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Frequently asked questions
Cancel Claritycheck: The Right Way
How to cancel Claritycheck in singapore and reclaim control of your data
What Claritycheck is and why you might want to cancel
Claritycheck is a subscription-based people search and identity verification platform that helps businesses and individuals validate personal information, verify addresses, and conduct background research. You access the service through a web portal or mobile application, with subscription cycles ranging from weekly to yearly commitments. The platform stores your search history, saved reports, and account credentials on its servers.
You may decide to cancel if your trial period expires and you question the ongoing value, your research project concludes, you discover a more cost-effective alternative, or you have concerns about data privacy and storage. Cancelling promptly stops recurring charges and ensures your personal information is no longer retained by the service. This guide walks you through every available cancellation method, refund eligibility, and consumer protection rights available to you under Singapore law.
Main features of Claritycheck
The platform delivers unlimited access to premium search functionality, identity verification reports, and address lookups via both web and mobile interfaces. You can execute searches, download results, and access historical data, making the service popular with human resources teams, compliance officers, and individuals conducting personal background checks. The service operates primarily from a United States base, though it accepts payment in Singapore dollars (SGD).
Common reasons to cancel Claritycheck
You might cancel because your trial period concludes and the subscription fee no longer justifies the benefit, you have completed your background research project, you identified a competitor offering identical features at lower cost, or you hold concerns about how the platform handles personal data. Whatever your reason, Yafee is here to guide you through a transparent, legally informed cancellation process.
Claritycheck pricing and available plans
Understanding your current plan helps you determine whether to cancel outright or downgrade, and clarifies what refunds you may be entitled to when you withdraw from the service.
Active subscription plans and costs
Claritycheck offers tiered subscription plans accessible via the Singapore App Store and web platform. The following table outlines the main pricing tiers you will encounter:
| Plan | Price (SGD) | Billing cycle | Best for |
|---|---|---|---|
| People Search Pro Weekly | $8.98 | 7 days | Short-term projects or trial users |
| People Search Pro Monthly | $29.98 | 30 days | Regular personal searches |
| People Search Pro Yearly | $149.98 | 365 days | Heavy users (best value per search) |
| Trial (Deep Search AI) | From $1.00 | Varies | First-time users testing core features |
If you subscribed through the App Store, your plan may differ slightly from web-based subscriptions. Always check your original purchase email confirmation or your app subscription settings to confirm your exact plan name and renewal date. This information is essential for calculating your refund entitlement.
Your consumer rights and what they mean for you
Singapore's consumer protection framework grants you specific statutory rights when cancelling a subscription service, particularly if the subscription was initiated through distance means (app or web portal).
Legal protection under the consumer protection (Fair trading) act
The Consumer Protection (Fair Trading) Act (Cap 52A) protects you as a consumer purchasing services at a distance. Under this legislation, you have the right to cancel a distance contract (any contract concluded without face-to-face interaction) within 14 calendar days of receipt of the contract terms, without penalty and without providing reason. This "cooling-off period" applies to Claritycheck subscriptions initiated online.
Importantly, the 14-day cooling-off period runs from the date you receive written confirmation of your subscription terms, not from the date you pay. If Claritycheck fails to provide you with written contract terms in a durable medium (email counts), this period does not begin until you receive them. Furthermore, if you have already used the service significantly during the 14-day window, Claritycheck may claim you are liable for the fair market value of services consumed, though this is heavily disputed in consumer law if the service provider did not clearly warn you of this liability before you accepted the contract.
Your legal position
You are entitled to: (1) cancel within 14 days of receiving your subscription confirmation email without penalty; (2) receive a full refund of all amounts paid within 14 days of submitting your cancellation; (3) demand written evidence of cancellation in a format you can retain; (4) lodge a complaint with the Consumers Association of Singapore (CASE) if Claritycheck refuses to honour these rights; and (5) request deletion of your personal data under Singapore's Personal Data Protection Act (PDPA) once your account is cancelled.
How to cancel Claritycheck on the web
Cancelling through the official Claritycheck Help Center or account dashboard is the fastest route and generates documented proof of your cancellation request.
Step 1: access your Claritycheck web account
- Visit the Claritycheck web portal or Help Center in your browser.
- Search "Claritycheck Help Center" if you do not have the direct URL saved.
- Ensure you are on the official domain (check the address bar for spelling and the padlock symbol for security).
- Sign in using your registered email address and password.
- If you have forgotten your password, click "Forgot Password" and reset it via the email link Claritycheck sends you.
- Check your spam and promotions folders if you do not see the reset email within 2 minutes.
Step 2: locate your subscription and billing settings
- Once signed in, navigate to your Account Settings or Profile menu (usually in the top-right corner or hamburger menu).
- Look for tabs labelled "Subscription," "Billing," "Plans," or "My Account."
- Select "Manage Subscription" or "View Active Plans."
- This section displays your current plan, renewal date, and payment method.
Step 3: initiate the cancellation request
- Locate the "Cancel Subscription" or "End Plan" button and click it.
- You may see a retention offer (discount, free trial extension, or downgrade option); read this carefully and decide whether to proceed with cancellation.
- If you decide to cancel, click "Continue to Cancellation" or similar phrasing.
- Claritycheck may ask you why you are cancelling. This field is typically optional, but providing feedback (cost, lack of use, privacy concerns) helps the company improve.
- Your answer does not affect your cancellation; it is purely for company analytics.
Step 4: confirm cancellation and save proof
- Review the cancellation summary, which should state your final billing date and the date your access ends.
- Most services allow you to use the plan until the end of your current billing cycle, then access terminates.
- Some services deactivate access immediately; check the wording on this page.
- Click "Confirm Cancellation" or "End Subscription."
- Claritycheck should display a confirmation message with a cancellation reference number or confirmation code.
- Screenshot this confirmation page or save the entire screen as a PDF. Email this proof to yourself as backup.
- Also save the confirmation email that Claritycheck sends to your registered address; this is your legal proof of cancellation and is essential if you need to dispute a refund later.
How to cancel Claritycheck via the mobile app
If you subscribed through the iOS App Store or Google Play Store, you must cancel through that platform's own subscription management system, not through Claritycheck's app interface.
Cancelling an iOS app store subscription
- Open the Apple App Store app on your iPhone or iPad.
- Do not open Claritycheck itself; you must use the App Store app.
- Tap your profile icon in the top-right corner and select "Subscriptions."
- You will see all active subscriptions linked to your Apple ID.
- Find "Claritycheck" in the list and tap it.
- This shows your plan name, price, renewal date, and payment method.
- Tap "Cancel Subscription" at the bottom of the screen.
- Apple will ask you to confirm; read the message carefully.
- Your subscription continues until the current billing cycle ends, then terminates.
- Once confirmed, Apple sends a cancellation email to your registered address. Save this email as proof.
- Your access to Claritycheck via the app will end on the date specified in the confirmation.
Cancelling an android google play subscription
- Open Google Play Store on your Android device.
- Tap your profile icon in the top-right corner and select "Manage your Google Account."
- Go to the "Subscriptions" tab at the top of the screen.
- This displays all active subscriptions on your Google account.
- Find "Claritycheck" and tap it.
- You will see the subscription details, renewal date, and payment method.
- Tap "Cancel Subscription."
- Google will display a confirmation page explaining your final billing date.
- Confirm the cancellation.
- Google sends a cancellation confirmation email. Retain this as proof of cancellation.
- Your app access ends on the last day of your current billing cycle.
Refunds, refund timelines, and what to expect
Your refund entitlement depends on when you cancel relative to your subscription cycle and whether you fall within the 14-day cooling-off period under Singapore consumer law.
Refund eligibility within the 14-day cooling-off period
If you cancel within 14 days of receiving your subscription confirmation email, you are entitled to a full refund of all charges under the Consumer Protection (Fair Trading) Act. You do not need to provide a reason, and Claritycheck cannot impose penalties or deduct fees. You must submit your refund request in writing (email to Claritycheck support is acceptable) and state clearly that you are exercising your right to cancel within the cooling-off period.
Claritycheck must process your refund within 14 days of receiving your cancellation request. The money returns to your original payment method (credit card, debit card, or PayPal account). If the refund does not arrive within 14 days, contact your bank or payment provider to initiate a chargeback or dispute, and escalate the matter to the Consumers Association of Singapore (CASE).
Refund eligibility after the 14-day period
If you cancel after 14 days, you generally do not have a statutory right to a refund under consumer law. However, you may still be entitled to a pro-rata refund if your subscription was charged in advance for a period you did not use. For example, if you paid $29.98 for a 30-day monthly plan and cancelled on day 15, you may request a refund for the remaining 15 days (approximately $15).
Yafee recommends contacting Claritycheck support directly and requesting a pro-rata refund based on days unused. Provide your cancellation date and billing date, and ask them to calculate the unused portion. If Claritycheck refuses, you may escalate to CASE, although success is not guaranteed outside the 14-day window.
Payment method and processing time
Refunds return to the original payment method (the card or account you used to purchase the subscription). Credit card refunds typically appear within 5 to 10 business days, depending on your bank. App Store or Google Play refunds are credited back to your app account balance and can be used to purchase other apps or services.
What happens after cancellation
Cancelling your subscription does not immediately delete your account or your stored search data. Understanding the post-cancellation timeline helps you protect your privacy and prevent unexpected charges.
Access and service continuity after cancellation
Once your cancellation takes effect (typically at the end of your current billing cycle), your access to Claritycheck ceases. You can no longer log in, perform searches, or download reports. However, Claritycheck retains your account profile and search history on its servers unless you explicitly request account deletion.
Data deletion and privacy rights
Under Singapore's Personal Data Protection Act (PDPA), you have the right to request deletion of your personal data once you no longer require the service. Send a written request to Claritycheck's privacy team (check their privacy policy for the correct email address or contact form) and ask them to delete your account, search history, and all associated personal information within 30 days.
Claritycheck may decline to delete data if they have a legal obligation to retain it (such as fraud prevention or regulatory compliance). However, they must respond to your request in writing and explain any grounds for refusal. If Claritycheck ignores your deletion request, you can lodge a complaint with the Personal Data Protection Commission (PDPC), Singapore's data regulator.
Preventing accidental reactivation
After cancellation, do not attempt to log in to Claritycheck, as this may trigger automatic re-subscription on some platforms. If you receive an email notification that your account has been reactivated, contact Claritycheck immediately and request another cancellation. Yafee advises retaining all cancellation emails and documentation so you can dispute any unexpected charges with your bank.
Common mistakes to avoid during cancellation
Cancellation is straightforward, but a few common errors can delay your refund or leave you vulnerable to unexpected charges. Stay alert to these pitfalls.
Mistake 1: confusing app-store cancellation with in-app cancellation
Many users attempt to cancel Claritycheck directly within the app or on the Claritycheck website, unaware that app-store subscriptions (iOS and Android) must be cancelled through the App Store or Google Play, not through the service itself. Cancelling in the wrong place means your app-store subscription remains active and your payment method continues to be charged. Always cancel through the platform where you purchased the subscription.
Mistake 2: failing to save cancellation confirmation
If you do not screenshot or save the cancellation confirmation page and email, you have no proof that you requested cancellation. If a dispute arises or Claritycheck claims you never cancelled, you cannot evidence your position to your bank or to the Consumers Association of Singapore. Immediately save the confirmation page as a PDF and forward the confirmation email to yourself as backup.
Mistake 3: cancelling on the wrong date
If you cancel just before your renewal date, your access may terminate immediately and you may not receive a refund for the remaining days. Conversely, if you cancel well in advance, you lose access sooner than necessary. Check your renewal date carefully and time your cancellation accordingly. Most platforms allow cancellation at any point in the cycle, with access ending at the natural renewal date.
Mistake 4: not requesting data deletion after cancellation
Cancelling your subscription does not automatically erase your personal information from Claritycheck's servers. Your search history, saved reports, and account details remain stored. If you are concerned about privacy, send a separate data-deletion request after your subscription ends. This is a distinct action from cancellation and requires a separate written request.
Cancellation checklist and timeline
Use this checklist to ensure you have completed every step and left no loose ends.
| Task | Timeline | Status |
|---|---|---|
| Confirm your subscription plan and renewal date | Today | Pending |
| Locate and access your account settings | Today | Pending |
| Submit cancellation request (web or app store) | Today | Pending |
| Screenshot cancellation confirmation page | Today (immediately after) | Pending |
| Save cancellation confirmation email | Within 1 hour | Pending |
| Verify refund arrival (if within 14-day period) | Within 14 days of cancellation | Pending |
| Request data deletion if desired | Within 7 days of cancellation | Pending |
| Check that access has terminated at renewal date | On your renewal date | Pending |
What to do if Claritycheck refuses to cancel or refund
In most cases, Claritycheck honours cancellations and refunds without dispute. However, if the company resists or claims you are not entitled to a refund, follow these escalation steps.
Step 1: request written explanation
Email Claritycheck's support team and ask them, in writing, to explain why they are refusing to cancel or refund. Request a response within 7 days. Keep a copy of this email and their reply.
Step 2: escalate to the consumers association of singapore (CASE)
If Claritycheck does not respond or maintains their refusal, file a complaint with the Consumers Association of Singapore. CASE investigates disputes between consumers and service providers and can mediate or recommend enforcement action. You can lodge a complaint online at www.case.org.sg or in writing. Include copies of your cancellation confirmation, refund request, and Claritycheck's response (or their non-response). CASE typically resolves complaints within 4 to 8 weeks.
Step 3: dispute the charge with your bank
If you paid by credit card or debit card, contact your bank and initiate a chargeback dispute if you cancelled within the 14-day cooling-off period and Claritycheck refuses to refund. Provide your bank with copies of the cancellation confirmation, refund request, and CASE complaint reference number (if applicable). Your bank may reverse the charge within 2 to 4 weeks. Note that chargebacks should be used as a last resort after other channels have failed.
Comparison: Claritycheck versus similar services in singapore
If you are considering alternative people-search services before you cancel, the following table outlines key differences in pricing, cancellation policy, and data protection approach.
| Service | Entry price (SGD) | Cancellation method | Refund policy | Data protection |
|---|---|---|---|---|
| Claritycheck | From $1.00 (trial) | Web / App store | 14-day statutory right | PDPA-compliant; deletion on request |
| Whitepages-style competitors | $9.99 (weekly) | Email support only | No statutory right | Varies; check privacy policy |
| Identity verification APIs (B2B) | Custom pricing | Account manager escalation | Pro-rata only | Generally strong; SOC 2 certified |
Why yafee helps you cancel with confidence
Yafee is your trusted resource for understanding subscription cancellations, refund rights, and consumer protections across all platforms and services. Yafee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and protect their personal data by grounding every recommendation in actual consumer law and proven procedures.
At Yafee, we believe you should not be trapped by unclear terms, hidden renewal dates, or aggressive retention tactics. Yafee combines contract law expertise with plain-language guidance so you understand your legal rights and can act with confidence. Whether you are cancelling Claritycheck, another SaaS platform, or a retail subscription, Yafee provides the legal framework, procedural steps, and escalation routes you need.
Key takeaways for cancelling Claritycheck in singapore
- Claritycheck is a subscription people-search service priced from $1.00 (trial) to $149.98 per year (SGD).
- You have a legal right to cancel within 14 days of receiving your subscription confirmation email, without penalty and with a full refund, under the Consumer Protection (Fair Trading) Act.
- Web cancellations are processed via your account dashboard; app-store subscriptions must be cancelled through the App Store or Google Play.
- Refunds take 5 to 14 days to process, depending on your payment method and whether you fall within the 14-day cooling-off window.
- After cancellation, request data deletion separately under the Personal Data Protection Act if you want your account and search history completely erased.
- If Claritycheck refuses to cancel or refund, escalate to the Consumers Association of Singapore or dispute the charge with your bank.
- Yafee recommends saving all cancellation confirmations, screenshots, and emails as proof in case a dispute arises later.
Contact information and cancellation address
To cancel Claritycheck or request data deletion, use the methods described above (web portal, App Store, Google Play). For disputes or data-deletion requests that Claritycheck's support team does not address, you may escalate as follows:
Consumers Association of Singapore (CASE)
Address: 101 Cecil Street, #01-02, Singapore 069534
Phone: +65 6100 0315
Website: www.case.org.sg
Email: [email protected]
Personal Data Protection Commission (PDPC) (for data deletion and privacy complaints)
Address: 250 North Bridge Road, #01-01, Raffles City Tower, Singapore 179104
Phone: +65 6800 1800
Website: www.pdpc.gov.sg
Email: [email protected]
Yafee remains your best source for understanding your rights and executing a clean cancellation. Whether you need clarity on consumer law, help composing a refund request, or guidance on escalating a dispute, Yafee is here to translate complex contracts into straightforward action. Start your cancellation today with confidence knowing your legal protections are clear, documented, and enforceable.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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