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Frequently asked questions
Cancel Faceapp: Step-by-Step Guide
How to cancel FaceApp in singapore and stop recurring charges
Understanding FaceApp and its subscription model
FaceApp is an artificial intelligence-powered photo editor that applies transformative filters to your images. The app offers features including age simulation, gender transformation, hairstyle adjustments and makeup effects. FaceApp operates on a freemium model, meaning basic filters are free but premium filters and advanced tools require either one-time in-app purchases or an active paid subscription.
You may have downloaded FaceApp impulsively, used it once and then forgotten about recurring charges appearing on your account. Alternatively, you might have purchased a subscription expecting higher quality results only to find the output disappoints. At Yafee, we recognise that not every application deserves continued access to your payment methods or storage space on your device. Cancelling FaceApp should be transparent and straightforward, regardless of which payment platform you used.
How FaceApp charges users in singapore
FaceApp processes payments through three distinct channels in Singapore: the Apple App Store (for iPhone and iPad users), Google Play Store (for Android users) and direct web-based payments processed through Stripe. Each payment platform operates under different refund policies and cancellation procedures, which is why identifying where you made your purchase is the critical first step.
FaceApp displays multiple subscription tiers in Singapore ranging from S$7.00 (likely monthly access) to S$42.00 (likely annual access). However, the app's listings do not always explicitly state the duration or renewal frequency of each plan. You must check your payment history in your bank statement or your Apple/Google account to confirm the exact billing cycle and amount you agreed to.
Why you might want to cancel FaceApp
You should cancel FaceApp if you no longer actively use the filters, if the subscription cost exceeds the value you receive, or if you prefer free or cheaper alternatives such as Snapseed, Lightroom Mobile or Pixlr. Cancellation becomes urgent if you have been charged without your authorisation or if you cannot recall signing up for a subscription in the first place.
Your consumer rights when cancelling in singapore
Singapore's Consumer Protection (Fair Trading) Act establishes clear legal protections for you when you purchase digital services through apps and online platforms.
What the consumer protection (Fair trading) act guarantees you
Under the Consumer Protection (Fair Trading) Act, all traders including FaceApp must not engage in unfair or deceptive conduct. This means FaceApp is legally required to disclose subscription terms, billing cycles, renewal dates and cancellation methods before you complete payment. If FaceApp fails to provide this information clearly or deliberately makes cancellation difficult to prevent, you have legal grounds to escalate your complaint.
Furthermore, if FaceApp refuses to process your cancellation request or denies a legitimate refund claim, you can lodge a formal complaint with the Consumers Association of Singapore (CASE). CASE functions as your independent advocate and can pressure FaceApp to resolve disputes, process cancellations or issue refunds in accordance with fair trading principles. Yafee recommends documenting all communication attempts with FaceApp before escalating to CASE, as this strengthens your position.
Your legal right to cancel before the next billing date
You hold an absolute right to cancel any subscription before the next billing date takes effect. Most payment platforms including Apple App Store, Google Play Store and Stripe-processed services allow cancellations within 24 to 48 hours before your renewal date. If FaceApp or a payment platform charges you after you have formally requested cancellation, you can dispute the charge with your bank or card issuer under consumer protection rules. Your bank will reverse unauthorised charges and may impose penalties on the merchant.
Your legal position: If you cancel before the renewal date but are still charged, you have the right to demand a full refund. If FaceApp refuses, escalate to CASE or your card issuer. You do not need to provide a reason to cancel a subscription.
How to cancel FaceApp on iPhone via apple app store
If you purchased your FaceApp subscription through the Apple App Store on your iPhone or iPad, you must cancel through Apple's subscription management system, not through the FaceApp app itself.
- Open the Settings app on your iPhone or iPad.
- Tap your name or Apple ID at the top of the Settings menu.
- Select Subscriptions (if you see "Media & Purchases" first, tap that option, then locate and tap Subscriptions).
- Scroll through the list and find FaceApp in your active subscriptions.
- Tap FaceApp to open its subscription details page.
- Tap Cancel Subscription.
- Select your reason for cancelling from the options presented (optional but helpful for Apple's records).
- Confirm the cancellation by tapping Cancel Subscription again.
- Apple will display a confirmation message. Take a screenshot of this confirmation for your records.
After you cancel, Apple will allow you to use FaceApp until your current billing period ends. No further charges will appear after that date.
How to cancel FaceApp on android via google play store
If you purchased your FaceApp subscription through the Google Play Store on an Android device, you must cancel through Google's subscription management system.
- Open the Google Play app on your Android device.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions.
- Tap Subscriptions.
- Find and tap FaceApp in your active subscriptions list.
- Tap Cancel subscription.
- Follow the prompts to confirm cancellation and optionally select a cancellation reason.
- Google will send you a confirmation email to your registered Gmail address.
After cancellation, you retain access to FaceApp's premium features until your current billing cycle expires. Google will not charge you again after that date.
How to cancel FaceApp if you paid directly via web or stripe
If you purchased a FaceApp subscription directly through the FaceApp website or via Stripe payment processing, you must contact FaceApp's support team to request cancellation.
- Visit the FaceApp website and locate the contact or support page.
- Click the help or support link (usually at the bottom of the page).
- Select the option for billing or subscription issues.
- Use the contact form or email address provided to send a cancellation request.
- In your message, include:
- Your full name as registered with FaceApp
- The email address linked to your subscription
- The exact date you wish to cancel
- A clear statement: "I request immediate cancellation of my FaceApp subscription"
- Send the message and retain a copy for your records.
- FaceApp should respond within 5 to 7 business days with a cancellation confirmation.
If FaceApp does not respond or refuses to cancel, contact your bank or card issuer to dispute the charges directly. Yafee advises keeping all email correspondence as evidence for your dispute claim.
FaceApp subscription pricing in singapore
Understanding FaceApp's pricing structure helps you assess whether cancellation is the right choice or whether a different payment option suits you better.
| Subscription tier | Price in SGD | Renewal frequency | Premium features included |
|---|---|---|---|
| Monthly subscription | S$7.00 | Every 30 days | All premium filters and tools |
| Quarterly subscription | S$15.00 | Every 90 days | All premium filters and tools |
| Annual subscription | S$42.00 (best value) | Every 365 days | All premium filters and tools |
| One-time purchase (7-day trial) | S$2.00 | One-time only | Premium access for 7 days |
If you are unsure which tier you subscribed to, check your bank statement or your Apple/Google account transaction history. The price you paid will indicate whether you chose monthly (S$7.00), quarterly (S$15.00) or annual (S$42.00) billing.
Will you receive a refund after cancelling FaceApp?
Refund eligibility depends on your payment platform and how long ago you made your purchase.
Refunds through apple app store
Apple allows refund requests within 14 days of purchase for most subscriptions. If you cancel within 14 days of being charged, you can request a refund. To request a refund, open Apple's support website, navigate to "See all products and services", select your subscription, then choose "Report an issue" and request a refund. Apple will review your request and typically issue refunds within 5 to 10 business days.
Refunds through google play store
Google Play allows refund requests within 48 hours of your initial purchase. If you were charged within the past 48 hours, open the Google Play app, navigate to your purchases, find FaceApp, tap it, then tap "Refund" and confirm. Google processes refunds within 3 to 5 business days.
Refunds for direct payments via stripe
If you paid FaceApp directly through their website, refund eligibility depends on FaceApp's internal refund policy, which is not always transparent. Contact FaceApp support with your transaction ID and request a refund. If FaceApp refuses, you can dispute the charge with your bank as an unauthorised transaction or file a complaint with CASE.
What to do after you cancel FaceApp
Cancellation is complete, but several actions help protect you from unexpected charges and ensure your account data is handled appropriately.
Verify cancellation confirmation
After cancelling, you should receive a confirmation email from Apple, Google or FaceApp depending on your payment method. Check your email inbox and spam folder for this confirmation within 24 hours. Save this email as proof of cancellation. If you do not receive a confirmation, contact the relevant payment platform support team immediately.
Check for unauthorised charges
Monitor your bank statement and payment app for the next 30 days. If any further FaceApp charges appear after your cancellation date, contact your bank immediately to dispute the charge. Yafee recommends taking a screenshot of any unauthorised charges as evidence for your dispute claim.
Delete the app from your device
Deleting the FaceApp app from your device does not cancel your subscription, but it does free up storage space. You can delete it safely after cancellation is confirmed. Press and hold the FaceApp icon on your home screen, select "Remove App", then confirm deletion.
Common mistakes to avoid when cancelling FaceApp
Many users make cancellation errors that delay the process or leave them vulnerable to continued charges. You are not alone if you have made these mistakes, and understanding them prevents costly repetition.
Deleting the app without cancelling the subscription
The single most common error is assuming that uninstalling FaceApp stops billing. It does not. Deleting the app only removes it from your device; your subscription remains active and will continue charging until you formally cancel through Apple, Google or Stripe. Always cancel first, then delete the app.
Cancelling through FaceApp's in-app settings instead of your payment platform
FaceApp may display a "manage subscription" option within the app, but this does not always process cancellations reliably. You must cancel through your actual payment platform (Apple Settings, Google Play or Stripe), as these systems hold the authoritative record of your subscription status.
Failing to retain proof of cancellation
If a charge appears after you believe you have cancelled, you need documented proof. Save confirmation emails, screenshots of cancellation screens and any reference numbers provided by Apple, Google or FaceApp. Without this evidence, disputing a charge becomes significantly harder.
Checklist for cancelling FaceApp
Use this checklist to ensure you have completed every step required for a clean cancellation.
| Task | Status |
|---|---|
| Identify which payment platform you used (Apple App Store, Google Play Store or direct web payment) | Complete / Incomplete |
| Log into your payment platform account | Complete / Incomplete |
| Navigate to subscriptions and locate FaceApp | Complete / Incomplete |
| Click cancel subscription and confirm the action | Complete / Incomplete |
| Receive and save the cancellation confirmation email | Complete / Incomplete |
| Monitor your bank account for 30 days to ensure no further charges appear | Complete / Incomplete |
Contact information for FaceApp cancellation
If you encounter difficulties cancelling FaceApp or need to escalate your complaint, use these addresses and contacts.
FaceApp support contact
FaceApp operates from multiple jurisdictions. For cancellation inquiries and billing disputes, contact:
Email: [email protected]
Mailing address (registered headquarters): FaceApp Tech Ltd, 60 Corniche Street, Limassol 3095, Cyprus
Alternative U.S. address (operational): FaceApp Inc, 251 18th Street South, Suite 600, Arlington, VA 22202, United States
Escalation contacts in singapore
If FaceApp does not respond or refuses your cancellation request within 7 business days, escalate your complaint to:
Consumers Association of Singapore (CASE): Website: case.org.sg | Hotline: 6100 0315 | Email: [email protected]
CASE will investigate your complaint and pressure FaceApp to comply with Singapore's Consumer Protection (Fair Trading) Act. Yafee recommends including copies of all cancellation attempts and FaceApp's responses when filing your CASE complaint.
If you have paid via credit card, contact your card issuer directly to dispute the charge. Most banks allow dispute filing within 120 days of an unauthorised or incorrectly processed transaction.
Why choosing the right cancellation method matters
FaceApp processes subscriptions through different platforms, and each platform operates under distinct refund and cancellation rules. Cancelling through the wrong channel leaves your subscription active and your account liable for continued charges. Yafee has helped thousands of consumers cancel subscriptions efficiently by ensuring they use the correct payment platform for their cancellation request. Identifying your payment method before you begin makes cancellation faster and prevents costly mistakes. Yafee's expert approach to subscription management ensures your cancellation is processed immediately and your account is protected from future unauthorised charges.