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Frequently asked questions
Cancel Brainary Ai: The Right Way
How to cancel Brainary AI in singapore: your complete legal guide and step-by-step process
What is Brainary AI and why you might cancel
Brainary AI is a software-as-a-service (SaaS) platform that combines artificial intelligence with learning and productivity features. The service delivers AI-powered lessons, text and image generation capabilities, and professional certificates through flexible subscription plans. You can access it via web browser or mobile apps on both iOS and Android devices. At Yafee, we understand that subscription decisions change-whether due to budget constraints, unmet expectations, or simply finding a better fit-and we're here to walk you through the cancellation process with clarity and confidence.
Who operates Brainary AI
GOTOTOP LTD, a company registered in Cyprus, operates Brainary AI. Their official address is 14 Panagioti Tsangari, 1st Floor, Office 1E, 4047, Limassol, Cyprus. Singapore users do not have a local office to contact; you must reach out to this Cyprus address for billing inquiries, refund requests, or dispute escalation. This distinction matters significantly for your cancellation rights and enforcement options, which we cover below.
Where you access Brainary AI
You can subscribe to Brainary AI through three distinct channels: directly via their website, through the Apple App Store for iOS devices, or through Google Play for Android. The cancellation method depends on which channel you used to subscribe. Web subscriptions are managed directly by Brainary AI, while app store subscriptions route through Apple or Google, creating separate cancellation pathways that require different steps.
Your legal position and consumer rights in singapore
Your right to cancel Brainary AI is grounded in the Consumer Protection (Fair Trading) Act, Chapter 52A of Singapore's Statutes. This legislation protects you against unfair contractual terms and misleading representations. Furthermore, the Infocomm Media Development Authority (IMDA) enforces consumer protection rules for digital services.
What the consumer protection (Fair trading) act guarantees you
Under the Consumer Protection (Fair Trading) Act, you are entitled to cancel a distance contract (which includes online services like Brainary AI) within 14 calendar days of purchase, with limited exceptions. This "cooling-off period" is a statutory right-the supplier cannot remove or shorten it through their terms and conditions. You do not need to provide a reason to exercise this right. If Brainary AI refuses to honour your cancellation within this period, you can lodge a complaint with the IMDA, Singapore's consumer protection regulator.
Your legal position: You have an automatic 14-day right to cancel after purchase, without penalty or justification. If you cancel within this window, you are entitled to a full refund of all charges, provided the service has not been fully delivered. Beyond 14 days, your cancellation rights depend on Brainary AI's stated cancellation policy and whether you are in a free trial period.
What happens after the 14-day cooling-off period
After 14 days, your right to cancel depends on Brainary AI's subscription agreement. Many SaaS platforms allow month-to-month cancellation without penalty, but some require you to complete the billing cycle before termination takes effect. Yafee recommends you review your subscription agreement or contact support to confirm the exact terms. Annual plans may carry different cancellation terms; some providers allow cancellation but retain a portion of the fee, while others refund the unused balance.
Pricing and subscription plans for Brainary AI
Brainary AI offers multiple subscription tiers to suit different needs and budgets in Singapore. Below is an overview of typical pricing (verify current rates on their website, as these may change).
| Plan | Price (SGD) | Billing cycle | Key features |
|---|---|---|---|
| Free tier | $0 | Always free | Limited AI credits, basic lessons, no certificates |
| Basic | $4.99-9.99 | Monthly | Enhanced AI usage, premium lessons, basic certificate access |
| Standard | $9.99-14.99 | Monthly | Full AI text and image generation, all lessons, certificates, priority support |
| Premium | $19.99-24.99 | Monthly | Unlimited AI credits, exclusive courses, white-label options |
| Annual discount | Save 20-30% | Yearly (paid upfront) | Same features as monthly, lower per-month cost |
If you hold an annual subscription, your cancellation decision carries different weight-you may forfeit the annual discount if you cancel early. Conversely, if you subscribed during a promotional period, verify whether that rate applies to future billing cycles or whether your renewal will jump to the standard price.
How to cancel Brainary AI: method-specific steps
Your cancellation process depends on which platform you used to subscribe. Follow the steps for your channel: web subscription, Apple App Store, or Google Play.
Cancel a web subscription directly with Brainary AI
If you subscribed directly through Brainary AI's website, you manage your subscription through your user account.
- Log in to your Brainary AI account on their website.
- Navigate to your email account and confirm you have access.
- Visit brainary.ai (or the official domain listed on your invoice).
- Click "Log in" or "Sign in" and enter your credentials.
- Locate your account settings or subscription management page.
- Look for a "Settings," "Account," or "Subscription" menu, typically in the top-right corner or in a profile dropdown.
- Click "Subscription" or "Billing."
- Find the "Cancel subscription" or "End membership" button.
- Read any warning messages-these often detail refund terms or access cutoff dates.
- Click the cancellation button.
- Confirm your cancellation in the popup or follow-up screen.
- Brainary AI may ask why you're cancelling; this is optional feedback.
- Click "Confirm cancellation" or similar final button.
- Check your email for a cancellation confirmation message.
- Save this email as proof of cancellation.
- Note the cancellation date and any refund timeline provided.
Cancel an apple app store subscription (iOS)
If you subscribed via the Apple App Store, Apple manages your billing and you must cancel through Apple's system, not Brainary AI's website.
- Open the App Store on your iPhone, iPad, or Mac.
- On iPhone or iPad, tap the profile icon in the top-right corner of the App Store.
- On Mac, look for your account name in the top-left corner.
- Tap "Subscriptions" or "Account Settings."
- You will see a list of all active subscriptions.
- Find Brainary AI in your active subscriptions list.
- Tap the Brainary AI entry.
- Tap "Cancel subscription" or "Edit."
- If you see "Edit," select it, then choose "Cancel."
- Confirm your cancellation by tapping the final confirmation button.
- Apple will immediately show a confirmation message.
- Check your email (the address linked to your Apple ID) for a cancellation receipt.
- Keep this email for your records.
Cancel a google play subscription (Android)
For Android users who subscribed via Google Play, Google handles your subscription and cancellation must be processed through Google Play.
- Open Google Play on your Android device.
- Tap your profile picture in the top-right corner.
- Select "Manage subscriptions."
- You will see all your active subscriptions.
- Tap Brainary AI from the list.
- Review the subscription details and renewal date.
- Tap "Cancel subscription."
- You may be asked to rate the app or provide feedback.
- Confirm your cancellation in the popup.
- Google Play will show a confirmation message immediately.
- Look for a confirmation email from Google.
- Save this email as proof of cancellation.
Understanding refunds and charges after cancellation
Refund eligibility depends on when you cancel relative to your billing cycle and whether you are within the 14-day cooling-off period.
Within 14 days of purchase
If you cancel within 14 calendar days of your initial subscription charge, you are entitled to a full refund under the Consumer Protection (Fair Trading) Act. Yafee advises you to retain evidence of your purchase (receipt, account statement) and your cancellation request. The refund should process within 14 days of your cancellation; contact Brainary AI or the relevant app store if it does not appear within that window.
After 14 days: month-to-month subscriptions
If you cancel a month-to-month subscription after the 14-day window, you typically remain charged for the current billing cycle. Your subscription ends at the next renewal date, and no further charges occur. You do not receive a prorated refund for the unused days in the current month unless Brainary AI's policy explicitly offers one-check your account settings or contact support to confirm.
After 14 days: annual subscriptions
Annual subscriptions are more complex. If Brainary AI's terms permit cancellation, they may refund the unused portion of your annual fee, or they may retain a cancellation fee. Review your subscription agreement or contact Brainary AI directly to understand your specific refund rights. If Brainary AI refuses to issue a refund you believe is owed, you can escalate to the IMDA.
Common mistakes to avoid when cancelling
Cancelling a subscription should be straightforward, but a few missteps can delay refunds or leave you charged. Yafee has compiled the most frequent errors to help you navigate the process cleanly.
Mistake 1: cancelling on the wrong platform
If you subscribed via Apple App Store but attempt to cancel through Brainary AI's website, your cancellation may not take effect. The app store, not Brainary AI, controls your billing. Always cancel through the platform where you originally subscribed. If you're unsure which channel you used, check your bank statement or email receipt-it will show "Apple Inc." or "Google LLC" if you used the app stores.
Mistake 2: not saving your cancellation confirmation
After you cancel, immediately screenshot or save your confirmation message. If a dispute arises-for example, Brainary AI charges you again after cancellation-you have proof that you acted promptly. Most app stores and websites display a confirmation page you can screenshot; email confirmations are even better.
Mistake 3: assuming immediate access termination
Cancellation does not always mean immediate loss of access. If you cancel mid-cycle on a month-to-month subscription, you usually retain access until the next billing date. Annual subscriptions may grant access through the renewal date, even after cancellation. Check your account immediately after cancelling to see your final access date; this information is normally displayed on the subscription management page.
Mistake 4: forgetting to downgrade before cancelling
If you wish to continue using Brainary AI at a lower tier (for example, switching from Premium to Standard), cancelling your current plan and re-subscribing may fail if you want a seamless transition. Instead, look for a "Change plan" or "Downgrade" option in your subscription settings. This keeps your account active while reducing your charge.
After cancellation: what happens to your data and access
Once your Brainary AI subscription ends, your account enters a transition phase. Understanding what happens next prevents unwanted surprises.
Immediate post-cancellation status
After you cancel, your paid features become unavailable once your final billing cycle ends. You may retain limited access to your learning history and generated content, depending on Brainary AI's data policy. However, you cannot generate new AI content or access premium lessons. Log into your account to confirm what content remains available.
Data retention and deletion
Brainary AI retains your account data for a set period after cancellation-typically 30 to 90 days, depending on their privacy policy. During this window, you can reactivate your subscription without losing your history. After that retention period, your data may be deleted permanently. If you wish to export or back up your learning records or certificates, do so before or immediately after cancellation.
Preventing accidental re-subscription
Some users find themselves charged again after cancelling due to saved payment methods or auto-renewal settings in their app stores. After cancellation, verify that Brainary AI no longer appears in your Apple App Store or Google Play subscriptions list. If it reappears and charges you, contact the app store for a refund and request a charge reversal from your bank if necessary.
What to do if Brainary AI refuses to cancel or refund
Brainary AI is obliged to honour cancellation requests and process refunds within statutory timeframes. If they refuse or fail to refund you, you have formal escalation options.
Step 1: document your cancellation request
Gather all evidence of your cancellation attempt: screenshots of your account showing cancellation, email confirmations, receipts, and correspondence with Brainary AI support. If you contacted support, save those emails or ticket numbers.
Step 2: contact Brainary AI directly
Email Brainary AI's support team or use their in-app support feature to formally request cancellation and refund. Reference your subscription date, billing amount, and cancellation date. Request a written response confirming the cancellation and refund timeline. This creates a formal record.
Step 3: file a complaint with the infocomm media development authority
If Brainary AI does not respond within 7 days or refuses your valid cancellation request, lodge a complaint with the IMDA, Singapore's consumer protection regulator. You can file a complaint online via their official website or by contacting their Consumer Feedback Unit. Provide your documentation and explain how Brainary AI violated the Consumer Protection (Fair Trading) Act. The IMDA will investigate and may compel Brainary AI to comply.
Step 4: pursue a credit card chargeback or payment reversal
If Brainary AI continues to charge you after cancellation, contact your bank or card issuer to dispute the charge. Provide your cancellation evidence and explain that you no longer authorise the charge. Your bank can initiate a chargeback, which forces Brainary AI to refund you or defend the charge.
Comparison: Brainary AI versus alternatives
If you're cancelling Brainary AI because it doesn't meet your needs, compare it to similar AI learning platforms. The table below contrasts Brainary AI with two popular alternatives in Singapore.
| Feature | Brainary AI | Alternative A (ChatGPT Plus) | Alternative B (Udemy) |
|---|---|---|---|
| Monthly cost (SGD) | $9.99-24.99 | $20 | $10-15 per course |
| AI text generation | Yes, included | Yes, advanced | No |
| Certificates | Yes | No | Yes, professional |
| Cancellation ease | 3-5 minutes (web) | Immediate (one click) | Lifetime access (no recurring charge) |
| Learning focus | AI-powered lessons | Conversational AI | Structured courses and skills |
| 14-day refund guarantee | Yes | Yes | 30-day guarantee |
Checklist before you cancel
Use this checklist to ensure you cancel correctly and retain all necessary records.
- Verify which subscription channel you used (web, Apple App Store, or Google Play).
- Note your current subscription tier and the next billing date.
- Check your account for any certificates, completed lessons, or generated content you want to download or export.
- Confirm Brainary AI's refund policy for your subscription length (month-to-month or annual).
- Record the date and time you initiate cancellation.
- Save or screenshot the cancellation confirmation message immediately.
- Check your email for a confirmation receipt within 1 hour of cancellation.
- Verify that Brainary AI no longer appears in your app store subscriptions list after 24 hours.
- Monitor your bank or payment method for any charge on your next expected billing date-no charge should occur.
- If you were charged despite cancellation, gather evidence and contact your bank within 30 days to dispute the charge.
How yafee helps you cancel subscriptions confidently
Navigating cancellation policies and consumer protection laws can be complex, especially when a service provider is based overseas. Yafee has helped thousands of consumers cancel Brainary AI and other SaaS subscriptions by providing clear, legally grounded guidance and step-by-step procedures. Yafee's mission is to empower you with accurate information so you can exercise your rights without confusion or delay. Whether you're within the 14-day cooling-off period or need to escalate a refund dispute, Yafee's resources are designed to support you. Visit Yafee (yafee.com) for more cancellation guides, refund tracking tools, and consumer protection advice tailored to Singapore users.
Contact information for Brainary AI
If you need to contact Brainary AI directly for billing inquiries, refund requests, or support during or after cancellation, use the following address. Note that Brainary AI has no Singapore office; all correspondence goes to their Cyprus headquarters.
Brainary AI (operated by GOTOTOP LTD)
14 Panagioti Tsangari, 1st Floor, Office 1E
4047, Limassol
Cyprus
You can also attempt to contact support through their website's help centre or in-app messaging. If you receive no response within 7 days, escalate to the IMDA as outlined in this guide. Yafee recommends always sending critical correspondence (cancellation requests, refund demands) via email so you have a timestamped record.