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Frequently asked questions
Cancel Mage: The Right Way to Reclaim Your Subscription
How to cancel Mage in singapore and reclaim control of your fitness business subscription
What Mage is and why you might want to cancel
Mage is a subscription-based software platform built for fitness professionals, personal trainers and gym owners to manage client relationships, automate workflows and streamline business operations. You access Mage as a digital service that integrates with your existing tools, centralises client data and helps you run your fitness business more efficiently.
If you've signed up for Mage but find it doesn't match your needs, costs more than expected, or you've moved to a competitor, cancelling is straightforward. Nevertheless, you must act carefully to avoid surprise charges and ensure your final billing date is handled correctly. Yafee has guided thousands of users through subscription cancellations like this one, and we're here to help you understand the process and your rights in Singapore.
Common reasons to cancel Mage
- You found a lower-cost alternative that better suits your business model
- You are not using all the features and the monthly cost feels unjustified
- Your business workflow changed and you no longer need the service
- You received unexpected charges or billing errors on your account
- Customer support did not meet your expectations during onboarding or troubleshooting
Whatever your reason, Yafee empowers you to cancel with clarity and confidence. Let us walk through exactly how to do it.
Understanding Mage pricing plans and your current subscription
Identifying what you are currently subscribed to is the essential first step toward making an informed cancellation decision.
Mage pricing structure
Mage offers a tiered subscription model with the following typical plan options. The pricing shown below reflects the most commonly advertised plans, though custom or enterprise pricing may apply depending on your contract terms.
| Plan name | Monthly cost (SGD) | Billing cycle | Core features | Best for |
|---|---|---|---|---|
| The Mage App (Base) | $54-65 | Monthly | Client management, custom branding, exercise library, athlete mobile app, automation | Solo trainers and small studios |
| Premium / Advanced | Contact sales | Monthly or annual | Advanced analytics, priority support, white-label options, API access | Multi-trainer studios and agencies |
How to locate your exact plan and billing date
Log into your Mage account and navigate to the Billing or Account Settings section. You will see your current plan, next billing date and the exact amount you are being charged. Write down your next billing date, as this is critical for timing your cancellation to avoid unwanted charges.
If you signed up via a payment platform like Stripe, PayPal or a third-party app store, your bill may appear under that platform's name rather than "Mage" directly. Check your bank statements or credit card bill if you are unsure where the charge originates.
Your consumer rights in singapore when cancelling subscriptions
Singapore's consumer protection framework gives you important rights when dealing with subscription services, and Yafee wants you to know where you stand legally.
What singapore law says about subscription cancellations
Under the Consumer Protection (Fair Trading) Act (CPFTA), Singapore consumers are protected against unfair contract terms, misleading billing practices and deceptive cancellation procedures. Key protections you enjoy include:
- The right to clear, upfront information about cancellation terms before you subscribe
- Protection against hidden or unreasonable cancellation fees
- The right to cancel without penalty if the business engaged in misleading conduct about the service or its cost
- Access to fair dispute resolution if charges continue after cancellation
- The right to written confirmation of your cancellation request
Your legal position
You have the right under the CPFTA to cancel your Mage subscription at any time, provided you give reasonable notice (typically one billing cycle). If Mage charges you after you have cancelled, you can lodge a complaint with the Consumers Association of Singapore (CASE) or pursue a claim through the Small Claims Tribunal if the amount is under SGD 10,000. Mage cannot impose cancellation fees unless those fees were clearly disclosed and agreed to in your original contract terms. Consequently, if you discover hidden or undisclosed fees, you may be entitled to a refund.
How to cancel your Mage subscription in singapore
Follow these step-by-step instructions to cancel your Mage account and ensure your subscription ends on the correct date.
Step 1: log in and access your account settings
- Open your web browser and navigate to your Mage account login page
- Use the email address and password associated with your Mage account
- If you have forgotten your password, use the "Forgot Password" option to reset it
- Once logged in, look for the Account, Settings or Billing menu (location varies depending on your interface)
- This is typically found in the top-right corner or in a left-side navigation menu
Step 2: locate your subscription and cancellation option
- Navigate to the Billing or Subscription section of your account
- You should see your current plan, next billing date and payment method
- Look for a button or link labelled "Cancel Subscription", "Cancel Plan" or "Downgrade"
- This may be located near your current plan details or in a separate Manage Subscription area
- Click on the cancellation option
- Mage may ask you to confirm your reason for cancellation; this is optional but providing feedback can be helpful
Step 3: confirm your cancellation request
- Review the cancellation confirmation screen carefully
- Note the exact date your subscription will end
- Verify that you will not be charged after this date
- Check whether you will retain access to your data after cancellation
- Click the final "Confirm Cancellation" or "Yes, Cancel My Subscription" button
- Some services may ask for your password again as a security measure
Step 4: save your cancellation confirmation
- Immediately take a screenshot of the cancellation confirmation page
- This serves as proof that you cancelled on a specific date
- Check your email inbox for a cancellation confirmation email from Mage
- This will typically arrive within a few minutes
- Save this email or print it for your records
- Write down the cancellation date, your account details and the confirmation reference number (if provided)
- Keep this information in a safe place for at least 12 months
Step 5: contact support if you cannot find the cancellation option
- If you cannot locate a self-service cancellation button in your account, contact Mage's customer support team directly
- Visit the Mage website and look for a "Contact Us" or "Support" link
- Use the live chat, email or help form to request cancellation
- Clearly state: "I wish to cancel my Mage subscription effective [your desired date]"
- Request written confirmation of your cancellation
- Ask support to confirm the exact date your subscription ends and that no further charges will apply
- Save all email correspondence as evidence
Timeline and when your Mage subscription actually ends
Understanding when your subscription terminates is crucial to avoiding surprise charges.
Cancellation effective dates
When you cancel Mage, the service typically ends at one of the following points:
- Immediately upon cancellation (rare for paid subscriptions)
- At the end of your current billing cycle (most common)
- On a specific date you specify during cancellation
In accordance with fair trading principles, Mage should clearly state the exact date your subscription ends before you confirm your cancellation. You retain access to the service until that end date and should not be charged after it. If you cancel mid-month, you typically do not receive a pro-rata refund for unused days, as you have already had access to the full month's service.
How to verify your cancellation took effect
Approximately one week after your stated cancellation date, log back into your Mage account. You should see one of the following:
- A message stating your account is inactive or cancelled
- Limited access to your account (view-only data but no editing or billing features)
- No option to renew or extend your subscription
Check your bank statement or credit card bill on the date immediately after your cancellation was supposed to take effect. You should not see any new charges from Mage. If you do, proceed immediately to the refund and dispute section below.
What happens to your data and access after cancellation
Clarity about data retention and access is essential before you cancel.
Your data after Mage cancellation
Upon cancellation, Mage typically allows you to access your data for a limited grace period, usually 30 to 90 days. During this time, you should export any client information, workout plans, progress records or other important files. Download your data in a format you can open (CSV, PDF or Excel) so you can import it into a new fitness management system or store it locally.
After the grace period expires, Mage will permanently delete your account and all associated data. If you do not retrieve your data before this deadline, you will lose access to it. Consequently, we recommend downloading everything the day you cancel.
How to download your data from Mage
- Log into your account before the grace period ends
- Typically you have 30 to 90 days from your cancellation date
- Look for an Export Data, Download Data or Backup option in your Settings or Account menu
- Select all the data you wish to export (client profiles, workout history, assessments, custom exercises)
- Choose a file format compatible with your new platform (usually CSV or JSON)
- Click Export and save the file to your computer or cloud storage
- Store this backup in at least two locations (your computer and cloud backup like Google Drive)
Refunds and billing after you cancel Mage
It is important to understand what refunds you are entitled to and how to dispute incorrect charges after cancellation.
When Mage will issue a refund
Most SaaS subscription services, including Mage, do not issue pro-rata refunds for unused days within a billing cycle once you have cancelled. Your subscription continues until the end of the current billing period, at which point no further charges apply. For example, if you pay on the 1st of each month and cancel on the 15th, you retain access until the end of that month and receive no refund for the remaining 15 days.
However, you are entitled to a full or partial refund if:
- Mage charged you after your cancellation date (unauthorised charge)
- You cancelled within 14 days of your first charge and did not substantially use the service (similar to consumer cooling-off rights)
- Mage engaged in misleading billing practices or failed to disclose cancellation terms
- The service was defective and Mage could not fix it within a reasonable timeframe
How to request a refund from Mage
- Contact Mage's customer support or billing team in writing
- Email is preferred as it creates a record of your request
- Clearly state the charge date, amount, reference number and reason for the refund request
- Attach evidence (cancellation confirmation screenshot, your cancellation email, bank statement showing the charge)
- Request a response within 14 days
- Mage should confirm receipt of your request and provide a timeline for processing
- If Mage refuses the refund and you believe the charge was unauthorised or unfair, escalate your complaint to the Consumers Association of Singapore (CASE)
- CASE offers free dispute resolution and can mediate between you and the service provider
- You can file a complaint online at case.org.sg or call 6100 0315
Disputing unauthorised charges on your card
If Mage continues to charge your card after you cancelled and Mage does not respond to your refund request, you have the right to dispute the charge with your bank or credit card issuer. Contact your bank's fraud or dispute team and provide them with:
- Your cancellation confirmation and the date you cancelled
- The disputed charge date and amount
- Evidence that you requested a refund from Mage and were refused
- Your account details and any correspondence with Mage
Your bank can reverse unauthorised charges and reimburse you, typically within 15 to 30 days. This process is called a chargeback and is a consumer protection right under Singapore's banking regulations.
Common mistakes to avoid when cancelling Mage
Cancelling a subscription can be straightforward, but many users make mistakes that cost them money or leave them unable to prove they cancelled.
Mistake 1: not verifying your cancellation took effect
Simply clicking the cancellation button is not enough. You must confirm that Mage has stopped charging you. Many users cancel but do not check their bank statements, only to discover weeks later that charges continued. Check your account statement one week after your stated cancellation date. If Mage has charged you again, contact support immediately with your cancellation confirmation as proof.
Mistake 2: deleting your confirmation email
Your cancellation confirmation email is your only proof that you cancelled on a specific date. Keep this email in a secure folder for at least 12 months. If a dispute arises later, Yafee recommends forwarding this email to yourself from an archive account or printing a physical copy. Without this evidence, it becomes your word against Mage's, and the burden of proof falls on you.
Mistake 3: cancelling via a third-party platform instead of Mage directly
If you subscribed to Mage through an app store (Apple App Store, Google Play) or payment aggregator (Stripe, PayPal), cancelling through that platform alone may not cancel your Mage account. You must cancel the subscription in Mage's own system as well. Failing to do this leaves your account active in Mage's system, and billing confusion can ensue. Always cancel directly in Mage and confirm the end date with Mage support.
Mistake 4: not downloading your data before the grace period expires
Once your grace period ends (typically 30 to 90 days), Mage will permanently delete your account and all associated client data. You cannot recover this data after deletion. Before you cancel, or immediately after, download all your client profiles, workout plans and progress records. Store these files in at least two secure locations.
Mistake 5: assuming a downgrade is the same as a cancellation
If Mage offers a free plan or lower-cost tier, downgrading is not the same as cancelling. Your account remains active and you may still incur charges. If you wish to stop using Mage entirely, you must select "Cancel Subscription" not "Downgrade Plan". Consequently, be clear about your intent when navigating the account settings.
Checklist for cancelling your Mage subscription
Use this checklist to ensure you have completed every step and protected your interests.
| Task | Done? | Details |
|---|---|---|
| Locate your billing date | [ ] | Know when your next charge is due |
| Download all your account data | [ ] | Export client profiles, workouts, assessments in CSV or PDF format |
| Log into your Mage account | [ ] | Use correct email and reset password if needed |
| Navigate to Billing or Account Settings | [ ] | Find your current plan and cancellation option |
| Click "Cancel Subscription" and confirm | [ ] | Note the exact cancellation end date |
| Take a screenshot of the confirmation page | [ ] | Save proof of your cancellation |
| Save your cancellation confirmation email | [ ] | Archive in a dedicated folder for 12 months |
| Verify no charges appear one week after cancellation date | [ ] | Check your bank statement or credit card bill |
What to do if Mage refuses to cancel or continues charging
If you encounter resistance or disputes after cancellation, you have clear legal remedies.
If Mage will not process your cancellation
You have the right under the CPFTA to cancel your subscription, and Mage cannot legally prevent you from doing so. If Mage refuses or claims you cannot cancel, document the refusal in writing and escalate as follows:
- Send a formal cancellation notice email to Mage support
- State clearly: "I hereby formally request cancellation of my Mage subscription effective [date]. This is my final notice."
- Include your account email, billing reference and the reason for cancellation
- Request written confirmation within 5 business days
- If Mage does not respond within 5 business days, lodge a complaint with the Consumers Association of Singapore (CASE)
- Visit case.org.sg or call 6100 0315
- Provide all correspondence with Mage and your cancellation evidence
- CASE can mediate and compel Mage to honour your cancellation
- If the dispute amount is under SGD 10,000 and CASE mediation fails, file a claim in the Small Claims Tribunal
- You do not need a lawyer for small claims matters
- The tribunal will order Mage to cancel or refund based on the evidence you present
If Mage continues charging after you cancelled
Immediate action is necessary to stop unauthorised charges. In accordance with Singapore's banking regulations, you have the right to dispute any charge made after your cancellation date.
- Contact Mage's billing team in writing within 5 days of discovering the charge
- Attach your cancellation confirmation and state the charge is unauthorised
- Request an immediate refund and confirmation that billing has ceased
- Contact your bank or credit card issuer to dispute the charge
- Provide your cancellation confirmation as evidence that the charge was unauthorised
- Your bank can initiate a chargeback to recover the amount within 15 to 30 days
- If multiple charges continue, report the matter to CASE or the Small Claims Tribunal
Comparing Mage with alternative fitness management platforms
Before you cancel, consider whether a competitor platform might better suit your needs.
| Platform | Monthly cost (approx SGD) | Key features | Best for |
|---|---|---|---|
| Mage | $54-65 | Client management, custom branding, mobile app, automation | Solo trainers and small studios |
| Trainerize | $80-120 | Video library, client app, analytics, team management | Multi-trainer studios and agencies |
| TrueCoach | $50-100 | Workout programming, client portal, mobile app, analytics | Strength coaches and specialists |
| Mariana Tek | $99-499 (studio tier) | Billing, class scheduling, client management, white-label | Full-service studios with multiple revenue streams |
Yafee recommends comparing features, pricing and customer reviews before cancelling. Many platforms offer free trials, so test a competitor's system before you leave Mage. This helps you avoid cancelling and then realising the new platform doesn't meet your needs.
Summary and next steps
Cancelling Mage in Singapore is a straightforward process when you follow the steps outlined in this guide. You have strong legal protections under the Consumer Protection (Fair Trading) Act, and Mage cannot prevent you from cancelling or impose hidden fees. The key is to document your cancellation, verify that billing has stopped, download your data before it is deleted, and know your escalation options if disputes arise.
Yafee has guided thousands of consumers through subscription cancellations and disputes, and we encourage you to keep all evidence of your cancellation for at least 12 months. If you encounter resistance from Mage or continue to receive charges, contact the Consumers Association of Singapore or the Small Claims Tribunal to enforce your rights. You are in control, and with the information in this guide, you can cancel your Mage subscription with confidence and protect your interests.
For further assistance or if you need help documenting your cancellation, Yafee's contract law specialists are available to review your case and advise you on dispute resolution options.
Mage contact and cancellation address
MAGES Institute of Excellence Pte. Ltd.
SCAPE, Orchard Link
Singapore
Website: Check your Mage account for the Support or Contact Us link
Email: Locate via the Mage dashboard or support portal
Support form: Available through your logged-in account
For consumer disputes: Consumers Association of Singapore (CASE), [email protected], 6100 0315
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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