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Frequently asked questions
Cancel Motion: The Right Way to Protect Your Rights
How to cancel Motion and reclaim control of your subscription in singapore
What Motion is and why you might cancel
Motion is a productivity application that combines artificial intelligence with calendar and task management to automate your work scheduling. The platform synchronises with your existing calendars, intelligently reschedules your tasks around your availability, and creates protected focus time-all without manual intervention. You access Motion through its web application or iOS and Android mobile apps, making it available across your devices.
Motion operates on a subscription basis with flexible monthly and annual billing options in Singapore Dollars (SGD). The service typically includes a free trial period, allowing you to evaluate the platform before your paid subscription activates. However, if Motion does not align with your productivity workflow, costs more than you anticipated, or delivers functionality below your expectations, you retain the right to cancel at any time.
Whether you are trialling the service or an established subscriber, understanding your cancellation rights and the legal protections available to you in Singapore ensures you make informed decisions about your subscription. Yafee provides clarity on these rights and walks you through each cancellation method step by step.
When cancellation makes sense
You should consider cancelling Motion if the service fails to deliver its promised features, if you discover duplicate functionality in other tools you already use, or if the monthly cost no longer fits your budget. Early cancellation during a free trial prevents any charges from being applied to your account. If you have already been charged and the service underperforms, your cancellation grounds strengthen your case for a potential refund through consumer protection channels.
Key features you are withdrawing from
Motion's core capabilities include AI-assisted task scheduling that learns your work patterns, multi-calendar synchronisation across platforms, automated task rescheduling when your schedule changes, and intelligent focus-time protection. If these features no longer serve your needs, cancelling frees you from ongoing subscription costs. Your task data and project history remain accessible after cancellation unless you explicitly request permanent deletion.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act establishes your legal foundation when subscribing to services like Motion.
What the law requires from Motion
The Consumer Protection (Fair Trading) Act prohibits suppliers from engaging in misleading or deceptive conduct when advertising or delivering services. Motion must clearly disclose its refund policy, billing cycles, and cancellation procedures upfront. The company cannot bury these terms in obscure locations or use language designed to confuse you. If Motion breaches these obligations, you have grounds to lodge a formal complaint with the Consumers Association of Singapore (CASE) or escalate to the Ministry of Trade and Industry (MTI).
Furthermore, if Motion fails to deliver the service as described in its marketing materials, charges you without consent, or deliberately makes cancellation difficult, these actions constitute unfair trading practices. Yafee advises documenting all your cancellation attempts, screenshots of billing issues, and correspondence with Motion's support team, as this evidence strengthens your position if you need to involve consumer authorities.
Your legal position on refunds and cancellation
A critical distinction exists between cancelling your subscription and obtaining a refund. Cancellation terminates your future payment obligations and access to Motion; a refund recovers money already paid. While Motion's terms may state that purchases are non-refundable, Singapore law does not allow companies to strip away all consumer protections through one-sided terms.
If you cancel during a free trial before any charge is applied, your account simply closes with no financial impact. If you have already been charged and Motion failed to deliver the promised service, you possess grounds to request a refund through consumer protection channels. The Consumers Association of Singapore can investigate whether Motion's conduct was misleading, inadequate, or unfair, and pressure the company to remedy the situation. In contrast, if you simply change your mind after receiving a working service, refund prospects are weaker-though cancellation itself remains your absolute right.
Methods to cancel Motion in singapore
Your cancellation path depends on whether you subscribed directly through Motion's website or via an app store platform.
Cancel Motion through your account settings
If you registered directly on Motion's website or web application, you initiate cancellation from your account's subscription management area.
- Open your web browser and navigate to Motion's login page.
- Visit the Motion website (typically motion.app or a similar domain).
- Locate the login button, usually positioned in the top-right corner.
- Sign in with your registered email address and password.
- If you have forgotten your password, use the "Forgot password" option to reset it via email.
- Complete any two-factor authentication prompts if enabled on your account.
- Navigate to your account settings or subscription management section.
- Look for a menu labelled "Account," "Settings," or "Profile" in your user dashboard.
- Select the option for "Billing," "Subscription," or "Plans."
- Locate your active subscription and select the cancellation option.
- You will typically see your current plan, renewal date, and billing amount.
- Click "Cancel subscription," "Downgrade," or "Manage plan"-the exact wording varies.
- Confirm your cancellation decision.
- Motion may ask why you are cancelling; you can provide feedback or skip this step.
- Review the final summary showing your cancellation date and any remaining access period.
- Click the confirmation button to complete the process.
- Verify your cancellation via email confirmation.
- Check your inbox for a cancellation confirmation email from Motion within minutes.
- Save this email as proof of your cancellation request.
Cancel Motion through the app store or google play
If you subscribed to Motion via Apple App Store or Google Play, you must cancel the subscription through that platform, not through Motion's website.
- On iOS, open the Settings app on your iPhone or iPad.
- Tap your Apple ID banner at the top of the screen.
- Select "Subscriptions" from the menu.
- Find "Motion" in your active subscriptions list.
- Tap "Motion" and select "Cancel Subscription."
- Confirm your cancellation and note the end date of your access.
- On Android, open Google Play on your device.
- Tap your profile icon in the top-right corner.
- Select "Payments and subscriptions," then "Subscriptions."
- Find "Motion" and tap it.
- Select "Cancel subscription" and confirm your choice.
- Verify your cancellation through the app store's confirmation email.
- Apple will send confirmation via your registered Apple ID email.
- Google will send confirmation to your Google account email.
Cancel Motion via email or support contact
If you encounter technical difficulties or cannot locate the cancellation option in your account settings, you may contact Motion's support team directly.
- Locate Motion's official support email address or contact form.
- Check Motion's website for a "Contact Us" page, help centre, or support email.
- Use the in-app help or support option if available.
- Compose a clear cancellation request email.
- Subject line: "Cancellation Request for [Your Email Address]"
- Include your full name, registered email, and account details.
- Explicitly state: "I request cancellation of my Motion subscription effective immediately."
- Request written confirmation of your cancellation date.
- Send the email and retain a copy for your records.
- Allow Motion 5-7 business days to respond and process your request.
- If no response arrives within this timeframe, escalate using the methods outlined in the refund and disputes section below.
Motion subscription plans and pricing in singapore
Understanding Motion's pricing structure helps you calculate the financial impact of cancellation and determine whether a refund is likely.
| Plan type | Billing cycle | Approximate cost (SGD) | Best for | Trial period |
|---|---|---|---|---|
| Free trial | 14 days | $0 | Testing Motion's features before commitment | 14 days (no payment required) |
| Monthly | Monthly | Varies (typically SGD 15-25) | Users wanting flexibility and short-term evaluation | Included in monthly plan |
| Annual | Annual | Varies (typically SGD 150-200, discounted from monthly) | Long-term users seeking cost savings | Included in annual plan |
Pricing displayed on the App Store and Google Play may vary slightly from Motion's website due to platform fees and currency conversion. Check the exact amount in your app store's subscription settings before confirming cancellation, as this figure determines your potential refund entitlement if disputes arise.
Refunds and what to expect after cancellation
Your refund eligibility depends on when you cancel, the reason, and which billing platform processed your payment.
Refund scenarios under consumer law
If you cancel during Motion's free trial and no payment has been charged, refund entitlements do not apply because no transaction occurred. However, if Motion incorrectly charged you during the trial period, you possess grounds to request a full refund through your app store or payment provider.
If you cancel within 14 days of your first paid charge and Motion failed to deliver features as described, you may be entitled to a refund under the Consumer Protection (Fair Trading) Act. Similarly, if Motion's service was systematically unavailable, corrupted, or misleading in its advertising, the Consumers Association of Singapore can compel a refund. Conversely, if you received a functioning service and simply changed your mind, refund prospects depend on Motion's discretionary policy rather than legal entitlement.
What happens to your data after cancellation
Once you cancel Motion, your access to the application terminates immediately or at your next billing date, depending on the cancellation method. Your task data, project history, and calendar integrations remain stored in Motion's systems for a limited period (typically 30-90 days) before permanent deletion. If you need to export your data, do so before cancelling by downloading reports or screenshots from your account. Yafee recommends requesting a formal data export from Motion's support team in writing, as this creates a documented record of your data handling instructions.
Cancellation confirmation and billing stoppage
After you submit a cancellation request, Motion should send a confirmation email within 24-48 hours specifying your cancellation date and final billing date. Verify that your payment method no longer shows Motion in its subscription list. Check your bank or credit card statement for the first billing cycle after your cancellation date to confirm charges have ceased. If Motion continues charging you after your confirmed cancellation date, immediately dispute the charge with your bank or payment provider and lodge a complaint with the Consumers Association of Singapore.
Common mistakes to avoid when cancelling Motion
Cancellation can feel straightforward, yet several missteps weaken your position if disputes arise-staying informed protects your rights and finances.
Relying on account deletion instead of subscription cancellation
Deleting your Motion account does not automatically cancel your subscription. Many users believe closing their account stops charges, but Motion may continue billing you if the underlying subscription remains active. Always complete the subscription cancellation process in your account settings or through your app store before deleting your account. Yafee advises confirming cancellation via email confirmation rather than assuming deletion equals cancellation.
Cancelling through the wrong platform
If you subscribed via Google Play, attempting to cancel through Motion's website will not work-your subscription is linked to Google's system, not Motion's. Conversely, if you signed up directly on Motion's website, cancelling through the App Store will fail because these are separate accounts. Cross-check your subscription source in your account settings or payment history before proceeding with cancellation.
Missing the free trial cancellation window
Motion's free trial period typically expires after 14 days, at which point your card is charged automatically. If you cancel one day after your trial ends, your first monthly payment has already processed, and refund entitlements are weaker. Set a calendar reminder to cancel before your trial expires if you are unsure about committing.
Failing to document your cancellation attempts
If you contact Motion's support team to cancel and receive no response, having written proof of your request strengthens your position if you escalate to the Consumers Association of Singapore. Take screenshots of your cancellation request emails, save confirmation messages, and note timestamps. This evidence demonstrates that you acted in good faith and that Motion failed to fulfil your lawful cancellation request.
After cancellation: next steps and dispute resolution
Once your cancellation is complete, several administrative and potential recovery steps remain within your control.
Verify cancellation and monitor your billing
Within 48 hours of cancellation, confirm that your subscription no longer appears in your app store's subscription management area. Check your bank or credit card statement for the next billing cycle to ensure Motion has stopped charging you. If you see unexpected charges after your cancellation date, take a screenshot and gather your cancellation confirmation email as evidence.
Request a refund if Motion breached its obligations
If Motion failed to deliver its advertised features, charged you without consent, or made cancellation unreasonably difficult, you have grounds to request a refund. Contact Motion's support team in writing with your refund request, citing specific failures. Provide your cancellation confirmation email, screenshots of technical issues, and any correspondence proving your cancellation attempt.
If Motion rejects your refund request, escalate to your payment provider or app store for a chargeback or refund investigation. Both Apple and Google evaluate subscription disputes and may reverse charges if Motion's conduct was unfair or misleading.
Escalate to the consumers association of singapore
If Motion refuses to respond, denies your refund, or continues billing you after cancellation, lodge a formal complaint with the Consumers Association of Singapore (CASE). CASE investigates breaches of the Consumer Protection (Fair Trading) Act and can compel refunds, compensation, or corrective action. Furthermore, if Motion's practices affect multiple consumers, CASE may initiate enforcement action against the company with the Ministry of Trade and Industry (MTI).
To lodge a complaint with CASE, visit their website (typically case.org.sg), fill out their online complaint form, and attach your evidence: cancellation confirmations, billing statements, communication records, and screenshots. CASE operates at no cost to consumers and handles the investigation directly.
Checklist: your Motion cancellation in singapore
Use this checklist to ensure you complete each cancellation step correctly and retain evidence for potential disputes.
| Step | Action | Status |
|---|---|---|
| 1 | Log in to your Motion account (web) or access App Store / Google Play subscription settings | Complete |
| 2 | Locate and review your current subscription plan and renewal date | Complete |
| 3 | Click the cancellation button and confirm your decision | Complete |
| 4 | Save or screenshot the cancellation confirmation page | Complete |
| 5 | Check your email for Motion's cancellation confirmation within 24-48 hours and save this email | Complete |
| 6 | Monitor your bank or credit card statement for the next billing cycle to confirm charges have stopped | Complete |
Why yafee helps you cancel Motion confidently
Cancelling a subscription should not require a law degree or customer service battles. Yafee breaks down your rights under Singapore's Consumer Protection (Fair Trading) Act, translates complex terms into actionable steps, and connects you with the right escalation channels if Motion obstructs your cancellation.
Yafee has helped thousands of consumers cancel subscriptions, recover unauthorised charges, and navigate disputes with service providers. Whether Motion was a poor fit for your workflow or failed to deliver its promises, Yafee ensures you understand exactly what you are entitled to under law and how to claim it. You retain the right to cancel at any time; Yafee ensures you exercise that right without losing money or access to the protections you deserve.
Getting further help
If you encounter issues cancelling Motion or believe the company has breached your rights, contact Yafee directly for guidance tailored to your situation. Yafee provides clear, law-backed advice on subscription disputes and can help you draft complaint letters to Motion's management or regulatory bodies.
Additionally, the Consumers Association of Singapore (CASE) offers free dispute resolution and investigation services. You can reach CASE at their official website or by telephone to lodge a formal complaint. The Ministry of Trade and Industry (MTI) oversees consumer protection enforcement and acts on systematic breaches of the Consumer Protection (Fair Trading) Act when CASE escalates.
Motion's registered office in singapore
For formal legal notices or service of documents, address correspondence to Motion's Singapore registered office. While Motion operates internationally, its Singapore corporate registration (ACRA registry) identifies the official address where you may serve formal cancellation demands or escalation notices. Obtain the current registered address through the ACRA online business lookup (acra.gov.sg) and confirm it before sending any certified mail or legal notices.
Yafee recommends sending all escalation correspondence via registered post or email with read receipts, as this creates an auditable record of service should a dispute escalate to regulatory authorities or litigation.
Final summary: reclaim control of your Motion subscription today
Cancelling Motion is a straightforward process-whether you navigate to your account settings, use your app store's subscription manager, or contact Motion's support team directly. Your cancellation takes effect immediately or at your next billing date, depending on your plan and timing. Your legal rights under Singapore's Consumer Protection (Fair Trading) Act protect you against misleading practices, deceptive billing, and unreasonable obstacles to cancellation.
If Motion has underperformed, overcharged you, or refused to stop billing after your cancellation request, you possess formal remedies through the Consumers Association of Singapore and the Ministry of Trade and Industry. Document every step of your cancellation attempt, retain confirmation emails, and monitor your billing thereafter.
Yafee has guided thousands of consumers through cancellation and dispute resolution, transforming complex subscription contracts into clear, executable plans. Your subscription is yours to cancel; Yafee ensures the company honours that right. Start your cancellation today with confidence in your legal position and access to expert guidance every step of the way.
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