Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Airdna, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Airdna in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Airdna
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Airdna subscription with zero hassle
1
Fill in the form
Give us your details and those of your Airdna subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Airdna. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Airdna refuses your cancellation.
Frequently asked questions
Cancel AirDNA: Step-by-Step Guide
How to cancel AirDNA and protect yourself from unexpected charges in singapore
Why you might want to cancel AirDNA
AirDNA is a market intelligence platform designed for short-term rental hosts and property investors who need real-time occupancy data, pricing strategies and competitive market trends. If you have stopped managing rental properties, found a more cost-effective competitor, or no longer see value in the subscription, cancellation is your right. At Yafee, we help Singapore users navigate SaaS cancellations with clarity and legal precision, so let's walk through your options step by step.
When cancellation makes financial sense
You should consider cancelling AirDNA if you have exited short-term rental hosting, downgraded your property portfolio, switched to a competitor's analytics tool, or want to pause during a slow rental season. AirDNA charges between S$26 and S$408 per month or annually depending on your plan tier. Every month you delay costs you unnecessarily, and Yafee recommends acting as soon as you know you no longer need the service.
The cost of staying subscribed without using it
If you hold a monthly Research plan, you pay S$170 every 30 days. Annual plans offer 15 to 20 percent savings but lock you in for 12 months. Before you cancel, retrieve your most recent invoice to confirm your exact billing date and renewal schedule. This timing is critical - cancelling after your renewal date means you have already paid for a full cycle.
Current AirDNA pricing in singapore
Understanding your plan and its renewal terms helps you decide whether cancellation or downgrading to a lower tier better suits your needs.
| Plan name | Price (S$) | Billing cycle | Ideal for |
|---|---|---|---|
| Research (Monthly) | S$170.00 | Monthly | Market researchers, new investors |
| Research (Annual) | S$1,840 | Annual | Long-term analysis (saves S$200 vs monthly) |
| Host (Monthly) | S$204.00 | Monthly | Active property managers using dynamic pricing |
| Per-Market Small | S$26.00 | Monthly | Single market access for portfolios under 100 listings |
| Pro (Annual) | S$408.00 | Annual | Professional hosts managing 5+ properties |
How to read your AirDNA invoice
All prices above are converted from USD to SGD using AirDNA's live exchange rate at purchase. Your actual charge may fluctuate due to currency movements and Goods and Services Tax (GST) if applicable. Monthly subscriptions cost more per year than annual plans, but offer flexibility. Annual subscriptions require an upfront commitment and typically cannot be cancelled for a pro-rata refund under AirDNA's standard terms, though Yafee recommends verifying this with their support team.
Your consumer rights when cancelling digital services in singapore
Singapore's consumer protection framework gives you specific rights when cancelling online subscriptions, and understanding these rights strengthens your negotiating position if disputes arise.
What the consumer protection (Fair trading) act says about digital subscriptions
Under the Consumer Protection (Fair Trading) Act (CPFTA), you have the right to cancel certain contracts within 14 days of entering into them without penalty - this is called the "cooling-off period". However, AirDNA's standard Terms of Service explicitly exclude digital content and SaaS subscriptions from this protection once you have accessed the service. Consequently, your cooling-off right applies only if you have not yet used the platform meaningfully after purchase.
If AirDNA has misrepresented its features, failed to deliver promised functionality, or engaged in misleading marketing practices, you retain the right to pursue remedies through the Consumers Association of Singapore (CASE) or file a complaint with the Competition and Consumer Commission of Singapore (CCCS). Yafee advises documenting any performance failures or unmet promises before contacting AirDNA.
Your legal position when cancelling AirDNA
You have the right to: Cancel your subscription at any time under contract law principles; request a pro-rata refund if you cancel mid-cycle and can show AirDNA has not performed its contractual obligations; escalate to CASE or CCCS if the company refuses to respond to your cancellation request within a reasonable timeframe (typically 14 business days).
AirDNA can claim: No refund applies for annual plans once the billing period has begun; the service was delivered as described and you have had access to all promised features; cancellation requests must be submitted in writing and comply with their Terms of Service.
What this means in practice: You should cancel before your next billing date to avoid being charged for a full cycle. If you cancel after your renewal date, request a refund in writing and cite the CPFTA if you believe the service was not delivered as promised.
How to cancel AirDNA - step by step
AirDNA does not operate a dedicated customer support office in Singapore, so you must contact their international teams directly using the channels below.
Step 1: gather your account information
Before you contact AirDNA, collect the following details:
- Your AirDNA login email address
- Your current subscription plan name (Research, Host, Pro, or Per-Market Small)
- Your billing date and renewal schedule from your most recent invoice
- Your customer account ID if visible in your account dashboard
- The date you entered the contract (first billing date)
Having this information ready ensures AirDNA can locate your account quickly and process your cancellation without delays.
Step 2: contact AirDNA via email
Send a formal cancellation request email to AirDNA's support team:
- Email address: [email protected]
- Subject line: "Subscription Cancellation Request - [Your Email Address]"
- Body: Include your full name, login email, current plan name, reason for cancellation (optional but helpful), and your preferred cancellation date. Request written confirmation of your cancellation and the final billing date.
- Important: Send this email from the same address registered to your AirDNA account.
Email is the preferred and documented method because it creates a written record of your cancellation request. Yafee recommends keeping a copy of this email and any response for your records.
Step 3: contact AirDNA by phone if email is slow to respond
If you do not receive a response within 7 business days, call AirDNA directly:
- Denver office (USA): +1 (720) 372-2318
- Barcelona office (Spain): +34 932 205 569
- Best time to call: Business hours in their local timezone (Mountain Time for Denver, Central European Time for Barcelona)
- What to say: "I would like to cancel my AirDNA subscription effective [your preferred date]. My account is registered to [your email]. Can you confirm the cancellation and provide a final invoice?"
Keep notes of the person's name, date, time and what they confirmed. Follow up with a confirmation email: "Per our conversation today with [name] at [time], I request cancellation of my subscription effective [date]. Please send written confirmation to this email address."
Step 4: confirm cancellation in your AirDNA account settings
Once AirDNA confirms your cancellation by email:
- Log in to your AirDNA account
- Navigate to Account Settings or Billing (exact label varies by interface)
- Check that your subscription status shows as "Cancelled" or "Active until [date]"
- Verify that no future billing date is listed after your cancellation date
If your account settings still show an active renewal date after you have cancelled, contact AirDNA again and reference your cancellation email. This is rare but must be corrected before your next billing cycle.
Step 5: monitor your payment method for unwanted charges
For 60 days after your cancellation date, check your credit card or bank statement for any unexpected AirDNA charges. If you see a charge after your cancellation date:
- Email AirDNA immediately with your cancellation confirmation email and the unauthorised charge
- Contact your bank or credit card provider and dispute the charge as "subscription not cancelled"
- Provide your bank with AirDNA's cancellation confirmation email as proof
Banks in Singapore typically reverse unauthorised subscription charges within 5 to 10 business days if you provide evidence of your cancellation request.
Will you receive a refund after cancellation
Refund eligibility depends on your plan, billing cycle and the reason for cancellation.
When AirDNA will issue a refund
You may be entitled to a pro-rata refund if you cancel mid-cycle and meet any of these conditions:
- You are within 14 days of your initial purchase and have not meaningfully used the platform (cooling-off period)
- AirDNA has failed to deliver promised features or your account has experienced service outages lasting more than 48 consecutive hours
- You cancelled due to AirDNA misrepresenting its service capabilities at the point of sale
In these cases, request a refund explicitly in your cancellation email: "I request a pro-rata refund for the unused portion of my billing cycle from [cancellation date] to [renewal date]." State your reason clearly - service failure, misrepresentation, or cooling-off period - and provide any supporting evidence (screenshots, screenshots of service outages, marketing claims that differ from actual features).
When AirDNA will not refund
AirDNA's standard policy does not offer refunds for:
- Monthly subscriptions cancelled after the first 14 days of purchase
- Annual subscriptions once any portion of the billing period has elapsed
- Cancellations due to personal circumstances (you no longer host properties, you changed your mind, you found a competitor)
- Accounts you voluntarily paused or downgraded and later cancelled
Nevertheless, Yafee recommends requesting a refund anyway if you have grounds under the CPFTA. If AirDNA refuses, you can escalate to CASE, which may compel a refund if the company's terms are deemed unfair or unreasonably restrictive.
Common mistakes to avoid when cancelling AirDNA
Cancellation is straightforward once you know the legal rules and procedural steps - most problems arise from avoidable missteps that delay your request or cost you extra charges.
Mistake 1: cancelling your payment method instead of your subscription
Removing your credit card from your AirDNA account does not cancel your subscription. Consequently, AirDNA will attempt to bill you using a backup payment method, or your account will fall into arrears and incur additional fees. You must explicitly request cancellation through email or phone.
Mistake 2: assuming your renewal date is when you signed up
Your billing anniversary is not necessarily the same as the date you created your account. Check your invoice - the "renewal date" or "next billing date" is what matters. If your invoice shows renewal on 15 March and today is 10 March, cancelling now means you will not be charged again.
Mistake 3: not requesting written confirmation
Always ask AirDNA to confirm your cancellation in writing via email. Verbal cancellations over the phone carry no legal weight if a charge appears later. Yafee advises treating cancellation like a legal notice - if it is not in writing, it did not happen from a dispute perspective.
Mistake 4: ignoring your bank statement after "cancellation"
Some users assume they are safe once they receive a cancellation email, but unexpected charges still occur due to system errors or misunderstandings. Check your statement for 60 days. If an unwanted charge appears, dispute it immediately with your bank and reference your cancellation email.
Mistake 5: not escalating to CASE if AirDNA refuses to respond
If AirDNA does not respond to your cancellation request within 14 business days, or refuses to cancel without good reason, file a complaint with the Consumers Association of Singapore (CASE) at www.case.org.sg or call 6100 0820. CASE can investigate and pressure AirDNA to comply with consumer law.
What to do after your AirDNA subscription ends
Once AirDNA confirms cancellation, take these steps to protect yourself and transition to alternative tools if needed.
Export your data before access expires
Download any reports, market analyses or property data you created using AirDNA before your subscription expires. AirDNA typically allows access until your final billing date, but not beyond. Some platforms restrict data export after cancellation, so act early.
Update your property management workflow
If you relied on AirDNA for pricing recommendations or market research, identify a replacement tool now. Competing platforms include Mashvisor, PriceLabs and Wheelhouse, depending on your property type and location. Yafee recommends testing a free trial before committing to a new subscription.
Request your cancellation documentation from AirDNA
Email AirDNA and request:
- A final invoice showing all charges through your cancellation date
- Written confirmation that your subscription is terminated and no future charges will occur
- Confirmation of any refund issued, including transaction reference and timeline
Store these documents for at least 2 years in case of disputes with your bank or tax authority.
Comparison of AirDNA to alternative tools
If you are cancelling because you want different features or lower costs, compare AirDNA to these alternatives before switching.
| Platform | Monthly cost (S$) | Best for | Key difference vs AirDNA |
|---|---|---|---|
| AirDNA | S$26-S$408 | Portfolio analysis across markets | Comprehensive market data, steep learning curve |
| Mashvisor | S$65-S$150 | Investment decision-making | Lower cost, more beginner-friendly interface |
| PriceLabs | S$55-S$130 | Dynamic pricing automation | Focuses on pricing algorithms, lighter on market analysis |
| Wheelhouse | S$90-S$200 | Operational efficiency for active hosts | Strong in guest communication, weaker in market research |
Contacting AirDNA in singapore
AirDNA operates no physical office in Singapore, but you can reach their international support teams using these verified contact methods:
- Email: [email protected] (response typically within 3 to 7 business days)
- Phone (Denver, USA): +1 (720) 372-2318 (Mountain Time: Monday-Friday 7am-5pm)
- Phone (Barcelona, Spain): +34 932 205 569 (Central European Time: Monday-Friday 9am-5pm)
- Website: www.airdna.co (no live chat)
Send your cancellation request via email for a formal record. If you need urgent assistance, call their Denver or Barcelona office during their business hours - time zone conversion tools will help you determine the right time to call.
Why yafee helps you cancel with confidence
Cancelling a SaaS subscription involves both contract law and consumer protection rights that many users overlook. Yafee has helped thousands of Singapore consumers navigate digital service cancellations by grounding every step in the Consumer Protection (Fair Trading) Act, providing clear contact methods, and preparing them for common obstacles. Whether you are cancelling AirDNA because you no longer need market analysis, you have switched to a competitor, or you want to reduce costs, Yafee ensures you understand your rights, avoid unexpected charges, and exit cleanly. Use this guide as your cancellation roadmap - Yafee recommends keeping it handy and referring to the step-by-step procedure when you contact AirDNA's support team.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Ready to cancel Airdna?
Join over 30,000 users who already trust us.