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Frequently asked questions
Cancel Jobscan: The Right Way
How to cancel Jobscan and claim your refund in singapore
What Jobscan is and why you might want to cancel
Jobscan is a software tool designed to help job seekers align their resumes, cover letters and LinkedIn profiles with applicant tracking systems (ATS). The platform scans your documents against job descriptions, suggests keyword optimizations and rates how well your resume matches each role. If you've signed up for a paid plan but no longer need this service, or if you prefer to explore alternative tools, Yafee guides you through every step of cancelling your subscription with clarity and confidence.
Core features Jobscan provides
Jobscan's primary function is resume optimization. You upload your resume and paste a job description; the tool compares them and flags missing keywords, formatting issues and structural problems. Paid plans unlock unlimited scans, a cover letter generator, a LinkedIn profile optimizer and a built-in job tracker. The Free tier provides 5 initial scans plus 5 monthly scans, which suits casual job hunters. If you've concluded your job search or prefer manual resume refinement, paying for these premium features no longer serves your needs.
Reasons you might cancel Jobscan
You might cancel Jobscan if your job search has concluded, if you've engaged a recruiter, or if you've found another ATS-checking tool that better suits your workflow. Many users discover they rarely use the scans after the first month, making the subscription feel like an unnecessary expense. Whatever your reason, understanding your cancellation options and your consumer rights protects your financial position and ensures you act with full knowledge of the terms. Yafee empowers you to make this decision on your schedule, not the company's.
Your consumer rights in singapore
Singapore's consumer protection framework establishes clear rules for subscriptions and refunds; understanding these rules ensures you know exactly what you are entitled to claim and where to escalate if Jobscan refuses your request.
Cooling-off rules and digital services
Singapore's Consumer Protection (Fair Trading) Act grants a 5 business day cooling-off period, but only for certain direct-sales or unsolicited contracts conducted offline or by telephone. Digital subscription services like Jobscan typically fall outside this protection because they are concluded online through your voluntary acceptance of the terms. Consequently, you cannot rely on the cooling-off clause to reverse a Jobscan purchase automatically; instead, your refund eligibility depends on Jobscan's stated refund policy and your ability to demonstrate that you meet its conditions.
Your right to cancel and refund eligibility
You have the right to cancel your Jobscan subscription at any time via the platform's account settings. However, receiving a refund is subject to Jobscan's stated refund policy: refunds are available only if you request them within 2 calendar days from the start of your billing cycle and you have not used the service during that period. If Jobscan refuses an eligible refund request, you can escalate to the Consumers Association of Singapore (CASE) at www.cas.org.sg, which acts as Singapore's independent consumer watchdog. Yafee recommends documenting all communication with Jobscan before escalating, including screenshots of your account, email records of your refund request and evidence of your cancellation attempt.
Your legal position
Under Singapore consumer law, you are entitled to fair contract terms and transparent cancellation procedures. If Jobscan's refund policy is vague, unfairly restrictive or contradicts what you were shown at the point of purchase, CASE can investigate your complaint. Your right to cancel is absolute; your right to a refund depends on the policy and timing. Document everything, keep copies of emails and submit your cancellation request in writing (email is acceptable) to create a clear record.
Pricing plans and what you are paying for
Review your current Jobscan plan to understand your billing cycle, renewal date and what you are paying for; this information is essential before you cancel and will determine your refund eligibility.
Jobscan's plan breakdown in singapore dollars
Jobscan displays prices in USD on its website; the approximate SGD conversions below are estimates based on current exchange rates and are provided as a guide only. Actual charges in your account may vary depending on exchange rates at the time of billing and any promotional discounts applied to your account. Before you commit to cancelling, log into your Jobscan account and verify which plan you are currently on so you can understand your exact billing cycle and cancellation window.
| Plan name | Approximate cost (SGD) | Billing cycle | Key features included |
|---|---|---|---|
| Free Plan | S$0.00 | Ongoing | 5 initial scans + 5 monthly scans; basic ATS scan and resume builder |
| Monthly Plan | S$67.43 per month | Monthly | Unlimited scans, cover letter generator, LinkedIn optimizer, job tracker, priority support |
| Quarterly Plan | S$176.74 per quarter | Every 3 months | All Monthly features plus advanced insights and quarterly budget discount |
| Annual Plan | S$537.39 per year | Every 12 months | All Quarterly features plus annual budget discount and priority renewal support |
How to cancel Jobscan step by step
Cancellation on Jobscan is straightforward and can be completed within minutes; follow these steps to terminate your subscription and secure your refund eligibility window.
Step 1: log into your Jobscan account
Open your web browser and navigate to www.jobscan.co. Click the "Sign In" button in the top right corner and enter your email address and password. If you have forgotten your password, click "Forgot password?" on the login screen and follow the reset instructions sent to your registered email address. Once you are logged in, you will see your account dashboard and a menu with your account options.
Step 2: navigate to your account settings
Locate the account or profile icon in the top right corner of the dashboard (often represented by a user silhouette or your initials). Click on this icon to reveal a dropdown menu. Select "Account Settings" or "Settings" from the dropdown. You will be taken to a page displaying your account information, billing details and subscription status.
Step 3: find your subscription and billing section
On the Account Settings page, look for a section labelled "Subscription", "Billing", "Plans" or "Payment Methods". Click on this section to view your current plan, your renewal date and your billing history. Take a screenshot of this page before you proceed; this screenshot serves as proof of your subscription and cancellation date if you need to dispute a charge later.
Step 4: click the cancel or downgrade button
Within the Subscription or Billing section, you will see a button labelled "Cancel Subscription", "Downgrade Plan" or "Cancel Plan". Click this button. Jobscan may ask you to confirm your cancellation and may offer you a discount to retain your business; you are under no obligation to accept. If you wish to proceed, confirm your cancellation when prompted.
Step 5: complete the cancellation request
After you confirm, Jobscan will display a cancellation confirmation page or send a confirmation email to your registered email address. This email will state your cancellation date, your final billing date and whether you remain eligible for a refund based on timing. Keep this email in your records. Your access to paid features will end on your next renewal date or immediately, depending on Jobscan's policy.
Step 6: request a refund if eligible
If you cancelled within 2 calendar days of your billing cycle start and have not used the service, submit a refund request immediately. Email Jobscan's support team at [email protected] with the subject line "Refund request for [your email address]". Include the date you were charged, your account email, the amount charged and a brief explanation that you cancelled within the eligible window and have not used the service. Jobscan typically responds within 5 to 10 business days. If you do not receive a response within 2 weeks, escalate to CASE as described below.
Timeline and what happens after cancellation
Cancellation takes effect immediately, but your billing cycle and access period depend on when you cancel relative to your renewal date.
Immediate changes after cancellation
Once you confirm your cancellation, you lose access to premium features (unlimited scans, cover letter generator, LinkedIn optimizer and job tracker) at the end of your current billing period. If you are on a monthly plan and cancel on the 15th of the month, you retain access until the last day of that month. If you are on an annual plan and cancel on day 20 of your billing cycle, you retain access for the remainder of that year. You revert to the Free Plan (5 initial scans plus 5 monthly scans) unless you choose to cancel entirely.
Your refund processing timeline
If you qualify for a refund, Jobscan processes it within 5 to 10 business days from the date you submit your request. The refund appears in your original payment method (credit card, debit card or PayPal account). Bank processing times vary; allow an additional 3 to 7 business days for your bank to credit the refund to your account. If you do not see the refund within 14 days of submitting your refund request, contact Jobscan support again and request a refund confirmation number or transaction ID.
Refund requests and escalation
Refund eligibility on Jobscan is strict; understanding the precise conditions and the escalation process protects you if Jobscan wrongly denies your request.
When you are eligible for a refund
Jobscan refunds your subscription fee only if you meet all of the following conditions: you request the refund within 2 calendar days from the start of your billing cycle; you have not used any paid features (scans, generators or trackers) during that 2-day window; and your account remains active (not suspended or flagged for misuse). If you used even one unlimited scan or accessed the cover letter generator, you forfeit refund eligibility even if you only spent 1 minute on the platform.
How to submit a refund request
Email [email protected] with the subject "Refund request for [your email]". In the body, include your account email address, the date of the charge, the amount charged in SGD and USD, your cancellation date and a statement that you cancelled within 2 days and did not use the service. Keep a copy of this email in your records. Jobscan will acknowledge receipt and either approve or deny your refund within 5 to 10 business days.
What to do if Jobscan refuses your refund
If Jobscan denies your refund request and you believe you meet the eligibility criteria, gather the following evidence and escalate to CASE: a screenshot of your account settings showing your cancellation date; your confirmation email from Jobscan; your refund request email; bank or credit card statements showing the charge; and any correspondence with Jobscan about the refund. Submit these documents to CASE via their online complaint form at www.cas.org.sg or call them at 6100 0315. CASE will investigate on your behalf at no cost. Yafee recommends submitting your CASE complaint within 1 month of Jobscan's refusal to maximize your chances of a successful outcome.
Common mistakes to avoid when cancelling
Cancelling a subscription involves clear steps, but many users make avoidable errors that delay refunds or leave them with unexpected charges; being aware of these pitfalls protects your money and your time.
Mistake 1: cancelling after your refund window has closed
Your refund eligibility expires 2 calendar days after your billing cycle begins. If you wait until day 3 or later, you forfeit your refund even if you cancel that same day. Set a phone reminder immediately after you are charged to submit your cancellation and refund request within 48 hours. Do not delay; the 2-day window is strictly enforced.
Mistake 2: using the service before requesting a refund
Even one scan, one cover letter generation or one profile check disqualifies you from a refund. If you are unsure whether you have used the service, log in and check your scan history and activity log before you submit your refund request. If you have used it, acknowledge this and request cancellation without a refund instead of risking a dispute.
Mistake 3: cancelling via email instead of the account dashboard
Some users email [email protected] and ask to cancel without using the dashboard button. This creates ambiguity about your cancellation date and can delay confirmation. Always cancel directly via your account settings to generate a timestamped confirmation. Email should be reserved for refund requests and disputes, not cancellation.
Mistake 4: not documenting your cancellation confirmation
Screenshot your cancellation confirmation page and save the confirmation email. If Jobscan later charges you again or disputes your refund request, you need this evidence to prove you cancelled on a specific date. Also take a screenshot of your account settings page before you cancel, showing your plan, price and renewal date. Yafee has helped thousands of consumers resolve billing disputes by maintaining clear documentation from the moment of cancellation.
Mistake 5: forgetting to update your payment method for future charges
If you do not cancel but simply want to avoid future charges, update your billing information. However, the safest approach is to cancel entirely via the dashboard button, not to rely on removing a payment method. Jobscan may attempt to charge you again and hold the charge as a pending transaction, which damages your credit standing even if you eventually dispute it.
Comparing your options: keep or cancel
Before you cancel, consider whether downgrading or pausing your subscription might serve your needs better; a clear comparison helps you make a decision aligned with your job search goals.
| Option | Cost | Access | Best for |
|---|---|---|---|
| Keep your current plan | S$67.43 - S$537.39 depending on plan | Full access to all paid features | Active job seekers who regularly optimize resumes for different roles |
| Downgrade to Free Plan | S$0.00 | 5 initial + 5 monthly scans | Users who only need occasional scans and want to reduce spend without full cancellation |
| Cancel entirely | S$0.00 (plus potential refund if eligible) | No access to paid features after current cycle ends | Job search concluded, prefer manual resume tweaking, or found a superior alternative tool |
| Pause subscription | S$0.00 during pause | Limited access; varies by Jobscan policy | Temporary job search break; resume service later without losing account history |
Contact Jobscan and escalation details
If you encounter issues during cancellation or your refund request is ignored, contact Jobscan directly and then escalate to CASE if the company does not respond.
Jobscan's official contact information
Jobscan's primary mailing address is 1518 1st Ave S, Ste 201, Seattle, WA 98134-1456, USA. Send formal cancellation or refund dispute letters to this address via registered mail if email does not yield a response within 2 weeks. For immediate support, email [email protected] or use the contact form on their website. Include your account email, the date of your charge and a clear description of your issue. Jobscan aims to respond within 5 business days, but response times can vary during high-volume periods.
Escalation to CASE (Consumers association of singapore)
If Jobscan does not respond within 2 weeks or refuses your refund unjustly, lodge a complaint with CASE, Singapore's independent consumer watchdog. Submit your complaint online at www.cas.org.sg, by phone at 6100 0315 or by mail to CASE at 170 Clemenceau Avenue, #06-01, Singapore 239926. Include copies of all communications with Jobscan, your account screenshots and your refund request. CASE will investigate at no cost to you and attempt to recover your money or negotiate a resolution. In accordance with the Consumer Protection (Fair Trading) Act, CASE has the authority to investigate unfair contract terms and breaches of consumer rights.
Conclusion and next steps
Cancelling Jobscan is straightforward when you follow the correct steps and understand your consumer rights under Singapore law. Log into your account, navigate to Subscription Settings, confirm your cancellation and submit a refund request immediately if you are within the 2-day window. Document everything-cancellation confirmations, screenshots and refund requests-to protect yourself if a dispute arises. If Jobscan refuses a justified refund claim, escalate to CASE without delay. Yafee has helped thousands of consumers navigate subscription cancellations, and our guides ensure you know exactly where to click, what to say and who to contact. Your money is your responsibility; take control of your subscription and your refund today. For comprehensive support with cancellations across all SaaS platforms, visit Yafee at yafee.com.
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