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Frequently asked questions
Cancel Crayo: Your Complete Guide
How to cancel Crayo: your complete guide for singapore users
What is Crayo and why cancellation matters
Crayo is an AI-powered SaaS platform that generates video content and schedules posts across social media channels. You access it via a web dashboard or mobile app, and the service charges you on a recurring subscription basis. Yafee recognises that SaaS cancellations can be confusing-especially when billing happens across multiple platforms-which is why we guide you through every step.
The service promises to simplify content creation with AI-driven video generation, scheduling tools, and basic analytics. Whether Crayo fits your workflow depends on your content needs, budget, and the quality of the AI output. If you've decided it no longer serves you, understanding your cancellation rights and the precise steps to take is essential.
Common reasons users cancel Crayo
You might cancel because the AI output doesn't match your brand voice, the pricing feels steep for your use case, or you've found a competitor that works better. Some users discover hidden charges after the trial period or find the learning curve steeper than expected. Others simply need to tighten their subscription budget as their business priorities shift. Each reason is valid, and your right to cancel remains the same regardless.
Why timing and process matter
Cancelling stops future charges on your card or app store account. However, timing matters: if you cancel mid-cycle, you typically lose access to paid features immediately or at the end of your billing period, depending on Crayo's policy. Yafee recommends understanding these nuances and documenting your cancellation date before you submit your request. This protects you if the company continues charging after cancellation.
Your consumer rights under singapore law
Singapore's consumer protection framework shields you from unfair trading practices and continued billing after cancellation.
What the consumer protection (Fair trading) act protects you
As a Singapore consumer, you are protected under the Consumer Protection (Fair Trading) Act (CPFTA). This legislation prohibits misleading advertising, unfair contract terms, and continued billing after you've cancelled a service. If Crayo continues charging you after you cancel, or if they've misrepresented features before you subscribed, you have legal grounds to escalate your complaint.
The CPFTA also requires that cancellation methods be as easy as the original sign-up process. If Crayo makes cancellation deliberately difficult-for example, by hiding the cancel button or requiring phone calls to a non-existent number-this breach of the Act gives you grounds for enforcement action.
Your legal position in a dispute
Your legal position is strong if Crayo refuses to honour your cancellation request or continues to bill you after you've submitted it. The burden of proof lies with Crayo to demonstrate that your cancellation was not received or that you authorised additional charges. You do not need to prove that you cancelled; Crayo must prove that you did not.
Escalation pathways if Crayo refuses to cooperate
If Crayo ignores your cancellation request or continues to bill you after cancellation, contact the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS). These authorities investigate unfair trading practices and enforce the Consumer Protection (Fair Trading) Act. You can file a formal complaint if Crayo violates the Act.
Yafee advises documenting all communication with Crayo before escalating. Save screenshots of your cancellation request, confirmation emails, and any billing statements showing charges after your cancellation date. This evidence strengthens your complaint and accelerates the investigation process.
Cancellation methods: where and how to cancel Crayo
Your cancellation method depends on how you subscribed to Crayo. You may have signed up directly through the Crayo website, via Apple App Store, or via Google Play. Each method has a separate cancellation process.
Cancel via the Crayo web dashboard
The web dashboard is the primary cancellation route if you subscribed directly with Crayo. This method gives you the most control and is typically the fastest path to stopping recurring charges.
- Sign into your Crayo account at crayo.ai using your email and password.
- If you cannot remember your password, select the "Forgot password" link on the login page and reset it via email.
- Navigate to your account settings. This is usually accessible via your profile picture or avatar in the top-right corner of the dashboard.
- Look for a gear icon, "Settings," or your email address in a dropdown menu.
- Select the "Subscription," "Billing," or "Plans" section within account settings.
- The exact label depends on Crayo's current interface design. If you cannot find it, check under "Account" or "Preferences."
- Find your active subscription and select "Cancel subscription" or similar wording (e.g., "Downgrade," "Stop billing").
- Crayo may display your next billing date at this stage. Note it for your records.
- Follow any on-screen prompts to confirm cancellation. Crayo may ask you to select a reason or offer a discounted plan to keep you subscribed.
- Decline these offers if you are certain you want to cancel. Do not select "Pause" unless you genuinely intend to resume later.
- Verify your cancellation. Crayo should display a confirmation message and send a confirmation email to your registered address within minutes.
- Save this confirmation email. You will need it if a dispute arises later.
Cancel through apple app store (iOS)
If you subscribed to Crayo via Apple, you must cancel through your Apple ID, not within the Crayo app itself. Apple manages all billing for app subscriptions purchased on iPhones, iPads, and other Apple devices. Yafee emphasises this point because many users attempt to cancel within the app, which does not stop Apple from charging.
- Open the App Store on your iPhone or iPad.
- Do not open the Crayo app itself; you must use the App Store.
- Tap your profile picture in the top-right corner of the App Store.
- If you see a silhouette rather than a photo, this is your profile icon. Tap it.
- Select "Subscriptions" from the menu that appears.
- This shows all active and expired subscriptions linked to your Apple ID.
- Find "Crayo" in your list of active subscriptions and tap it.
- If you see multiple entries for Crayo (e.g., different tier levels), select the one with an "Active" status.
- Tap "Cancel Subscription."
- Apple may display a confirmation screen or offer a discounted renewal. Proceed with cancellation if you are certain.
- Confirm your cancellation. Apple will show you your cancellation date and your access end date.
- Apple typically allows access until the end of your current billing cycle, even after cancellation. This is standard practice.
- Verify cancellation by returning to the Subscriptions menu. Your Crayo subscription should now show an "Expired" status or no longer appear in your active list.
- Check your Apple ID email for a cancellation confirmation. Apple sends these automatically.
Cancel through google play (Android)
Google Play handles subscriptions purchased on Android devices. Cancellation must happen through your Google account, not within the Crayo app. Yafee advises that this process is similar to Apple's but uses Google's interface instead.
- Open Google Play on your Android phone or tablet.
- You can access it via the Play Store app icon or by visiting play.google.com in your browser.
- Tap your profile icon in the top-right corner.
- This is usually your profile picture or initial letter if no photo is set.
- Select "Payments and subscriptions" or "Manage subscriptions" from the menu.
- The exact label depends on your Android version and Google Play version.
- Tap "Subscriptions" to view all active subscriptions.
- Google lists subscriptions alphabetically or by date added.
- Find "Crayo" in your active subscriptions and tap it.
- If you subscribed to multiple tiers of Crayo, select the one showing "Active."
- Tap "Cancel subscription."
- Google may display a cancellation survey or offer a discounted renewal. You can skip the survey and proceed with cancellation.
- Confirm your cancellation. Google will display your cancellation effective date.
- Like Apple, Google typically allows access through the end of your current billing period.
- Verify cancellation by returning to your Subscriptions list. Crayo should no longer show as an active subscription.
- Google sends a cancellation confirmation email to your Gmail address within minutes. Save this for your records.
Pricing and refund expectations
Understanding Crayo's pricing structure and refund policy prevents disputes after cancellation.
Crayo pricing tiers
Crayo offers multiple subscription tiers, each with different features and pricing. The exact price you pay depends on your plan level, billing frequency (monthly or annual), and any promotional discounts applied at signup.
| Plan tier | Typical monthly cost (SGD) | Key features | Best for |
|---|---|---|---|
| Free trial | $0 | Limited AI video generation, basic scheduling | Testing the service |
| Starter | $15-$25 | 5-10 AI videos per month, single platform scheduling | Individual creators |
| Professional | $40-$60 | 50+ AI videos per month, multi-platform scheduling, basic analytics | Small teams and growing brands |
| Enterprise | Custom pricing | Unlimited videos, advanced analytics, dedicated support | Large agencies and enterprises |
Prices are approximate and may vary based on promotional offers, currency fluctuations, or Crayo's pricing updates. Always verify the exact amount charged on your invoice or billing statement.
Refund policy after cancellation
Crayo's refund policy determines whether you recover money for the current billing period after cancellation. Most SaaS providers offer refunds only for service failures or billing errors, not for change of mind. However, the Consumer Protection (Fair Trading) Act gives Singapore consumers stronger protections.
If you cancel within the free trial period-typically 7 to 14 days-you should not be charged at all. If you cancel after the trial ends, Crayo generally does not refund the current month's fee; instead, cancellation stops future charges. However, if Crayo failed to deliver promised features, misled you about capabilities, or continued billing after you cancelled, you have grounds to demand a refund under the CPFTA.
Yafee advises requesting a refund if you believe Crayo breached its obligations. Even if the company refuses, you can escalate your claim to CASE or the CCCS. Keep all evidence: trial dates, feature promises from their website or marketing materials, and cancellation confirmations.
What happens after you cancel Crayo
Cancellation does not end immediately; understanding the timeline prevents confusion and unwanted charges.
Access and billing after cancellation
After you submit your cancellation request, one of two scenarios typically occurs. First, Crayo may allow you to access all paid features until the end of your current billing cycle. This is the most common scenario and protects you from losing access mid-project. Second, Crayo may revoke access immediately, though this is less common and typically occurs only if you cancel mid-trial.
Your next billing date is crucial. If you cancel on the 10th of the month and your billing date is the 15th, you should not be charged again. If a charge appears after your cancellation date, contact Crayo immediately and request a refund. Provide your cancellation confirmation email as proof.
Billing platform refunds (Apple and google play)
If you subscribed via Apple App Store or Google Play, refunds are handled by Apple or Google, not by Crayo. Both platforms have specific refund policies:
- Apple refunds subscription charges if you request a refund within 45 days of the charge date. Navigate to Settings > [Your name] > iTunes and App Store > [Your Apple ID] > View ID > Purchase History. Find the Crayo charge, select "Report a Problem," and request a refund.
- Google Play refunds subscription charges if you request a refund within 48 hours of the charge date. Open Google Play > Account > Purchase history. Find the Crayo charge and select "Refund" from the menu.
Both platforms may approve refunds even outside these windows if you demonstrate that the service failed to deliver promised features or that you were misled. Document your complaint with screenshots and billing dates.
Monitoring for continued charges
After cancellation, monitor your bank statement, credit card, or app billing account for the next 30 days. If Crayo or Apple or Google charges you again, report it immediately. Yafee recommends setting a calendar reminder for your old billing date so you catch any errant charges quickly.
If continued charges appear, gather evidence (billing statements, cancellation confirmation, screenshots) and file a dispute with your bank or payment provider. Most banks treat unauthorised post-cancellation charges as billing errors and will reverse them after investigation.
Common mistakes to avoid when cancelling Crayo
Cancellation confusion is common, but you can avoid the most costly mistakes with awareness.
Mistake 1: confusing "pause" with "cancel"
Some SaaS platforms offer a "pause subscription" option alongside "cancel subscription." Pausing temporarily stops charges but keeps your account active and may restart automatically. If you do not intend to use Crayo again, select "cancel," not "pause." Pausing may result in surprise charges when your pause period expires.
Mistake 2: cancelling within the app instead of the platform
If you subscribed via Apple App Store or Google Play, cancelling within the Crayo app does not work. The app cancels your Crayo account, not your subscription. Apple and Google will continue charging you because your subscription exists at the platform level, not within Crayo's systems. Always cancel through the app store where you subscribed.
Mistake 3: not saving your cancellation confirmation
Cancellation confirmation emails are your proof of cancellation date and your shield against continued charges. Do not delete these emails. If Crayo or your payment provider claims you never cancelled, you can provide the confirmation as evidence. Screenshot it as well, in case your email account is hacked or the email is deleted.
Mistake 4: ignoring post-cancellation charges
Some users cancel successfully but assume that any charge appearing after cancellation is legitimate or an error that will resolve itself. This is dangerous. If a charge appears after your cancellation confirmation date, it is your responsibility to dispute it. Contact Crayo within 7 days of the charge, provide your cancellation proof, and demand a refund. If Crayo refuses, escalate to your bank or payment provider.
Mistake 5: cancelling without checking your contract terms
Crayo's terms of service may include specific cancellation conditions-for example, that annual subscriptions cannot be cancelled mid-year, or that refunds are only available within a certain window. Before you cancel, review your subscription terms. However, even if Crayo's terms restrict refunds, the Consumer Protection (Fair Trading) Act may override them if the terms are unfair or the service failed to meet promises.
After cancellation: next steps and support
Once cancellation is complete, a few final steps secure your account and prepare you for the transition.
Change your password and review account access
Cancel your Crayo account (separate from cancelling your subscription) if you do not plan to return. This prevents someone from accessing your account data or resuming a subscription without your permission. To cancel your account, navigate to Account Settings > Data and Privacy > Delete Account. Crayo will send a confirmation email; click the link to confirm deletion. Your data will be permanently removed according to their retention policy.
Export your data before final deletion
If Crayo stores videos, schedules, or analytics you need for future reference, export them before deleting your account. Most SaaS platforms allow data export via Settings > Export or Download. Some require a manual request to support. Yafee recommends contacting Crayo's support team at least 5 business days before account deletion to request a data export if the self-service option is unavailable.
Review charges for 60 days
Continue monitoring your billing account for 60 days after cancellation. This covers multiple billing cycles and reveals any recurring charges Crayo failed to stop. If charges appear, report them immediately to your bank.
Crayo contact and escalation details
Crayo's official website (crayo.ai) does not display a Singapore-based physical address or dedicated cancellation contact form in public sources. The company's WHOIS registration lists an Iceland address, which is unlikely to represent a cancellation office. Consequently, your primary contact method is Crayo's in-app support or support email (typically [email protected] or [email protected], though Yafee recommends verifying this on the official website).
If Crayo's support does not respond within 5 business days or refuses your cancellation request, escalate your complaint to the Consumers Association of Singapore (CASE) at 6100 0315 or submit a complaint online at case.org.sg. The Competition and Consumer Commission of Singapore (CCCS) also accepts complaints at 6100 1800 or cccs.gov.sg. Provide all documentation: cancellation requests, confirmation emails, billing statements, and communication records.
How yafee helps you cancel safely
Yafee has helped thousands of consumers cancel SaaS subscriptions like Crayo by providing clear legal guidance grounded in consumer protection frameworks. Our platform walks you through each cancellation method, flags common mistakes, and ensures you keep evidence of your cancellation.
Whether you are cancelling Crayo, negotiating a refund, or pursuing a dispute through CASE, Yafee equips you with the legal knowledge and procedural clarity you need. Visit yafee.com today to access guides for every major SaaS service and to document your cancellation securely.