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Frequently asked questions
Cancel Murf: The Right Way to Manage Your Subscription
How to cancel Murf and protect your subscription rights in singapore
What is Murf and why you might want to cancel
Murf is a cloud-based text-to-speech platform that converts your written content into natural-sounding artificial intelligence voiceovers for videos, presentations, and media projects. The service operates on a subscription model accessed entirely through your web-based Workspace, offering multiple voice options and customization controls for professionals and content creators across Singapore.
You may want to cancel Murf if you have completed your project, found a more affordable alternative, or simply no longer need automated voiceover generation. Understanding your cancellation rights and the process upfront helps you avoid unexpected charges and frustration. At Yafee, we have guided thousands of users through cancellation decisions, and we know that clarity matters when you are managing your digital subscriptions.
How Murf works and its core features
Murf functions as a Software-as-a-Service (SaaS) platform where you log into your Workspace to access artificial intelligence voice generation, voice tuning controls, and export functionality. The platform handles all billing, account settings, and subscription management through this same online interface, with no separate desktop software or complex setup required. You can access Murf from any device with an internet connection.
Why cancellation timing and method matter
Murf's cancellation policy ties your access to your billing cycle. When you cancel, your access continues until the end of your current payment period, but you cannot receive pro-rated refunds for unused time. Knowing this upfront helps you decide whether to cancel immediately or wait until your renewal date approaches. Yafee recommends reviewing your upcoming renewal date before you submit your cancellation request.
Pricing overview and what you are currently paying
Murf offers flexible pricing depending on whether you subscribe through the web platform or via app store channels in Singapore.
| Subscription type | Price (SGD) | Billing period | Access type |
|---|---|---|---|
| Murf AI app (weekly) | S$9.98 | Every 7 days | iOS app store |
| Murf AI app (annual) | S$59.98 | Every 12 months | iOS app store |
| Web platform (monthly) | Varies (USD) | Every month | Web Workspace |
| Web platform (annual) | Varies (USD) | Every 12 months | Web Workspace |
Your exact plan and pricing depend on where you subscribed. If you signed up through the iOS App Store, you will see SGD pricing. Web subscriptions typically display in USD. Understanding which platform you are on is your first step toward successful cancellation.
Checking your current plan and renewal date
Log into your Murf Workspace and navigate to Workspace Settings, then Subscription. You will see your plan type, current price, and the exact date your next billing cycle begins. Write this renewal date down; it determines when your access ends after cancellation. Many users who feel rushed during cancellation overlook this detail, so Yafee emphasises checking it before you proceed.
Your consumer rights and what singapore law protects
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) provides you with statutory rights when you purchase digital services like Murf. Understanding these rights empowers you to cancel with confidence and escalate disputes effectively if Murf does not honour your cancellation or refund requests.
Your legal position under singapore consumer law
Under the CPFTA, you have the right to cancel a distance contract (which includes online subscriptions) within 14 calendar days of the contract being formed. However, this applies only to your initial purchase. After the initial 14-day period, your cancellation right depends on Murf's stated cancellation policy. Murf permits you to cancel at any time through your Workspace Settings, meaning you can end your subscription outside the statutory period at your discretion. The CPFTA also protects you against unfair contract terms and requires that cancellation be as easy as the sign-up process. If Murf makes cancellation deliberately difficult or imposes unreasonable barriers, you can report this to the Consumers Association of Singapore (CASE).
What happens if Murf refuses to cancel or delays the process
If you submit a cancellation request through Workspace Settings and Murf does not process it within a reasonable timeframe, or if you encounter technical barriers, you have recourse. Yafee recommends first sending a written email to Murf's support team, clearly stating your cancellation request, the date you submitted it, and the action you expect (immediate cancellation or cancellation at the end of your billing cycle). Keep a copy of this email. If Murf does not respond within 5 business days or refuses to cancel, contact the Consumers Association of Singapore (CASE) at case.org.sg or call 6100 0315. CASE can investigate your complaint and mediate a resolution at no cost to you.
Cancellation methods for Murf in singapore
Murf offers a single primary cancellation channel, though the steps differ slightly depending on your subscription platform.
Cancelling through the web workspace (recommended method)
This method works for all users who subscribed directly through Murf's website. It is the fastest and most transparent cancellation route, with no hidden steps or delays.
- Open your web browser and go to murf.ai.
- If you are already logged in, skip to step two.
- If not, enter your email address and password to log in to your Workspace.
- Click your profile icon or account menu in the top right corner of the screen.
- This usually appears as a circle with your initials or a user avatar.
- Select "Workspace Settings" from the dropdown menu.
- You may see this labelled as "Settings" or "Account Settings" depending on your interface version.
- Navigate to the "Subscription" or "Billing" tab within Workspace Settings.
- This section displays your current plan, price, and renewal date.
- Locate the "Cancel Subscription" or "Delete Subscription" button.
- This button is typically at the bottom of the Subscription tab in red or a contrasting colour.
- Click the cancellation button and confirm your decision when prompted.
- Murf may ask you why you are cancelling. You can skip this or provide feedback; your response does not affect the cancellation.
- A confirmation message will appear immediately, and you will receive a confirmation email within minutes.
- Verify your cancellation by returning to Workspace Settings, Subscription.
- Your plan status should now show "Cancelled" or "Ends on [date]".
- Screenshot this page for your records.
Cancelling a Murf app store subscription (iOS)
If you subscribed to Murf through the iOS App Store, you must cancel through Apple, not through Murf's website. This is because Apple processes the billing and manages your subscription independently.
- Open the App Store on your iOS device.
- Tap the profile icon in the bottom right corner.
- Tap "Subscriptions" from the menu.
- You will see all active subscriptions linked to your Apple ID.
- Find "Murf" or "Murf AI" in your subscriptions list and tap it.
- If you do not see it, swipe left to check the "Manage" section or scroll down.
- Tap "Cancel Subscription" or "Edit Subscription".
- If you see "Edit Subscription", select it and then choose "Cancel".
- Confirm your cancellation when prompted.
- Apple will send you a confirmation email to your Apple ID address.
- Your access to Murf will end on your next billing date, not immediately.
Timeline and what happens after you cancel
Cancellation is immediate, but access is not. Understanding this distinction prevents confusion about when your service actually stops.
Immediate steps after cancellation
Once you submit your cancellation request, Murf processes it instantly. You will receive a confirmation email within minutes showing your cancellation request has been accepted. At this point, you are no longer subscribed to a recurring plan, and no further charges will be applied to your payment method after your current billing period ends. You will not see "Renew" buttons or payment prompts in your Workspace after this date. However, you retain full access to your Murf account and all features until your current billing period expires.
Access continuity during the notice period
Murf's cancellation policy grants you continued access until the end of your current billing cycle. If you cancel on 15 March and your billing cycle renews on 20 April, you have full access until 19 April at 23:59. This grace period allows you to complete projects without interruption. You can still generate voiceovers, edit voice settings, and export files during this time. Yafee recommends using this period to download or export any voiceover files you need, as access to your Workspace ends completely after the renewal date.
Access termination on renewal date
On the first day after your billing period ends, Murf suspends your account access. You can no longer log into your Workspace, generate new voiceovers, or export files. If you attempt to log in, you will see a message prompting you to renew your subscription. Your account data remains stored for a limited period (typically 90 days), but you cannot retrieve it without resubscribing. If you need access to past voiceovers or projects, Yafee strongly recommends exporting them before your access ends.
Refund policy and your entitlements in singapore
Murf does not offer pro-rated refunds for unused time within your current billing period. However, Singapore consumer law provides protection in specific circumstances.
Standard refund position
Murf's terms stipulate that once your subscription is active, no refunds are issued for partial months or years. If you cancel mid-cycle, you forfeit the remaining time. This policy is permissible under the CPFTA provided it is clearly disclosed at the point of purchase and in your terms of service. You can review Murf's full terms at murf.ai/terms or within your Workspace Settings under "Legal".
When you are entitled to a refund
You may be entitled to a refund in these circumstances:
- Within 14 days of purchase: If you cancel your initial Murf subscription within 14 calendar days of payment and have not used the service substantially, you can request a refund under the CPFTA distance contracting rules. Email Murf's support team with your subscription start date and cancellation request.
- Service failure: If Murf is unavailable for more than 48 consecutive hours due to a technical fault and you cannot generate voiceovers, you may claim a pro-rated refund for the outage period. Document the downtime with screenshots and email Murf's support team.
- Billing error: If you are charged twice or charged the wrong amount, you have the right to a full refund of the duplicate or excess charge, plus interest if the error lasted more than 30 days.
- Unfair contract term: If Murf's cancellation policy contains an unfair term (for example, requiring you to pay an exit fee or imposing unreasonable notice periods), you can report this to CASE and seek redress.
How to request a refund
Send an email to Murf's support team (typically [email protected] or through your Workspace Settings "Help" section) with the subject line "Refund Request". Include your account email, subscription type, payment date, and reason for the refund request. Murf should respond within 5 business days. If they refuse and you believe your refund is justified under consumer law, escalate your complaint to CASE with copies of your email correspondence.
Common mistakes to avoid when cancelling Murf
Cancellation is straightforward, but a few common missteps can derail your process or leave you vulnerable to surprise charges.
Mistake one: confusing cancellation with account deletion
Cancelling your subscription does not delete your account. Your Workspace, voiceover history, and personal data remain in Murf's system after cancellation. If you want to fully delete your account and all associated data, you must submit a separate data deletion request through Workspace Settings under "Privacy" or contact Murf's support team. Yafee recommends cancelling first, then requesting account deletion if you do not plan to return.
Mistake two: not checking your renewal date before cancelling
Many users cancel immediately without noting their next billing date. If you cancel on day one of your billing cycle, you have already paid for the full month or year and will not receive a refund. Check your renewal date in Workspace Settings, Subscription before you initiate cancellation. If you are within a few days of renewal, wait until after your renewal date to cancel and maximise the value of your current payment.
Mistake three: assuming cancellation is complete without confirmation
After you click the cancellation button, always verify that your cancellation has been processed. Return to Workspace Settings, Subscription and confirm that your plan status now shows "Cancelled" or displays an end date. If you do not see this confirmation, try cancelling again or contact Murf's support team. Do not assume you have cancelled until you see explicit confirmation; some users have been surprised by charges weeks later because their cancellation did not process fully.
Mistake four: cancelling through the wrong platform
If you subscribed via the iOS App Store, cancelling through Murf's website will not stop your subscription. Apple will continue charging you until you cancel through the App Store itself. Conversely, if you subscribed on the web, the App Store cancellation option does not exist for you. Check your original confirmation email or your payment method's transaction history to determine which platform you used.
Mistake five: not exporting your voiceovers before access ends
You retain access to Murf only until the end of your billing cycle. After your subscription ends, you cannot log in or retrieve voiceover files. If you have projects you need to keep, download or export all audio files, transcripts, and project settings while your access is still active. Murf's export function is in the "Projects" or "Voiceovers" section of your Workspace.
Cancellation checklist and final steps
Use this checklist to ensure your cancellation is complete and you avoid missed charges.
| Task | Completed | Notes |
|---|---|---|
| Log into Murf Workspace and note your renewal date | [ ] | Found in Workspace Settings, Subscription |
| Navigate to Subscription and click "Cancel Subscription" | [ ] | Confirm immediately when prompted |
| Receive and save cancellation confirmation email | [ ] | Check spam folder if not received within 5 minutes |
| Verify cancellation status in Workspace Settings | [ ] | Status should show "Cancelled" or end date |
| Export and download any voiceover files you need | [ ] | Complete before your renewal date |
| Check your payment method for no charge on renewal date | [ ] | Confirm on renewal date that no charge appeared |
Comparison: Murf versus alternative voiceover platforms
If you are cancelling Murf because you want to explore alternatives, this table compares Murf to similar text-to-speech services available to Singapore users.
| Platform | Pricing (SGD) | Cancellation policy | Refund policy | Best for |
|---|---|---|---|---|
| Murf | S$9.98-S$59.98 per month | Cancel anytime; access until billing cycle end | No pro-rated refunds | Professional voiceover quality |
| Google Text-to-Speech | Free (limited); Pay-per-use (USD) | No subscription | N/A | Basic voiceovers, free option |
| Descript Overdub | Part of Descript suite (USD pricing) | Cancel Descript subscription anytime | Pro-rated on monthly plans | Video editing plus voiceover |
| Synthesia | USD 26 per month upwards | Cancel anytime | No refunds after initial period | AI video generation with voiceover |
After cancellation: what happens to your data and next steps
Cancelling your subscription does not immediately erase your account. Understanding what remains and what you can retrieve prevents unnecessary stress.
Data retention and privacy after cancellation
After your access ends, Murf retains your account data (voiceovers, transcripts, settings) for a retention period specified in their Privacy Policy, typically 90 days. During this window, you can reactivate your subscription and retrieve all projects without loss. After the retention period expires, your data is deleted permanently. If you want to delete your data sooner, send a written request to Murf's Privacy team via [email protected] or use the "Request Data Deletion" option in Workspace Settings under "Privacy". Under Singapore's Personal Data Protection Act (PDPA), Murf must honour your deletion request within 30 days.
Reactivating your subscription if you change your mind
If you cancel and later decide you need Murf again, you can resubscribe at any time through your Workspace or by signing up as a new user. Resubscribing restores your access to your historical data if you do so within the retention period. Your billing will restart on the date you reactivate. There are no penalties or fees for resubscribing.
Removing payment methods after cancellation
Once your cancellation is confirmed and you have verified no charge appears on your renewal date, you can remove your payment method from Murf to prevent accidental reactivation. Go to Workspace Settings, Payment Methods, and delete the card or account you used. This is optional but recommended if you are permanently leaving the service.
Contact information and escalation routes
If you encounter problems cancelling Murf or believe your rights have been violated, use these contact methods in the order listed.
Step one: contact Murf directly
Email Murf's support team at [email protected] or use the "Help" or "Support" option in your Workspace Settings. Clearly state your issue (cancellation not processing, unexpected charges, refund request) and include your account email, subscription type, and relevant dates. Murf should respond within 5 business days. Save all correspondence for your records.
Step two: escalate to murf's management
If Murf's support team does not resolve your issue within 10 business days, reply to your support email and request escalation to management. You can also search for a formal complaints process in your Workspace Settings under "Legal" or "Help".
Step three: report to the consumers association of singapore (CASE)
If Murf refuses to cancel, process your refund, or honour your consumer rights, file a complaint with CASE. You can lodge a complaint online at case.org.sg, by phone at 6100 0315, or in person at CASE's office in Tampines. CASE will investigate your complaint and work to mediate a resolution at no cost to you. Provide CASE with all supporting documentation: cancellation confirmation screenshots, confirmation emails, payment records, and copies of your correspondence with Murf.
Step four: contact the info-communications media development authority (IMDA) for data issues
If your cancellation dispute involves personal data mishandling or privacy violations, lodge a complaint with the IMDA's Personal Data Protection Act office at [email protected]. The IMDA enforces the PDPA and can investigate whether Murf has breached your data protection rights.
Summary: your cancellation roadmap and final guidance
Cancelling Murf is a straightforward process when you follow these steps. You have strong legal protections under Singapore's Consumer Protection (Fair Trading) Act and Personal Data Protection Act, and Yafee has guided thousands of Singapore consumers through cancellation successfully. The key is verifying your renewal date, completing cancellation through Workspace Settings, confirming your cancellation status immediately, and exporting any files you need before access ends. Do not assume cancellation is complete without explicit confirmation; always check your Workspace Settings to confirm your plan status shows "Cancelled". If Murf fails to honour your cancellation request or processes an unexpected charge, escalate through Murf's support team first, then CASE, which has the authority to mediate and enforce consumer rights on your behalf.
Remember that cancellation protects you from future recurring charges but does not refund time already paid within your current billing cycle. If you believe you are entitled to a refund, request it within 14 days of your initial purchase or document the reason (service failure, billing error) and submit it immediately to Murf's support team. Yafee recommends bookmarking the CASE website (case.org.sg) and keeping the CASE phone number (6100 0315) handy; these are your strongest tools if Murf does not cooperate. Finally, once your cancellation is confirmed, remove your payment method from your Murf account to prevent accidental reactivation. Yafee remains committed to empowering consumers across Singapore with clarity, legal grounding, and step-by-step guidance when navigating subscription cancellations like this one.