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Frequently asked questions
Cancel Magisto: The Right Way
How to cancel Magisto and reclaim your video editing budget in singapore
What Magisto is and why you might want to leave
Magisto is an AI-powered video editing platform that transforms your photos and video clips into polished, ready-to-share productions using automated themes, licensed music and professional templates. If you have signed up for a subscription-whether monthly, annual or one-time-you may discover that you no longer use the service or that the cost no longer justifies the value you receive.
The process of cancelling Magisto is straightforward, and Yafee is here to walk you through every step so you do not waste another billing cycle on a service you no longer need. Understanding your rights and the precise cancellation method protects you from unexpected charges and ensures a clean break from the platform.
When cancellation makes sense for your situation
You should cancel if you have stopped creating videos regularly, prefer other editing tools, or simply want to reduce your subscription spending. Many users sign up for a single project and then forget to cancel before renewal-do not let that be you. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover their peace of mind, and we are here to guide you through the same process.
Magisto pricing in singapore
Understanding what you pay each month or year helps you decide whether cancellation is the right move for your budget.
Current subscription plans and costs
Magisto offers tiered pricing across web and mobile platforms. Prices vary slightly depending on whether you subscribe through the App Store, Google Play, or directly on the web. The table below shows the typical costs you will encounter when shopping for a Magisto plan in Singapore.
| Plan name | Price (SGD) | Billing period | Key features |
|---|---|---|---|
| Monthly Premium | S$6.98 | Monthly | Premium editing styles, no watermark, up to 10-minute videos |
| Yearly Premium | S$28.98 | Annual | Same as monthly, paid once per year |
| Professional Plan | S$39.98 | One-time or monthly | Exclusive styles, 3 million+ HD stock clips, customisable fonts and colours, Vimeo Pro access |
Why prices vary across platforms
The price you see depends on where you subscribed. App Store purchases may differ from Google Play, and promotions or regional pricing can affect the final cost. Keep this in mind if you are comparing prices across platforms-they are not always identical. If you spot a price discrepancy, contact Magisto support before you cancel to verify the amount you are being charged.
Your consumer rights in singapore when cancelling
Singapore's Consumer Protection (Fair Trading) Act protects you, but digital subscriptions operate under specific rules that differ from physical goods.
What the law says about digital services and cooling-off periods
Singapore law does not grant a statutory cooling-off period for digital services once delivery has started. This means you cannot automatically claim a refund within 14 days just because you have changed your mind. The Consumer Protection (Fair Trading) Act, administered by the Consumers Association of Singapore (CASE), protects you from unfair contract terms, misleading pricing and deceptive practices, but it does not override the "no refund for change of mind" principle for digital goods.
Your legal position: If Magisto misrepresented their service, failed to disclose renewal terms clearly, or charged you without proper consent, you have grounds to dispute the charge with your payment provider or escalate to CASE. However, if you simply no longer want the service and have been charged for a renewal, you will need to demonstrate a breach of contract or unauthorised billing to recover your money.
When you can request a refund
You may qualify for a refund if the company breached their obligation to provide the service, if your payment was processed without authorisation, or if the subscription was charged to your account through fraud or misrepresentation. Yafee recommends documenting all communication with Magisto regarding refund requests-screenshots, emails and transaction records are your best evidence if you need to escalate the case to CASE or your payment provider.
How to cancel Magisto on the web
Cancelling directly through your Magisto account is the fastest and most reliable method to stop auto-renewal and prevent future charges.
Step one: sign in to your Magisto account
- Open your web browser and navigate to magisto.com
- Click on the sign-in button in the top right corner
- Enter your email address and password
- If you have forgotten your password, click "Forgot password?" and follow the reset instructions sent to your email
- If you signed up via Google or Facebook, use the corresponding sign-in option instead
Step two: navigate to your subscription settings
- Once signed in, click on your profile icon or account menu in the top right corner
- Select "Settings" or "Account Settings" from the dropdown menu
- Look for a section labelled "Subscription", "Billing", or "Plans"
- On some accounts, this may appear under "Premium Membership"
- If you cannot find it, scroll down to see additional options
Step three: locate your active subscription
- In the Subscription or Billing section, you will see your current plan displayed
- Look for text that shows your plan name (Monthly Premium, Yearly Premium, or Professional Plan), the renewal date, and the amount you are charged
- Verify that the plan displayed matches what you expected
- If the price seems incorrect, note this for your refund request later
- Check the renewal date to understand when your next charge will occur
Step four: cancel your subscription
- Click the "Cancel Subscription" or "Cancel Plan" button next to your active plan
- Magisto will prompt you with a confirmation window
- This window may offer you a discount or incentive to stay-decline this if you are certain you want to cancel
- Read any message carefully to understand what happens next
- Click "Confirm Cancellation" or "Yes, cancel my plan" to finalise the cancellation
Step five: verify your cancellation and save your confirmation
- Magisto will display a confirmation message indicating that your subscription has been cancelled
- Take a screenshot of this confirmation page immediately-this is your proof of cancellation
- Check your email inbox for a cancellation confirmation email from Magisto
- If you do not receive an email within 10 minutes, contact Magisto support and provide your username or email
- Save this email in a dedicated folder for your records
- Return to your subscription settings to confirm that the plan no longer appears as "Active"
How to cancel Magisto on mobile via the app store
If you subscribed to Magisto through the Apple App Store or Google Play, you must cancel through that platform, not through Magisto's website.
Cancel via apple app store (iOS)
- Open the Apple App Store on your iPhone or iPad
- Tap your account icon in the top right corner
- Select "Subscriptions" from the menu
- Find Magisto in your active subscriptions list and tap it
- Tap "Cancel Subscription" and confirm your choice
- Apple will show you the date your subscription ends
- You will retain access to Magisto until that date
- Take a screenshot of the confirmation page for your records
Cancel via google play (Android)
- Open the Google Play Store app on your Android device
- Tap your account icon in the top right corner
- Select "Manage subscriptions"
- Tap on Magisto in your active subscriptions
- Tap "Cancel subscription" and follow the on-screen prompts
- Select a cancellation reason (optional) and confirm
- Screenshot your confirmation for your records
What happens after you cancel Magisto
Cancelling your subscription is only the first step-understanding what comes next protects you from confusion or unexpected charges.
How long you retain access
When you cancel your Magisto subscription, you do not lose access immediately. You retain full access to your account and all premium features until the end of your current billing period. For example, if you pay monthly and cancel on the 5th of the month, you keep access until the end of that month. If you pay annually, you keep access until the anniversary date of your subscription.
What happens to your videos and projects
Cancelling your subscription does not delete your projects or videos. You can still access your existing videos and download them before your access expires. Nevertheless, you will not be able to create new videos or access premium editing styles once your subscription ends. Download any projects you want to keep before your final access date expires.
Preventing accidental resubscription
After cancellation, Magisto will not charge you again unless you manually resubscribe. However, you may receive promotional emails offering discounts or trial periods. Do not click these links unless you intend to resubscribe. If you want to stop marketing emails, unsubscribe from Magisto's email list in the email itself or log into your account settings and disable notifications.
Refund options if you believe you were overcharged
If you were charged after cancelling or believe the amount charged was incorrect, you have multiple avenues to recover your money.
Request a refund from Magisto directly
- Contact Magisto support through their website or in-app help centre
- Explain clearly that you cancelled your subscription and request a refund for the disputed charge
- Provide your email address or account username
- Include the date of the charge and the amount
- Attach your cancellation confirmation screenshot and any relevant emails
- Yafee recommends sending this request in writing (email) rather than chat-this creates a paper trail
- Magisto typically responds within 5 to 10 business days
Dispute the charge with your payment provider
If Magisto refuses to refund you or does not respond within 14 days, contact your bank or credit card company. You can dispute the charge as unauthorised or request a chargeback. Provide your payment provider with your cancellation confirmation, your refund request email to Magisto, and evidence that the charge occurred after cancellation. In accordance with Payment Card Industry standards, your bank can reverse the charge and refund you within 30 to 60 days.
Escalate to the consumers association of singapore
If you have exhausted both Magisto and your payment provider without resolution, file a complaint with CASE. CASE investigates disputes between consumers and merchants and can pressure Magisto to refund you or offer compensation. Visit case.org.sg to lodge a complaint. You will need your cancellation confirmation, your refund request, and your payment provider's response to your dispute.
Common mistakes to avoid when cancelling
Cancelling Magisto is simple, but a few missteps could leave you charged for an extra month or lose your proof of cancellation-here is how to avoid them.
Mistake one: confusing app deletion with subscription cancellation
Deleting the Magisto app from your phone does not cancel your subscription. Your payment method will still be charged on your renewal date. You must always cancel through the app store (Apple or Google) or through the Magisto website. Verify in your subscription settings that the plan is no longer listed as "Active" before you delete the app.
Mistake two: cancelling through the wrong platform
If you subscribed via the App Store, cancelling through the Magisto website will not work. You must cancel through the App Store. Conversely, if you subscribed on the web, you must cancel on magisto.com. Check your original purchase confirmation email to see which platform you used, then cancel through that same platform.
Mistake three: not saving your cancellation confirmation
Always take a screenshot of your cancellation confirmation and save the confirmation email. If Magisto charges you again or claims they have no record of your cancellation, this proof is your strongest evidence. Store it in a cloud drive or email it to yourself so you do not lose it.
Mistake four: cancelling just before renewal without checking the date
If you cancel one day before renewal, you will still be charged for one more month because the renewal occurs automatically at midnight. Check your renewal date carefully. If you want to avoid the next charge, cancel at least two days before your renewal date.
Before you cancel: should you keep or cancel?
Cancelling is the right choice for some users, but others may benefit from pausing before they decide.
| Cancel Magisto if... | Keep Magisto if... |
|---|---|
| You have not created a video in more than three months | You create videos weekly or monthly for social media or marketing |
| You prefer manual editing tools like Adobe Premiere or DaVinci | You value speed and AI automation over granular control |
| You are paying more than S$7 per month and rarely use it | You use Magisto for business purposes and justify the cost with revenue |
| Another app offers the same features at a lower price | You are locked into a yearly plan and want to finish your term |
| Your budget is tight and you need to cut expenses | You have credit or store balance that covers your subscription |
| The app freezes or crashes on your device regularly | The app works smoothly and you rely on it for your workflow |
How yafee helps you cancel subscriptions safely
Cancelling a subscription should not require a law degree, but Singapore's Consumer Protection (Fair Trading) Act and the terms hidden in app store agreements can make it confusing. Yafee specialises in translating legal jargon into clear, actionable steps so you understand your rights and know exactly what to do.
Whether you are cancelling Magisto or another SaaS service, Yafee provides step-by-step guidance tailored to your situation and your payment method. We walk you through the cancellation process, help you dispute charges if they occur after cancellation, and advise you on when to escalate to CASE or your payment provider.
Yafee has helped thousands of consumers cancel unwanted subscriptions, recover refunds they did not know they were entitled to, and avoid future billing traps. Visit yafee.com today to access free guides for cancelling any subscription service, or consult our contract law specialists if you need personalised advice on your cancellation rights.
