Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Jenni Ai, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
48h satisfaction-or-refund guarantee
100% secure payment
They already cancelled Jenni Ai
Join thousands of satisfied users
over 30,000users trust us
Cancel your Jenni Ai subscription with zero hassle
Give us your details and those of your Jenni Ai subscription.
Our team drafts a 100% personalised, legally compliant cancellation letter.
Sent by registered mail with acknowledgement to Jenni Ai. Nothing else for you to do.
Our letters follow consumer law and GDPR.
Your letter is sent within 24 business hours.
Follow your request from your personal space.
Full refund if Jenni Ai refuses your cancellation.
Jenni AI is a cloud-based writing assistant that uses artificial intelligence to generate content, refine your writing, format academic citations, and analyse PDF documents through an integrated chat interface. You access the platform via web browser, iOS app, or Android app, meaning you write seamlessly across devices.
The service delivers autocomplete suggestions, citation formatting in multiple styles, collaborative document features, and PDF analysis tools. Students, academics, and professional writers often find real value in these capabilities. However, many users cancel because the monthly cost no longer justifies their actual usage, they have switched to competing tools, or they simply no longer need writing assistance. If you recognise yourself in that situation, this guide walks you through every cancellation method available in Singapore and protects your legal standing if the company makes cancellation difficult.
Your Jenni AI subscription includes AI-powered writing suggestions, document collaboration, citation management for essays and research papers, and the ability to upload and chat with PDF files. Once you cancel, you lose access to these features at the end of your current billing cycle. You retain read-only access to documents you have already created for a grace period, but you cannot generate new content or use the AI tools.
Jenni AI charges on a monthly cycle. If you cancel after your billing date, you have paid for a full month you will not use. If you cancel before your billing date, you preserve unused credit or stop the renewal entirely. Understanding your exact billing date is therefore the first step. Yafee recommends checking your account settings or your most recent invoice to confirm when your next charge is due, so you can time your cancellation strategically.
Singapore's Consumer Protection (Fair Trading) Act is your legal shield against unfair subscription practices. Understanding what the law protects you from strengthens your position if Jenni AI refuses your cancellation or applies pressure to keep your subscription active.
The Consumer Protection (Fair Trading) Act prohibits companies from imposing unfair contract terms that significantly disadvantage you. Specifically, Jenni AI cannot make cancellation deliberately hidden, charge excessive early termination fees without prior clear disclosure, or auto-renew your subscription without your explicit written consent before you paid the first charge.
The law also requires that pricing, billing frequency, and cancellation procedures be communicated accurately and prominently at the point of sale. If your sign-up process did not clearly state the monthly cost, renewal date, or how to cancel, Jenni AI may have breached the Act. Yafee advises reviewing your original sign-up confirmation email to verify that you explicitly consented to auto-renewal and understood the cancellation mechanism.
If you submit a cancellation request and Jenni AI ignores it, delays your cancellation, or claims you cannot cancel, you have formal recourse. First, capture screenshots of your cancellation attempt, any error messages, and your account settings page. Next, send a formal written cancellation request to their support team via email, requesting a read receipt so you have proof of delivery. If they do not act within seven business days, escalate to the Consumers Association of Singapore (CASE), which investigates complaints and can compel the company to honour your request. Yafee strongly advises keeping dated records of every interaction, including email timestamps and support ticket numbers.
If Jenni AI charges you after you have cancelled, that charge is unlawful under the Consumer Protection (Fair Trading) Act. You have the right to request a full refund of any post-cancellation charges within a reasonable timeframe. Document the charge, your cancellation request, and the date you submitted it. If the company refuses refund, CASE will investigate and can order restitution. Do not ignore unauthorised charges; act within 30 days to dispute them with your bank or credit card issuer as a backup route.
Your cancellation route depends on how you originally purchased and paid for your Jenni AI subscription. You have three distinct paths, each with different processing times and refund eligibility.
If you signed up on Jenni's website and pay them directly using a credit card, bank transfer, or PayPal, use your web account to cancel. This method takes effect immediately and gives you the most control over timing. Cancellation applies at the end of your current billing cycle unless you specifically request an immediate refund, which Jenni may decline if you are outside a cooling-off window. Web cancellation is the fastest route because you do not depend on app store processing times.
If you subscribed to Jenni AI via the iOS app using Apple's in-app purchase system, you must cancel through Apple's infrastructure, not through Jenni's website. Apple processes cancellations independently and often grants refunds if you cancel within 14 days of purchase. Refunds beyond 14 days are at Apple's discretion and are not guaranteed, so timing is critical.
If you subscribed via the Android app using Google's billing system, you cancel through Google Play, not through Jenni's website. Google's refund window is also 14 days from purchase, though Google may grant exceptions in dispute cases. After 14 days, you cannot request a refund through Google's automated system, but you can dispute the charge through your bank.
Cancellation does not immediately delete your data or account. After you cancel, your subscription status changes to "inactive" or "cancelled" on your next billing date, but Jenni AI typically retains your account and documents for 30 to 90 days before deleting them.
You retain read-only access to documents you have already created during a grace period (typically 30 days). This means you can view and download your work, but you cannot generate new content, use AI features, or collaborate with others. Download any documents you wish to keep as PDFs or Word files before this grace period expires. Yafee recommends exporting your work within seven days of cancellation to avoid losing it.
After the grace period ends, Jenni AI deletes your account and all associated data from their servers. If you want immediate permanent deletion, contact their support team and request expedited account closure. Provide your account email address and full name. Some companies honour expedited requests within 48 hours; others require 14 days. Document their response in case you need proof of deletion for privacy compliance (e.g., GDPR equivalents or internal audit purposes).
Your refund rights depend on when you cancel relative to your billing cycle and which cancellation method you used. Yafee advises understanding these timelines before you submit your cancellation request.
| Cancellation scenario | Refund eligibility | Timeline |
| Cancel within 14 days of first purchase (web) | Full refund of first charge | 5-10 business days |
| Cancel within 14 days of purchase (Apple/Google) | Full refund if within platform window | 3-5 business days via app store |
| Cancel after 14 days (web) | Prorated refund if in grace period | 5-10 business days |
| Cancel 1-5 days before renewal date | Subscription stops; no refund due | Immediate (at renewal date) |
| Cancel more than 5 days after renewal | No refund; credit toward next month unlikely | Subscription stops at end of cycle |
If you believe you qualify for a refund (for example, you cancelled within 14 days or you were charged after your cancellation request), contact Jenni AI's support team in writing. Reference your cancellation date, your original purchase date, and your order number. Include a screenshot of your bank statement showing the charge. Set a 7-day response deadline. If they refuse, escalate to your bank or credit card issuer as a chargeback dispute within 30 days of the disputed charge. Yafee recommends keeping all correspondence in a single email thread for your records.
Cancellation is straightforward, but certain missteps can delay your request or leave you charged for an extra month. The good news is that every mistake here is preventable with a clear procedure.
Many users attempt to delete their Jenni AI account thinking this will stop the subscription. Account deletion does not stop billing. You must explicitly cancel your subscription first through your account settings, then optionally request account deletion. Yafee advises always cancelling the subscription before you consider account deletion, because deleting your account may prevent you from accessing your cancellation confirmation.
If you subscribed via Apple or Google, cancelling through the Jenni website has no effect. Your subscription payment still processes through Apple or Google's billing system, not Jenni's. You must cancel through the app store where you made the purchase. Check your first invoice to see whether it came from Jenni, Apple, or Google. That tells you where to cancel.
Do not rely on a mental note or an email you might forget about. Take a screenshot of your cancellation confirmation page immediately. Save any confirmation emails to a dedicated folder. Write down the date and time you cancelled. If Jenni AI charges you again and claims you did not cancel, your screenshots and documentation become your proof. Without them, the company's billing records will be treated as the default authority, and disputing the charge becomes harder.
If your renewal date is tomorrow and you cancel today, Jenni AI will still charge you tomorrow. You then owe a refund request, which may be denied or delayed. Cancel at least five business days before your renewal date to avoid this. Check your most recent invoice to see the exact renewal date, then set a calendar reminder for five days before that date.
Understanding Jenni AI's pricing structure helps you decide whether cancellation is the right move or whether a downgrade might suit your needs better.
| Plan | Monthly cost (SGD) | Key features | Best for |
| Free | SGD 0 | Limited AI generations, basic writing tools | Occasional users, students testing the platform |
| Premium | SGD 19-29 | Unlimited generations, full features, priority support | Active writers, academics, professionals |
| Team | SGD 79+ per seat | Multi-user collaboration, admin controls | Content teams, institutions |
If you use Jenni AI occasionally but not enough to justify Premium, downgrading to the free plan may suit you better than cancelling. The free plan retains your account and documents while eliminating monthly charges. You still generate content, though at a lower limit. This approach gives you the option to upgrade again later without losing your account history. Yafee suggests downgrading if you anticipate using Jenni again within six months.
Cancellation is not the end of your process. A few follow-up actions protect you from billing errors and preserve your data.
Download any Jenni AI documents you wish to keep as PDFs, Word files, or plain text. After your grace period (typically 30 days), the company deletes all your data. You cannot recover deleted documents. Most documents can be exported via a download button on the document page or through your account settings. Test the export process to ensure files arrive correctly.
Check your bank statement or credit card statement on your original renewal date. If Jenni AI charges you after you cancelled, document the charge immediately. Contact your bank or card issuer to dispute it if the company refuses a refund. Yafee advises setting a phone reminder on your renewal date to check your statement that day, so you catch any erroneous charge within 24 hours.
Save your cancellation confirmation email to a dedicated folder and print a copy if you prefer paper records. This email is your proof of cancellation if a dispute arises. If you do not receive a confirmation email within 24 hours of cancellation, email Jenni AI's support team immediately asking for written confirmation that your subscription has been cancelled.
Use this checklist to ensure you do not miss any critical steps.
| Task | Before cancellation | After cancellation |
| Check your billing date and renewal amount | Yes | |
| Determine where you subscribed (web, Apple, Google) | Yes | |
| Download and export all your documents | Yes | Within 7 days |
| Submit cancellation through the correct platform | Yes | |
| Screenshot your cancellation confirmation | Within 1 hour | |
| Save the confirmation email | Indefinitely | |
| Check your bank statement on renewal date | On renewal date |
If you need to escalate a cancellation dispute or request account deletion, contact Jenni AI directly. The company does not operate a physical office in Singapore but manages international subscriptions through its web platform and app store integrations.
Email their support team at [email protected] with subject line "Subscription Cancellation Request" and include your account email address, full name, and the date you submitted your cancellation request. Response times typically range from 24 to 48 hours on business days.
If email support does not resolve your issue within seven days, escalate to the Consumers Association of Singapore (CASE) at www.case.org.sg. CASE will investigate Jenni AI's compliance with consumer protection law and can order the company to honour your cancellation or refund your charges. You can file a complaint online or by phone at +65 6100 0315.
If Jenni AI charges you after cancellation and refuses to refund, contact your bank or credit card issuer directly. Request a chargeback within 30 days of the disputed charge. Provide your bank with your cancellation confirmation, screenshots, and correspondence with Jenni AI. Your bank will investigate and typically refund the charge if you have documented evidence of your cancellation request.
Unused subscriptions drain your budget month after month. The longer you wait to cancel, the more you lose to charges for a service you no longer use. Yafee has helped thousands of consumers cancel unnecessary subscriptions and recover their money by following the exact steps outlined here. Singapore's Consumer Protection (Fair Trading) Act is on your side, and the cancellation process itself takes fewer than five minutes once you know where to click.
Start today: log into your Jenni AI account, confirm your subscription source (web, Apple, or Google), and submit your cancellation request using the appropriate method above. Take screenshots, save confirmation emails, and monitor your billing statement. If the company resists, escalate to CASE with your documentation, and they will compel Jenni AI to comply. Yafee recommends completing your cancellation by tomorrow so your subscription does not renew on your next billing date. Your money, your choice, and the law is fully behind you.
Ready to cancel Jenni Ai?
Join over 30,000 users who already trust us.