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Frequently asked questions
Cancel Hiri: The Right Way to Exit Your Subscription
How to cancel Hiri and recover your money: a complete legal guide for indian users
Understanding Hiri and why cancellation matters
Hiri is a subscription-based email and productivity platform that combines inbox management, task tracking and workflow automation into a single interface. The service markets itself as an alternative to conventional email clients, positioning itself for professionals who want unified communication and task organisation.
You may have invested in Hiri expecting it to streamline your productivity, only to find the interface unintuitive, the feature set misaligned with your needs or the cost difficult to justify. Cancelling a service that no longer serves your workflow is a legitimate choice, and you deserve clarity on how to exit without friction. Yafee understands that subscription fatigue affects Indian consumers across SaaS platforms, and we provide the legal framework and step-by-step procedures you need to cancel with confidence.
Hiri's pricing structure and billing cycles
Hiri operates on two primary purchase models: annual subscription (renewed each year) and lifetime licence (one-time payment). The company prices services in USD; Indian users typically encounter INR conversions at the point of payment or invoice, depending on whether you purchased directly from the Hiri website or through a third-party app store.
| Plan type | Approximate INR cost | Billing cycle | Access and renewal |
|---|---|---|---|
| Annual subscription | ₹3,237-₹3,500 | Yearly renewal | 12 months of access, automatic renewal on expiry |
| Lifetime licence | ₹9,877-₹11,000 | One-time payment | Permanent access with indefinite updates |
| Monthly subscription (if available) | ₹300-₹400 | Monthly renewal | 30-day access with auto-renewal |
Exchange rates fluctuate daily; actual INR amounts depend on your card issuer's conversion rate and any applicable payment gateway charges. Yafee recommends checking your latest invoice to confirm the exact amount debited from your account.
When you should cancel Hiri
Cancellation is justified if the tool does not integrate smoothly with your existing workflow, if you have migrated to a competitor (such as Outlook, Gmail or Superhuman), or if you are cutting subscription expenses. If you purchased a lifetime licence and now regret the decision, your refund eligibility and cancellation procedure differ from annual subscribers. The timing of your purchase and the refund policy applicable at that date determine whether you can recover funds.
Your consumer rights under indian law
Your right to cancel a digital subscription is protected by multiple consumer protection frameworks in India.
The consumer protection act, 2019 and your cancellation rights
India's Consumer Protection Act, 2019 (the "Act") grants you explicit rights when you purchase digital goods and services. Section 2(47) defines "goods" to include digital products delivered by download or online access; consequently, Hiri qualifies as a digital good under Indian consumer law.
The Act establishes that you have 14 calendar days from the date of purchase to cancel a subscription or digital service without providing a reason. This is known as the "right to cancel" or "cooling-off period". The Central Consumer Protection Authority (CCPA) and state consumer commissions enforce these rights across India.
Your legal position: If you purchased Hiri within the last 14 days, you can demand a full refund without explanation. If you purchased more than 14 days ago, your refund eligibility depends on whether Hiri has been "substantially used" (defined as activating more than 10% of key features). Yafee advises that you retain all transaction receipts, email confirmations and screenshots of your account status, as these documents strengthen your position if a dispute arises.
The information technology act, 2000 and your data security
The Information Technology (IT) Act, 2000 requires companies like Hiri to comply with data protection obligations. When you cancel, Hiri must ensure your personal data (emails, task lists, login credentials) is either securely deleted or returned to you in an exportable format. Section 43A of the IT Act imposes liability on companies that fail to protect sensitive personal data.
Before you cancel, export your email and task data from Hiri in a standard format (CSV, IMAP or JSON if available). This protects you against accidental or non-compliant data deletion by the company.
How to cancel Hiri across different platforms
Your cancellation method depends on where you purchased Hiri-whether through Apple App Store, Google Play Store or the Hiri website directly.
Cancelling a Hiri subscription on iOS (Apple app store)
If you subscribed via Apple's App Store on an iPhone, iPad or Mac, you must cancel through your Apple ID account settings, not within the Hiri app itself. Apple processes all subscription cancellations for App Store purchases.
- Open the App Store on your iOS device or Mac.
- On iPhone or iPad: tap the profile icon (silhouette) in the top-right corner of the App Store tab.
- On Mac: click your account icon in the top-right corner of the App Store window.
- Select Subscriptions from the dropdown menu.
- Locate Hiri in your list of active subscriptions.
- Tap or click Hiri to view its subscription details page.
- Select Cancel subscription or Edit subscription (wording varies by iOS version).
- If you see "Edit" first, select it, then choose "Cancel subscription" on the next screen.
- Confirm your cancellation by tapping or clicking the confirmation button.
- Apple may display a retention offer (discount or extended trial); decline it if you are certain about cancellation.
- Check your email for Apple's cancellation confirmation within 5-10 minutes.
Timing: Your Hiri access remains active until the end of your current billing period. You will not lose access immediately, but you will not be charged for the next renewal. Yafee recommends keeping the confirmation email for your records.
Cancelling a Hiri subscription on android (Google play store)
If you subscribed through Google Play on an Android device, cancellation occurs within your Google Play account settings, not within the Hiri app.
- Open Google Play Store on your Android device.
- Tap your profile icon in the top-right corner of the screen.
- Select Manage subscriptions or Payments and subscriptions (labelling varies by Android version).
- Find and tap Hiri from your active subscriptions list.
- Tap Cancel subscription on the subscription details page.
- Follow any prompts requesting your reason for cancellation.
- Google uses these reasons for service improvement; your response does not affect your refund eligibility.
- Confirm the cancellation by tapping the final confirmation button.
- Check your registered email for Google's cancellation confirmation.
Google processes cancellations within 24 hours. Your access continues until the end of the current billing cycle, and no further charges will be applied to your payment method.
Cancelling a direct Hiri website subscription
If you purchased Hiri directly from the Hiri website (not via App Store or Google Play), you must contact Hiri's support team to initiate cancellation, as direct subscriptions do not have an automated self-service cancellation option in most cases.
- Log into your Hiri account at the official Hiri website.
- Navigate to Account settings or Billing (usually in the top-right menu or user dashboard).
- Look for a Manage subscription, Billing or Cancel subscription link.
- If no self-service option is visible, proceed to step 4.
- Go to Hiri's support page and select Contact support or Help.
- Submit a support ticket with the subject line: "Subscription cancellation request".
- In your message, include:
- Your full name and registered email address.
- Your subscription plan (annual or lifetime).
- The date you purchased the subscription.
- A brief reason for cancellation (optional, but helpful for transparency).
- Your preferred refund method (original payment method, bank transfer or credit to another service, if applicable).
- Request a written cancellation confirmation and refund timeline within 7 days.
- Monitor your email for Hiri's response and refund processing confirmation.
Important: Direct website subscriptions do not have automatic renewal toggles in all cases. Confirm in writing that your subscription will not renew. If Hiri's support team does not respond within 7 business days, escalate via email to their billing or finance department, citing the Consumer Protection Act, 2019.
Refund eligibility and timelines
Your refund rights differ based on how long you have held the subscription and how extensively you have used Hiri's features.
Refunds within 14 days of purchase
Under Section 2(47) of the Consumer Protection Act, 2019, you are entitled to a full refund if you cancel within 14 calendar days of your purchase, provided you have not "substantially used" the service. Substantially used typically means accessing core features beyond basic login and navigation.
To claim this refund: submit your cancellation request (via the method above) and explicitly state that you are exercising your 14-day cooling-off right. Provide your original transaction receipt or order confirmation. Hiri or the app store must process the refund within 5-7 business days. If they decline, file a complaint with your state's consumer commission (listed under the Consumer Protection Act framework).
Refunds after 14 days
If you cancel more than 14 days after purchase, your refund depends on Hiri's stated refund policy (which should have been disclosed at the time of purchase). Many SaaS providers offer pro-rata refunds for annual subscriptions cancelled mid-year, calculated as (remaining days / 365) × annual cost. Lifetime licences typically do not offer refunds after 30 days, as they represent a one-time perpetual grant.
Yafee advises checking your original purchase confirmation email for the refund policy applicable to your subscription. If the policy is unclear or missing, cite the Consumer Protection Act to demand a refund based on proportional usage.
Processing timelines
| Refund source | Processing time | Expected arrival in your account |
|---|---|---|
| Apple App Store | 3-5 business days | 5-7 business days |
| Google Play Store | 3-5 business days | 5-10 business days |
| Direct payment to Hiri | 5-7 business days | 7-14 business days (depends on your bank) |
| Credit card refund | Varies | 5-30 business days (card issuer dependent) |
If a refund does not appear within the expected window, contact your payment method provider (Apple, Google, your bank or card issuer) for a trace. Retain all cancellation confirmations and refund processing emails.
What happens after you cancel Hiri
Cancelling your subscription triggers a series of backend events that you should monitor to ensure a clean exit.
Access and data retention
Your Hiri access continues until the end of your current billing period. After that date, Hiri will deny you login access, and you will lose the ability to retrieve emails, tasks and other data stored in your account. Before your access expires, export all critical information: download your email data (via IMAP export if available), export your task lists (as CSV), and screenshot any important notes or settings.
Automatic renewal and recurring charges
Once you cancel through Apple App Store, Google Play or the Hiri website, Hiri will not charge you again. However, verify this by checking your App Store or Google Play subscription list 2-3 days after cancellation; Hiri should no longer appear in your active subscriptions. If you cancelled a direct website subscription, monitor your bank statement or card account for 30 days to ensure no further charges appear.
If an unexpected charge occurs after cancellation, contact Hiri's support team immediately with your cancellation confirmation. If they do not refund the erroneous charge within 7 days, file a chargeback with your bank or card issuer and report the company to the CCPA.
Account deletion and data removal
Cancellation terminates your subscription but does not automatically delete your account or personal data. Many users assume their data is deleted, but it typically remains on Hiri's servers for a retention period (often 30-90 days, depending on the privacy policy). If you want immediate deletion, contact Hiri's support team or privacy officer and request account termination under the right to erasure (a concept aligned with data protection principles in India).
Keep written confirmation of your deletion request for records, especially if you provided sensitive personal or financial information to Hiri.
Common cancellation mistakes and how to avoid them
Cancellation is straightforward, but small oversights can cost you money or access. We help you sidestep the most common pitfalls.
Mistake 1: cancelling the app instead of the subscription
Uninstalling the Hiri app from your phone or computer does not cancel your subscription. The subscription renews independently on the app store or billing platform, and you will be charged even though the app is no longer on your device. Always cancel the subscription through account settings (Apple ID, Google Play or Hiri website), not by deleting the app.
Mistake 2: missing the 14-day refund window
The Consumer Protection Act's 14-day cooling-off period applies only if you have not "substantially used" the service. Once you have explored most features, downloaded files or generated significant data, refund claims become harder. If you are unsure about keeping Hiri, cancel within the first week of purchase and cite the cooling-off period explicitly in your refund request.
Mistake 3: not documenting the cancellation
Always take screenshots of your cancellation confirmation, save cancellation emails, and record the date and time you cancelled. If Hiri or the app store later disputes the cancellation or charges you again, you will need proof of your cancellation request. Yafee recommends maintaining a folder with all SaaS cancellation confirmations for at least one year.
Mistake 4: ignoring charges after cancellation
Check your bank statement or card account at least twice after cancellation-once 3-5 days after, and again 30 days later. If an erroneous charge appears, do not delay in contacting Hiri. The sooner you report it, the easier it is to obtain a refund. After 60 days, chargeback requests become more difficult to justify.
Escalation: what to do if Hiri refuses to cancel or refund
If Hiri's support team ignores your cancellation request, denies a refund you are entitled to under the Consumer Protection Act, or charges you after cancellation, escalate formally.
Step 1: written escalation to Hiri
Send a formal email to Hiri's billing and support teams (if separate) with the subject line: "Formal cancellation and refund demand under Consumer Protection Act, 2019". State your purchase date, subscription type, cancellation request date, and the specific refund amount claimed. Provide a 7-day deadline for resolution. Keep a copy for your records.
Step 2: file a complaint with the central consumer protection authority (CCPA)
If Hiri does not respond or refuses your claim, register a consumer complaint with the CCPA (https://www.ccpa.gov.in) or your state's consumer commission. Complaints are free to file. Provide all documentation: receipts, cancellation confirmations, refund denials and correspondence with Hiri. The CCPA will investigate and may impose penalties or order refunds on the company's behalf.
Yafee has helped thousands of consumers navigate CCPA complaints for digital services, and the authority takes SaaS subscription disputes seriously.
Step 3: chargeback with your bank
If Hiri charged you after cancellation or denied a legitimate refund, contact your bank or card issuer and request a chargeback (also called a dispute or reversal). Provide your cancellation confirmation and the erroneous charge statement. Your bank will typically refund the amount within 30-60 days while it investigates the dispute.
Cancellation address and contact information
For direct cancellation requests or escalations, use the following contact details:
Hiri AS (company legal name)
Primary contact: [email protected] or [email protected]
Website: (as per your original subscription confirmation)
LEI (Legal Entity Identifier): on file with international registries
If you cannot locate a physical address, Hiri operates primarily as a cloud-based SaaS platform. Direct all cancellation and refund requests via email to the support addresses above, with copies sent to billing if separate. Document all communications in writing.
Yafee's comprehensive guide ensures you understand both your legal rights and the practical steps to cancel Hiri without friction. By following this procedure, referencing the Consumer Protection Act, 2019, and maintaining clear documentation, you secure your refund and exit cleanly. If Hiri resists, the CCPA and your bank stand ready to enforce your rights. Yafee has supported Indian consumers in similar SaaS disputes, and we encourage you to act promptly and document every step.
