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Cancel Deevid Ai: The Right Way to Do It
How to cancel Deevid Ai in singapore: your legal rights and step-by-step process
What Deevid Ai is and why you might cancel
Deevid Ai is an artificial intelligence-powered video creation platform that enables you to edit, generate, and produce short and long-form video content. The service operates on a subscription model with tiered monthly plans, credit-based packages, and in-app generation tools accessible via web browsers and mobile applications on iOS and Android. You may have subscribed directly through the Deevid website or via your device's app store. If you now wish to step away from the service, you have clear legal rights under Singapore consumer law, and Yafee is here to guide you through every step of the cancellation process with authority and clarity.
Understanding the Deevid Ai platform
Deevid Ai is operated by Always Rising Pte. Ltd., a Singapore-registered company. The platform delivers video creation tools, AI-powered editing features, and template libraries to creators, marketers, and content producers. Your subscription renews automatically on your billing date unless you actively cancel before that renewal occurs. Identifying which platform you used to purchase-whether directly from deevid.ai, the Apple App Store, or Google Play-determines which cancellation method you must follow. This distinction is crucial because each platform has its own cancellation workflow and verification process.
Why cancellation matters under singapore law
Singapore's Consumer Protection (Fair Trading) Act establishes your baseline rights when dealing with service providers like Deevid Ai. The legislation mandates that auto-renewal terms must be transparent, that cancellation processes must be as straightforward as subscription processes, and that you retain the right to dispute unauthorised charges. Understanding these protections strengthens your position if any dispute arises during or after cancellation. Yafee specialises in translating these legal frameworks into actionable steps, ensuring you exercise your rights with confidence.
Your consumer rights when cancelling Deevid Ai
Singapore's Consumer Protection (Fair Trading) Act is the primary legal framework governing your relationship with Deevid Ai and your entitlements as a consumer.
What the consumer protection act requires
Under the Consumer Protection (Fair Trading) Act, traders-including Deevid Ai-must provide you with clear, accurate, and transparent information about auto-renewal terms before you purchase. The Act explicitly prohibits misleading conduct and requires that cancellation be as easy as signing up. This means Deevid Ai cannot hide cancellation options, impose unreasonable delays, or require you to contact multiple departments to cancel. If the company makes cancellation deliberately difficult, you have grounds to escalate to the Competition and Consumer Commission of Singapore (CCCS) or the Consumers Association of Singapore (CASE).
Your legal position
You have the right to: cancel your subscription at any time before the next billing date; receive a clear cancellation confirmation; dispute any charges made after your cancellation date; and escalate complaints to CCCS or CASE if Deevid Ai refuses to honour your cancellation or continues billing you. You do not have an automatic right to: a full refund of past subscription fees, unless the charges were unauthorised, incorrectly billed, or made without your clear consent. However, if you cancelled but were charged again, this constitutes a billing error you can dispute with your bank within 60 days.
Refund protections and billing disputes
Deevid Ai's stated policy indicates that refunds are "generally not provided" after trial periods expire. Nevertheless, this does not override your legal right to dispute incorrect or unauthorised charges. If you cancelled your subscription but your card was still charged, or if you were charged without clear consent, you can dispute the transaction with your bank or payment provider. Most financial institutions allow chargebacks within 60 days of the transaction date. Yafee recommends preserving all cancellation confirmations, email receipts, and correspondence with Deevid Ai support as evidence should you need to dispute a post-cancellation charge.
How to cancel Deevid Ai: methods by purchase platform
Your cancellation method depends on where you originally purchased your subscription: the Deevid Ai website, Apple App Store, or Google Play Store.
Cancel directly via the Deevid Ai website
If you subscribed through deevid.ai, cancelling via your account dashboard leaves the clearest digital record and ensures you cancel directly with the provider's system.
- Open your web browser and navigate to deevid.ai.
- Log in using the email address and password associated with your subscription.
- Click on your account profile icon or avatar, usually positioned in the top right corner of the page.
- Select "Account Settings", "Subscription", or "Billing" from the dropdown menu.
- If you do not see these options, look for a "Settings" gear icon or "My Account" link.
- Locate the active subscription plan displayed on this page.
- Click the "Cancel Subscription" or "Manage Plan" button next to your plan.
- You may be prompted to enter your password again for security verification.
- Review the cancellation confirmation screen, which will display the effective cancellation date.
- Confirm the cancellation by clicking "Confirm Cancellation" or a similar button.
- Save or screenshot the confirmation page, which typically includes a reference number and the date your access will end.
- You should receive a cancellation confirmation email within 1 to 2 business hours at the email address registered to your account.
Cancel an apple app store subscription
If you subscribed via your iPhone, iPad, or Mac through the Apple App Store, you must cancel through your Apple account settings rather than within the Deevid Ai app itself.
- On your iPhone or iPad, open the Settings app.
- Tap your name at the top of the screen to access your Apple ID profile.
- Select "Subscriptions".
- On Mac, open System Preferences, click your Apple ID, then navigate to "Subscriptions".
- Find "Deevid Ai" in your active subscriptions list.
- Tap on "Deevid Ai" to view the subscription details.
- Select "Cancel Subscription" at the bottom of the screen.
- You may see options to switch to a cheaper plan; if you wish to cancel entirely, confirm you want to cancel, not downgrade.
- Follow any confirmation prompts and confirm your cancellation.
- Apple will send you a cancellation confirmation email within minutes.
- Your subscription will remain active until the current billing cycle ends; after that date, you will lose access.
Cancel a google play store subscription
If you subscribed via the Google Play Store on an Android device, you cancel through your Google Play account.
- On your Android device, open the Google Play Store app.
- Tap the profile icon in the top right corner of the screen.
- Select "Payments and subscriptions".
- Tap "Subscriptions" to view your active subscriptions.
- Find and select "Deevid Ai" from the list.
- Tap "Cancel subscription".
- Google may display survey questions asking why you are cancelling; you may skip these.
- Confirm the cancellation when prompted.
- Google Play will send you a confirmation email to your registered Google account email address.
- Your subscription will remain active until your current billing period concludes.
Cancel via Deevid Ai customer support
If you encounter difficulties cancelling through the above methods or your subscription does not appear in any dashboard, contact Deevid Ai support directly by email. This method ensures a record of your cancellation request and provides a fallback if automated systems fail.
- Compose an email to Deevid Ai's customer service team. The support email is typically listed in the help or contact section of deevid.ai.
- If no email is publicly listed, check your account welcome or billing emails from Deevid Ai for a support contact address.
- In your email, include the following information:
- Your full name as registered on the account.
- The email address associated with your Deevid Ai subscription.
- A clear statement: "I request to cancel my Deevid Ai subscription effective immediately."
- The subscription plan name or tier (e.g., "Starter", "Pro", "Premium").
- The platform through which you purchased (Deevid Ai website, Apple App Store, or Google Play Store).
- Send the email and request a read receipt or confirmation of receipt.
- Await a response within 3 to 5 business days. Deevid Ai should confirm your cancellation and the effective date.
- Retain this email and any response as evidence of your cancellation request.
What happens after you cancel
Once you submit your cancellation, several outcomes occur in sequence. Understanding this timeline prevents confusion and ensures you recognise when your access will end.
Immediate actions after cancellation
Your cancellation takes effect immediately in Deevid Ai's system, but your access typically continues until the end of your current billing cycle. For example, if you subscribed on the 15th of each month and cancel on the 20th, you retain access until the 14th of the following month. On the cancellation date itself, you should receive an automated confirmation email from Deevid Ai, Apple, or Google Play-depending on your purchase platform. Save this email in a dedicated folder for your records. Yafee advises taking a screenshot of the cancellation confirmation page before closing your browser, as this visual record can support any future dispute.
Access and billing after cancellation
After your final billing cycle ends, your access to Deevid Ai ceases and you can no longer create, edit, or download video projects within the platform. Any content you created during your subscription remains on Deevid Ai's servers but becomes inaccessible to you. If you wish to preserve your work, export or download your projects before your access ends. Critically, you must verify that no further charges appear on your card after your final billing date. Check your bank or card statements 7 to 14 days after your billing cycle ends to confirm the charges have stopped.
Resolving unexpected post-cancellation charges
If a charge appears on your statement after your final billing cycle, this indicates a cancellation failure. Contact Deevid Ai support immediately by email, referencing your cancellation confirmation details and the erroneous charge. If Deevid Ai does not respond within 5 business days or refuses to refund the charge, contact your bank or payment provider and initiate a dispute or chargeback. Provide your bank with your cancellation confirmation email and the charge receipt as evidence. Your bank will investigate and typically reverse the charge within 10 to 15 business days if your claim is valid.
Deevid Ai pricing and subscription tiers
Understanding Deevid Ai's pricing structure clarifies what you are cancelling and helps you avoid accidental re-subscription to a plan you no longer want.
| Plan | Monthly cost (SGD) | Annual cost (SGD) | Key features | Best for |
|---|---|---|---|---|
| Free trial | Free | N/A | Limited exports, basic editing | New users testing the platform |
| Starter | $15-20 | $150-180 | Up to 50 exports per month, 720p resolution | Casual creators with light usage |
| Pro | $30-40 | $300-400 | Unlimited exports, 1080p resolution, priority support | Most popular; ideal for regular creators |
| Premium | $60-80 | $600-800 | 4K exports, commercial use rights, dedicated account support | Professional studios and agencies |
| Credit packs | Varies ($10-$100) | N/A | Pay-per-use generation credits, no renewal | Users who prefer one-time purchases |
If you subscribed to a monthly plan and wish to downgrade rather than cancel entirely, you may switch to a lower tier by navigating to your subscription settings and selecting "Change Plan". Yafee emphasises that downgrading differs from cancellation-your subscription continues but at a reduced rate.
Common mistakes to avoid when cancelling
Cancellation is straightforward, yet several preventable errors can complicate the process. Stay alert to these pitfalls so your exit is clean and final.
Mistake 1: cancelling in the app instead of the platform account
Deleting the Deevid Ai app from your phone or logging out does not cancel your subscription. Your subscription exists independently of the app and continues billing regardless. You must cancel through the platform where you purchased: the Deevid Ai website, Apple Account Settings, or Google Play Store. Many users mistakenly believe deleting the app stops charges; it does not.
Mistake 2: failing to confirm the cancellation
Some cancellation workflows require a final confirmation click or email verification. If you do not complete all steps, your cancellation request may be logged but not executed. Always proceed through to the final confirmation screen and wait for a confirmation email before considering yourself cancelled. Yafee recommends taking a screenshot of the final "cancellation confirmed" message to prove completion.
Mistake 3: cancelling on the wrong platform
If you subscribed through Apple App Store, cancelling via the Deevid Ai website will not stop Apple charges. Conversely, if you subscribed directly via deevid.ai, Apple App Store cancellation has no effect. Match your cancellation method to your purchase platform exactly.
Mistake 4: not checking for post-cancellation charges
After you cancel, monitor your bank statement for 20 days. If a charge appears after your final billing cycle, contact support immediately. Most disputes must be filed within 60 days, so early detection is critical.
Mistake 5: losing your cancellation proof
Delete or lose your confirmation email and you have no evidence of cancellation if a dispute arises later. Archive all cancellation confirmations, reference numbers, and correspondence with Deevid Ai support in a dedicated email folder or document. This documentation is your strongest defence if you must escalate to your bank or a consumer authority.
Comparing Deevid Ai with alternative video platforms
If you are cancelling because Deevid Ai no longer meets your needs, the following comparison may help you identify a better alternative.
| Platform | Monthly cost (SGD) | Primary strength | Best for | Cancellation ease |
|---|---|---|---|---|
| Deevid Ai | $15-80 | AI-powered editing; template library | Quick, automated video production | Direct account or app store only |
| Adobe Premiere Express | $9.99 USD | Professional editing tools; Adobe integration | Creators with design experience | Adobe account portal (simple) |
| Synthesia | $24 USD | AI video generation from text | Training, explainer, and corporate videos | Account settings (straightforward) |
| Pictory | $19 USD | Auto video creation from scripts and articles | Content repurposing and social media | Dashboard cancellation (quick) |
| Capcut | Free or $4.99 USD/month premium | Mobile-first editing; trend templates | TikTok, Instagram, and YouTube Shorts creators | In-app subscription cancellation (very easy) |
Each platform operates independently and has its own cancellation process. Yafee guides cancellations for dozens of software and SaaS services across Singapore; if you switch to any of these alternatives and later need to cancel, contact Yafee for a service-specific walkthrough.
How to escalate if Deevid Ai refuses to cancel
In rare cases, Deevid Ai may refuse to cancel your subscription or continue billing after you request cancellation. Singapore law provides escalation paths if the company fails to honour your rights.
Step 1: escalate to Deevid Ai management
Email Deevid Ai support again, this time marking your message as urgent and copying the phrasing: "This is a formal request to cancel my subscription and cease all charges. Failure to comply may result in a complaint to the Competition and Consumer Commission of Singapore." Include your original cancellation confirmation reference number and the date you cancelled. Request a response within 3 business days.
Step 2: file a complaint with CCCS
If Deevid Ai does not respond or refuses to cancel, lodge a formal complaint with the Competition and Consumer Commission of Singapore (CCCS). You can file online at cccs.gov.sg/consumer. Provide your cancellation confirmation, all correspondence with Deevid Ai, bank statements showing post-cancellation charges, and a detailed account of your dispute. CCCS will investigate and can compel Deevid Ai to cancel your subscription and refund unauthorised charges.
Step 3: contact the consumers association of singapore
CASE (Consumers Association of Singapore) offers mediation services for consumer disputes. Contact CASE at case.org.sg or call 6100 0315 to file a complaint and request mediation between you and Deevid Ai. CASE can often resolve billing disputes and unauthorised charges faster than formal regulatory channels.
Deevid Ai contact and company information
Deevid Ai is operated by Always Rising Pte. Ltd., a Singapore-registered entity. The company does not publish a physical mailing address or phone number for consumer support. All cancellations and inquiries must be submitted via email through the support form on deevid.ai or the help section within your account dashboard.
Support contact: Support request via website portal at deevid.ai (contact form in the help or FAQ section).
Company registration: Always Rising Pte. Ltd., Singapore.
Escalation: Competition and Consumer Commission of Singapore (CCCS): cccs.gov.sg; Consumers Association of Singapore (CASE): case.org.sg or 6100 0315.
Your final cancellation checklist
Use this checklist to confirm you have completed every step and left no loose ends.
- Identified the platform where you subscribed (Deevid Ai website, Apple App Store, or Google Play).
- Cancelled through the correct platform using the method described above.
- Received a cancellation confirmation email or screenshot.
- Saved your cancellation reference number and confirmation email in a safe folder.
- Verified the effective cancellation date matches your expectations.
- Downloaded or exported any video projects you wish to preserve before access ends.
- Checked your bank or payment statement 7 to 14 days after your final billing cycle to confirm charges have stopped.
- Contacted support or escalated to CCCS only if an unexpected charge appears after cancellation.
Conclusion: your path to a clean cancellation
Cancelling Deevid Ai is a straightforward process when you follow the correct method for your purchase platform and maintain clear documentation. Singapore's Consumer Protection (Fair Trading) Act protects you throughout the process and provides escalation routes if Deevid Ai fails to honour your cancellation or continues billing you. Match your cancellation method to your purchase source, confirm the cancellation in writing, and monitor your account for 14 days after the final billing cycle. Yafee has helped thousands of Singapore consumers cancel subscriptions with confidence and clarity, and we are here to guide you at every step. If you encounter resistance, remember that CCCS and CASE exist to enforce your rights as a consumer. Yafee remains your trusted partner in understanding contract law and executing cancellations with precision.