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Frequently asked questions
Cancel Hiri: The Right Way
How to cancel Hiri and protect your consumer rights in singapore
What Hiri is and why cancellation matters
Hiri is a subscription-based email client designed for professionals who want to combine email management with built-in task management and calendar integration. The Dublin-based company sells through its website and major app stores including Apple App Store and Google Play. You subscribe to access a focused inbox that filters distractions and converts emails into actionable tasks.
You might decide to cancel Hiri if the service no longer matches your workflow, you've found a cheaper alternative, or the subscription fee no longer justifies the features you use. Whatever your reason, understanding your cancellation rights under Singapore law and following the correct procedural steps protects you from unexpected charges and ensures a clean exit. Yafee has helped thousands of consumers navigate SaaS cancellations in Singapore, and this guide walks you through Hiri cancellation with precision and legal clarity.
Core features and pricing structure
Hiri positions itself as a productivity-first email solution with a focused inbox, email-to-task workflows, and continuous feature updates for active subscribers. The service publishes prices in USD, but you pay in SGD through your chosen platform. Here is the approximate pricing structure you'll encounter in Singapore:
| Plan | Price (SGD approx.) | Billing cycle | What you get |
|---|---|---|---|
| Annual subscription | S$50.97 | Yearly renewal | Full access plus feature updates for 12 months |
| Lifetime license | S$155.91 | One-time purchase | Permanent access with all future updates included |
| Monthly subscription | S$5.10 approx. | Monthly renewal | Full access renewed each month |
These SGD conversions reflect Hiri's USD pricing (US$39 annually or US$119 one-time). Exchange rates fluctuate daily, so your actual charge will depend on your bank's conversion rate on the purchase date. Yafee recommends checking your credit card statement to confirm the exact SGD amount you were charged.
When cancellation makes sense
You should cancel Hiri if you no longer use the productivity features, prefer a free email client like Gmail or Outlook, want to reduce subscription costs, or have switched to a different email management system. Cancelling prevents automatic renewal charges and stops future billing on your payment method. The sooner you cancel, the sooner you stop paying.
Your consumer rights and what they mean for you
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) gives you clear statutory rights when dealing with subscription services like Hiri.
Your legal position under singapore law
Under the CPFTA, you have the right to cancel a subscription contract within 14 calendar days of purchase without providing a reason, provided you have not substantially used the service. This is known as the statutory cooling-off period. Furthermore, if Hiri uses unfair contract terms (such as making cancellation deliberately difficult or impossible), those terms are unenforceable under the CPFTA.
The Competition and Consumer Commission of Singapore (CCCS) is the enforcement body responsible for protecting consumers under this legislation. If Hiri refuses to honour your cancellation request or demands unreasonable fees, you can lodge a complaint with the CCCS.
Your key protections are:
- Right to cancel within 14 days if you have not substantially used the service
- Right to a full refund if you cancel during the cooling-off period
- Right to cancel at any time if the service becomes unavailable or substantially fails to meet its description
- Protection from unfair contract terms designed to trap you into paying
- Access to dispute resolution through the CCCS if the company refuses your cancellation
How the cooling-off period works in practice
The 14-day cooling-off period begins the day you purchase Hiri, not the day you start using it. You count calendar days, including weekends and public holidays. If you purchased Hiri on 1 March, your cooling-off period ends at midnight on 14 March. You must submit your cancellation request before that deadline expires.
However, the cooling-off right does not apply if you have substantially used the service. "Substantially used" means you have accessed the key features of Hiri beyond basic setup (such as creating multiple tasks, sending and receiving emails through the client for several days, or configuring advanced settings). Light or test usage within a few hours typically does not disqualify you.
Yafee recommends keeping evidence of your purchase date and your cancellation request, as this protects you if a dispute arises later.
How to cancel Hiri based on your purchase method
Your cancellation process depends entirely on which platform you used to subscribe: Apple App Store, Google Play, or Hiri's direct website.
If you subscribed via apple app store
App Store subscriptions renew automatically unless you cancel them directly in your Apple account settings. This method is the fastest and requires no contact with Hiri support.
- Open the App Store app on your iPhone, iPad, or Mac device.
- Do not use the Hiri app itself; the cancellation option is only in App Store settings.
- Tap or click your profile icon in the top right corner of the App Store.
- On iPhone, this appears as a circular icon with your initials or photo.
- On Mac, select your account name at the top of the window.
- Select Subscriptions from the menu.
- You will see a list of all active and expired subscriptions linked to your Apple ID.
- Find and tap Hiri in your active subscriptions list.
- Tap Cancel Subscription at the bottom of the screen.
- Apple will display your final renewal date - write this date down carefully.
- You retain full access to Hiri until this date passes; cancellation does not remove the app immediately.
- Confirm your cancellation when the system prompts you.
- Take a screenshot of your cancellation confirmation page for your records.
- Apple sends a confirmation email to your registered email address within minutes.
Critical warning: Deleting the Hiri app from your device does NOT cancel your subscription. Your subscription lives in the App Store billing system, not on your phone or tablet. Many users accidentally think they've cancelled when they have only deleted the app, then receive unexpected charges at renewal. Cancellation happens only in App Store settings.
If you subscribed via google play
Android users who purchased Hiri through Google Play must cancel in the Google Play app or on the web. Your subscription is managed by Google, not by Hiri directly.
- Open the Google Play app on your Android device, or visit play.google.com in a web browser on any device.
- The web method is often faster and clearer on a desktop or laptop.
- Tap or click your profile icon in the top right corner.
- On the app, it appears in the top right; on the web, it is in the upper right of the page.
- Select Manage subscriptions or Subscriptions from the dropdown menu.
- Find and tap Hiri in your active subscriptions list.
- Tap Cancel subscription on the subscription details page.
- Google Play will ask you to confirm your reason for cancellation (optional feedback).
- You can skip this question and proceed directly to cancellation.
- Confirm your cancellation when prompted.
- Google Play displays your final renewal date - record this date.
- You keep access to Hiri until this date; cancellation does not expire your service immediately.
- Google sends a confirmation email to your registered account email address.
As with Apple, uninstalling the Hiri app does not cancel your Google Play subscription. The subscription is tied to your Google Account billing, not to the app itself.
If you subscribed directly through hiri's website
If you purchased an annual or lifetime license directly from Hiri's official website (not through an app store), you must cancel through your account on Hiri's website or contact Hiri support directly. This method requires more manual steps than app store cancellations.
- Visit Hiri's official website and log in to your account.
- Use the email address and password you registered with.
- Navigate to Account Settings or Subscription Settings (usually found in your user menu or profile section).
- Look for a label like "Billing", "Subscription", or "My Subscription".
- Locate your active subscription and select Cancel Subscription or Manage Subscription.
- If you see a cancel button, click it immediately and confirm.
- If no cancel button appears, note your subscription reference number or order ID.
- If the website does not offer a self-service cancellation option, contact Hiri support directly.
- Send an email to [email protected] with your request to cancel.
- Include your full name, registered email address, and subscription reference number or order ID.
- State clearly: "I request cancellation of my Hiri subscription effective immediately" or "effective on [specific date]".
- Request written confirmation of your cancellation.
- Allow 5-7 working days for Hiri support to process your request and confirm cancellation via email.
- Keep all email correspondence for your records.
Direct website purchases often lack the automated cancellation tools that app stores offer. Yafee strongly recommends contacting Hiri support in writing (email) rather than using any phone line, as email creates a permanent record of your cancellation request, which protects you if a dispute arises.
Refunds and what happens after you cancel
Your right to a refund depends on when you cancel and whether you have substantially used the service.
Refunds within the 14-day cooling-off period
If you cancel Hiri within 14 calendar days of purchase and have not substantially used the service, you are entitled to a full refund of your subscription fee under the Consumer Protection (Fair Trading) Act. The refund must be processed within 14 days of your cancellation request. Apple, Google Play, and Hiri will typically credit the refund to your original payment method (credit card or app store account).
To claim your cooling-off refund, submit your cancellation request in writing (email for direct purchases, or through the app store system for Apple and Google Play purchases). State clearly that you wish to cancel and receive a refund because you have not substantially used the service.
Refunds after the 14-day period
If you cancel after 14 days have passed and you have substantially used Hiri, you are not entitled to a refund under the statutory cooling-off period. However, you are still entitled to cancel the subscription and prevent future charges. Your subscription will expire on the next renewal date (usually one month or one year from your last payment, depending on your plan), and no further payments will be taken.
Yafee recommends checking your original purchase confirmation email to see whether your plan allows monthly or annual billing. If you are on an annual plan and cancel after the cooling-off period, you will lose the remainder of your year's access, but you will not be charged again.
What happens to your data after cancellation
Cancelling your Hiri subscription does not automatically delete your data. Depending on your plan and local data protection laws, Hiri may retain your emails and tasks for a defined period (typically 30-90 days). If you want your data deleted immediately, contact Hiri support and request data deletion under Singapore's Personal Data Protection Act (PDPA). Yafee advises exporting or backing up any critical emails or tasks before cancellation if you are concerned about data retention.
Common mistakes to avoid when cancelling Hiri
Cancelling a SaaS subscription is straightforward once you follow the right steps, but small errors can leave you vulnerable to unwanted charges.
Deleting the app instead of cancelling the subscription
The most common mistake is uninstalling Hiri from your device and assuming the subscription has ended. Deleting the app does nothing to your subscription, which lives in Apple's or Google's billing system (or Hiri's own database if you paid directly). Your subscription will renew automatically at the next billing cycle, and you will be charged. Always cancel through your App Store, Google Play, or Hiri account settings before deleting the app.
Missing the cooling-off deadline
The 14-day cooling-off period is strict. It begins on your purchase date and ends exactly 14 calendar days later. If you delay your cancellation request beyond day 14, you lose your statutory right to a refund and can only cancel prospectively (stopping future charges). Yafee recommends setting a phone reminder for day 7 if you think you might cancel, so you have a buffer before the deadline.
Cancelling without keeping confirmation records
If you cancel but do not save a confirmation email, screenshot, or reference number, you have no proof of your cancellation request if Hiri charges you again. Always take a screenshot of your cancellation confirmation immediately, and save any confirmation emails. Store these in a dedicated folder on your computer or in a password manager for future reference.
Not checking your final renewal date
When you cancel, the app store or Hiri system displays your "final renewal date" - the last day you have access to the service. Some users miss this information and assume they are cancelled immediately. In reality, your access continues until midnight on the renewal date. If you need to verify when your access ends, check your confirmation email or your subscription settings again.
Forgetting to cancel across multiple devices
If you installed Hiri on both an iPhone and an iPad using the same Apple ID, a single cancellation in App Store settings cancels the subscription for both devices. However, if you used Hiri on both iOS and Android devices (with different app store accounts), you may need to cancel separately in each store. Check all devices you used Hiri on and verify that the subscription is cancelled in each app store account.
Timeline and next steps after cancellation
Once you cancel Hiri, several things happen in sequence. Understanding this timeline helps you know what to expect.
Immediately after cancellation (within minutes)
Your cancellation request is processed and confirmed on-screen. Apple, Google Play, or Hiri sends a confirmation email to your registered email address. You retain full access to Hiri until your final renewal date; the cancellation does not expire your service immediately.
Final renewal date (one month or one year later, depending on your plan)
On this date at midnight, your access to Hiri expires. You can no longer log in or use the service. No further charges appear on your credit card or app store account after this date.
14 days after your cancellation request (if claiming a refund)
If you cancelled within the cooling-off period and requested a refund, the refund must reach your original payment method within 14 calendar days. Credit card refunds typically show within 5-7 working days; app store credits may take slightly longer depending on your bank.
If Hiri charges you after cancellation
If you see a charge from Hiri after your cancellation was confirmed, contact Hiri support immediately with your cancellation confirmation as evidence. Request a refund for the erroneous charge. If Hiri does not refund within 14 days, lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS) or file a chargeback through your credit card company.
Comparison table: cancellation methods at a glance
This table summarizes the cancellation process for each purchase method, helping you choose the fastest route for your situation:
| Purchase method | Fastest to cancel? | Self-service available? | Time to confirm | Contact required? |
|---|---|---|---|---|
| Apple App Store | Yes | Yes | Seconds | No |
| Google Play | Yes | Yes | Seconds | No |
| Hiri website (direct) | No | Maybe | 5-7 days | Usually yes |
What to do if Hiri refuses to cancel or demands a fee
Most legitimate companies honour cancellation requests promptly, but if Hiri refuses or demands an unreasonable cancellation fee, you have legal recourse under Singapore law.
Sending a formal cancellation demand
If Hiri refuses your cancellation request or claims you cannot cancel, send a formal written demand via email. Use this template:
Subject: Formal notice of subscription cancellation and refund claim
Dear Hiri support,
I hereby give notice of immediate cancellation of my Hiri subscription (Order ID: [your reference number], registered email: [your email]). I purchased this subscription on [date] and am cancelling on [today's date]. I request a full refund of [SGD amount] under the Consumer Protection (Fair Trading) Act, specifically section [cooling-off period or service failure clause, as applicable]. Please confirm cancellation and processing of the refund within 7 days of receipt of this email. If you do not honour this request, I will lodge a formal complaint with the Competition and Consumer Commission of Singapore.
Yours sincerely,
[Your full name and contact details]
Send this email to [email protected] and keep a copy for your records. Yafee recommends using registered email or a read-receipt service so you have proof that Hiri received your demand.
Escalating to the CCCS if Hiri ignores your request
If Hiri does not respond within 7 days or refuses to cancel, lodge a complaint with the Competition and Consumer Commission of Singapore. You can file a complaint online at www.cccs.gov.sg or contact them at 1800-888-0860. Provide copies of your cancellation request, confirmation emails, and bank or app store statements showing your payment. The CCCS investigates consumer complaints and can compel companies to honour cancellations and issue refunds.
Disputing the charge through your bank or payment provider
If Hiri continues to charge you after you've cancelled, you can dispute the charge through your credit card company or app store. Contact your bank's dispute team (often listed on the back of your credit card) and provide evidence of your cancellation request. The bank can reverse the charge and potentially issue a chargeback fee to Hiri for processing an unauthorised transaction.
Contact information and final steps
Keep these contact details and addresses for reference during and after your cancellation:
Hiri support email: [email protected]
Hiri company address (Dublin, Ireland): Dogpatch Labs, Unit 1, North Lotts and Grand Canal Dock, Dublin 1, Ireland
Singapore consumer protection authority: Competition and Consumer Commission of Singapore (CCCS), 8 Maxwell Road, MND Building, Singapore 069120. Phone: 1800-888-0860. Website: www.cccs.gov.sg
Before submitting a complaint to the CCCS, try contacting Hiri directly first and allow 7-14 days for a response. Keep all receipts, cancellation confirmations, and email correspondence. The CCCS prefers to see evidence that you've made a good-faith attempt to resolve the issue with the company before escalation.
Summary: your complete cancellation checklist
Use this checklist to ensure you have completed every step of the cancellation process correctly:
- Identify which platform you used to subscribe (Apple App Store, Google Play, or Hiri website)
- Log in to the correct app store account or Hiri account immediately
- Locate your active Hiri subscription in Subscriptions or Billing settings
- Click Cancel Subscription and confirm the action
- Note the final renewal date displayed on-screen
- Take a screenshot of the cancellation confirmation page
- Save the confirmation email sent by your app store or Hiri
- Check that you are not charged again at the next renewal date
- If you were within 14 days of purchase and did not substantially use Hiri, save evidence for your refund claim
- Store all cancellation records in a dedicated folder for 1-2 years in case of disputes
Why yafee is your trusted guide for SaaS cancellations
Yafee specialises in helping Singapore consumers cancel subscriptions safely and recover refunds when they are entitled to them. Our legal guides combine Singapore consumer law (particularly the CPFTA and PDPA) with step-by-step cancellation procedures for hundreds of services, from fitness apps to email clients like Hiri.
Yafee has helped thousands of consumers cancel Hiri and similar SaaS subscriptions without unexpected charges or disputes. Our guides are written by contract law specialists who cite the specific legislation protecting you, not generic cancellation advice. Whether you are cancelling within the cooling-off period or disputing an unauthorised charge, Yafee provides the legal framework and procedural clarity you need to act confidently.
Visit Yafee today to explore cancellation guides for other services you subscribe to, and bookmark our resource for future reference. Yafee is your partner in understanding your rights as a Singapore consumer and taking action to protect your wallet.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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