Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Matterport, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₹92.44 for 48h, then ₹5,032.79 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Matterport in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Matterport
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Matterport subscription with zero hassle
1
Fill in the form
Give us your details and those of your Matterport subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Matterport. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Matterport refuses your cancellation.
Frequently asked questions
Cancel Matterport: The Right Way
How to cancel Matterport and reclaim your investment as an indian subscriber
Understanding Matterport and why you might want to cancel
Matterport is a cloud-based 3D digital twin platform used by real estate professionals, architects, and construction teams across India to create immersive virtual tours and floorplans. You subscribe to access the web interface, mobile applications, or hire Matterport's capture services to scan and host your properties digitally. Your subscription is managed through Matterport's global billing system, even though local support in India may be provided by partner networks such as Active360 Technologies.
If Matterport no longer serves your business needs, you have clear consumer rights to cancel. Whether you've downsized your portfolio, switched to a competitor's 3D platform, or found the recurring charges unsustainable, Yafee guides you through each cancellation step with precision. This guide ensures you understand your legal position, identify the correct cancellation method for your subscription type, and protect any refund entitlements under Indian consumer law.
Common reasons to cancel Matterport
You might cancel if you've decided 3D virtual tours no longer add commercial value to your properties, or if you've moved to a competing platform offering better pricing or features. Perhaps you signed up for a promotional trial and want to stop charges before the next billing cycle. Some subscribers cancel because their business model has shifted away from property marketing. Whatever your reason, Yafee empowers you to exit cleanly without hidden penalties.
How Matterport subscriptions work in india
Your platform subscription is billed monthly or annually in Indian Rupees (INR) through Matterport's global cloud system at my.matterport.com. This means cancellation requests are processed centrally, not through local partners. Your account holds your digital twins, tour links, and billing history. When you cancel, access to hosted content ends at the end of your current billing period unless you downgrade instead. Understanding this structure is essential before you act.
Matterport pricing and subscription plans available in india
Your subscription type determines which cancellation method you use and what refund rights apply.
| Subscription type | Typical cost (INR) | Billing cycle | Cancellation route |
|---|---|---|---|
| Web platform subscription | ₹4,000 - ₹15,000/month | Monthly or annual | Account Settings > Subscriptions > Cancel |
| Apple App Store subscription | ₹199 - ₹999/month | Monthly or annual | App Store account settings |
| Google Play subscription | ₹199 - ₹999/month | Monthly or annual | Google Play Manage Subscriptions |
| Capture Services (on-demand scanning) | ₹50,000 - ₹200,000 per job | Per-job booking | Cancel 24+ hours before scheduled date |
| Hardware (Matterport Pro2 camera) | One-time purchase | One-time | Return within 30 days for full refund |
| Annual plan (prepaid) | ₹40,000 - ₹120,000/year | Paid upfront | Account Settings > Subscriptions > Cancel (pro-rata refund applies) |
Most Indian subscribers use the web platform subscription, billed monthly. Log in to my.matterport.com and navigate to Account Settings > Billing to confirm which plan you're on before you cancel.
Your consumer rights and legal protections as an indian subscriber
Indian law provides you with specific protections when cancelling digital services. Understand these rights before you proceed with your cancellation request.
Consumer protection act 2019 and your cancellation rights
Under the Consumer Protection Act 2019, you have the right to cancel a service subscription and request a pro-rata refund for unused services if Matterport fails to deliver the promised service quality or breaches the terms of service. Although Matterport's terms may state "no refunds for unused portions," this clause is challengeable under Indian law if the platform has not delivered adequate performance during your billing period.
Furthermore, if you experience persistent downtime, poor data quality, slow cloud hosting, or inability to access your digital twins, you have grounds to demand a refund under consumer protection legislation. The Consumer Protection Act 2019 explicitly covers digital services and subscriptions.
Your legal position when cancelling Matterport
Right to cancel: You may cancel your subscription at any time without penalty, provided you give notice before the end of your billing cycle. The company must confirm cancellation in writing.
Right to refund: If you cancel a monthly subscription mid-cycle and have not used the service, you are entitled to a pro-rata refund for the unused portion under the principle of unjust enrichment. For annual subscriptions, this right is stronger.
Right to data portability: You may request your digital twin files, scan data, and tour links in exportable format before cancellation takes effect. Matterport must comply within 30 days.
Escalation route: If Matterport refuses to process your cancellation or denies a refund you believe you're entitled to, file a complaint with the National Consumer Disputes Redressal Commission (NCDRC) or your state's Consumer Disputes Redressal Commission. Yafee recommends documenting all communication with Matterport before escalation.
Methods to cancel Matterport based on your subscription type
Your cancellation method depends on whether you subscribed through Matterport's website, Apple App Store, or Google Play, or hired capture services directly.
Cancel a web platform subscription through your Matterport account
This is the primary cancellation method for most Indian subscribers who pay monthly or annually through my.matterport.com.
- Sign in to my.matterport.com with your email and password.
- Click your account avatar (top-right corner) and select Account Settings.
- Navigate to the Subscriptions tab and review your active plan.
- Click Cancel Subscription next to your current plan.
- Review the cancellation notice. Matterport will confirm that access ends at the end of your current billing period.
- Check your email for a cancellation confirmation within 24 hours.
- Screenshot the confirmation for your records. Yafee recommends keeping this proof for 12 months in case of billing disputes.
Cancel an apple app store subscription on iOS
If you subscribed to Matterport through the Apple App Store on iPhone or iPad, cancel through Apple, not through Matterport's website.
- Open the Settings app on your iOS device.
- Tap your name at the top.
- Select Subscriptions.
- Find and tap Matterport.
- Tap Cancel Subscription.
- Confirm cancellation when prompted.
- Apple will email a confirmation. Your app access ends at the end of the current billing period.
Cancel a google play subscription on android
If you subscribed through Google Play on an Android device, cancel through Google Play, not through Matterport's website.
- Open Google Play on your Android device or visit play.google.com on a computer.
- Tap your profile icon (top-right).
- Select Manage my subscriptions.
- Find Matterport and tap it.
- Tap Cancel subscription.
- Confirm your reason (optional) and complete cancellation.
- Google will send a confirmation email. Access ends at the end of your current billing cycle.
Cancel a Matterport capture services booking
If you booked Matterport's on-demand scanning service and want to cancel before the scheduled date, act quickly.
- Log in to my.matterport.com and navigate to Capture Services or Bookings.
- Find the scheduled scan appointment.
- Click Cancel Booking at least 24 hours before the scheduled date and time.
- Matterport will refund the full amount within 7 business days if you cancel more than 24 hours in advance.
- If you cancel within 24 hours of the scheduled scan, you may forfeit the booking fee depending on local terms. Contact Matterport support immediately to clarify your refund eligibility.
Refund eligibility and timelines for indian subscribers
Your refund entitlement depends on your subscription type, billing cycle, and reason for cancellation. Yafee clarifies what you can realistically expect.
Monthly subscriptions and pro-rata refunds
If you cancel a monthly subscription mid-cycle, you are not automatically entitled to a refund under Matterport's standard terms. However, under the Consumer Protection Act 2019, if Matterport has failed to deliver adequate service, a pro-rata refund is legally justified. For example, if you paid ₹10,000 for a month and used only 10 days of service due to a platform outage, you can claim ₹6,700 back.
To claim a pro-rata refund, you must document the service failure (screenshots of downtime, error messages, or support tickets) and submit a written refund request to Matterport support. Allow 14 to 30 days for processing. If Matterport denies your claim, escalate to the National Consumer Disputes Redressal Commission with your evidence.
Annual subscriptions and prepaid cancellations
If you prepaid for an annual subscription and cancel before the year ends, you have a stronger legal position for a pro-rata refund. For example, if you paid ₹100,000 for 12 months and cancel after 4 months, you should receive ₹66,667 refunded for the remaining 8 months. Matterport may impose a small cancellation fee (typically 5 to 10 percent), but the bulk of unused time must be refunded.
Submit your refund request in writing to Matterport support, referencing your prepaid invoice and the pro-rata calculation. Yafee recommends sending this request via email to create a record for potential dispute escalation.
Capture services cancellations
Cancel a Capture Services booking more than 24 hours in advance to receive a full refund. Cancellations within 24 hours of your scheduled scan may incur a 50 percent cancellation fee. If Matterport cancels on their side due to weather, technical issues, or photographer unavailability, you receive a full refund or rescheduling at no extra cost.
Hardware returns and refund windows
If you purchased a Matterport Pro2 camera and wish to return it, you have 30 days from delivery to initiate a return for a full refund minus shipping costs. Beyond 30 days, returns are not accepted. Contact Matterport support with your order number to arrange return logistics.
Common mistakes to avoid when cancelling Matterport
Cancellation is straightforward when you follow the correct steps. Protect yourself by avoiding these pitfalls that trap many subscribers.
Mistake one: cancelling through the wrong platform
If you subscribed through Apple App Store or Google Play, cancelling through Matterport's website will not stop your subscription. You must cancel through the app store where you subscribed. Many subscribers contact Matterport support days later, wondering why they were still charged, only to discover they cancelled in the wrong place. Check your original confirmation email to identify where you subscribed, then cancel through that platform.
Mistake two: not downloading your data before cancellation
Once your subscription ends, access to your hosted digital twins, tour links, and capture data becomes restricted. Before you cancel, export your scan data and download any reports or links you need for future reference. Matterport typically allows 30 days of read-only access after cancellation, but do not rely on this. Yafee strongly recommends downloading everything before you hit the cancel button.
Mistake three: cancelling without documenting service failures
If you're cancelling because of poor platform performance, downtime, or unmet expectations, document these issues with dates, times, and screenshots before you cancel. Once your account is cancelled, retrieving historical support tickets and service logs becomes difficult. This documentation is essential if you later file a complaint with the National Consumer Disputes Redressal Commission for a refund.
Mistake four: missing the cancellation deadline for annual plans
If you have an annual subscription, note the exact renewal date on your calendar. Many annual subscribers forget to cancel before the next year's charge posts. Cancelling just after the renewal fee has been charged makes your refund claim weaker. Set a reminder 30 days before renewal to cancel if you've decided not to continue.
Mistake five: not requesting written confirmation
After you cancel, request and retain a written confirmation email from Matterport. If you cancel through the web platform, screenshot the confirmation screen immediately. This proof protects you if Matterport bills you again by mistake or if you need to escalate a dispute. Yafee recommends forwarding the confirmation to a separate email folder labeled "Cancellations" for safe storage.
What happens after you cancel Matterport
Cancellation is not instant. Understand the timeline and what to expect in the days and weeks following your cancellation request.
Immediate effects (within 1 hour)
Once you click Cancel Subscription, Matterport immediately marks your account as "Cancellation Pending." You retain full access to your digital twins, tours, and account features until the end of your current billing period. No data is deleted immediately.
End of billing period (1 to 30 days later)
Your subscription officially terminates on the last day of your current billing cycle. For example, if you cancel on the 15th of a month and you're billed on the 1st of each month, access ends on the last day of that month. Your hosted tours remain publicly accessible if you've shared them, but you lose the ability to edit, upload new scans, or manage your account.
Post-cancellation access (30 days)
Matterport typically allows 30 days of read-only access after your subscription ends. During this period, you can view your digital twins and export data, but you cannot make edits or upload new content. After 30 days, your account is archived and data access becomes limited or restricted.
Refund processing (7 to 30 days)
If a refund is due, Matterport processes it to your original payment method within 7 to 30 business days. Check your bank or card account for the credit. If you don't see a refund within 30 days and believe one is owed, contact Matterport support with your cancellation confirmation and request a status update. Yafee recommends keeping records of all refund correspondence.
Billing verification (60 days)
Monitor your bank or card statements for 60 days after cancellation to ensure no further charges appear. If Matterport charges you again after cancellation, contact them immediately and request a reversal. Document the erroneous charge with a screenshot and file a chargeback with your card issuer if Matterport refuses to refund within 14 days.
Cancellation checklist for indian Matterport subscribers
Use this step-by-step checklist to ensure you cancel cleanly and protect your rights.
| Task | When to do it | Status |
|---|---|---|
| Identify your subscription type | Before cancellation | [ ] Done |
| Note your renewal date and current billing cycle | Before cancellation | [ ] Done |
| Export all digital twin data and tour links | Before cancellation | [ ] Done |
| Document any service failures with screenshots and dates | Before cancellation | [ ] Done |
| Submit cancellation request through correct platform | Cancellation day | [ ] Done |
| Screenshot the cancellation confirmation page | Immediately after | [ ] Done |
| Check email for confirmation within 24 hours | Next day | [ ] Done |
| Follow up if no confirmation received | 48 hours after cancellation | [ ] Done |
| Monitor your bank account for refund within 30 days | 30 days post-cancellation | [ ] Done |
| Verify no further charges appear on your billing statements | 60 days post-cancellation | [ ] Done |
Cancellation address and contact details for Matterport india support
While Matterport does not maintain an official physical office for cancellations in India, you can reach support through the following channels. Note that cancellation requests are processed through your my.matterport.com account, not through postal mail, but these contact details assist with disputes or escalations.
Primary cancellation method
Process all cancellations online through my.matterport.com > Account Settings > Subscriptions > Cancel. This is the fastest and most reliable method.
Customer support contact
If you encounter technical issues during cancellation or need assistance, contact Matterport support at [email protected] or through the live chat feature in your account dashboard. Response times are typically 24 to 48 hours for email inquiries.
Local partner for india-specific issues
Matterport's Indian operations are supported by Active360 Technologies. If you have questions about local billing, taxes, or Capture Services in India, you may contact them for guidance, though your subscription cancellation still routes through Matterport's central system. Yafee advises confirming support details with Matterport directly, as partner contact information may change.
Escalation for dispute resolution
If Matterport refuses to process your cancellation or denies a refund, escalate your complaint to the National Consumer Disputes Redressal Commission (NCDRC) or your state's Consumer Disputes Redressal Commission. File a formal complaint citing the Consumer Protection Act 2019 and providing copies of your cancellation request, payment evidence, and any communication from Matterport.
When to downgrade instead of cancelling Matterport
Cancellation is permanent, but downgrades offer flexibility if you want to reduce costs without losing your digital twins.
Downgrade to a lower-tier plan
Instead of cancelling, consider downgrading to a lower subscription tier if Matterport offers one. For example, if you're on a ₹15,000-per-month plan but only need basic hosting, downgrade to ₹4,000-per-month to retain your data while cutting costs. Access Subscriptions > Upgrade/Downgrade and select a lower plan.
Pause your subscription temporarily
Some subscription services offer pause options for 30 to 90 days. Contact Matterport support to ask if a pause is available. This option allows you to suspend charges without losing your account and data, useful if you're experiencing a temporary business slowdown.
Comparison: cancellation vs. downgrade
| Factor | Cancel subscription | Downgrade plan |
|---|---|---|
| Data retained | Accessible for 30 days, then deleted | Indefinitely retained |
| Cost | ₹0 after billing period ends | Lower monthly fee |
| Reversibility | Re-subscribe as new account (may lose history) | Upgrade back anytime |
| Editing capability | Lost after 30 days | Retained at new tier |
| Best for | Leaving the platform permanently | Temporary cost-cutting |
Protecting your interests: why cancellation transparency matters
Subscription cancellation is a consumer right, and Indian law protects you from hidden penalties or deceptive practices. Yafee exists to translate complex subscription terms into actionable steps so you maintain control of your spending and data.
When you cancel Matterport, you're exercising your right under the Consumer Protection Act 2019 to exit a service that no longer meets your needs. Document every step, retain confirmation emails, and monitor your account for 60 days. If Matterport breaches your cancellation rights or denies a refund you're entitled to, you have recourse through the National Consumer Disputes Redressal Commission.
Yafee has helped thousands of Indian consumers cancel software subscriptions cleanly and recover refunds under consumer protection law. Our guides ensure you understand both your legal framework and practical steps. Yafee's commitment is clarity: no jargon, no surprises, just actionable advice grounded in Indian law.
Ready to cancel? Log in to my.matterport.com, navigate to Account Settings > Subscriptions, and click Cancel. Then cross-check your confirmation email, export your data, and monitor your account. Yafee's detailed checklist above ensures you capture every protective step. You have the right to cancel; now you have the knowledge to do it correctly.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Matterport?
Join over 30,000 users who already trust us.