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Frequently asked questions
Cancel Justdone.Ai: The Right Way
How to cancel Justdone.Ai in singapore and reclaim your subscription rights
Understanding Justdone.Ai and your cancellation rights
Justdone.Ai is a subscription-based artificial intelligence writing platform that delivers content generation, plagiarism detection, and workflow automation for content creators, freelancers, and businesses across Singapore. Your right to cancel this service is protected under Singapore's Consumer Protection (Fair Trading) Act, regardless of whether you subscribed via the web, Apple App Store, or Google Play.
At Yafee, we guide consumers through subscription cancellations with precision and clarity. This guide explains your legal position, the exact steps you must take to cancel Justdone.Ai, and how to recover funds if the service has charged you unexpectedly or failed to honour your cancellation request.
Why you might need to cancel Justdone.Ai
You may decide to cancel because the AI writing tools no longer serve your workflow, you prefer a competing platform, you encountered unexpected charges, or you simply wish to pause your subscription temporarily. Whatever your reason, understanding the cancellation procedure protects you from continued billing and gives you the strongest position if a dispute arises.
How your subscription method affects cancellation
The platform through which you subscribed-web portal, Apple App Store, or Google Play-determines your cancellation route. Web subscribers cancel directly with Justdone.Ai; App Store and Google Play subscribers must cancel through their respective app store accounts. Yafee recommends identifying your subscription method before you begin, as this single detail determines whether your cancellation succeeds on the first attempt or requires escalation.
Justdone.Ai pricing and plan structure in singapore
Justdone.Ai charges in United States dollars, and your Singapore dollar equivalent depends on real-time exchange rates. The table below reflects approximate SGD conversions at a rate of 1 USD to 1.35 SGD, though your card issuer may apply a different rate on the transaction date.
| Plan name | Approximate SGD price | Billing frequency | Included features |
|---|---|---|---|
| Unlimited monthly | S$27.00 per month | Month-to-month | 35+ AI writing tools, unlimited monthly usage, cancel anytime |
| Unlimited annual | S$33.75 per month (billed annually) | Once per year | 35+ AI writing tools, unlimited annual usage, lower per-month cost |
| 7-day trial | S$2.70 one-time | 7 days, then auto-renewal | Full platform access, auto-converts to paid plan unless cancelled |
Exchange rate and payment processing notes
Exchange rates fluctuate daily, so the SGD amount you are charged may differ slightly from the table above. If you subscribed through Apple App Store or Google Play, your card issuer applies their own foreign exchange margin at the moment of transaction. Always verify the current USD price on the official Justdone.Ai website before you commit to a new subscription or renew an existing one. Yafee recommends taking a screenshot of the price displayed at checkout; this becomes proof if you later dispute an unexpected charge.
Your consumer protection rights in singapore
The Consumer Protection (Fair Trading) Act is the primary legislation that protects you when you cancel digital subscriptions in Singapore. Understanding your legal position before you act ensures you know exactly what remedies are available if Justdone.Ai resists your cancellation or continues to charge you.
What the consumer protection (Fair trading) act guarantees
Singapore law does not provide a statutory 14-day cooling-off period for digital services as it does for physical goods. However, Justdone.Ai must still comply with fair trading obligations: they must disclose renewal terms clearly at the point of sale, must obtain your explicit consent before charging you, and must not engage in misleading advertising about cancellation difficulty or refund eligibility.
If Justdone.Ai concealed renewal terms, failed to obtain clear consent before charging, or made misleading claims about the service, you have grounds to dispute the charge and demand a refund. Your legal position is strongest when you retain documentary evidence: screenshots of sign-up pages, email confirmations from Justdone.Ai, your cancellation request, and bank statements showing the charges.
Your legal position: what this means in practice
You have the right to cancel your subscription at any time. Justdone.Ai must honour your cancellation immediately and cease all charges from the next billing cycle. If they refuse to cancel or continue charging after you have requested cancellation, you may dispute the charge with your bank or credit card provider. You may also lodge a complaint with the Consumers Association of Singapore (CASE) if Justdone.Ai fails to respond to your dispute within a reasonable timeframe (typically 14 to 30 days). Yafee has helped thousands of consumers recover funds through these escalation routes when companies refused to honour cancellations.
How to cancel Justdone.Ai: step-by-step procedures
Your cancellation method depends on where you originally subscribed. Follow the procedure that matches your subscription platform to ensure your cancellation is processed correctly.
Cancel if you subscribed via the Justdone.Ai website
- Log in to your Justdone.Ai account on the main website.
- Visit the official Justdone.Ai portal and enter your email address and password.
- If you have forgotten your password, click the "Forgot password" link and follow the reset email sent to your inbox.
- Navigate to your account settings or subscription management page.
- Look for a "Settings", "Account", or "Billing" link, typically located in the top-right corner of your dashboard or in the main menu.
- Some platforms label this section "Subscription Management" or "Plans".
- Locate the active subscription and select the cancellation option.
- You should see your current plan listed with its renewal date and next billing amount.
- Look for a "Cancel subscription", "Downgrade", or "Pause" button next to your plan.
- Click this button immediately.
- Confirm your cancellation and review the terms one final time.
- Justdone.Ai will display a confirmation screen outlining your final billing date and when your access ends.
- Read this carefully to ensure your cancellation is effective immediately or at the end of your current billing cycle, depending on the plan terms.
- Click "Confirm" or "Yes, cancel my subscription" to finalize.
- Save your cancellation confirmation email.
- Justdone.Ai will send you a confirmation email within minutes. This email is your proof of cancellation and your legal protection against future charges.
- Forward this email to your personal records or print it as a PDF.
- Verify that your subscription no longer appears in your account.
- Log back into your Justdone.Ai account after 24 hours and confirm that your subscription is marked as "cancelled" or is no longer displayed in your active plans.
Cancel if you subscribed via apple app store
- Open the Apple App Store on your iPhone, iPad, or Mac.
- Click your profile icon in the top-right corner of the App Store window.
- Select "Subscriptions" from the menu that appears.
- Locate Justdone.Ai in your active subscriptions list.
- You will see all active subscriptions listed here, each with its renewal date and next billing amount.
- Tap or click on Justdone.Ai to open its subscription detail page.
- Select the cancel or modify option.
- Look for a button labeled "Manage", "Cancel Subscription", or "Edit Subscription".
- Tap or click this button to proceed.
- Confirm your cancellation.
- Apple will display a confirmation screen asking you to confirm cancellation.
- Select "Confirm" or "Yes, cancel" to complete the process.
- Your subscription will end at the conclusion of your current billing period; Apple does not pro-rate refunds for mid-cycle cancellations.
- Receive and save your cancellation confirmation.
- Apple sends a confirmation email to your associated Apple ID email address within minutes.
- Save this email as proof that you cancelled through the App Store.
- Verify cancellation in your subscriptions list.
- Return to the Subscriptions menu in the App Store after 24 hours and confirm that Justdone.Ai no longer appears in your active subscriptions or is marked as cancelled.
Cancel if you subscribed via google play
- Open the Google Play Store app or visit play.google.com on your computer.
- On a mobile device, tap your profile icon in the top-right corner.
- On a computer, click your profile icon and select "Manage your Google Account".
- Navigate to the Subscriptions section.
- On a mobile device, select "Manage subscriptions" from the menu.
- On a computer, click the "Payments and subscriptions" tab, then "Manage subscriptions".
- Find Justdone.Ai in your list of active subscriptions.
- The list displays each active subscription with its next billing date and amount.
- Tap or click on Justdone.Ai to open its subscription details.
- Select the cancel option.
- Look for a "Cancel subscription" button on the subscription detail page.
- Tap or click it to initiate the cancellation process.
- Confirm your cancellation and review the final terms.
- Google Play will display a summary of your cancellation, including the date your access ends.
- Confirm the cancellation by clicking "Cancel subscription" or "Yes, cancel" on the final confirmation screen.
- Verify cancellation via your subscription list.
- Google Play sends a confirmation email to your associated Google account email address.
- Save this email as proof of cancellation.
- After 24 hours, return to your Subscriptions list and confirm that Justdone.Ai is no longer listed as active.
Refunds and pro-rata billing after cancellation
Refund eligibility depends on your subscription plan and when you cancel. Understanding these terms prevents you from incurring unexpected charges after you believe you have cancelled.
When Justdone.Ai will and will not refund
Justdone.Ai does not issue refunds for unused time if you cancel mid-cycle on a monthly subscription. Your cancellation typically takes effect at the end of your current billing period, and you retain full access until that date. If you subscribed to the annual plan and cancel early, Justdone.Ai may apply the same policy: no pro-rata refund, and your access ends on the anniversary date of your subscription.
However, if you can demonstrate that Justdone.Ai charged you without consent, concealed renewal terms, or continued billing after you requested cancellation, you have grounds to demand a refund under the Consumer Protection (Fair Trading) Act. Yafee recommends attempting an in-app refund request first, then escalating to your bank or CASE if Justdone.Ai refuses.
How to request a refund if you believe you were wrongly charged
- Contact Justdone.Ai directly via their listed contact email or support portal.
- Explain clearly that you believe the charge was unauthorized or that you cancelled but were still charged.
- Include your account email, the transaction date, and the amount charged.
- Request a refund in writing (email) so you have a record of your request.
- Wait for a response within 14 days.
- Most legitimate companies respond within this timeframe.
- If Justdone.Ai does not respond or refuses your refund request, proceed to step 3.
- Dispute the charge with your bank or credit card provider.
- Contact your bank's dispute or chargeback department and explain that you cancelled but were charged or that the charge was unauthorized.
- Provide copies of your cancellation request, confirmation email, and bank statement showing the charge.
- Your bank will investigate and may reverse the charge within 30 to 90 days.
- File a complaint with the Consumers Association of Singapore if the bank dispute fails.
- Visit www.case.org.sg or call CASE's hotline.
- Submit a detailed complaint with all supporting documentation: emails, screenshots, transaction records, and your cancellation proof.
- CASE will attempt to mediate between you and Justdone.Ai and can escalate the matter if necessary.
Common mistakes to avoid when you cancel
You are in control of your cancellation outcome. Most cancellation disputes arise not because the law is unclear, but because consumers overlook a single critical step. Understanding these pitfalls means you will sidestep them and cancel without complications.
Mistake one: cancelling on the wrong platform
If you subscribed via Apple App Store but attempt to cancel via the Justdone.Ai website, your cancellation will fail because your subscription is managed by Apple, not by Justdone.Ai directly. You must cancel through the same platform where you subscribed. Before you act, open the email confirmation of your original purchase and verify which platform issued that receipt: Justdone.Ai, Apple, or Google. This single check prevents wasted time and frustration.
Mistake two: assuming access ends immediately
Most subscriptions remain active until the end of the current billing cycle even after you cancel. If you cancel on the 15th of the month and your billing date is the 30th, you retain full access until the 30th. Do not assume your cancellation has failed if you still see an active subscription or your account remains accessible. Your cancellation is working correctly; you are simply using your paid access until its natural expiration date.
Mistake three: failing to save your cancellation confirmation
Your cancellation confirmation email is your legal proof that you requested cancellation. If Justdone.Ai claims they never received your cancellation request, or if you are charged again after you cancel, this email protects you. Forward your confirmation email to a personal account or save it as a PDF document immediately after cancellation. Yafee emphasizes that this single document is your strongest defense in any future dispute.
Mistake four: ignoring a charge after you cancel
If you receive a charge from Justdone.Ai after your cancellation date has passed, do not ignore it. Contact your bank immediately and inform them that you cancelled and should not have been charged. Your bank can reverse the charge more quickly if you report it within 30 days of the transaction. Delaying your report weakens your position and may exceed your bank's dispute deadline.
What happens after you cancel Justdone.Ai
Your cancellation has been submitted and confirmed. Understand what occurs in the days and weeks that follow to ensure a clean break and to spot any unexpected charges that indicate a billing error.
Your account and access timeline
On your cancellation date, your account enters a grace period. You retain full access to all Justdone.Ai features until your current billing cycle ends. After that date, your login will fail or you will see a message indicating your subscription has expired. You may reactivate at any time by purchasing a new subscription, but you are not obligated to do so. Your data-saved documents, templates, and account history-remains stored in your account for a defined period (typically 30 to 90 days), though Justdone.Ai may delete it afterward. If you need to preserve your work, download or export all documents before your final access date.
Monitoring for unauthorized charges
Check your bank or credit card statement weekly for 60 days after your cancellation date. Verify that no new charges from Justdone.Ai appear. If a charge does appear, note the date, amount, and transaction reference immediately. Contact your bank without delay; the sooner you report an unauthorized charge, the faster your bank can investigate and reverse it. If this is your second unauthorized charge after cancellation, also file a complaint with CASE and consider blocking future transactions from Justdone.Ai.
Critical contact information for escalation
If Justdone.Ai refuses to honour your cancellation, continues charging you after you cancel, or fails to respond to your support requests within 14 days, use these contact routes to enforce your rights.
Contact Justdone.Ai directly
The company address listed on the Justdone.Ai website is associated with GM Appdev Limited, the corporate entity that operates the platform. Direct your cancellation dispute or refund request to this address:
GM Appdev Limited
(As listed in the Justdone.Ai subscription and contact sections)
Send your dispute email to the support address displayed on their website, including your full name, account email, transaction date, and a clear statement of your request. Retain the delivery confirmation or read receipt as proof that you sent the message. If you do not receive a substantive response within 14 days, proceed to escalation.
Escalate to the consumers association of singapore
If Justdone.Ai does not resolve your dispute within 14 days, file a formal complaint with CASE:
Consumers Association of Singapore
101 Cecil Street, #01-01
Singapore 069534
Phone: 6100 0315
Website: www.case.org.sg
CASE accepts complaints about unfair trading practices, billing disputes, and refusal to honour cancellations. Submit your complaint online or by post, including copies of all relevant emails, screenshots, transaction records, and your cancellation confirmation. CASE will investigate and attempt to mediate between you and Justdone.Ai. If mediation fails, CASE can escalate the matter further or refer you to legal remedies.
Dispute the charge with your bank
Your bank or credit card provider is your immediate avenue for recovering funds if Justdone.Ai refuses to refund unauthorized or disputed charges. Contact your bank's dispute department and provide all supporting documentation. Most banks complete their investigation within 30 to 90 days and will reverse the charge if they determine it was unauthorized or that you cancelled in time.
How yafee supports your cancellation
Yafee is dedicated to helping consumers navigate subscription cancellations and enforcement of consumer rights. Our platform provides step-by-step guidance, templates for dispute letters, and escalation tracking to ensure you successfully cancel services and recover funds when companies fail to honour your requests. Yafee has helped thousands of consumers cancel subscriptions and resolve billing disputes in Singapore, and we are ready to support your cancellation journey with Justdone.Ai.
Whether you are cancelling to switch to a competing service, reduce costs, or resolve a billing dispute, Yafee ensures you understand your rights under the Consumer Protection (Fair Trading) Act and follow the precise procedural steps that deliver results. Visit Yafee today to access cancellation guides for hundreds of SaaS platforms, refund request templates, and expert consumer protection advice tailored to Singapore law.
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