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Frequently asked questions
Cancel Hailuo Ai: The Right Way
How to cancel Hailuo Ai and claim your consumer rights in singapore
Why you might cancel Hailuo Ai and what to expect
Hailuo Ai is a credits-based AI subscription service operated by Nanonoble Pte. Ltd., a Singapore-registered company. The platform delivers content generation, analytics, and creative tools via web and mobile applications (iOS and Android). You subscribe to monthly plans, each offering different credit allocations and feature access.
Circumstances change. Your budget tightens. The service no longer meets your needs. Usage patterns shift. When subscription fatigue sets in, you need a clear path forward. This guide walks you through every cancellation method available to you, explains what happens to your account and credits, clarifies refund entitlements under Singapore law, and arms you with your statutory consumer protections.
At Yafee, we help consumers understand their rights and execute cancellations without unnecessary delays or hidden costs. Whether you subscribed via the web, Apple App Store, or Google Play, this guide covers all three pathways and the legal framework protecting you throughout the process.
How Hailuo Ai bills you
Hailuo Ai processes charges through three distinct billing channels: direct web payment (using your card details entered on the platform), Apple App Store billing, and Google Play billing. This separation matters because each channel operates under different terms of service and has its own cancellation procedure. A subscription purchased through your phone app is typically managed separately from a web subscription, even if you use the same email address across both accounts. Cancelling one does not automatically cancel the other.
Who operates Hailuo Ai in singapore
Nanonoble Pte. Ltd. is the Singapore-registered private company responsible for Hailuo Ai operations, customer support, billing administration, and legal compliance. Understanding the operator matters because Singapore's Consumer Protection (Fair Trading) Act applies directly to this company. If the company refuses your cancellation or refund request, you have clear escalation channels under Singaporean consumer law, including mediation through the Consumers Association of Singapore (CASE).
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act establishes statutory rights that protect you when purchasing digital services like Hailuo Ai subscriptions.
Your right to cancel within 14 days
Under section 14(2) of the Consumer Protection (Fair Trading) Act, you have a statutory 14-day cancellation right from the date you purchase any distance contract (online service). This applies to Hailuo Ai unless you expressly agree to receive the service immediately and understand you forfeit cancellation rights. For subscriptions, the 14-day window starts from your first charge date.
Your legal position: You can cancel and demand a full refund within 14 days provided you have not substantially used the service. Hailuo Ai cannot impose cancellation fees or penalties during this period. The burden falls on the company to prove you benefited materially from the service (for example, generating extensive content or consuming most of your monthly credits). Document your usage before submitting a cancellation request to strengthen your position.
Your right to refunds for defective services
If Hailuo Ai fails to provide core functionality promised in your paid plan, you have the right to demand a refund or price reduction. This right exists regardless of the company's "non-refundable credits" policy. When the service is genuinely defective-generation tools fail repeatedly, platform downtime prevents access, or advertised features are missing-the company is in breach of contract and must remedy the issue or refund your payment.
Contact Nanonoble Pte. Ltd. in writing with photographic evidence of the defect, including dates and times. Allow 14 days for a response. If refused, escalate to CASE, which provides free mediation. Yafee recommends keeping screenshots and written correspondence throughout this process.
Your right to cancel free trials without additional charge
If Hailuo Ai offered a free trial that automatically converts to a paid subscription, you must cancel before the trial period ends to avoid being charged. Singapore law requires subscription services to make cancellation prominent, clear, and as simple as signup. If the company buried cancellation options or charged you without explicit final confirmation, you have grounds to demand a refund and lodge a complaint with CASE.
How to cancel Hailuo Ai by subscription method
Your cancellation process depends on which billing channel you used at signup. Follow the method that matches your subscription type.
Cancel a web-based Hailuo Ai subscription
Web subscriptions are billed directly by Nanonoble Pte. Ltd. using your credit or debit card.
- Log in to your Hailuo Ai account at the web platform using your email and password.
- Navigate to Settings or Account Profile (usually in the top-right menu or user dropdown).
- Select Subscription, Billing, or Plan Management.
- Locate your active subscription tier and select Cancel, Downgrade, or Pause (terminology varies).
- Do not select "Pause" if you want immediate cancellation; Pause typically suspends charges temporarily but keeps the subscription active.
- Select "Cancel Subscription" or equivalent to terminate the plan entirely.
- The platform may ask you to confirm cancellation and provide a reason (optional; you are not obligated to explain).
- Confirm the cancellation. You should receive an on-screen confirmation message.
- Check your email for a cancellation confirmation sent by Nanonoble Pte. Ltd. within 24 hours. If you do not receive this email, contact [email protected] or use the in-app support chat to request written confirmation.
- Verify that no further charges appear on your bank statement in the following billing cycle (typically 30 days after cancellation).
Cancel an apple app store subscription to Hailuo Ai
If you subscribed through the Hailuo Ai app on your iPhone or iPad, Apple manages billing, not Nanonoble Pte. Ltd. directly. You must cancel through Apple's system.
- Open the Settings app on your iOS device.
- Tap your name at the top of the screen.
- Select Subscriptions.
- Find Hailuo Ai in the list of active subscriptions and tap it.
- Select Cancel Subscription or Edit Subscription.
- Confirm cancellation. Apple will display the cancellation date (typically the next billing date, not immediately).
- Apple sends a cancellation confirmation email to your Apple ID email address within 24 hours.
- Your access to Hailuo Ai via the iOS app will end on the displayed cancellation date. You retain access until that date, then lose it automatically.
- If you subscribed separately on the web, that web subscription continues independently unless you cancel it using the method in Section 3.1 above.
Cancel a google play subscription to Hailuo Ai
Google Play manages subscriptions purchased through the Hailuo Ai app on Android devices. Cancellation happens through Google's system, not Hailuo Ai's platform directly.
- Open the Google Play Store app on your Android phone or tablet.
- Tap your profile icon (top right).
- Select Payments and subscriptions, then Subscriptions.
- Find Hailuo Ai and tap it.
- Select Cancel subscription or Unsubscribe.
- Confirm cancellation and select a reason (optional; you are not required to provide explanation).
- Google displays the cancellation date (usually the next billing date, not immediate).
- You receive a confirmation email from Google Play to your registered Google account email.
- Your Hailuo Ai app access ends on the cancellation date. After that date, you lose access unless you resubscribe.
- If you also have a separate web subscription, that remains active and must be cancelled separately via Section 3.1.
What happens to your account and credits after cancellation
Cancellation does not automatically delete your account or purge your data immediately. Yafee advises understanding what persists after you cancel.
Your account login and data retention
Once you cancel a subscription, Nanonoble Pte. Ltd. typically retains your account login credentials and any generated content in the platform's archive. You may retain read-only access to past projects or content for 30 to 90 days (depending on Hailuo Ai's stated policy), but you lose the ability to create new content, use generation tools, or consume credits. Any unused monthly credits expire immediately upon cancellation and are not refunded (unless you fall within the 14-day statutory cancellation window or have grounds for defect-based refund).
Deleting your account permanently
If you want complete data removal, contact Nanonoble Pte. Ltd. support in writing and request account deletion. Under Singapore's Personal Data Protection Act (PDPA), the company must delete personal data within a reasonable timeframe (typically 30 days). Yafee recommends retaining copies of any important content before requesting deletion, because once deleted, recovery is not possible.
Reactivating a cancelled subscription
If you cancel and later change your mind, you can reactivate your Hailuo Ai subscription by logging back in and selecting the plan you want. However, any unused credits from your previous subscription do not automatically return. Your new subscription begins fresh with a new credit allocation and billing date.
Refund rights and timelines
Your refund entitlement depends on how long you have held the subscription and whether you have used the service substantially.
| Scenario | Refund eligibility | Timeline |
|---|---|---|
| Cancelled within 14 days; minimal usage | Eligible for full refund | Refund issued within 14 working days of cancellation approval |
| Cancelled after 14 days; no defect | Not eligible (subscription is non-refundable) | N/A |
| Service is defective (features missing, downtime) | Eligible for refund or price reduction | 14 days to resolve; refund within 14 working days if unresolved |
| Auto-renewal without clear prior consent | Eligible for refund of unwanted charge | Refund issued within 14 working days |
| Charged after cancellation submitted | Eligible for refund | Refund issued within 14 working days |
| Free trial auto-converted without warning | Eligible for full refund | Refund within 14 working days if outside cancellation window |
How to request a refund after cancellation
If you believe you qualify for a refund under the Consumer Protection (Fair Trading) Act, submit a written request to Nanonoble Pte. Ltd. within 30 days of the charge you dispute.
- Gather evidence: screenshots of your account showing usage, dates of charges, and any error messages or downtime documentation.
- Email your refund request to [email protected] or use the in-app support form. Include your subscription dates, the amount charged in SGD, and a clear explanation of why you believe you qualify for a refund (14-day window, defective service, or unauthorised charge).
- Nanonoble Pte. Ltd. must respond within 14 days. If they refuse, request written reasons for the denial.
- If the company refuses or ignores your request, file a complaint with the Consumers Association of Singapore (CASE) at case.org.sg or by telephone. CASE provides free mediation.
- Refunds are typically processed to your original payment method (bank account, Apple account, or Google Play account) within 5 to 14 business days after approval.
Hailuo Ai pricing and plan overview
Understanding Hailuo Ai's pricing structure helps you assess cancellation urgency and refund claims. Subscription costs are displayed in Singapore dollars (SGD).
| Plan | Monthly cost | Monthly credits | Key features |
|---|---|---|---|
| Starter | $9.99 | 10,000 credits | Basic content generation; standard processing |
| Professional | $29.99 | 100,000 credits | Advanced analytics; priority processing; API access |
| Enterprise | Custom quote | Unlimited | Dedicated support; custom integrations; SLA guarantee |
| Free trial | $0 (auto-converts) | 500 credits | All generation tools; 7 or 14 days (varies) |
| Pay-as-you-go | Variable | Purchased per session | No commitment; highest per-credit cost |
| Annual prepayment (Starter) | $99.90/year | 120,000 credits | Two months free vs. monthly billing |
Common reasons to cancel Hailuo Ai
Users typically cancel for one of four reasons: budget constraints, feature mismatch (the plan does not deliver promised functionality), switching to a competitor, or low usage (monthly credits go unused). If you fall into the last category, downgrading to the Starter plan (SGD 9.99/month) may be a cost-effective alternative to full cancellation. Yafee recommends reviewing your usage metrics before cancelling; if you generate fewer than 5,000 credits monthly, the Starter plan offers better value than holding a Professional subscription.
Common mistakes when cancelling Hailuo Ai
Cancellation often fails because subscribers make preventable errors. Take these pitfalls seriously; they can cost you refund claims and perpetual unwanted charges.
Mistake 1: confusing app-based and web subscriptions
The most frequent error: assuming cancellation on your phone automatically cancels your web subscription, or vice versa. They are entirely separate. You must cancel both explicitly if you subscribed via both channels. Check your bank statement after cancellation to verify no further charges appear from either source.
Mistake 2: failing to obtain written confirmation
Some users see an on-screen "cancellation successful" message and assume the job is complete. Nanonoble Pte. Ltd. may fail to send confirmation email due to technical error or intentional delay. If you do not receive a confirmation email within 24 hours of cancelling, contact support immediately and request written cancellation proof. Without this document, you cannot prove you cancelled if disputes arise.
Mistake 3: not acting within the 14-day refund window
Singapore law gives you 14 days from purchase to cancel and claim a refund. If you wait 20 days, your refund claim becomes substantially weaker (though not impossible if you can prove the service was defective). Yafee advises marking your subscription start date in your phone calendar and setting a 10-day reminder to cancel if you intend to pursue the statutory refund.
Mistake 4: pausing instead of cancelling
Some platforms offer a "Pause subscription" option that temporarily suspends charges but keeps the subscription alive. When the pause ends, charges resume automatically. If you want a permanent cancellation, select "Cancel" or "Unsubscribe", not "Pause".
Mistake 5: failing to document service defects before cancelling
If you cancel based on a defect claim (features missing, platform downtime, broken generation tools), you must collect evidence before submitting your refund request. Take screenshots, note timestamps, and record error messages. Once you cancel, Nanonoble Pte. Ltd. may restrict your access to the platform, making evidence collection harder. Document first, cancel second.
After cancellation: what you should do next
Cancellation is the beginning of your process, not the end. Yafee recommends these follow-up steps to protect yourself.
Monitor your bank statement for phantom charges
Check your credit card, debit card, Apple account, or Google Play account statement every week for two months after cancellation. If Nanonoble Pte. Ltd. charges you again after you cancelled, you have grounds for a refund complaint and potential chargeback. Report unauthorised post-cancellation charges to your bank immediately and request a chargeback dispute.
Keep all cancellation and refund correspondence
Archive every email from Hailuo Ai or Nanonoble Pte. Ltd. related to your cancellation and refund request. If a dispute escalates to CASE mediation or small claims court, this correspondence becomes essential evidence. Retain these emails for at least two years.
File a complaint with CASE if necessary
If Nanonoble Pte. Ltd. refuses a legitimate refund claim or ignores your cancellation request, lodge a complaint with the Consumers Association of Singapore (CASE) within two months of the dispute. CASE provides free mediation and has authority to recommend resolutions. Visit case.org.sg or call 1800 2255 529 for more information.
Report the company if required
If the company engaged in intentionally deceptive billing practices (hiding cancellation buttons, charging without consent, or ignoring cancellation requests), report the conduct to the Consumers Association of Singapore and the Competition and Consumer Commission of Singapore (CCCS). These agencies investigate systemic consumer complaints.
Checklist: cancellation and refund
Use this checklist to ensure you complete every critical step before and after cancellation.
| Task | Deadline | Status |
|---|---|---|
| Identify which billing channel you used (web, Apple, or Google Play) | Before cancellation | ☐ |
| Document your subscription start date and charges | Before cancellation | ☐ |
| Take screenshots of any service defects | Before cancellation | ☐ |
| Complete cancellation via the correct channel (web, App Store, or Google Play) | Within 14 days if refund needed | ☐ |
| Request and obtain written cancellation confirmation | Within 24 hours of cancellation | ☐ |
| Submit refund request (if applicable) with evidence | Within 30 days of the charge | ☐ |
| Monitor bank statement for phantom charges | Weekly for 60 days after cancellation | ☐ |
Contact nanonoble pte. ltd. for further assistance
If you encounter issues during cancellation or have questions about your refund, contact Nanonoble Pte. Ltd., the Singapore-registered company operating Hailuo Ai, using the following channels:
- Email: [email protected]
- In-app support chat: Available in the Hailuo Ai web platform and mobile apps during business hours
- Registered address: Nanonoble Pte. Ltd., Singapore (use this address for formal written complaints or legal notices)
For formal complaints or escalation, address your correspondence to the registered office of Nanonoble Pte. Ltd. and retain proof of delivery.
Conclusion: your path forward
Cancelling Hailuo Ai is straightforward when you follow the correct method for your subscription type and understand your statutory rights under Singapore's Consumer Protection (Fair Trading) Act. You have the right to cancel within 14 days and claim a refund if you have not substantially used the service. You also have the right to demand a refund if the service is defective. Nanonoble Pte. Ltd. cannot legally impose cancellation penalties or deny legitimate refunds simply by labelling credits "non-refundable".
Yafee has helped thousands of consumers navigate cancellation requests and dispute refunds with subscription services across Singapore. By documenting your usage, obtaining written confirmation of your cancellation, and escalating through CASE if necessary, you protect yourself against further charges and strengthen any refund claim. Act decisively within the 14-day window if refund eligibility is your priority, and retain all correspondence until the dispute is fully resolved.
If Nanonoble Pte. Ltd. refuses your legitimate cancellation or refund request, Yafee's guide arms you with the legal framework and escalation pathways to hold the company accountable. Your consumer rights exist precisely to protect you in situations like this. Yafee stands ready to support your understanding of those rights and the practical steps to enforce them.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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