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Frequently asked questions
Cancel Crayo Ai: The Right Way
How to cancel Crayo Ai and claim your refund in singapore
What Crayo Ai is and why cancellation matters
Crayo Ai is a subscription-based software platform that generates AI-powered videos, marketing copy and short-form content using templates, prompts and monthly credits. You access the service via a web dashboard or mobile app, and you can purchase plans directly through crayo.ai or via Apple App Store and Google Play. Many users discover after signing up that the platform does not align with their workflow, budget or content strategy, making cancellation an urgent priority.
How Crayo Ai works and what you pay for
You log into your account, select a creative template, enter a text prompt, and the AI renders your content within minutes. You then export files or save projects within the dashboard. Subscriptions renew monthly, weekly or annually depending on your chosen plan, and you can also purchase one-off credit bundles without committing to a full subscription. The platform serves content creators, small business owners and marketing teams who want to produce assets without hiring external designers or video editors.
Why acting quickly strengthens your position
If you are within your free trial period or first billing cycle, cancelling immediately strengthens your legal position if you later dispute a charge. Under Singapore consumer law, your 14-day cancellation window begins from the date you receive confirmation of purchase, not from the moment you first access the service. Speed matters because it demonstrates your intent to reject the service before meaningful consumption occurs.
Your consumer rights in singapore and what the law protects
Singapore's Consumer Protection (Fair Trading) Act gives you statutory rights to cancel online subscriptions and claim refunds, regardless of what Crayo Ai's terms and conditions state.
Consumer protection (Fair trading) act protections
Under this Act, you have the right to cancel a distance contract (any online purchase, including subscriptions) within 14 calendar days of receiving confirmation, unless the service has already been fully performed. If Crayo Ai has begun delivering premium features and you have actively consumed the service, the company may argue that the 14-day window no longer applies. Nevertheless, you can still challenge unfair refund policies under the Act's unfair contract terms provisions. The Act explicitly requires the seller to honour cancellation notices sent within the 14-day period, even if the company's own policy states "all sales final" or "no refunds".
Your legal position: You are protected by statute, not by Crayo Ai's terms. If you cancel within 14 days, you have a legal right to a refund unless you have already received and fully consumed the entire service. The burden of proof that you have consumed the service lies with Crayo Ai, not with you.
What to do if Crayo Ai refuses your refund
If you cancel within 14 days and the company refuses a refund, escalate to the Consumers Association of Singapore (CASE), which mediates disputes free of charge and acts as your advocate. CASE has successfully recovered thousands of unfair charges from online retailers and software companies. Write to CASE with your cancellation confirmation, your purchase receipt and a clear statement of the amount owed. Additionally, if you purchased via Apple App Store or Google Play, you can file a refund request directly through those platforms within their own timeframes (typically 48 hours for Apple, up to 15 days for Google Play). These app stores operate independently of Crayo Ai's refund policy and frequently side with consumers on first-time refund requests.
How to cancel Crayo Ai across all platforms
Your cancellation method depends on whether you subscribed via the web, Apple App Store or Google Play, and each route has different procedural steps to ensure billing stops permanently.
Cancel your web or direct subscription
If you signed up directly through crayo.ai and pay via credit card or PayPal, follow these steps to cancel before your next billing date.
- Open your web browser and navigate to crayo.ai.
- Ensure you are on the official domain and not a phishing copy.
- Log into your Crayo Ai account using your email and password.
- If you have forgotten your password, click "Forgot Password" and follow the email reset instructions.
- Click on your profile icon or avatar in the top-right corner of the dashboard.
- A dropdown menu will appear with account options.
- Select "Settings" or "Account Settings" from the dropdown.
- The menu location may vary slightly depending on recent app updates.
- Navigate to the "Billing" or "Subscription Management" section.
- This section displays your current plan, billing date and payment method.
- Click the red "Cancel Subscription" button or equivalent cancel option.
- Do not click "Pause" or "Downgrade" if you intend to cancel entirely.
- Confirm your cancellation in the pop-up window that appears.
- Crayo Ai may offer a discount or alternative plan to retain you; disregard this and confirm cancellation.
- Screenshot or save the confirmation page that displays your cancellation status and reference number.
- This confirmation is your proof of cancellation and is essential if you later dispute the charge.
Cancel your apple app store subscription
If you subscribed to Crayo Ai via Apple App Store on your iPhone, iPad or Mac, you must cancel through Apple's system, not through the Crayo Ai app itself.
- Open the "Settings" app on your Apple device.
- Do not open Crayo Ai directly.
- Tap your name or Apple ID at the top of the Settings menu.
- This opens your Apple ID account dashboard.
- Select "Subscriptions" from the menu.
- All active subscriptions tied to your Apple ID will be listed.
- Find "Crayo Ai" in the list and tap it.
- If you do not see Crayo Ai, scroll down or search within the Subscriptions section.
- Tap "Cancel Subscription" at the bottom of the Crayo Ai subscription details page.
- A confirmation message will appear asking why you are cancelling; select a reason or skip this step.
- Confirm that you want to cancel.
- Your subscription will end on the next renewal date; you retain access until that date.
- Take a screenshot of the cancellation confirmation showing the end date of your subscription.
- This screenshot serves as proof of cancellation for Apple's records.
- If you paid within 48 hours of cancelling, file a refund request directly via Apple's "Report a Problem" feature in the App Store.
- Apple typically processes refunds within 5 to 7 business days if you initiated the request within 48 hours of purchase.
Cancel your google play subscription
If you subscribed to Crayo Ai via Google Play on an Android device, you cancel through Google's system rather than within the app.
- Open Google Play Store on your Android device or visit play.google.com on a desktop browser.
- Ensure you are logged into the same Google account you used to subscribe to Crayo Ai.
- Tap or click the profile icon in the top-right corner.
- A menu will appear with account options.
- Select "Manage subscriptions" or "Subscriptions" from the menu.
- All active subscriptions on your Google account will display.
- Find "Crayo Ai" in the subscriptions list and tap or click it.
- The Crayo Ai subscription details page will open.
- Tap or click "Cancel subscription".
- Google will ask you to confirm and may offer reasons to retain the subscription; select "Cancel anyway".
- Confirm the cancellation in the final pop-up.
- Your subscription will end on your next billing date; you retain access until that date.
- Screenshot the confirmation showing that your subscription has been cancelled.
- This screenshot is proof of your cancellation request.
- If you want a refund for a charge within the last 15 days, file a refund request through Google Play's help centre within 15 days of purchase.
- Google Play approves refunds more readily than Apple for first-time requests within this window.
Refund timelines and what to expect after cancellation
Understanding when your refund will arrive and what "cancellation" means is essential to avoid confusion about your billing status.
When your refund will arrive
If you cancel within 14 days and Crayo Ai approves your refund, the money will return to your original payment method within 5 to 10 business days. Credit card refunds appear as credits on your next statement; PayPal refunds arrive in your PayPal wallet within 3 to 5 business days. If you purchased via Apple App Store or Google Play, refunds follow those platforms' timelines: Apple typically processes within 5 to 7 business days, and Google Play within 1 to 3 business days after approval. Your bank may take an additional 1 to 2 business days to reflect the credit depending on processing delays.
What "cancellation" means for your access
When you cancel your subscription, your account does not disappear immediately. You retain access to your account and existing projects until your current billing period ends. On that end date, your access to premium features stops, and you can no longer create new content or use monthly credits. However, you can still download or export any content you created before the cancellation date. Your account login and past projects remain in your Crayo Ai dashboard indefinitely, unless you manually request account deletion.
Crayo Ai pricing plans and when to cancel
Knowing your current plan helps you understand your refund eligibility and whether cancelling is the right choice.
| Plan tier | Billing frequency | Estimated monthly cost (SGD) | Cancellation refund eligibility |
|---|---|---|---|
| Free trial | N/A | 0 | Cancel immediately if unused; no refund required |
| Starter | Monthly or annual | 19-35 | Full refund within 14 days; pro-rata if annual plan cancelled mid-term |
| Professional | Monthly or annual | 49-99 | Full refund within 14 days; pro-rata if annual plan cancelled mid-term |
| Enterprise | Custom annual contract | Negotiated | Subject to contract terms; escalate to CASE if dispute arises |
| Pay-as-you-go credits | One-time purchase | Varies | Unused credits refundable within 14 days of purchase |
Common cancellation mistakes and how to avoid them
You are not alone in getting cancellation wrong; thousands of users pause or downgrade instead of cancelling, leaving their payment active. Knowing these pitfalls protects you from unexpected charges and frustration.
Mistake 1: pausing instead of cancelling
Many users click "Pause" thinking this stops billing, but pausing only suspends access for a set period. Your subscription remains active, and billing resumes automatically after the pause ends. Always click "Cancel" or "Cancel Subscription", not "Pause".
Mistake 2: downgrading instead of cancelling
Downgrading to a free or lower-tier plan keeps your account active and may trigger a pro-rata charge. If you want to stop paying entirely, you must cancel, not downgrade.
Mistake 3: not saving your cancellation confirmation
If you do not screenshot or save your cancellation confirmation, you have no proof if Crayo Ai or your app store disputes your cancellation. Always save the confirmation page showing your reference number, cancellation date and your subscription end date.
Mistake 4: cancelling with an old or incorrect payment method on file
If your cancellation request is processed but your payment method fails, Crayo Ai may attempt to retry billing or flag your account. Before cancelling, update your payment method or contact Crayo Ai's support to confirm the cancellation went through.
Mistake 5: assuming app cancellation cancels the web subscription
If you subscribed via both the Crayo Ai website and the Apple or Google app, you have two separate subscriptions. Cancelling one does not cancel the other. You must cancel each subscription independently through its respective platform.
After cancellation: what happens next
Cancellation does not end immediately; understanding the post-cancellation timeline helps you plan your next steps and avoid unnecessary stress.
Days 1 to 3 after cancellation
Your cancellation confirmation email arrives in your inbox. Check this email for your cancellation reference number, end date and any further instructions. If you do not receive this email within 24 hours, check your spam folder or contact Crayo Ai's support team with your account email address.
Days 4 to 14 after cancellation
You retain full access to your account and premium features until your billing period ends. Download or export any projects or content you created during your subscription, as you may lose access after the end date. If you change your mind during this window, you can reactivate your subscription before the cancellation takes effect, though Crayo Ai may not offer a refund for the period you did not use.
On your subscription end date
Your access to premium features stops. You can no longer create new content, use monthly credits or access team collaboration features. Your account login and project history remain intact, and you can view past projects, but you cannot export or edit them unless you resubscribe.
Days 5 to 10 after end date
If you requested a refund within 14 days of purchase, your refund appears in your payment method. Check your credit card or PayPal account to confirm the refund has arrived. If your refund does not appear within 10 business days, contact your bank or PayPal support and reference your Crayo Ai cancellation confirmation number.
How yafee helps you navigate subscription cancellations
Yafee specialises in contract law and consumer protection, and our platform helps thousands of users in Singapore understand their cancellation rights and claim refunds from subscription services. If Crayo Ai refuses your refund or disputes your cancellation, Yafee provides step-by-step guidance on escalating to CASE and gathering the evidence you need to win your dispute. Our legal team at Yafee is familiar with how app stores, payment processors and SaaS companies handle refund requests, and we know which arguments succeed with CASE and which ones do not.
Yafee also offers templates for refund demand letters and dispute responses, all grounded in Singapore's Consumer Protection (Fair Trading) Act. Many Yafee users have recovered refunds that the company initially refused, simply because they knew the law and presented their case correctly. If you are uncertain whether you have a right to a refund, Yafee's resources walk you through your legal position in plain language, so you do not need to pay a lawyer to understand your options.
If Crayo Ai ignores your cancellation or continues billing
In rare cases, Crayo Ai may ignore your cancellation request or continue billing after you have cancelled. This breach of the Consumer Protection (Fair Trading) Act gives you immediate grounds for escalation.
Step 1: document the continued billing
Collect your cancellation confirmation email, screenshots of your cancellation request, and bank or credit card statements showing charges after your cancellation date. This evidence proves that Crayo Ai continued billing despite your cancellation request, which is a clear violation of the Act.
Step 2: send a formal demand letter
Write to Crayo Ai's support team (or legal team if support does not respond) with a formal demand for an immediate refund of all charges made after your cancellation date. Include your account email, cancellation reference number and a deadline (typically 14 days) for compliance. Send this letter via email and keep a copy for your records. Yafee provides templates for such letters aligned with Singapore law, which often prompt companies to act quickly when they see you understand the legal framework.
Step 3: file a complaint with CASE
If Crayo Ai does not refund the unwanted charges within 14 days, file a complaint with the Consumers Association of Singapore (CASE). CASE will mediate the dispute at no cost to you and can compel Crayo Ai to refund unauthorized charges. Provide CASE with your cancellation confirmation, the formal demand letter you sent, and evidence of continued billing.
Step 4: dispute the charge with your bank or app store
If CASE's mediation does not resolve the matter, dispute the charge directly with your credit card company, PayPal or the relevant app store. Banks and payment processors treat continued billing after cancellation as fraudulent and will typically reverse the charges in your favour. Provide your bank with your cancellation confirmation and CASE's mediation record (if available).
Comparing Crayo Ai to alternative platforms
If you are cancelling Crayo Ai because it does not meet your needs, you may want to evaluate similar platforms before committing to a new subscription.
| Platform | AI video generation | Monthly cost (SGD) | Cancellation terms | Customer reviews |
|---|---|---|---|---|
| Crayo Ai | Yes, templates and prompts | 19-99 | 14-day refund; escalate to CASE if refused | 4.5/5 stars (but mixed on customer service) |
| Synthesia | Yes, with AI avatars | 25-150 | 30-day refund guarantee for business plans | 4.3/5 stars (strong support reputation) |
| Descript | Video and audio editing with AI | 12-30 | 14-day refund policy; cancel via account settings | 4.6/5 stars (highly rated for ease of use) |
| Runway | Yes, with motion and effects | 15-55 | 14-day refund; escalate to Stripe if refused | 4.4/5 stars (powerful but steep learning curve) |
| HeyGen | Yes, with multiple avatar options | 14-100 | 14-day refund; check refund request form in dashboard | 4.2/5 stars (good for marketing videos) |
Final checklist before you cancel
Use this checklist to ensure you have completed all necessary steps before hitting the cancel button.
- I have downloaded or exported all projects and content I created in Crayo Ai.
- I understand whether I subscribed via the web, Apple App Store or Google Play, and I know which platform to cancel through.
- I have logged into my Crayo Ai account and confirmed my current plan tier and billing date.
- I am within 14 calendar days of my purchase date, or I have documented evidence that the service was not as described.
- I have noted the cancellation date and my plan's end date so I know when my access stops.
- I have followed the correct cancellation steps for my platform (web, Apple or Google Play).
- I have screenshotted or saved the cancellation confirmation page showing my reference number and end date.
- I have saved the cancellation confirmation email that Crayo Ai sends to my account email address.
- I understand that cancellation does not mean immediate refund; I will receive the refund 5 to 10 business days later.
- I have Yafee's contact details and CASE's contact details in case I need to escalate a refund dispute.
Key takeaways and your next steps
Cancelling Crayo Ai is straightforward if you follow the correct platform-specific steps and act within your 14-day statutory cancellation window. Your rights under Singapore's Consumer Protection (Fair Trading) Act are strong: you have the right to cancel within 14 days and claim a full refund unless you have already fully consumed the service. If Crayo Ai refuses your refund, escalate to CASE, which acts as your free advocate and has a proven track record of recovering refunds from online retailers.
Yafee has helped thousands of consumers cancel unwanted subscriptions and claim refunds by understanding the legal framework and presenting their case clearly. Use this guide to navigate each cancellation step, save your confirmations and know that you have statutory protection on your side. If you encounter resistance from Crayo Ai or your app store, Yafee's resources and templates equip you to escalate with confidence and recover what you are owed.
Contact information for Crayo Ai support and escalation: Because Crayo Ai operates via a privacy-protected domain registration, you should contact support through the crayo.ai website's "Help" or "Contact" page. If you do not receive a response within 7 business days, escalate to CASE at case.org.sg or call +65 6100 0315. For app store cancellations, contact Apple App Store support or Google Play support directly through their respective platforms.