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Frequently asked questions
Cancel Facemagic: The Right Way
How to cancel Facemagic and stop recurring payments in singapore
What Facemagic is and why you might cancel
Facemagic is a subscription-based mobile application that uses artificial intelligence to swap, enhance, and transform faces in your photos and videos. The service operates across iOS, Android, and web platforms, charging users weekly, monthly, or annually for VIP access to premium creative tools. At Yafee, we understand that subscription spending can spiral quickly-especially when apps no longer match your creative needs or budget priorities.
Many users discover that Facemagic delivers entertainment value initially, then sits unused on their devices while charges accumulate. Whether you've found cheaper alternatives, realised the free tier covers your requirements, or simply want to reclaim control of your digital spending, cancelling Facemagic is straightforward once you follow the correct procedural steps. Yafee helps thousands of Singapore consumers take back control of their subscriptions every month.
Common reasons to cancel Facemagic
You might cancel because the app no longer aligns with your creative workflow, the recurring charges feel disproportionate to occasional use, or you prefer competing tools offering better value. Others cancel after discovering that advanced features cost extra, or because they've moved to desktop-based editing software. Some users simply decide face-swapping no longer engages them as a hobby or creative pursuit.
The cost of remaining subscribed
If you remain subscribed to the annual VIP plan, you pay S$40.98 per year. Monthly plans cost S$8.98 every 30 days. Weekly subscriptions charge S$5.98 every 7 days. Even on the lowest tier, these charges accumulate rapidly if you forget to cancel-which is why Yafee recommends auditing your active subscriptions quarterly. A single annual plan forgotten for just three years costs you over S$120.
Facemagic VIP pricing for singapore users
Below is the exact pricing structure for all Facemagic subscription tiers as they appear on the Apple App Store and Google Play Store for Singapore-based users.
Current subscription costs and billing cycles
| Plan name | Price (SGD) | Billing cycle | Annual cost (SGD) | Best for |
|---|---|---|---|---|
| Meta Face VIP Weekly | S$5.98 | 7 days | S$310.96 | Short-term testing |
| Meta Face VIP Monthly | S$8.98 | 30 days | S$107.76 | Regular casual users |
| Meta Face VIP Annual | S$40.98 | 365 days | S$40.98 | Committed professionals only |
What each VIP tier includes
All three subscription tiers unlock identical VIP features: unlimited face-swaps, advanced filters, higher-quality output rendering, and faster processing speeds. The only practical difference is billing frequency. The annual plan appears cheaper per month (approximately S$3.41), but it locks your money away for a full 365 days. Yafee recommends the monthly option unless you're absolutely certain you'll use Facemagic consistently throughout the year.
Your consumer rights under singapore law
Your cancellation rights are protected by the Consumer Protection (Fair Trading) Act (Chapter 52A of the Singapore Statutes). This legislation grants you the right to cancel distance contracts-including digital services purchased online-within a statutory period and receive a refund if the service fails to meet the description provided.
Your legal position when cancelling Facemagic
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel your Facemagic subscription at any time, provided you follow the correct procedural steps. If Facemagic fails to provide the service as described, or charges you without explicit consent, you may lodge a complaint with the Consumers Association of Singapore (CASE). Yafee advises keeping screenshots of your purchase confirmation, subscription status page, and any charge notifications as evidence. If Facemagic refuses to process your cancellation or fails to refund eligible amounts, you can escalate your complaint to CASE, which investigates on your behalf at no cost.
Automatic renewal protections
The Act specifically protects consumers against unfair automatic renewal terms. Facemagic must obtain your clear, informed consent before charging you for renewal. If you cancel your subscription before the renewal date, the company cannot charge you again. Should you be charged after requesting cancellation, you have grounds to dispute the transaction with your payment provider or through CASE.
How to cancel Facemagic on iOS
If you subscribed to Facemagic through your iPhone or iPad, Apple's App Store manages your subscription directly. Follow these steps to stop your payments within minutes.
Step 1: open the app store app
Locate and tap the App Store icon on your home screen. The icon displays a white symbol resembling crossed lines inside a blue square.
Step 2: access your account settings
Tap the account icon in the top-right corner of the App Store screen. This icon displays a person's silhouette inside a circle. Your Apple ID profile page will open.
Step 3: navigate to subscriptions
Select "Subscriptions" from your account menu. You'll see a complete list of all active subscriptions linked to your Apple ID, displayed with renewal dates and prices.
Step 4: locate and select Facemagic
Find "Facemagic" or "Meta Face VIP" in your subscriptions list. Tap it to view detailed subscription information, including your next renewal date, current price, and auto-renewal status.
Step 5: cancel your subscription
Tap "Cancel Subscription" at the bottom of the screen. Apple will prompt you to confirm your reason for cancelling-select the option that best describes your situation.
Step 6: confirm cancellation
Review the final confirmation message. Apple will display your cancellation effective date and confirm that your access to Facemagic VIP features will end on that date. Your subscription is now cancelled, and no further charges will occur.
How to cancel Facemagic on android
If you subscribed through an Android device, Google Play Store handles your subscription management. Follow these steps to cancel your recurring payments.
Step 1: open google play store
Launch the Google Play Store app on your Android device. Tap the circular profile icon in the top-right corner of the screen.
Step 2: access subscriptions
Select "Payments and subscriptions" from the menu. Then tap "Subscriptions" to view all active subscription services linked to your Google account.
Step 3: find Facemagic
Locate "Facemagic" or "Meta Face VIP" in your subscriptions list. Tap the subscription name to open its management page.
Step 4: select cancel subscription
Tap "Cancel subscription" and confirm your choice in the dialogue box that appears. Google will ask for your cancellation reason.
Step 5: confirm effective date
Review the confirmation screen showing your cancellation effective date. Your VIP access will terminate on that date, and Google will process no further charges.
How to cancel Facemagic on the web platform
If you subscribed directly through Facemagic's website rather than through an app store, contact the company's support team directly to process your cancellation.
Contacting Facemagic support for web cancellations
Visit Facemagic's official website and locate their contact page or support email address. Send a cancellation request with your registered email address, account username, and current subscription plan details. Request written confirmation of your cancellation and any applicable refund. Retain all correspondence for your records. At Yafee, we recommend sending this request via email rather than contact forms, as email provides a timestamped record of your cancellation request.
Refunds and what to expect after cancellation
Your refund eligibility depends on your cancellation timing and the terms of your specific subscription tier.
When you're entitled to a refund
If you cancel before your next renewal date, you retain access to Facemagic VIP features until that renewal date arrives. You will not be charged again, and your subscription will automatically terminate. If you cancel within a reasonable period after purchase (typically 14 days, depending on your payment method and subscription tier), you may be entitled to a full refund of that period's charges. The Consumer Protection (Fair Trading) Act protects you against unexpected charges and unfair contract terms.
Processing your refund request
If you believe you're entitled to a refund, contact your payment provider directly. If you subscribed through Apple or Google, they handle refunds according to their own policies-typically up to 48 hours processing time. If you subscribed through Facemagic's website, contact their support team with your order number and request a refund. Yafee advises documenting all communication and following up within 7 days if you receive no response.
Disputed charges
If Facemagic charged you after you requested cancellation, or if charges appear unauthorised, dispute the transaction with your bank or payment provider. They can reverse charges and conduct an investigation. You may also file a complaint with CASE, which will intervene on your behalf at no cost to you.
Common mistakes to avoid when cancelling
Cancelling Facemagic is straightforward, but several easily correctable mistakes can delay or derail the process. Don't worry-Yafee has guided thousands of Singapore users through this exact procedure successfully.
Mistake 1: deleting the app without cancelling the subscription
Simply uninstalling Facemagic from your device does not cancel your subscription. Your VIP plan will continue to renew automatically, and charges will continue. You must cancel through the App Store, Google Play Store, or Facemagic's website directly-then delete the app afterward.
Mistake 2: failing to document cancellation confirmation
After cancelling, take a screenshot of your cancellation confirmation page showing the effective cancellation date. This evidence protects you if a dispute arises later. Save this screenshot to your phone or email it to yourself for safekeeping.
Mistake 3: not checking for refund eligibility before cancelling
Review your subscription plan and next renewal date before cancelling. If you're within 14 days of purchase, you may be entitled to a refund. If you cancel just before renewal, you'll lose access immediately without refund-but you'll avoid the next charge. Calculate your personal situation first.
Mistake 4: using a third-party cancellation service
Never provide your Apple ID, Google account, or Facemagic login credentials to third-party subscription cancellation websites. These services charge fees to do something you can accomplish free in minutes. They also expose your personal data to security risks. Cancel directly through the official channels only.
What happens after you cancel Facemagic
Cancellation is final and immediate on most platforms. Understanding what changes after you hit "cancel" helps you plan your creative workflow accordingly.
Your access after cancellation
You retain full VIP access to Facemagic until your current billing period expires. If you cancel on day 5 of a 30-day cycle, you keep VIP features until day 35. After that date, your account reverts to the free tier, which includes limited face-swaps and basic features. You can resubscribe at any time, but no credit or discount applies to future purchases.
Recovering your media and data
Before your VIP access ends, export or download any projects, edited photos, or videos you wish to keep. Facemagic may not preserve your media indefinitely, particularly if your account becomes inactive. Check the app's settings menu for export or backup options.
Switching to alternatives
If you're moving to a competing service, install it before your Facemagic access expires. This allows you to export projects or test the new platform while retaining your current setup. Yafee recommends trialling alternatives on their free tiers before committing to a new paid subscription.
Timing checklist: cancellation step-by-step
| Action | Timing | Evidence required |
|---|---|---|
| Decide to cancel | Any time | None |
| Check renewal date | Before cancelling | Screenshot of renewal date |
| Submit cancellation request | Before renewal date | Cancellation confirmation email or screenshot |
| Verify no further charges | After next billing cycle | Bank statement or app store receipt |
| File complaint if charged | Within 30 days of unauthorised charge | Screenshots, emails, bank records |
Facemagic's contact details and cancellation address
Facemagic Productions is registered and operates from Malden, The Netherlands. The company provides no dedicated Singapore office or postal address. To cancel a web-based subscription or dispute charges, contact Facemagic through their official website support page. If you subscribed through Apple or Google, those companies handle your cancellation requests directly-you do not need to contact Facemagic separately.
Escalation contacts in singapore
If Facemagic refuses your cancellation or refund request, escalate your complaint to the Consumers Association of Singapore (CASE). CASE investigates subscription disputes free of charge and can compel refunds if the company has acted unfairly. You can file a complaint online at www.case.org.sg or call 6100 0315 during business hours.
Final steps: confirming your cancellation
After you've clicked "cancel," complete these final verification steps to ensure your subscription terminates cleanly and no surprise charges arrive.
Verify cancellation in your account
Return to the App Store, Google Play Store, or Facemagic's website within 24 hours. Check your subscriptions section to confirm Facemagic no longer appears as active. Your account should show "Subscription cancelled" or "No active subscription."
Monitor your next billing cycle
On your next renewal date (or 7 days after cancellation, whichever is sooner), review your bank statement and app store receipts. Confirm that no charge from Facemagic appears. If a charge does appear after cancellation, dispute it immediately with your payment provider and file a complaint with CASE.
Set a calendar reminder
Record today's date and your cancellation confirmation date in your phone's calendar. Set a reminder for 48 hours after your planned renewal date to verify no charge occurred. This simple step prevents you from discovering a forgotten charge months later.
At Yafee, we've helped thousands of Singapore consumers cancel unwanted subscriptions and reclaim control of their digital spending. Whether you're eliminating Facemagic or auditing your entire subscription portfolio, the principle remains the same: follow the official platform's cancellation steps, document your confirmation, and verify no further charges occur. Your consumer rights are protected by Singapore law, and the process takes only minutes. Cancel today, keep your money, and redirect your budget to the subscriptions that genuinely serve your needs.
Important warning
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