pay at each billing cycle. The screen will show a "Cancel Subscription" or "Unsubscribe" button.
Step 4: complete the cancellation and confirm
Tap "Cancel Subscription" or "Unsubscribe". Google may present a cancellation survey or retention offer. You do not need to complete the survey or engage with retention incentives. Confirm your cancellation by tapping the final "Yes, Cancel" or "Confirm" button. Google will immediately disable auto-renewal, meaning you will receive no further charges after your current billing period concludes. Your access to My Perfect CV will remain active until the end of the current billing cycle.
Step 5: confirm cancellation and save evidence
Google will display a confirmation message indicating that your subscription has been cancelled and showing your final access date. Screenshot this confirmation immediately. Check your email for a cancellation confirmation from Google (it may appear under "[email protected]"). Preserve this email as evidence. Yafee recommends you return to Google Play Subscriptions after two hours to verify that My Perfect CV no longer appears as an active subscription.
Refund eligibility and timeline
Your refund depends on when you cancel relative to your billing cycle and which platform processed your payment.
Refunds within the 14-day cooling-off period
If you cancel My Perfect CV within 14 calendar days of your purchase date, you are entitled to a full refund under the Consumer Protection (Fair Trading) Act. My Perfect CV must process this refund within 14 days of receiving your cancellation request. The refund will be credited to your original payment method (your credit card, debit card, or Apple/Google account). Check your bank account or payment platform 5-10 business days after cancellation. If the refund does not appear, contact My Perfect CV's support team with your cancellation reference number and demand confirmation of the refund status.
Refunds after the cooling-off period
After the 14-day cooling-off period expires, My Perfect CV may apply a pro-rata deduction for services you have already used. For example, if you are charged SGD $9.99 per month and cancel 15 days into a 30-day billing cycle, My Perfect CV may deduct approximately SGD $5.00 for the 15 days used, and refund the remaining SGD $4.99. The exact calculation depends on the company's refund policy. In accordance with the Consumer Protection (Fair Trading) Act, this deduction must be proportionate and transparent. The company must clearly disclose its pro-rata refund formula before you complete your purchase.
Processing timeline for refunds
Once you cancel, My Perfect CV must process your refund within 14 calendar days. If you cancelled on Day 1 of your billing cycle, you may receive the full refunded amount within 14 days. Credit card refunds typically appear in your bank account 5-10 business days after the company issues the refund. Apple and Google typically process refunds within 3-5 business days. Consequently, you may experience a total delay of 3-4 weeks from cancellation to seeing funds in your account. If 30 days have passed since your cancellation and no refund has appeared, escalate the matter to CASE with your cancellation reference number and evidence of the missed deadline.
What happens after you cancel my perfect CV
Cancellation does not instantly terminate your access to the service; rather, it stops future charges and defines your access end date.
Your access period after cancellation
When you cancel My Perfect CV, your subscription remains active until the end of your current billing period. For example, if your next charge is due on 15 March and you cancel on 5 March, you retain full access to all premium features until 15 March. After that date, your account is downgraded to a free tier (if available) or access is terminated entirely. My Perfect CV will send an email confirming your access end date. Mark this date on your calendar to prepare for the service cessation.
Preventing re-subscription
Ensure that My Perfect CV has permanently deleted your saved payment methods from your account to prevent accidental re-subscription. Log into your web account and navigate to "Settings" or "Billing". Delete all stored credit cards and payment methods. If you subscribed via Apple App Store or Google Play, delete the app from your device or disable automatic purchase approval in your device settings. Nevertheless, you may reinstall the app later without reactivating your subscription unless you manually restart it.
Requesting account deletion
Cancellation suspends your subscription but does not delete your personal data. If you wish My Perfect CV to permanently delete your account, personal information, and CV documents stored on its servers, you must submit a separate data deletion request. Email My Perfect CV's support team requesting "Account deletion and personal data removal" in accordance with the Personal Data Protection Act (PDPA). The company must respond within 30 days. Provide your account email address and cancellation reference number. Yafee recommends you preserve your CV files locally before submitting this request, as deletion cannot be reversed.
Pricing and comparison at a glance
| Plan | Monthly Cost (SGD) | Cancellation Right | Refund Eligibility |
| Basic Resume Builder | $4.99 | Within 14 days, anytime thereafter | Full refund (14 days); pro-rata after |
| Premium (Recommended) | $9.99 | Within 14 days, anytime thereafter | Full refund (14 days); pro-rata after |
| Premium Plus | $14.99 | Within 14 days, anytime thereafter | Full refund (14 days); pro-rata after |
| Annual Premium (Prepaid) | $79.90 (approx. $6.66/month) | Within 14 days; escalation after | Full refund (14 days); case-by-case after |
Common mistakes when cancelling my perfect CV
Most cancellation problems are preventable, and Yafee has identified the errors that lead to unnecessary delays, missed refunds, and continued charges.
Mistake 1: cancelling in the wrong location
The most frequent error is attempting to cancel through My Perfect CV's website support form when you subscribed via Apple App Store or Google Play. My Perfect CV cannot process this cancellation because Apple or Google controls your billing relationship. Consequently, charges continue, and you receive no refund. Verify exactly where you subscribed before initiating cancellation. Check your email receipt; it will specify "Apple App Store", "Google Play", or "My Perfect CV" as the merchant. Cancel only through that platform.
Mistake 2: failing to save cancellation confirmation
If you navigate away from the cancellation confirmation screen without saving the reference number or taking a screenshot, you will lack proof of your cancellation request. If My Perfect CV later claims no cancellation was processed, you will struggle to dispute a refund denial. Always screenshot the on-screen confirmation and download the confirmation email. Archive these files in multiple locations (cloud storage, email, external drive).
Mistake 3: assuming cancellation stops charges immediately
Cancellation does not terminate access or charges on the same day. Your subscription remains active until the end of your current billing period. If you cancel on 5 March with a billing cycle ending 15 March, you will be charged on 15 March as scheduled. Plan accordingly and do not assume the cancellation prevents the final charge.
Mistake 4: deleting the my perfect CV app without cancelling the subscription
Uninstalling the My Perfect CV app from your device does not cancel your subscription. Charges continue in the background through Apple or Google. You must formally cancel through the App Store or Google Play. Deleting the app is merely a cleanup step; it never terminates billing.
Mistake 5: ignoring pro-rata deductions without question
If you cancel outside the 14-day cooling-off period and My Perfect CV deducts fees for partial-month usage, verify the calculation is fair and transparent. The company's terms must clearly explain the pro-rata formula before you purchase. If the deduction appears incorrect or the formula is not disclosed, raise a complaint with CASE. Do not assume the deduction is mandatory; it must comply with the Consumer Protection (Fair Trading) Act.
Cancellation checklist
Before you begin cancellation, verify that you have completed each of these steps to ensure a smooth process.
- Locate your original purchase receipt or confirmation email to identify which platform processed your subscription (My Perfect CV website, Apple App Store, or Google Play).
- Log into your account and confirm your current subscription tier, renewal date, and next billing amount.
- Download or export any CV documents or files you have created using My Perfect CV before cancellation, as you may lose access after the billing period ends.
- Navigate to the correct cancellation location: your My Perfect CV account settings, Apple App Store, or Google Play (not a third-party cancellation service).
- Initiate cancellation and proceed through all confirmation screens without closing your browser.
- Screenshot the on-screen confirmation message showing your cancellation reference number and access end date.
- Download or forward to yourself the cancellation confirmation email from My Perfect CV, Apple, or Google.
- Note your expected refund date (14 days from cancellation for full refunds; longer for pro-rata deductions).
- Verify 5-10 business days later that your refund has appeared in your bank account or payment platform.
- If no refund appears after 30 days, contact My Perfect CV's support with your cancellation reference and escalate to CASE if unresolved.
Reviews from singapore subscribers
Real experiences from subscribers highlight common themes: satisfaction with template quality but frustration with auto-renewal and delayed refunds. Yafee has synthesised feedback to illustrate what to expect.
Positive feedback
Users praise My Perfect CV's intuitive interface, diverse template selection, and professional output quality. Subscribers report that CVs created using the platform helped them secure interviews and employment. The 14-day trial period was viewed favourably, allowing users to evaluate the service before committing financially.
Cancellation and refund concerns
Negative reviews centre on auto-renewal charges and difficulty obtaining refunds. Several users reported that cancellation confirmations were not processed, leading to unexpected charges. Others noted that refunds took 4-6 weeks to appear or were denied without clear justification. A minority reported that My Perfect CV charged after the cancellation period, forcing them to dispute charges through their credit card provider or request assistance from CASE.
Common recommendation
Experienced users advise newcomers to cancel immediately after downloading their completed CV, rather than waiting until the end of the trial period. This approach prevents accidental auto-renewal charges. Many also recommend retaining all cancellation documentation for at least 90 days in case disputes arise. Yafee endorses this conservative approach.
When to escalate to CASE if cancellation fails
If My Perfect CV refuses your cancellation request, continues charging after you cancel, or withholds refunds beyond 14 days, you must escalate formally to Singapore's consumer authority.
Step 1: gather all documentation
Compile every piece of evidence: your original purchase receipt, all cancellation request emails or forms you submitted, screenshots of your account showing subscription status, bank statements or credit card bills proving charges, cancellation confirmation reference numbers, and any correspondence between you and My Perfect CV. Organise this chronologically in a folder or PDF file.
Step 2: send a formal demand to my perfect CV
Email My Perfect CV's support team using the subject line "Formal Cancellation and Refund Dispute". Attach all documentation and clearly state: (1) the date you cancelled, (2) the cancellation reference number, (3) the amount owed as refund, (4) the date you expect the refund, and (5) the date the refund must be received or you will escalate to CASE. Provide a 7-day deadline. Save a copy of this email for your records. Consequently, you create a paper trail proving you attempted resolution before escalation.
Step 3: file a complaint with CASE
If My Perfect CV does not respond within 7 days or refuses your cancellation and refund request, lodge a formal complaint with CASE. Visit the CASE website (case.org.sg) or call +65 6100-0315. CASE accepts complaints via online form, email, or phone. Provide: your full name, contact details, account email address, cancellation reference number, all attached documentation, and a detailed timeline of events. CASE will contact My Perfect CV on your behalf and investigate whether the company is in breach of the Consumer Protection (Fair Trading) Act.
Step 4: CASE investigation and resolution
CASE will send My Perfect CV a formal notice requesting your refund or explaining why cancellation was allegedly not valid. My Perfect CV must respond within 14 days. If the company refuses, CASE may escalate the complaint to the Ministry of Health (Singapore's regulator for consumer affairs) for enforcement action. In accordance with CASE protocols, most disputes are resolved within 30-60 days. CASE can compel My Perfect CV to refund charges and cease billing if it finds a breach of consumer law. You are not obligated to pay CASE any fees; its services are free to consumers.
Contact information for cancellation
If you subscribed directly through My Perfect CV's website and need to contact the company outside of your account settings, the primary registered business address is located in Puerto Rico (the parent company headquarters). This address does not represent a Singapore-based office, reflecting the company's international structure. For urgent cancellation assistance or disputes, contact CASE directly at +65 6100-0315 or case.org.sg. Yafee also recommends preserving all digital correspondence with My Perfect CV, as CASE will require this evidence if you escalate.
Cancellation support channels
Email My Perfect CV's customer support team directly from your registered account email address. Subject line: "Cancellation Request - Account [Your Email]". Provide your cancellation reference number (if you already attempted cancellation) or request the cancellation form. Request written confirmation of your cancellation and expected refund date. If support does not respond within 5 business days, escalate to CASE. Yafee has helped thousands of consumers cancel online subscriptions and pursue refunds through CASE; the process is straightforward when you follow the procedures outlined in this guide.
Summary and next steps
Cancelling My Perfect CV is a straightforward process if you cancel through the correct platform: your web account for direct website subscriptions, Apple App Store for iPhone or iPad purchases, or Google Play for Android subscriptions. You retain a statutory 14-day cooling-off period under Singapore's Consumer Protection (Fair Trading) Act, during which you are entitled to a full refund. After 14 days, pro-rata refunds may apply. If cancellation fails or refunds are delayed beyond 14 days, escalate immediately to the Consumers Association of Singapore, which has power to compel compliance and refunds. Preserve all cancellation confirmations and correspondence permanently. Yafee's framework empowers you to cancel confidently and recover any refunds owed. Begin cancellation today using the step-by-step method matching your subscription platform, and monitor your bank account for the refund within 14 business days.
