Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Goodnotes, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Goodnotes in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Goodnotes
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Goodnotes subscription with zero hassle
1
Fill in the form
Give us your details and those of your Goodnotes subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Goodnotes. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Goodnotes refuses your cancellation.
Frequently asked questions
Cancel Goodnotes: The Right Way
How to cancel Goodnotes in singapore and recover your money in 2026
What Goodnotes is and why you might want to cancel
Goodnotes is a note-taking and PDF annotation application available on iOS, Android, Mac and web platforms. The app lets you write by hand, markup documents in real time, and organise files across all your devices. If you use it for study, professional meetings or document management, you may have purchased an annual subscription or one-time licence.
You may be cancelling because you found a lower-cost alternative, switched to a different device ecosystem, or discovered the app does not suit your workflow anymore. Whatever your reason, Yafee is here to walk you through the exact cancellation steps so you recover your money and retain access to your files.
Who uses Goodnotes and what for
Students use Goodnotes to capture searchable handwritten lecture notes. Legal and financial professionals markup contracts and reports with precision. Project managers and planners store all documents in one searchable space. The app syncs across your devices automatically, so your notes follow you everywhere.
Why cancelling matters in singapore
Goodnotes renews your subscription automatically each year unless you cancel before the renewal date. Missing your deadline by even one day triggers a full annual charge to your payment method. Yafee helps you identify your renewal date and cancel on time, so you keep your money.
Goodnotes pricing and subscription plans in singapore
Goodnotes offers two main paid options, with pricing in Singapore dollars depending on where you purchase.
| Plan | Price (SGD) | Billing cycle | What you get |
|---|---|---|---|
| Essential Yearly | S$17.98 | Annual renewal | Unlimited documents, audio transcription, AI features, real-time collaboration on all platforms |
| Special Edition (Apple only) | S$43.00 to S$53.98 | One-time purchase | Lifetime access on Apple devices, no recurring charges, legacy option for users wanting permanent access |
| Free plan | S$0 | Ongoing | Limited documents, basic features, no collaboration or advanced AI |
Most Singapore users subscribe to the Essential plan and renew automatically every year unless you cancel. The Special Edition is a one-time purchase, so it does not renew and requires no cancellation step.
Your consumer rights and what they mean for you
Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel most digital subscriptions within 7 days of purchase, provided Goodnotes has not begun delivering the service with your explicit consent.
Your legal position as a singapore consumer
The Consumer Protection (Fair Trading) Act grants you statutory cancellation rights for distance contracts (including digital services and app subscriptions). Your rights are:
- Cancellation within 7 days of purchase for standard subscriptions, even if you change your mind
- A full refund if Goodnotes has not begun delivering the service or you have not accessed it with your consent
- No cancellation fee if you exercise this right within the 7-day period
- Written confirmation of your cancellation from Goodnotes within a reasonable timeframe
If you cancel after the 7-day period, your right depends on Goodnotes' own terms and the specific circumstances. However, Yafee recommends cancelling well before your annual renewal date, which is when the next charge occurs.
What happens if Goodnotes refuses to cancel
If Goodnotes denies your cancellation request or refuses to process a refund you are entitled to under the Consumer Protection (Fair Trading) Act, escalate your complaint to the Consumers Association of Singapore (CASE). CASE is Singapore's official consumer watchdog and can intervene on your behalf at no cost to you.
How to cancel Goodnotes on your platform
Your cancellation method depends on where you bought Goodnotes, because payment platforms control subscriptions in Singapore. Yafee recommends checking which store processed your payment before you start, because the steps differ significantly.
Cancel Goodnotes on the apple app store (iPhone, iPad, mac)
If you subscribed through Apple, you must cancel through Apple's subscription settings, not through Goodnotes itself.
- Open the Settings app on your iPhone, iPad or Mac.
- On iPhone or iPad, tap Settings, then tap your name at the very top of the screen
- On Mac, open System Preferences or System Settings, then click your Apple ID
- Select Subscriptions (you may need to navigate through iCloud or Password & Security first).
- Find and tap Goodnotes in the list of your active subscriptions.
- Tap or click Cancel Subscription and confirm your choice when prompted.
- Apple will display your exact cancellation date; your subscription remains active until that date.
- Screenshot your cancellation confirmation email from Apple immediately for your records.
Important: Apple controls all App Store refunds and cancellations. Goodnotes cannot cancel or refund App Store purchases on your behalf, even if you contact the company directly. You must use Apple's own system.
Cancel Goodnotes on google play (Android)
Android users on Google Play follow a similar but distinct process using the Google Play app or web store.
- Open the Google Play app on your Android device.
- Alternatively, open google.com/play in your web browser on any device
- Tap the profile icon in the top right corner, then select Payments and subscriptions.
- Tap Subscriptions and find Goodnotes in your active list.
- Tap Cancel subscription and confirm when Google Play asks you to choose a reason for cancellation.
- Google Play will show your cancellation effective date; your access continues until that date.
- Save a screenshot or email confirmation of your cancellation.
Google Play, like Apple, controls refunds and cancellation processing. Contact Google Play Support if Goodnotes does not disappear from your subscriptions list within 24 hours.
Cancel Goodnotes on the web (direct subscription)
If you purchased a subscription directly through Goodnotes' website using a credit or debit card, follow these steps.
- Visit the official Goodnotes website and log into your account.
- Look for a Profile, Account, or Settings menu, typically in the top right corner
- Navigate to Subscriptions, Billing, or Purchase History.
- Locate your active Goodnotes Essential Yearly subscription.
- Select Cancel Subscription or Manage Subscription.
- Follow the on-screen prompts to confirm cancellation and state a reason if requested.
- Goodnotes will email you a cancellation confirmation within 24 hours.
If you do not receive a confirmation email within one business day, contact Goodnotes directly at their Singapore registered office or support channel (detailed in the final section).
Refunds, timelines and what to expect after cancellation
Understanding refund timelines helps you confirm that your cancellation has processed correctly and your money is on its way back.
When you will receive your refund
Refund timelines vary depending on your payment platform and bank. Here is what Yafee recommends you expect:
| Payment method | Refund timeline | Next step if you do not receive it |
|---|---|---|
| Apple App Store | 3 to 5 working days | Contact Apple Support directly |
| Google Play Store | 3 to 5 working days | Check Google Play Support or contact your bank |
| Credit or debit card (direct) | 5 to 10 working days | Contact your bank's customer service line |
| Digital wallet (GrabPay, PayNow) | 1 to 3 working days | Check your wallet account or contact the wallet provider |
What to do after you cancel Goodnotes
Cancelling your subscription does not immediately delete your documents or notes. You retain read-only access to all your files until your current billing period ends. Yafee recommends you take these steps immediately after cancellation:
- Export or back up all your notes and documents to your computer before your billing period expires
- Download your data in PDF or image format if Goodnotes supports export
- Transfer important documents to a free note-taking app or cloud storage service like Google Drive or OneDrive
- Set a phone reminder for the day before your billing period ends, so you can secure your files before access closes
Your access after cancellation
Once your billing period ends, your Goodnotes account downgrades to the free plan automatically. You will lose access to premium features like AI transcription and real-time collaboration. Your existing documents remain on your devices if you have synced them offline, but you cannot create new documents or use advanced features without resubscribing.
Common cancellation mistakes and how to avoid them
Many Singapore consumers cancel successfully but then face unexpected charges because they overlooked a simple step. Rest assured, these mistakes are easy to prevent once you know what to watch for.
Mistake 1: cancelling Goodnotes itself instead of your subscription platform
If you subscribed through Apple or Google Play, deleting the Goodnotes app does NOT cancel your subscription. The app and the subscription are separate. You must cancel through Apple Settings or Google Play, not by removing the app from your device.
Mistake 2: missing your renewal date because you do not know when it is
Most users do not check their renewal date until the charge appears on their bank statement. By then, it is too late to cancel within the grace period. Check your subscription renewal date the day you cancel, then set a phone alarm for exactly one week before renewal. This gives you a safety window.
Mistake 3: assuming your cancellation is complete without written proof
A cancelled subscription does not always disappear from your subscriptions list immediately. Some platforms take 24 to 48 hours to update. Yafee strongly recommends you take a screenshot of your cancellation confirmation and save the email you receive. Without written proof, you cannot dispute a charge if Goodnotes debits you again by mistake.
Mistake 4: ignoring charges after cancellation
If you see a charge to your card after cancelling, contact your payment platform (Apple, Google, or your bank) immediately, not Goodnotes. You have 180 days to dispute the transaction under Singapore's Consumer Protection (Fair Trading) Act. Do not wait.
Before you cancel: what to consider
Cancellation is permanent once your billing period ends, so Yafee recommends you weigh these factors first.
| Factor | Keep Goodnotes if | Cancel Goodnotes if |
|---|---|---|
| Cost | You use it daily and S$17.98 per year is worth the convenience | You use free alternatives like OneNote or Apple Notes instead |
| Device ecosystem | You own multiple Apple devices and need seamless sync | You switched entirely to Android or Windows and no longer use Apple devices |
| Collaboration features | You work in teams and need real-time document sharing | You work alone or your team uses a different tool like Notion or Microsoft Teams |
| Premium AI features | You rely on audio transcription and AI summaries for productivity | You do not use these features or can replace them with ChatGPT or other tools |
Cancellation address and escalation contacts in singapore
If Goodnotes does not process your cancellation or refund within the timeframes stated above, Yafee recommends you escalate your complaint using these official channels.
Contact Goodnotes directly
Before escalating, attempt to resolve the issue with Goodnotes' own support team. Send a written request to cancel to:
- Email: Goodnotes customer support (check their website for the current support email address, as this is the primary channel)
- In-app messaging: Open Goodnotes and use any in-app Help or Support option
- Web form: Visit the official Goodnotes website and complete their contact form with your subscription details, payment date, and cancellation request
Keep detailed records of all messages, including dates sent and responses received.
Escalate to your payment platform
If Goodnotes does not respond within 5 working days, contact the platform where you paid:
- Apple App Store: Visit appleid.apple.com, select Purchase History, find the Goodnotes charge, and click Report a Problem. Apple will investigate and may issue a refund directly.
- Google Play: Open Google Play, go to Payments and subscriptions, select the transaction, and tap Report a problem. Google will review your claim.
- Your bank or card issuer: Call the number on the back of your credit or debit card and request a chargeback or dispute for the Goodnotes subscription charge.
Escalate to the consumers association of singapore (CASE)
If you have contacted Goodnotes and your payment platform but still have not received your refund, file a complaint with CASE, Singapore's official consumer protection body. CASE investigates breaches of the Consumer Protection (Fair Trading) Act at no cost to you.
- Website: case.org.sg
- Phone: +65 6100 0315
- Email: [email protected]
- Provide CASE with copies of your cancellation confirmation, refund request, payment proof, and all correspondence with Goodnotes
CASE has statutory power to compel Goodnotes to comply with Singapore consumer law, and most complaints are resolved within 2 to 4 weeks.
Why yafee helps you cancel with confidence
Yafee is a contract law specialist and cancellation guide trusted by thousands of Singapore consumers. We ground every recommendation in Singapore's Consumer Protection (Fair Trading) Act and explain the law in plain, actionable steps so you recover your money without confusion or delay.
Whether you are cancelling Goodnotes, comparing pricing or navigating refund disputes, Yafee has helped thousands of consumers cancel subscriptions faster and recover funds they thought were gone. Visit yafee.com to access our free cancellation guides, legal resources and live support whenever you need help.