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Frequently asked questions
Cancel Mureka Ai: Step-by-Step Guide
How to cancel Mureka AI in singapore: your step-by-step legal guide
What is Mureka AI and how does billing work
Mureka AI is a subscription-based artificial intelligence music generation platform operated by SKYWORK AI PTE LTD, registered in Singapore. The service enables you to create original music compositions, sound effects, and audio content using advanced AI technology. You access Mureka AI through three primary channels: Apple's App Store, Google Play Store, or the web-based subscription portal.
Billing mechanisms differ by platform. App Store and Google Play subscriptions charge your device's registered payment method automatically on your renewal date. Web subscriptions process payments through Stripe or PayPal, depending on your chosen payment method at checkout. Identifying where your subscription resides is essential before you initiate cancellation, and Yafee specialises in helping users navigate these distinctions.
Subscription tiers and pricing in singapore
Mureka AI offers tiered subscription plans alongside one-time generation packs. Your chosen plan determines your billing cycle, monthly or weekly charges, and feature access level. The following table shows the current pricing structure for Singapore customers in SGD:
| Plan | Price (SGD) | Billing cycle | Access level |
|---|---|---|---|
| Monthly Pro | S$12.98 | Monthly | Pro tier features |
| Weekly Basic | S$8.98 | Weekly | Basic tier features |
| Weekly Pro | S$19.98 | Weekly | Pro tier features |
| Monthly Premier | S$39.98 | Monthly | Premier tier features |
| Yearly Basic | S$89.98 | Annual | Basic tier features |
| 10 Generations Pack | S$39.98 | One-time purchase | Credit consumables |
How credits and one-time purchases function
Beyond recurring subscriptions, Mureka AI sells generation packs and reference-value packs as one-time purchases. These function as consumable credits that deplete as you generate content. Unlike subscriptions, one-time packs do not auto-renew, but unused credits do not roll forward into future billing cycles. Tracking your credit balance regularly prevents accidental spending on packs you do not require.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act establishes your statutory right to cancel subscriptions and seek refunds under defined conditions, providing legal leverage if Mureka AI resists your cancellation request.
The 14-day cooling-off period explained
The Consumer Protection (Fair Trading) Act grants you a 14-calendar-day cooling-off period for distance contracts, which includes all online subscriptions. This period runs from the date you first subscribe to Mureka AI's service. You must exercise this right by notifying the company in writing or through its designated cancellation mechanism. Critically, you can only claim a full refund if you have not substantially used the service during this window.
Your legal position: If you subscribe on 1 January, you retain the right to cancel without penalty until 14 January inclusive, provided you have not materially accessed the platform's features. Once you generate content or use substantial functionality, Mureka AI may classify the service as "already performed," which narrows your refund eligibility.
Unfair contract terms and misleading practices
The Consumer Protection (Fair Trading) Act also protects you against unfair terms and deceptive practices. If Mureka AI employs automatic renewal tactics that obscure billing dates, makes cancellation deliberately difficult, or misrepresents renewal costs, you can lodge a formal complaint with the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS).
Preserve all confirmation emails, billing statements, screenshots of terms and conditions, and payment receipts before you cancel. These documents become critical evidence if you need to escalate a dispute with CASE or CCCS later. Yafee recommends documenting all communication with Mureka AI's support team in writing, as verbal assurances carry no legal weight in consumer disputes.
Why you might cancel Mureka AI
Understanding your reasons for cancellation helps you select the most effective cancellation route and strengthens any refund claim. Common drivers for cancellation include service underuse, subscription cost concerns, and switching to alternative AI music generation tools.
Service underuse or dissatisfaction
You may subscribe expecting frequent use, only to discover the platform does not meet your creative workflow. If you cancel within the 14-day cooling-off period and have generated minimal content, you retain a strong claim to a full refund. Yafee's cancellation guidance ensures you document this timing precisely.
Cost and budget constraints
Subscription fees accumulate rapidly, especially across multiple tiers or billing cycles. Weekly Pro at S$19.98 totals approximately S$1,039 annually. If your budget shifts or you discover cheaper alternatives, cancelling immediately halts future charges and may unlock a pro-rata refund if you paid in advance.
Switching to alternative tools
Competing AI music platforms may offer superior features, pricing, or integration capabilities. Cancelling your Mureka AI subscription frees funds for a more suitable tool and eliminates duplicate subscription costs.
Cancellation methods by platform
Your cancellation procedure depends on where you purchased your subscription: App Store, Google Play, or Mureka AI's web portal. Each platform enforces different cancellation workflows and refund timelines.
Cancel via apple app store (iOS)
Apple's App Store manages subscriptions independently of Mureka AI's backend systems. To cancel your iOS subscription, follow these steps:
- Open Settings on your iPhone or iPad.
- Select your Apple ID account at the top of the screen.
- If you have not yet signed in, tap "Sign In" and enter your credentials.
- Tap Subscriptions.
- Locate and select the Mureka AI subscription from the active list.
- You may see multiple entries if you hold multiple plans.
- Tap "Cancel Subscription" or "Edit Subscription."
- Confirm the cancellation by selecting "Confirm Cancellation."
- Your subscription ends at the end of the current billing cycle, not immediately.
- You receive an instant confirmation email to your Apple ID email address.
Your access to Mureka AI continues until your current billing period expires. Apple does not refund the current cycle unless you cancel within 14 days of the charge date and request a refund explicitly through Apple Support.
Cancel via google play store (Android)
Google Play subscriptions follow a similar process to Apple, though the interface differs slightly. Cancel your Android subscription using these steps:
- Open Google Play Store on your Android device or visit play.google.com on a web browser.
- Tap your profile icon (top right corner).
- Select Payments and Subscriptions.
- On web, navigate to Account settings instead.
- Tap Subscriptions or My subscriptions (web).
- Select the Mureka AI subscription you wish to cancel.
- Tap "Cancel Subscription."
- Follow the on-screen prompts to confirm cancellation.
- Google may display a retention offer or discount at this stage; you can dismiss it.
- You receive a confirmation message and email confirmation.
Like Apple, Google Play allows continued access through the end of your current billing period. A refund is possible only if you cancel within 48 hours of purchase.
Cancel via the Mureka AI web portal
If you subscribed directly through Mureka AI's website (paying via Stripe or PayPal), you cancel through your account dashboard:
- Visit the Mureka AI website and log in to your account.
- Use the email address and password you created at registration.
- Navigate to your Account or Subscription Settings.
- This usually appears in a menu labelled "Account," "Billing," or "My Subscriptions."
- Locate your active subscription or payment plan.
- Select "Cancel Subscription" or "Manage Subscription."
- Follow any prompts requesting cancellation reason feedback (optional but recommended for dispute resolution later).
- Confirm cancellation by submitting the form or selecting the final confirmation button.
- You receive an immediate confirmation email from Mureka AI.
Direct web cancellations fall under the Consumer Protection (Fair Trading) Act's 14-day cooling-off period more directly than app store subscriptions. If you cancel within 14 days and have not substantially used the service, document your cancellation confirmation and request a refund in writing within 7 days.
After you cancel: what happens next
Cancellation is the beginning of the refund process, not the end. Understanding your post-cancellation timeline and responsibilities protects your money.
Your access and billing timeline
Cancellation does not immediately revoke your access to Mureka AI. Your account remains active until the end of your current billing cycle (your next scheduled renewal date). For example, if you paid on 15 January and your renewal is 15 February, cancelling on 20 January grants you access through 14 February. Your account then freezes on 15 February, and future charges cease.
You do not receive a pro-rata refund for the remaining period unless you cancel within the 14-day cooling-off period and have not used the service substantially. Yafee advises cancelling as early in your billing cycle as possible to maximise remaining access while minimising financial loss.
Requesting a refund after cancellation
Cancellation and refund are two separate actions. You must explicitly request a refund if you meet the conditions under Consumer Protection (Fair Trading) Act. Submit your refund request in writing within 7 days of cancellation, addressing it to Mureka AI's support email or contact form. Include:
- Your account email address and username.
- The subscription plan you cancelled and its start date.
- The cancellation date and confirmation number (from your email receipt).
- A statement that you have not substantially used the service, if applicable.
- Your banking details for refund processing (if Mureka AI requests them).
Mureka AI should respond within 14 days of your refund request. If they refuse and you believe their refusal breaches the Consumer Protection (Fair Trading) Act, you can escalate to CASE or CCCS.
Retrieving your data before final closure
Before your cancellation becomes final, export or save any content you generated using Mureka AI. The company may delete your account data 30 days after cancellation. Download any music files, compositions, or project data you wish to preserve. Yafee recommends completing this step within 7 days of cancellation to avoid permanent loss.
Common mistakes to avoid when cancelling
Most cancellation disputes arise from procedural oversights rather than legal defences. You can prevent costly errors by recognising these common pitfalls now.
Cancelling only on one platform, not all
If you hold subscriptions across both App Store and the web portal, you must cancel both independently. Cancelling only your iOS subscription does not affect your web subscription; both will auto-renew until individually cancelled. Check all devices and platforms where you may have created accounts. Yafee's systematic approach ensures you cancel every active subscription, not just the most visible one.
Failing to request a refund in writing
Verbal cancellation requests or chat messages with support staff do not constitute a formal refund claim under Consumer Protection (Fair Trading) Act. You must submit a written cancellation and refund request via email, with a clear date and reference number. Save all correspondence. A phone call to Mureka AI's support team may cancel your subscription but will not trigger a refund if the company disputes your claim later.
Cancelling after the 14-day cooling-off period
The moment your 14-day cooling-off period expires, your refund rights narrow significantly. Cancelling on day 15 means you are bound by Mureka AI's standard refund policy (usually none for recurring subscriptions). If you enter the 14-day window before cancelling, act immediately. Procrastination costs money.
Using the service substantially before requesting a refund
Generating music, accessing all features, or downloading content counts as "substantial use" in Mureka AI's terms and the Consumer Protection (Fair Trading) Act. Once you trigger substantial performance, the company may deny your cooling-off refund. If you cancel and then continue using the account, you weaken your refund claim retroactively. Cancel first; generate content second.
Contact details for Mureka AI support and escalation
You may contact Mureka AI's parent company, SKYWORK AI PTE LTD, for cancellation and refund issues. The registered office address is:
SKYWORK AI PTE LTD
Blk 7009, Ang Mo Kio Avenue 5, Level 3, Singapore 569880
For immediate support queries, use the contact form on the Mureka AI website or email their support team directly. Include your account email and subscription details in every message. Keep copies of all responses.
Escalation to consumer authorities
If Mureka AI refuses your refund request or does not respond within 14 days, escalate your complaint to:
Consumers Association of Singapore (CASE)
Email: [email protected]
Phone: +65 6100 0315
Website: www.case.org.sg
CASE mediates disputes between consumers and businesses. Provide CASE with copies of your cancellation confirmation, refund request email, and Mureka AI's response (or evidence of non-response). CASE investigates at no cost to you and can compel Mureka AI to refund your money if the company breached the Consumer Protection (Fair Trading) Act.
Alternatively, contact the Competition and Consumer Commission of Singapore (CCCS) if Mureka AI's practices appear unfair or deceptive:
Competition and Consumer Commission of Singapore (CCCS)
Email: [email protected]
Phone: +65 6325 8355
Website: www.cccs.gov.sg
Comparison: keep or cancel Mureka AI
The decision to keep or cancel Mureka AI depends on your usage patterns, budget, and creative goals. This table summarises the key factors:
| Factor | Keep Mureka AI | Cancel Mureka AI |
|---|---|---|
| Usage frequency | Generate music 2+ times per week | Generate music fewer than 2 times per month |
| Budget alignment | Subscription cost is under 5% of monthly disposable income | Subscription cost exceeds 5% of monthly disposable income |
| Alternative tools | No competitor meets your feature requirements | Found a cheaper or feature-richer alternative |
| Creative output | Using generated music in commercial projects or portfolio | Experimenting without production goals |
| Subscription history | Within 14-day cooling-off period and satisfied | Within 14-day cooling-off period and dissatisfied |
| Feature fit | Advanced AI model meets your specifications | Basic features are all you need; cheaper alternatives exist |
Summary: cancel Mureka AI with confidence
Cancelling Mureka AI is straightforward when you follow the correct procedure for your platform (App Store, Google Play, or web portal) and understand your legal rights under Singapore's Consumer Protection (Fair Trading) Act. You retain the right to a full refund if you cancel within 14 days and have not substantially used the service. After this window, cancellation halts future charges but typically does not refund the current cycle.
Submit all cancellation and refund requests in writing, preserve confirmation emails, and escalate unresolved disputes to CASE or CCCS. Do not cancel on one platform alone if you hold multiple subscriptions; each requires independent cancellation. Avoid requesting a refund after you have generated significant content, as this strengthens the company's defence against your claim.
Yafee has helped thousands of consumers cancel software subscriptions, recover refunds, and understand their consumer rights under Singapore law. Whether you are within your cooling-off period or navigating a disputed refund, our detailed guides and legal framework references empower you to take action with confidence. Use the steps outlined in this guide to cancel Mureka AI today, and reference Yafee when corresponding with support or escalation authorities to strengthen your position.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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