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Frequently asked questions
Cancel Lightricks: The Right Way
How to cancel Lightricks and reclaim your subscription
Understanding Lightricks and why you might cancel
Lightricks develops creative photo and video editing applications, including Facetune and Videoleap, delivering subscription-based access to premium filters, advanced editing tools, and artificial intelligence-powered features. You can subscribe through three distinct channels: the Lightricks web portal, Apple App Store for iOS devices, or Google Play Store for Android devices. Each platform operates under different cancellation rules and refund conditions, so your first step is identifying where you purchased your subscription.
You may choose to cancel if you no longer actively use the editing features, have switched to an alternative application, or wish to halt recurring charges. Regardless of your reason, Yafee exists to guide you through the precise steps required to cancel without financial loss. Many users delay cancellation because they do not understand where to initiate the process or whether they qualify for a refund.
How Lightricks subscriptions operate
Lightricks applies recurring charges to your payment method on a fixed billing cycle, typically monthly or annual. Your subscription renews automatically unless you cancel before your next billing date. The renewal charge occurs without reminder notification, so you must proactively terminate the subscription to stop future charges. Deleting the Lightricks application from your device does not cancel your subscription; the app merely removes the software from your phone while your subscription continues billing in the background.
Why you must cancel actively
If you do not explicitly cancel, Lightricks will continue charging your payment method at the end of each billing period. Subscription services rely on automatic renewal, and cancellation is deliberately not automatic. Yafee has advised thousands of consumers who experienced surprise charges after assuming deletion of the app would stop payments. Taking immediate action to cancel through the correct channel prevents these unexpected debits.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act establishes statutory protections when you purchase digital services, including app subscriptions and software licenses.
The cooling-off period and your right to refund
For subscriptions purchased directly from the Lightricks website, you possess a statutory 14-day cooling-off period from your initial purchase date. Within this window, you may request cancellation and a full refund without incurring penalties, provided you have not substantially used the service. "Substantially used" means you have not downloaded or accessed significant portions of the premium content or features. To claim this refund, contact Lightricks support directly through their website and cite the Consumer Protection (Fair Trading) Act. Upon approval, your subscription terminates immediately, and the refund processes within approximately 14 business days.
Your legal position: Under the Consumer Protection (Fair Trading) Act, you hold an enforceable right to cancel within 14 days of purchase for web-based subscriptions. If Lightricks refuses your refund claim within this period, you may escalate to the Consumers Association of Singapore (CASE) for dispute resolution and mediation.
Refund rights for apple and google purchases
If you subscribed through Apple App Store or Google Play Store, refund authority rests with Apple and Google respectively, not Lightricks. You must submit refund requests directly to these platforms. Apple processes refunds within 5 to 30 days depending on your payment method and reason for return. Google typically approves refunds within 48 hours for purchases made within 48 hours of the request, but may decline requests submitted after this window. If either company denies your refund and you believe the denial is unjust, escalate to CASE with evidence of your purchase and cancellation request.
How to cancel your Lightricks subscription
Follow the exact steps aligned with your subscription's purchase platform to ensure immediate cancellation and preserve your refund eligibility.
Cancel via apple app store on iOS
If you subscribed through an iPhone or iPad, you must cancel through the iOS Settings application, not the Lightricks app itself.
- Open the Settings app on your iPhone or iPad.
- Locate the grey gear icon on your home screen.
- Tap your Apple ID name at the very top of the screen.
- This opens your Apple account settings menu.
- Select Subscriptions from the menu options.
- You will see a list of all active and expired subscriptions linked to your Apple ID.
- Find and tap the Lightricks app subscription (e.g., Facetune, Videoleap, or Unfold).
- The subscription name appears exactly as you see it on your App Store receipt.
- Tap Cancel Subscription.
- Apple may prompt you to confirm cancellation or offer a discount to retain your subscription.
- Confirm cancellation when the final prompt appears.
- Your subscription terminates at the end of your current billing cycle, and Apple sends a confirmation email.
Critical warning: Deleting the Lightricks app from your home screen does not cancel your subscription. Apple will continue charging you on your next billing date unless you complete these steps.
Cancel via google play store on android
Android subscriptions require cancellation through the Google Play Store app or website, not through the Lightricks application itself.
- Open the Google Play Store app on your Android device.
- The Play Store icon features a multicoloured triangle on your home screen.
- Tap your profile picture or initial in the top right corner.
- A menu dropdown appears with account options.
- Select Payments and subscriptions from the menu.
- This section displays all your active and inactive subscriptions.
- Tap Subscriptions to view your active subscriptions.
- You will see a list of each app with an active recurring charge.
- Tap the Lightricks subscription you wish to cancel.
- Google displays your subscription details, including the next billing date and price.
- Tap Cancel subscription.
- Google may ask for your reason for cancellation or offer a reduced price to retain you.
- Confirm your cancellation choice when the final prompt appears.
- Google sends a cancellation confirmation email and stops charging your payment method.
Retention offer: Google and Apple sometimes offer discounted rates when you attempt to cancel. You may accept or decline these offers; accepting does not prevent future cancellation.
Cancel directly via Lightricks website
If you subscribed through the Lightricks web portal, you cancel through your Lightricks account dashboard.
- Visit the Lightricks website and log into your account.
- Use the email address and password associated with your subscription.
- Navigate to your account settings or subscription management section.
- This section title may vary; look for "Billing", "Subscriptions", or "Account Settings".
- Locate your active subscription and select the cancellation option.
- Lightricks displays your subscription tier, renewal date, and payment method.
- Confirm the cancellation when prompted.
- Lightricks sends a confirmation email and terminates your subscription immediately or at period end, depending on their policy.
If the Lightricks website does not offer a self-service cancellation option, contact their support team directly at the address provided in their privacy policy to request manual termination.
Refund eligibility and timeline
Your refund eligibility and processing timeline depend on your purchase platform and the timing of your cancellation request.
Web purchases within the 14-day window
You qualify for a full refund if you cancel within 14 days of your initial Lightricks purchase, provided you have not substantially used the service. Submit your refund request to Lightricks support, citing the Consumer Protection (Fair Trading) Act. Lightricks has no statutory obligation to refund you if this window has closed. Refunds approved by Lightricks process to your original payment method within 14 business days.
Apple app store refunds
Apple offers a 48-hour refund window for most app purchases and subscriptions. To claim, open the App Store, tap your profile icon, select Purchase History, find the Lightricks subscription, and request a refund. Apple reviews your request and notifies you of approval or denial via email. Approved refunds return to your Apple ID account balance or original payment method within 5 to 30 days.
Google play store refunds
Google permits refunds within 48 hours of purchase for most subscriptions. Open Google Play Store, navigate to Payments and subscriptions, select your Lightricks subscription, and request a refund. Google typically processes approved refunds within 48 hours. If Google denies your refund request, you may appeal or escalate to CASE.
What happens after you cancel
Cancellation does not immediately revoke your access to Lightricks features; you retain access until your current billing cycle concludes. Understanding what occurs post-cancellation prevents confusion and ensures you extract maximum value from your final subscription period.
Your access after cancellation
Once you cancel, your premium features and AI tools remain available until your billing cycle ends. You may continue editing and downloading content without restriction. On the expiration date, Lightricks downgrades your account to the free tier, removing access to premium filters and features. All your saved projects and media remain in your account; you can still view them on the free tier, but cannot apply premium edits unless you resubscribe.
Resubscription and account recovery
If you change your mind, you may resubscribe at any time. Lightricks restores your access to premium features immediately upon new payment. Your previous projects and account settings remain intact. Yafee recommends taking note of your Lightricks login credentials to simplify resubscription if needed in the future.
Common cancellation mistakes to avoid
Thousands of users discover after the fact that they cancelled incorrectly or missed a critical deadline. You can prevent these costly errors by understanding where cancellation fails most frequently.
Deleting the app instead of cancelling
This is the most common error. Removing Lightricks from your device does not stop subscription charges. Your subscription continues running in the background, and Lightricks bills your payment method on schedule. You must follow the platform-specific steps outlined above to actually cancel. Deletion and cancellation are entirely separate actions.
Missing the 14-day refund window
For web purchases, your refund right expires 14 days after your initial purchase date. If you request a refund on day 15, Lightricks has no statutory obligation to approve it. Mark your calendar immediately upon purchase to avoid missing this deadline. Yafee advises users to submit refund requests within the first 7 days to allow time for Lightricks to respond and process the refund within the legal window.
Requesting refunds through the wrong channel
If you subscribed through Apple or Google, you cannot request a refund from Lightricks directly. Lightricks has no authority to process Apple or Google refunds. You must request refunds through Apple's App Store or Google Play Store settings. Contacting Lightricks support will only result in a redirect to the correct platform.
Not saving your refund confirmation
If your refund request is approved, save the confirmation email. If the refund does not arrive within the promised timeframe, escalate to CASE with this documentation. CASE may request evidence of your cancellation and refund approval.
Cancellation checklist before you submit
Use this checklist to confirm you are cancelling correctly and protecting your refund claim.
| Action | Status |
|---|---|
| Identify which platform you subscribed through (web, Apple, or Google) | [ ] Done |
| Check the date you purchased your subscription (for 14-day window eligibility) | [ ] Done |
| Confirm you have not substantially used the service (if claiming refund within 14 days) | [ ] Done |
| Follow the exact cancellation steps for your platform (not delete the app) | [ ] Done |
| Screenshot or save the cancellation confirmation page or email | [ ] Done |
| Submit refund request within 14 days if applicable | [ ] Done |
Contact information and escalation
If Lightricks refuses your cancellation or refund request, or if you encounter technical difficulties during cancellation, escalate to the official support channels below.
Lightricks direct contact
For cancellations via the Lightricks website or disputes regarding refund eligibility, contact Lightricks support through their official website help centre. Lightricks maintains correspondence records, so document all support interactions by email when possible. In accordance with the Consumer Protection (Fair Trading) Act, Lightricks must respond to your cancellation and refund requests within a reasonable timeframe, typically 14 days.
Dispute resolution with CASE
If Lightricks refuses your refund claim and you believe you have a valid legal right to that refund, or if Apple or Google deny your refund unjustly, escalate to the Consumers Association of Singapore (CASE). CASE provides free mediation and dispute resolution services for consumer complaints. You must submit your complaint with supporting evidence, including your purchase receipt, cancellation confirmation, and correspondence with Lightricks, Apple, or Google. CASE has successfully resolved thousands of subscription disputes and may compel the company to honour your refund claim.
Lightricks registered address
Lightricks' registered business address is available through their official privacy policy and Terms of Service documents published on their website. Verify the current address directly through Lightricks before sending formal correspondence, as business addresses may change. For Singapore-based inquiries, address any formal legal notice to the address listed in Lightricks' privacy policy or their publicly registered company information.
Summary and next steps
Cancelling your Lightricks subscription requires you to identify your subscription platform and follow the correct procedural steps. You hold statutory rights under Singapore's Consumer Protection (Fair Trading) Act, including a 14-day cooling-off period for web purchases. If you subscribed through Apple or Google, those platforms control refund eligibility and processing. Do not delete the app; this does not cancel your subscription. Yafee has guided thousands of consumers through Lightricks cancellations and understands the confusion surrounding multi-platform subscriptions. The step-by-step procedures above ensure you cancel without financial loss. If you encounter resistance or require escalation, CASE provides dispute resolution services. Act immediately to cancel before your next billing cycle, and preserve all confirmation emails and correspondence for your protection.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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