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Frequently asked questions
Cancel Justdone: The Right Way to Exit
How to cancel Justdone: your complete guide for singapore users
What is Justdone and why cancellation matters
Justdone is a subscription-based AI writing platform designed to help you summarise text, paraphrase documents, generate citations and automate routine writing tasks. Many Singapore users adopt Justdone for academic work, professional drafting or content creation, but your circumstances may shift-your budget tightens, your workflow changes, or the tool no longer serves your needs.
You are not locked into your subscription. This guide from Yafee walks you through every cancellation method, what happens to your access after you cancel, refund prospects and your consumer rights under Singapore law. By the end of this article, you will know exactly how to cancel without triggering unwanted charges or losing data you need.
When you should consider cancelling
You should consider cancelling Justdone if you are not using the AI tools regularly, if a free alternative meets your needs better or if the monthly cost no longer fits your budget. The critical factor is acting before your renewal date-most subscriptions auto-renew unless you cancel within a specific window, often 24 hours before the next billing cycle.
The financial impact of remaining subscribed
Justdone charges between S$27 and S$40.50 per month depending on your plan, or S$405 annually if you opt for the yearly tier. If you sign up for the 7-day trial at S$2.70 and forget to cancel, you will be charged approximately S$54 for the first full month. That forgotten trial can cost you significantly-which is why Yafee emphasises acting immediately once you decide to leave.
Understanding justdone's pricing structure
Your subscription tier determines what you pay and what features you retain or lose after cancellation.
| Plan name | Price (SGD) | Billing cycle | Key features |
|---|---|---|---|
| 7-day trial | S$2.70 | 7 days, then auto-renew monthly | Full access to 35+ AI tools; auto-renews at S$54/month unless cancelled |
| Unlimited monthly (promotional) | S$27.00 | Monthly | All AI writing tools; discounted promotional rate |
| Standard monthly | S$40.50 | Monthly | Full access to all features; standard pricing |
| Annual plan | S$405.00 | Annual (one payment) | All features; approximately 17 percent savings versus monthly |
Justdone displays prices in USD on its website; your bank converts to SGD at the time of payment, so actual SGD amounts may fluctuate slightly depending on exchange rates. Always check your latest invoice for the exact amount charged to your account.
Why the trial period requires immediate attention
The 7-day trial at S$2.70 is designed to convert into a full subscription. If you do not cancel within the trial period, Justdone will charge you approximately S$54 in your second month. Many users forget this deadline or assume they can cancel anytime-they cannot. Yafee recommends setting a phone reminder for day 5 of your trial if you are testing the service.
Your legal position under singapore consumer law
Under the Consumer Protection (Fair Trading) Act (CPFTA), you have explicit rights when cancelling a subscription service.
Your statutory cancellation rights
The CPFTA grants you the right to cancel a subscription within 14 days of entering the contract, provided Justdone has not yet supplied the service in full. For digital services like Justdone, once you have accessed the AI tools during your trial or paid subscription, your cancellation window narrows. However, you retain the right to cancel at any time-Justdone cannot enforce automatic renewal without your explicit prior consent.
In practice, this means you must cancel proactively before your renewal date. If Justdone charges you after your cancellation request, you can dispute the charge with your bank or credit card issuer under the Consumer Protection Act, or escalate to the Consumers Association of Singapore (CASE) if Justdone refuses to refund you.
What "cancellation" means legally
Cancellation terminates your subscription agreement with immediate or end-of-billing-cycle effect, depending on Justdone's terms. You cease paying, and your access to paid features ends. Any data you have created within Justdone (such as draft documents or saved writing projects) may be retained by Justdone for a limited period or deleted immediately-this depends on their data retention policy, which you should review in their privacy notice.
How to cancel Justdone via the website
Cancelling through the Justdone website is the fastest and most direct method, and it produces an immediate cancellation confirmation that you can retain as proof.
Step 1: log into your Justdone account
Open your web browser and navigate to justdone.com. Enter your email address and password to log in. If you have forgotten your password, click "Forgot password?" and reset it before proceeding. Ensure you are using the email address associated with your subscription.
Step 2: navigate to your account settings
Once logged in, locate your account menu, typically represented by a gear icon or your name in the top-right corner of the screen. Click on this icon to open your account settings. If the menu is not immediately visible, look for a hamburger menu (three horizontal lines) on mobile devices or tablets.
Step 3: find your subscription or billing section
Within your account settings, search for "Subscriptions," "Billing," "Plans" or "Account." The exact menu name varies by platform update, but the option will contain information about your current plan, renewal date and payment method. Click on this section to proceed.
Step 4: select "Cancel subscription"
Once in your subscription area, you will see your current plan and renewal date. Look for a "Cancel subscription," "Downgrade plan" or "End membership" button. Click this button to initiate cancellation. Justdone may ask you to confirm your reason for cancelling-this is optional, but providing feedback helps the company improve.
Step 5: confirm cancellation and save your confirmation
Justdone will ask you to confirm your cancellation one final time. Read any terms or notices presented, then click "Confirm cancellation" or "Yes, cancel my subscription." You will receive an on-screen confirmation message and typically an email confirmation to your registered email address within minutes. Save this email and the confirmation number for your records-you will need it if a dispute arises later.
Step 6: verify cancellation in your account
Log back into your Justdone account within 24 hours and check your subscription status. It should now display "Cancelled" or "No active subscription" with a note indicating your access will end on a specific date (usually the end of your current billing cycle). If the status still shows "Active," contact Justdone support immediately-this indicates your cancellation did not process.
How to cancel Justdone by email or support ticket
If you are unable to cancel via the website or your cancellation does not process, you may submit a cancellation request by email.
Step 1: compose your cancellation email
Write a clear, brief email with the subject line "Subscription Cancellation Request." Include your full name, email address associated with the account and subscription plan name. State clearly that you wish to cancel your Justdone subscription, and request written confirmation of the cancellation. Yafee advises including your preferred cancellation date-either immediately or at the end of your current billing cycle.
Step 2: send to the correct address
The official company entity listed in Justdone's Subscription Terms is GM Appdev Limited, registered in Cyprus. However, for customer support inquiries, you should contact Justdone's support team via their official website contact form or support email (typically [email protected]). Do not send cancellation requests to unverified email addresses.
Step 3: retain all correspondence
Save your sent email and any reply from Justdone as evidence. If Justdone charges you again after your cancellation email, you will have a dated record of your cancellation request. This is critical for disputing charges with your bank or escalating to consumer authorities.
What happens after you cancel
Cancellation does not happen instantly-understand what you lose and retain during the wind-down period.
Your access during the final billing cycle
In most cases, your subscription remains active until the end of your current billing cycle. If you cancel on the 15th of a month and your renewal date is the 30th, you retain full access to all Justdone features until the 30th. This gives you time to download or export any work you need. After the 30th, your account will be demoted to a free tier (if available) or locked entirely, depending on Justdone's policy.
Your data and saved work
Justdone typically retains data for a limited period after cancellation (often 30 to 90 days) before permanent deletion. Before your cancellation takes effect, log in and download or export any documents, citations or projects you created. Use your browser's print-to-PDF function or take screenshots if no export option is available. Do not rely on Justdone retaining this data indefinitely.
Refund eligibility
Refunds are not automatic. You are entitled to a refund only if you cancel within 14 days of purchase (under the CPFTA) and have not materially used the service. If you are outside this window or have actively used Justdone's AI tools, refund policies become stricter. Contact Yafee's consumer guidance or the Consumers Association of Singapore (CASE) if Justdone refuses a refund you believe you are legally entitled to receive.
Refund prospects and dispute procedures
Securing a refund after cancellation requires understanding Justdone's policy and your legal entitlements.
When you qualify for a refund
Under the CPFTA, you have the right to cancel and receive a refund within 14 days if Justdone has not yet substantially supplied the service. For a trial subscription, if you cancel before the trial period ends, you may be entitled to a refund of the trial charge (S$2.70). For monthly subscriptions, refunds depend on how much of the current billing cycle remains. If you cancel on day 1 of a 30-day cycle, you have a stronger case for a refund than if you cancel on day 28.
When refunds are unlikely
Justdone is unlikely to refund you if you have actively used the platform's AI writing tools, accessed all 35+ features, or allowed the subscription to remain active for more than 14 days. Once you have accessed digital content, the right to a refund under the CPFTA is greatly diminished. This is why acting quickly-within 7 days of sign-up-is essential.
How to request a refund
Submit a formal refund request via email to Justdone's support team. Include your cancellation confirmation number, the reason for your refund claim, and any evidence that you are within the 14-day window or that Justdone has breached its contract. Reference the Consumer Protection (Fair Trading) Act in your request. Allow 7 to 14 business days for a response. If Justdone refuses or does not respond, escalate to the Consumers Association of Singapore (CASE) for mediation.
Common cancellation mistakes to avoid
Cancellation is straightforward, but small errors can delay the process or leave you vulnerable to unexpected charges-here is how to protect yourself.
Mistake 1: cancelling too close to your renewal date
If your renewal date is today or tomorrow and you cancel now, Justdone may still charge you if the system has already queued the renewal. Cancel at least 2 to 3 days before your renewal date to ensure the charge does not process. Check your account settings to see the exact renewal date, then set a calendar reminder for 3 days prior.
Mistake 2: assuming cancellation is complete without confirmation
Do not assume your cancellation has gone through simply because you clicked a button. Always wait for an email confirmation and log back in to verify your subscription status shows "Cancelled." If no confirmation email arrives within an hour, contact support immediately.
Mistake 3: ignoring trial period auto-renewal traps
The 7-day trial at S$2.70 auto-renews to a paid monthly subscription unless you cancel before day 7 ends. Mark your calendar on day 1, then set a phone reminder for day 5. Do not wait until day 7-time zones and processing delays can cause your cancellation to register after the deadline.
Mistake 4: not retaining proof of cancellation
Save your cancellation confirmation email and take a screenshot of your account status showing "Cancelled" or "No active subscription." If Justdone charges you again, you will need this evidence to dispute the charge with your bank or escalate to CASE. Screenshots and emails are admissible as proof of cancellation under the CPFTA.
Mistake 5: cancelling via a third-party app instead of the official website
If you signed up for Justdone via a mobile app or a third-party platform like the Apple App Store or Google Play Store, cancellation may need to occur through that same platform, not the Justdone website. Check your app store's subscription management section (Apple Settings > Subscriptions or Google Play > Subscriptions) and cancel there. Yafee advises confirming cancellation location before taking action.
Checklist: your step-by-step cancellation summary
| Task | Deadline | Status |
|---|---|---|
| Decide whether to cancel and review your renewal date | Immediately | [ ] Complete |
| Download or export your saved work from Justdone | Before cancellation takes effect | [ ] Complete |
| Log into your account and navigate to Subscriptions or Billing | 3 days before renewal | [ ] Complete |
| Click "Cancel subscription" and confirm cancellation | 3 days before renewal | [ ] Complete |
| Save your cancellation confirmation email and take a screenshot | Immediately after cancellation | [ ] Complete |
| Verify your account status shows "Cancelled" within 24 hours | Next day | [ ] Complete |
Comparing Justdone with alternative writing tools
If you are cancelling Justdone because it no longer meets your needs, you may consider alternatives that offer similar features at a lower price or on a free tier.
| Service | Cost (SGD) | Best for | Key drawback |
|---|---|---|---|
| Justdone (paid) | S$27-S$40.50/month | Comprehensive AI writing suite (35+ tools) | Auto-renewal trap; requires active cancellation |
| Grammarly Free | Free | Grammar checking and tone detection | Limited to 6 rewrites per day; no paraphrasing |
| Quillbot (free tier) | Free | Paraphrasing and summarisation | Limited rewrites; ads displayed |
| ChatGPT Plus | USD 20 (approximately S$27)/month | Customisable AI writing and problem-solving | Requires manual prompt crafting; not purpose-built for writing tasks |
Yafee recommends testing free alternatives before committing to a paid subscription. Many users cancel Justdone after discovering that Grammarly Free or ChatGPT's free tier addresses their core writing needs.
How yafee can help you cancel and protect your rights
Cancelling a subscription should be simple, but disputes and billing errors are common. Yafee, a leading consumer rights platform, has helped thousands of Singapore users cancel unwanted subscriptions, dispute incorrect charges and enforce their legal rights under the CPFTA.
If Justdone refuses to cancel your subscription, overcharges you after cancellation or denies a refund you are legally entitled to, Yafee provides guidance on escalating your complaint to the Consumers Association of Singapore (CASE). Our contract law specialists review your cancellation correspondence, your bank statements and Justdone's terms to identify breaches and build your case.
Visit Yafee.com today to access free resources on Singapore consumer law, download templates for cancellation emails, and review detailed guides on disputing charges with your bank or payment processor. Yafee's mission is to empower you with the knowledge and tools to cancel subscriptions on your terms and recover any money owed to you.
Contacting Justdone and escalation addresses
If you need to contact Justdone for cancellation support or to file a formal complaint, use the following contact methods.
Primary support contact
Email: [email protected]. Alternatively, visit justdone.com/contact or use the in-app support chat feature. Provide your account email, subscription plan name and renewal date to expedite your request.
Registered entity for billing inquiries
GM Appdev Limited, Cyprus (as stated in Justdone's Subscription Terms). For postal correspondence or formal complaints, address letters to the Cyprus registered office. However, for practical customer service, always attempt the email address above first.
Escalation to CASE (Singapore consumer authority)
If Justdone does not respond within 7 days or refuses to refund you or cancel your subscription, file a complaint with the Consumers Association of Singapore (CASE). CASE provides free mediation and can compel Justdone to comply with the Consumer Protection (Fair Trading) Act. Visit case.org.sg or call 6100 0315 to lodge a complaint.
Final summary: take action now
Cancelling Justdone requires deliberate action-the platform will not cancel automatically, and auto-renewal is designed to trap users who delay. Your legal rights under the Consumer Protection (Fair Trading) Act protect you, but only if you act within 14 days or have evidence of a breach by Justdone. Set a calendar reminder for 3 days before your renewal date, log into your account, navigate to Subscriptions, and click "Cancel." Save your confirmation email. Verify your account status shows "Cancelled" within 24 hours. If a dispute arises, escalate to the Consumers Association of Singapore or contact Yafee for guidance. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds-your cancellation is one click away.