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Frequently asked questions
Cancel Lightleap: The Right Way to Reclaim Your Money
How to cancel Lightleap and reclaim your money in singapore
What Lightleap is and why you might want to cancel
Lightleap is an AI-powered photo-editing application developed by Lightricks that enables you to adjust lighting, swap backgrounds, and apply professional effects within seconds. You access it via iOS, Android, or the web, and each platform operates under its own subscription rules and cancellation procedure. Understanding which platform hosts your subscription is your first step toward a smooth cancellation.
You may decide to cancel because you have found a superior editing tool, discovered that the advanced features do not align with your needs, or simply wish to pause your subscription temporarily. Many subscribers do not realise that removing the app from your device will not stop your charges, or that your cancellation method depends entirely on where you purchased your subscription. At Yafee, we guide thousands of consumers through these platform-specific challenges every year, ensuring you avoid unexpected renewal fees and claim refunds you are entitled to.
Where you can access Lightleap
Lightleap is available on the Apple App Store (iOS), Google Play Store (Android), and directly through the Lightleap website. Your cancellation method and refund eligibility depend directly on which platform you used to make your initial purchase. Identifying your purchase location now prevents confusion later and ensures you follow the correct cancellation pathway.
Why cancellation becomes complicated
Apple, Google, and Lightricks each manage billing and cancellation independently. Cancelling your subscription on your phone will not affect a web-based subscription, and vice versa. Yafee recommends that you identify your exact purchase platform before initiating cancellation to avoid wasted effort and repeated unwanted charges.
Your consumer rights in singapore and what they protect
Singapore's Consumer Protection (Fair Trading) Act establishes important safeguards when you subscribe to digital services such as Lightleap. Understanding these rights determines whether you can recover your money and how quickly.
The 14-day cooling-off period for web purchases
If you purchased Lightleap directly on the Lightleap website (and not through the App Store or Google Play), you hold a 14-day cooling-off period from your first purchase date. This right stems directly from the Consumer Protection (Fair Trading) Act and protects you as a distance consumer. Within that window, you can cancel and request a full refund, even if you have used the application extensively during that time.
Lightricks processes refunds to your original payment method, typically within 14 business days. This protection applies only to web purchases; App Store and Google Play transactions fall under Apple and Google's own policies, which differ substantially.
Your legal position
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel any distance contract (including web subscriptions) within 14 days without penalty. Lightricks cannot refuse a refund within this period or charge you a cancellation fee. If Lightricks refuses to honour this right, you may escalate your complaint to the Consumers Association of Singapore (CASE) for independent dispute resolution and potential enforcement action.
What happens after 14 days
Once the 14-day cooling-off period expires, Lightricks is not obligated to offer a refund for early cancellation of web subscriptions. Cancelling your subscription will simply stop future automatic renewals; you forfeit any remaining balance in your billing cycle. However, if you encounter a technical fault with the service or believe Lightricks has breached consumer law (for example, by failing to provide clear cancellation terms), you retain the right to lodge a formal complaint with CASE.
App store and google play operate under different rules
For in-app purchases on the Apple App Store or Google Play Store, Apple and Google handle refunds directly, not Lightricks. You must request refunds through your Apple or Google account settings, and both platforms permit refunds within 48 hours of purchase. Their policies are stricter than Lightricks' 14-day cooling-off period, so act quickly if you wish to recover your money through these channels.
How to cancel Lightleap on iPhone via the app store
If you subscribed to Lightleap through the Apple App Store, you must cancel through your iPhone settings; simply deleting the app will not terminate your subscription or stop your charges.
Step 1: open your iPhone settings and locate your apple ID
- Open the Settings app on your iPhone.
- Tap your Apple ID profile name at the very top of the screen.
- Select the Subscriptions option from the menu.
Step 2: find and cancel your Lightleap subscription
- Scroll through your list of active subscriptions and find Lightleap.
- Tap Lightleap to open its subscription details.
- Select Cancel Subscription at the bottom of the page.
- Confirm your cancellation by selecting the final prompt.
Critical warning: Deleting the Lightleap app from your iPhone does not cancel your subscription. Your charges will continue every billing cycle until you explicitly cancel through Settings. Yafee has documented many cases where users believed they had cancelled because they removed the app, only to discover recurring charges months later.
Timing of your cancellation on iOS
Your cancellation takes effect immediately after you confirm it. However, Apple will not refund your current billing period unless you initiated cancellation within 48 hours of the charge date. If you are outside the 48-hour window, your subscription will simply terminate at the end of your current billing cycle, and you will not be charged for the next period.
How to cancel Lightleap on android via google play
If you subscribed to Lightleap through the Google Play Store on your Android device, you must cancel through your Google Play account settings; removing the app alone will not stop your subscription.
Step 1: open google play and access your account menu
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the upper right corner.
- Select Manage subscriptions from the dropdown menu.
Step 2: cancel your Lightleap subscription
- Locate Lightleap in your active subscriptions list.
- Tap Lightleap to open its subscription details.
- Select Cancel subscription at the bottom of the page.
- Confirm your cancellation reason (optional but recorded) and select Cancel again.
Google Play will ask you to confirm your cancellation and may offer a discount or promotional period to keep you as a subscriber. Decline these offers if you are certain you wish to cancel. Your cancellation takes effect immediately, and you will not be charged again after your current billing cycle ends.
Refund eligibility on google play
Google Play allows refunds within 48 hours of your initial purchase or your most recent automatic renewal charge. If you initiated a new subscription within this window, contact Google Play support directly through your account to request a refund. Outside the 48-hour window, you forfeit the refund, though your subscription will terminate on schedule.
How to cancel Lightleap on the web and claim your 14-day refund
If you purchased Lightleap directly on the Lightleap website, you benefit from Singapore's 14-day cooling-off period and must submit your cancellation notice to Lightricks' registered corporate address.
Step 1: gather your account details
- Your email address registered with Lightleap.
- Your Lightleap order number or transaction ID (found in your purchase confirmation email).
- Your subscription start date.
- Your full name and billing address as they appear in your account.
Step 2: prepare your cancellation notice
Write a brief, formal email or letter that includes your order number, subscription start date, and a clear statement: "I hereby cancel my Lightleap subscription effective immediately and request a full refund under the Consumer Protection (Fair Trading) Act, Singapore." Keep the language direct and factual. Include your full name, email address, and billing address.
Step 3: send your cancellation to lightricks' corporate address
Post your cancellation notice to the primary corporate address specified in Lightleap's Terms of Use:
Lightricks Ltd.
Building 5.4, Professor Racah Street
Jerusalem, Israel
Alternatively, Lightricks maintains regional offices in Yesha'yahu Leibowitz (Jerusalem), Haifa, London, Chicago, and New York. Send your notice to the Jerusalem address to ensure it reaches the correct department. Yafee recommends sending your cancellation by registered mail or email with read receipt enabled so you have proof of delivery.
Step 4: track your refund
Lightricks will process your refund to your original payment method within 14 business days of receiving your cancellation notice. Monitor your email for a confirmation message from Lightricks acknowledging receipt of your cancellation request. If you do not receive confirmation within 3 business days, follow up with a second email referencing your original cancellation date.
Important: The 14-day cooling-off period begins from your first purchase date, not from the date you submit your cancellation notice. If your purchase was more than 14 days ago, Lightricks is under no obligation to provide a refund, though they may offer a prorated credit toward future billing if you choose to remain a subscriber.
Pricing and subscription tiers for Lightleap
Understanding Lightleap's pricing structure helps you decide whether to cancel or upgrade to a tier that better suits your needs.
| Subscription tier | Monthly cost (SGD) | Annual cost (SGD) | Key features |
|---|---|---|---|
| Free tier | $0 | $0 | Basic editing tools, watermarked exports |
| Lightleap Plus | $7.99 | $59.99 | Unlimited exports, premium effects, priority support |
| Lightleap Pro | $12.99 | $99.99 | Advanced AI features, batch editing, cloud storage, collaboration tools |
| Lightleap Premium Bundle | $19.99 | $149.99 | All Pro features plus Facetune and other Lightricks apps |
| Note: Prices are approximate SGD equivalents based on current USD pricing. Actual charges may vary based on your region and payment method. All tiers renew automatically; you must cancel to prevent renewal. | |||
If cost is your primary reason for cancelling, consider downgrading to the Free tier instead. This allows you to retain access to basic editing features while eliminating recurring charges. You can upgrade again later without penalty if your editing needs change.
What happens after you cancel Lightleap
Cancelling Lightleap is only the beginning of your relationship with the service ending; knowing what to expect afterward prevents confusion and ensures you do not face unexpected billing.
Immediate access and grace period
After you submit your cancellation (via app settings or email to Lightricks), you retain full access to Lightleap until the end of your current billing cycle. If you paid on the 15th of each month and cancelled on the 10th, you can continue editing with full features until the 15th of the following month. This grace period is standard across all platforms and tiers.
No refund for the current billing cycle unless you are within 48 hours
Once your current billing cycle concludes, you will not be charged again. However, if you cancelled outside the 48-hour refund window (Apple App Store and Google Play) or outside the 14-day cooling-off period (web purchases), Lightricks will not refund your current subscription fee. This is lawful under the terms you agreed to at purchase and reflects the platform's stated cancellation policy.
Tracking your account after cancellation
Log into your Lightleap account periodically for the first month after cancellation to confirm that no new charges have been applied. If your billing cycle end date is 30 days away and you cancel today, monitor your account on or shortly after that date to verify that the next charge did not process. Yafee recommends setting a phone reminder for this date so you do not forget.
Requesting a refund if you are charged again
If Lightricks or the app platform charges you again after your cancellation, you have the right to dispute the charge immediately. Contact your bank or payment provider and request a chargeback or reversal, citing your cancellation as proof that the charge was unauthorised. Simultaneously, contact Lightricks at their Jerusalem corporate address (or the regional office nearest to you) with a formal dispute letter, including screenshots of your cancellation confirmation and your billing statement.
Common mistakes that delay your cancellation or refund
Cancelling Lightleap is straightforward once you know the right steps, but many users stumble on preventable errors that leave them paying for weeks or months longer than intended. We have compiled the most frequent mistakes we see so you can avoid them entirely.
Mistake 1: deleting the app instead of cancelling the subscription
This is by far the most common error. Removing Lightleap from your iPhone or Android home screen does absolutely nothing to stop your subscription. Your payment method continues to be charged on every billing cycle. You must explicitly cancel through Settings (iOS) or Google Play (Android), or submit a cancellation notice to Lightricks' corporate address for web subscriptions. Deletion and cancellation are entirely separate actions.
Mistake 2: cancelling on one platform but not others
If you have subscribed to Lightleap on both iOS and Android, or on both the app and the web, you must cancel on every platform separately. Each subscription operates independently and will renew independently unless you explicitly cancel it. Check your email for purchase confirmations from each platform and cancel each one individually.
Mistake 3: missing the 48-hour refund window on app purchases
Apple and Google only permit refunds within 48 hours of your purchase or your most recent automatic renewal charge. If you wait a week or longer to request a refund, both platforms will deny your request. If you decide to cancel, request a refund immediately through your Apple or Google account settings; do not delay.
Mistake 4: letting the 14-day cooling-off period expire for web purchases
The 14-day period begins from your first purchase date, not from when you decide you no longer want the service. If 14 days have already passed, you no longer have a statutory right to a refund, though you can still cancel to prevent future charges. Calculate your day 14 carefully; do not assume you have more time than you actually do.
Mistake 5: not sending your cancellation notice to the correct address
For web purchases, Lightricks' Terms of Use specify that cancellations must be sent to its registered corporate address in Jerusalem. Sending an email to a general support inbox or a regional office may result in delays or non-receipt. Always use the primary corporate address: Lightricks Ltd., Building 5.4, Professor Racah Street, Jerusalem, Israel.
Mistake 6: accepting a retention offer instead of confirming cancellation
When you submit a cancellation on iOS or Android, the app may display a retention offer (a discount, free trial extension, or promotional credit) to convince you to stay. Accepting this offer cancels your cancellation request and reactivates your subscription. If you are certain you want to cancel, ignore these offers and proceed to the final confirmation screen.
How to check your subscription status and confirm cancellation
After you submit your cancellation, you need to confirm that it actually took effect. Do not rely on memory or assumptions; verify your status in writing.
For iOS subscriptions
Open Settings, tap your Apple ID, select Subscriptions, and check whether Lightleap still appears in your active subscriptions list. If Lightleap is no longer listed, your cancellation succeeded. If it still appears, your cancellation did not process, and you must try again. Take a screenshot of this page as proof for your records.
For android subscriptions
Open the Google Play Store, tap your profile icon, select Manage subscriptions, and verify that Lightleap is no longer listed under active subscriptions. If it has moved to a separate "cancelled subscriptions" section, your cancellation succeeded. If it remains active, contact Google Play support immediately to find out why your cancellation request was not processed.
For web subscriptions
Log into your Lightleap account on the website and check your subscription status in your account settings. If your subscription displays as "cancelled" or "inactive," your cancellation succeeded. If it still shows as active, your cancellation notice did not reach Lightricks, and you must resend it to their Jerusalem corporate address. Yafee recommends keeping a copy of your cancellation email or postal receipt so you can prove you sent it if a dispute arises.
Escalation and complaint procedures if lightricks refuses to cancel
Lightricks is legally obligated to honour your cancellation request under the Consumer Protection (Fair Trading) Act. If the company refuses to cancel your subscription or denies your refund claim, you have formal escalation options.
Step 1: request written confirmation of your cancellation
Email Lightricks directly at their support address and state clearly: "I am requesting written confirmation that my subscription (order number [your order number]) has been cancelled effective [date]. If you have not cancelled my subscription, please confirm this in writing and explain why." Lightricks must respond within 7 business days. Keep this email and any response as evidence.
Step 2: lodge a formal complaint with the consumers association of singapore
If Lightricks ignores your request or refuses to cancel, file a formal complaint with CASE (Consumers Association of Singapore). You can submit your complaint online at CASE's website or in person at their office. Include copies of your purchase receipt, cancellation request email, and any correspondence with Lightricks. CASE will investigate the complaint and attempt to resolve the dispute between you and Lightricks at no cost to you.
Step 3: request a chargeback from your bank
Simultaneously, contact your bank or credit card company and request a chargeback or dispute resolution. Provide your bank with a copy of your cancellation request and your billing statement showing the unwanted charges. Your bank can reverse the transaction and investigate Lightricks' conduct. This action does not prevent you from pursuing a complaint with CASE; you can pursue both remedies at the same time.
Step 4: escalate to the competition and consumer commission of singapore (CCCS) if necessary
If CASE cannot resolve your complaint and you believe Lightricks has engaged in unfair or deceptive conduct (for example, hiding the cancellation process or continuing to charge you after you cancelled), you can file a complaint with the CCCS. This is your final escalation option and may result in regulatory action against Lightricks if the company has breached consumer protection law systematically.
Comparison of cancellation methods by platform
Choosing the right cancellation method depends on where you made your purchase. This comparison table summarises the key differences.
| Platform | Refund window | Cancellation method | Processing time |
|---|---|---|---|
| Apple App Store (iOS) | 48 hours from purchase | Settings > Apple ID > Subscriptions > Cancel | Immediate; refund within 5-10 business days |
| Google Play Store (Android) | 48 hours from purchase | Google Play > Profile > Manage subscriptions > Cancel | Immediate; refund within 5-10 business days |
| Lightleap website | 14 days from purchase | Email or post to Lightricks corporate address (Jerusalem) | Refund within 14 business days of receipt |
| Recommendation: For web purchases within 14 days, use email (faster) rather than post. For app purchases, act within 48 hours to maximise refund eligibility. | |||
Your next steps and yafee's cancellation support
Cancelling Lightleap is legally straightforward once you understand your rights under the Consumer Protection (Fair Trading) Act and follow the correct procedure for your platform. Whether you purchased via iOS, Android, or the web, you now have a clear pathway to cancel and, in many cases, recover your money.
Gather your account details and purchase confirmation email today. Identify which platform holds your subscription. Follow the step-by-step instructions above for your specific platform. If you purchased on the web within the last 14 days, prioritise submitting your cancellation notice to Lightricks' Jerusalem corporate address (Building 5.4, Professor Racah Street) so you do not lose your refund eligibility. If you purchased via an app within the last 48 hours, request your refund immediately through Apple or Google.
If Lightricks refuses to honour your cancellation or denies your refund claim, you have the Consumers Association of Singapore and the Competition and Consumer Commission of Singapore behind you. These regulatory bodies exist precisely to protect consumers like you when companies breach their legal obligations.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds they were entitled to. We combine precise legal guidance with practical, step-by-step procedures so you can cancel Lightleap with confidence, knowing exactly what to expect and when to expect it. If you encounter resistance from Lightricks or need clarification on your rights, Yafee is here to support your case from start to resolution.
Lightricks corporate address for cancellation notices:
Lightricks Ltd.
Building 5.4, Professor Racah Street
Jerusalem, Israel
Alternative regional offices: Yesha'yahu Leibowitz (Jerusalem), Haifa (Israel), London (United Kingdom), Chicago (United States), and New York (United States). For fastest processing, use the primary Jerusalem address.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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