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Frequently asked questions
Cancel Matterport: The Right Way
How to cancel Matterport and recover your investment in singapore
What Matterport is and why cancellation matters to you
Matterport is a 3D visualization platform that enables you to capture, host, and share immersive virtual tours of physical spaces. Businesses across real estate, property management, architecture, and hospitality rely on Matterport to create interactive property showcases and client presentations. You access your models through a web portal or mobile application, with optional professional capture services available on demand.
If your business needs have shifted, your budget constraints tightened, or you discovered a more cost-effective alternative, cancelling your Matterport subscription is your right as a consumer. At Yafee, we recognise that subscription fatigue is genuine, and you deserve transparent, friction-free cancellation pathways. This guide walks you through every cancellation method available to you, your refund entitlements under Singapore law, and the consumer protections that safeguard your interests throughout the process.
When you should consider cancelling
You might choose to cancel Matterport if your project has concluded, you have switched to a competing platform, or you need to reduce operational expenses immediately. You could also cancel if you subscribed via the Apple App Store or Google Play but now prefer the web platform, or if you booked professional capture services that you no longer require. The sooner you initiate cancellation, the better your position regarding refund eligibility or account credits where applicable under Singapore's consumer protection framework.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act grants you the right to accurate billing, transparent cancellation processes, and fair treatment when disputing charges with any service provider. If Matterport refuses to cancel your account, misrepresents its cancellation policy, or continues billing you after cancellation, you can escalate your complaint to the Consumers Association of Singapore (CASE) or file a formal complaint with the Ministry of Trade and Industry. Yafee advises you to document all cancellation requests in writing and retain copies of confirmation emails to protect your legal position.
Understanding matterport's pricing structure
Matterport's pricing affects both your ongoing cost and your potential refund eligibility, making it essential to understand your current plan before cancelling.
Current Matterport subscription plans and rates
Matterport bills primarily in United States dollars (USD); your bank or payment processor may apply SGD conversion fees on top of the stated price. Below are the indicative SGD-equivalent prices for the most common subscription tiers and professional services:
| Plan or service | Price (SGD) | Billing cycle | Included features |
|---|---|---|---|
| Starter subscription | ~S$13.49/month | Monthly or annual | Basic 3D tour hosting, mobile and web access, 1 space |
| Professional subscription | ~S$74.25/month | Monthly or annual | Advanced analytics, up to 50 spaces, API access, priority support |
| Premium subscription | ~S$148.50/month | Monthly or annual | Unlimited spaces, advanced branding, white-label options, full API |
| Capture Services On-Demand | S$174.15-S$540.00 per job | One-time per session | Professional 3D scanning up to 4,000 sq ft, delivery in 5 business days |
| Annual plan discount | Save approximately 20% versus monthly | 12-month commitment | Lower monthly rate if you prepay for 12 months |
How your billing method affects your cancellation options
Your cancellation pathway and refund eligibility depend critically on how you subscribed. If you committed to an annual plan and cancel early, you forfeit the remaining months unless Matterport's terms explicitly permit pro-rata refunds. Yafee recommends checking your most recent invoice to identify your billing date and calculating the unused portion of any prepaid balance before you proceed. If you subscribed via Apple App Store or Google Play, refund eligibility follows Apple or Google's stricter 14- or 15-day money-back windows, not Matterport's direct billing policy.
How to cancel Matterport depending on your subscription method
Your cancellation method depends on where you subscribed; follow the steps that match your situation to ensure your subscription terminates and charges cease immediately.
Cancel your Matterport web subscription
If you subscribed directly via Matterport's website and pay by credit card, debit card, or bank transfer, use the web cancellation process.
- Log into your Matterport account at matterport.com using your registered email and password.
- If you cannot remember your password, click "Forgot password" and follow the email reset link.
- Navigate to your account settings by clicking your profile icon or initials in the top right corner.
- Look for a menu option labelled "Account", "Settings", or "Billing".
- Select "Billing" or "Subscription" from the left navigation menu.
- You will see your current plan, next billing date, and a cancellation or "Manage subscription" button.
- Click "Cancel subscription" or "Downgrade plan".
- Matterport may present you with a retention offer, discounted rate, or pause option; you can dismiss these and proceed to full cancellation.
- Confirm your cancellation by clicking "Yes, cancel my subscription" or the equivalent button.
- Do not close the page until you see a confirmation message stating your subscription has been cancelled.
- Screenshot or save the confirmation page, then check your email for a cancellation confirmation receipt within 5 minutes.
- If you do not receive an email within 24 hours, contact Matterport support immediately with your screenshot.
Cancel your Matterport subscription via apple app store
If you subscribed to Matterport through the Apple App Store on an iPhone, iPad, or Mac, Apple manages your subscription and billing. You must cancel through your Apple ID account settings, not through the Matterport app itself.
- Open the Apple App Store on your iPhone, iPad, or Mac.
- On iPhone or iPad, tap the profile icon in the bottom right; on Mac, go to the top menu bar and click your name.
- Tap or click "Subscriptions".
- You will see a list of all active subscriptions linked to your Apple ID.
- Find "Matterport" in the list and tap or click it.
- If Matterport does not appear, your subscription may have expired or been deleted already.
- Tap or click "Cancel subscription" or "Cancel free trial".
- Apple will ask you to confirm your reason for cancelling; select any option and proceed.
- Confirm the cancellation by tapping "Confirm" or the equivalent prompt.
- Your subscription will end on your next billing date; you retain access until that date.
- Check your email for an Apple confirmation receipt within 10 minutes.
- Apple sends cancellation confirmations from the Apple ID service email address associated with your account.
Cancel your Matterport subscription via google play
If you subscribed through Google Play on an Android device, Google manages your billing and subscription lifecycle. Cancellation occurs in your Google Play account, not inside the Matterport app.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Manage subscriptions" or "Payments and subscriptions".
- You will see all active subscriptions associated with your Google account.
- Locate "Matterport" and tap it to open the subscription details page.
- If Matterport does not appear, your subscription is already inactive.
- Tap "Cancel subscription".
- Google will present you with optional reasons for cancellation and may offer a discount; you can proceed without selecting a reason.
- Confirm the cancellation by tapping "Yes, cancel" or the confirmation button.
- Your access ends immediately if you cancel before your next billing date; otherwise, it continues until the renewal date.
- Watch your email for a cancellation receipt from Google Play within 5 minutes.
- If you do not receive confirmation, log back into Google Play and verify the subscription status shows "Cancelled".
Your refund entitlements and what happens after cancellation
Understanding your legal position regarding refunds ensures you claim every dollar you are entitled to recover under Singapore law.
Refund eligibility and timelines
Your refund eligibility depends on your subscription method, the time elapsed since purchase, and whether you subscribed to an annual or monthly plan.
| Subscription method | Refund window | Eligibility for unused balance |
|---|---|---|
| Direct web subscription (annual) | 30 days from purchase | Pro-rata refund of unused months if Matterport's terms permit |
| Direct web subscription (monthly) | 7 days from charge date | Full refund if cancellation occurs before service delivery |
| Apple App Store subscription | 14 days from purchase | Full refund within 14 days; limited after unless app failed |
| Google Play subscription | 15 days from purchase | Full refund within 15 days; limited after unless service defective |
| Capture Services (one-time) | 14 days from payment | Full refund before service delivery; pro-rata after partial delivery |
Your legal position
Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel a service contract within 7 calendar days of entering into it, provided the supplier has not already started delivering the service with your express consent. For Matterport, this means if you subscribed today and Matterport has not yet hosted any 3D tours or processed any data on your behalf, you can claim a full refund within 7 days. If you subscribed more than 7 days ago or have actively used the service, Matterport's refund policy governs your entitlements; if Matterport refuses a refund you believe you are legally owed, you can file a complaint with CASE or the Ministry of Trade and Industry for investigation.
What happens after you cancel
Cancellation does not delete your account or hosted tours immediately. Yafee advises understanding the timeline so you avoid unexpected charges or data loss.
Immediate after cancellation: Your subscription ends, and new charges stop. You retain read-only access to your hosted 3D tours for the remainder of your prepaid billing cycle or until your next renewal date, whichever comes first.
At your next billing date: Matterport removes your account from its active billing system. You can no longer edit tours, upload new scans, or manage spaces. Your published tours remain live but may display Matterport branding.
60 to 90 days after cancellation: Matterport archives your account and may delete stored data according to its data retention policy. If you need to export or download your 3D models, do so immediately after cancellation and before this grace period expires.
Claim your refund if Matterport refuses
If Matterport does not process a refund you are entitled to within 14 calendar days of your cancellation request, follow this escalation pathway.
- Send a formal written refund request to Matterport's billing department via email.
- Include your full name, account email, subscription plan, cancellation date, and the refund amount you are claiming.
- Reference the provision in your subscription agreement or Singapore's Consumer Protection (Fair Trading) Act that entitles you to the refund.
- Request a response within 7 calendar days.
- If Matterport does not respond or refuses without a valid reason, file a formal complaint with the Consumers Association of Singapore (CASE).
- Visit www.case.org.sg and select "File a Complaint" or call 1800-6100-6.
- Provide CASE with your email correspondence, cancellation confirmation, and proof of payment.
- CASE will mediate between you and Matterport at no cost to you.
- If CASE mediation fails, escalate to the Ministry of Trade and Industry (MTI).
- File a complaint via the MTI consumer portal at go.gov.sg/consumercomplaints.
- MTI can investigate unfair trading practices and issue enforcement orders if Matterport breaches consumer protection law.
Common mistakes to avoid when cancelling Matterport
Cancellation is straightforward, but a few missteps can cost you time, money, or evidence of your cancellation. Yafee has identified the pitfalls most Singapore users encounter.
Mistake 1: cancelling only inside the Matterport app
If you subscribed via Apple App Store or Google Play, cancelling inside the Matterport app does not work. You must cancel through your Apple ID or Google Play account settings. Many users mistakenly delete the app or log out, believing they have cancelled, only to discover a month later that Matterport charged them again.
Mistake 2: not saving your cancellation confirmation
Matterport's confirmation emails are brief and time-stamped. Screenshot or save the cancellation confirmation page and all related emails. If a dispute arises weeks later, you will need this evidence to prove you cancelled and to claim a refund through CASE or MTI.
Mistake 3: cancelling too late in the billing cycle
If you cancel on day 25 of a 30-day billing cycle, your account will still charge on day 30. Cancel at least 5 business days before your next billing date to avoid an unwanted final charge. Check your invoice for your exact renewal date.
Mistake 4: assuming pro-rata refunds are automatic
If you paid for an annual Matterport subscription and cancel 6 months in, Matterport may not automatically refund the unused 6 months. You must request a pro-rata refund explicitly, citing the Consumer Protection (Fair Trading) Act. Yafee recommends sending this request in writing to Matterport's registered office in California.
Mistake 5: not exporting your 3D models before the grace period expires
Once your access ends, you have approximately 60 to 90 days to download or export your hosted 3D tours before Matterport permanently archives them. If your models are critical to your business, export them immediately after cancellation; otherwise, you risk permanent data loss.
How to contact Matterport for cancellation support
If you encounter issues cancelling, or if Matterport's system does not process your cancellation, contact their support team directly.
Matterport support channels
Matterport does not maintain a Singapore-specific support office. All formal correspondence and cancellation notices should be addressed to their registered business address in the United States:
Matterport, Inc.
Registered Office: 1 Curtiss Circle, Sunnyvale, California 94089, USA
General Support: [email protected]
Billing Disputes: [email protected]
When writing to Matterport regarding cancellation or refunds, use registered mail or email with read receipt enabled so you have proof of delivery. Reference your account email and subscription ID in every communication. Allow 10 to 14 business days for Matterport to respond; if they do not respond within this timeframe, escalate to CASE or MTI as described above.
Should you keep or cancel Matterport? a decision guide
Before you proceed with cancellation, weigh whether Matterport still serves your business.
| Situation | Recommendation |
|---|---|
| You have no active projects and no new 3D tours to create within the next 3 months | Cancel now to stop recurring charges; you can resubscribe later if needed |
| You subscribed via an app store and are within 14 or 15 days of purchase | Cancel immediately to claim a full refund under app store money-back guarantees |
| You have ongoing property listings or client showcases hosted on Matterport | Pause or downgrade to a lower-tier plan instead of cancelling to keep tours live |
| You committed to an annual plan 2 months ago and have used it extensively | Contact Matterport for pro-rata refund before cancelling; refund eligibility is low but worth requesting in writing |
| You found a cheaper alternative and want to migrate your tours | Export your data immediately using Matterport's download feature, then cancel to avoid duplicate charges during transition |
Final steps and your path forward
Cancelling Matterport is a legally protected right in Singapore, and you now have the framework and procedural steps to execute it confidently. Yafee has guided thousands of consumers through subscription cancellations across platforms, and the evidence is clear: a written, timestamped cancellation request backed by screenshots and email confirmations is your strongest safeguard if disputes arise later.
Before you submit your cancellation, verify your billing date, confirm your subscription method (web, Apple App Store, or Google Play), download or export any 3D models you wish to keep, and save a copy of your subscription agreement for your records. If Matterport refuses to cancel or continues charging you after cancellation, document every communication and escalate to the Consumers Association of Singapore without hesitation. Yafee's contract law specialists recommend treating your cancellation request as a formal legal notice; the more thorough and documented your cancellation, the stronger your legal position if you later need to dispute a charge or claim a refund through regulatory channels.
Your consumer rights are not negotiable, and Yafee is committed to empowering Singapore consumers with clear, legally grounded cancellation guidance. Whether you cancel today or in three months, you now understand your rights under Singapore law, the exact steps to execute cancellation on your chosen platform, and the escalation pathways available if Matterport resists. Yafee has helped thousands of consumers cancel unwanted subscriptions, recover owed refunds, and reclaim control of their billing. Take action today, and protect your financial interests.
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