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Frequently asked questions
Cancel Airbrush: The Right Way
How to cancel Airbrush and protect your money in singapore
What is Airbrush and why you might want to cancel
Airbrush is a mobile photo-editing application that combines manual retouching tools with artificial intelligence-powered filters to enhance images quickly on iOS, Android and web platforms. The app operates as both a free download with limited features and a subscription service that unlocks advanced editing capabilities, premium AI filters and professional tools. You can access it through Apple's App Store, Google Play Store or the Airbrush website, depending on where you purchased your plan.
Cancelling makes sense if you have found an alternative editor, rarely use the premium features, or simply want to stop automatic renewal charges hitting your bank account each month. At Yafee, we understand that subscription sprawl happens to everyone, and we help thousands of consumers regain control of their digital spending in Singapore. This guide walks you through every cancellation method, your legal rights under Singapore consumer law, and how to recover money if you were charged by mistake.
How Airbrush delivers its service
The service reaches you through iOS and Android mobile applications, plus web access via your browser. Billing depends entirely on which platform you used to buy your subscription: App Store subscriptions charge through Apple, Google Play subscriptions charge through Google, and direct website purchases charge through Airbrush's own payment processor. This matters for cancellation because each path requires different procedural steps.
Airbrush features and use cases
Airbrush offers AI-powered portrait retouching, skin smoothing, blemish removal, background blur and filter effects designed for social media content creators, bloggers and casual photo enthusiasts. If you edit photos weekly and rely on the advanced tools, the subscription delivers ongoing value. If you signed up for a trial, forgot about it and have never opened the app since, cancellation is your right-and Yafee can help you execute it correctly.
Understanding Airbrush pricing in singapore
Before you cancel, understand what you are paying and whether you can recover any unused portion under Singapore consumer law.
| Plan type | Price (SGD) | Billing cycle | Key features |
|---|---|---|---|
| One-time purchase (full unlock) | $59.98 | One-time payment | All filters, AI tools, no renewal |
| Weekly subscription | $5.99 | Every 7 days (auto-renews) | Full access, auto-renewal |
| Monthly subscription | $19.99 | Every 30 days (auto-renews) | Full access, auto-renewal |
| Yearly subscription | $149.99 | Every 12 months (auto-renews) | Best value if you use it regularly |
| Free version | Free | Ongoing | Basic filters, watermark on exports |
Reasons to keep or cancel Airbrush
Your decision to cancel should be based on whether the subscription delivers real value to your daily workflow or whether it has become forgotten spending.
Reasons to keep your subscription
Keep Airbrush if you edit photos regularly for social media, business or personal projects. The AI retouching tools save time compared to manual editing, and the monthly cost ($19.99 SGD) is reasonable if you use it at least twice per week. The yearly plan ($149.99 SGD) offers excellent value if you commit to consistent use-that equates to approximately $12.50 SGD per month if spread across twelve months.
Reasons to cancel immediately
Cancel immediately if you have stopped using the app, found a better alternative like Snapseed or PicsArt, or simply cannot justify the monthly charge against your household budget. Cancel without hesitation if you were charged by mistake, did not authorise a renewal, or no longer remember signing up to the service. At Yafee, we have helped thousands of consumers recognise that subscriptions you have forgotten about represent money you will never recover-unless you take action today.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase digital subscriptions online, and you have specific rights when cancelling auto-renewable services.
Your legal position
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel most digital subscriptions within fourteen (14) calendar days of purchase without giving a reason-provided the subscription has not yet been fully consumed. After the fourteen-day cooling-off period, you may still cancel, but you will lose the right to a refund unless the provider has breached its obligations (for example, by failing to provide the service, charging you twice, or failing to honour your cancellation request within a reasonable timeframe). If Airbrush refuses to cancel your subscription or process your cancellation request within fourteen (14) days, you can escalate to the Consumers Association of Singapore (CASE), which enforces consumer rights and can investigate your complaint at no cost to you.
What happens after your fourteen-day window closes
Once the fourteen-day cooling-off period ends, Airbrush is entitled to retain charges for any portion of the subscription you have already used. However, you retain the right to cancel future renewals at any time. If you cancel on day twenty (20) of a monthly subscription, you will not receive a pro-rata refund for the unused days, but your next renewal will not occur. Yafee recommends noting your cancellation date and confirming with Airbrush in writing that no further charges will occur.
How to cancel Airbrush on iOS (App store)
If you subscribed to Airbrush through Apple's App Store on your iPhone or iPad, you must cancel through Apple's own Settings application-Airbrush cannot cancel your subscription for you because Apple manages all billing and renewals.
- Open the Settings app on your iPhone, iPad or iPod Touch.
- Tap the profile picture or initials icon at the top of the Settings home screen.
- Select Subscriptions from the menu.
- Locate Airbrush in your active subscriptions list.
- If you see multiple subscriptions, scroll to find Airbrush.
- Tap on Airbrush to open your subscription details.
- You will see your renewal date, the current plan and your billing history.
- Tap Cancel Subscription at the bottom of the screen.
- Apple will present a dialog asking why you are cancelling (this feedback is optional).
- Confirm your choice by tapping Cancel Subscription again when prompted.
- Apple will display a confirmation message: "Subscription cancelled" or "Your subscription has been cancelled."
- Take a screenshot of this confirmation for your records.
- You may request a refund within fourteen (14) days if you are within the cooling-off period-see the Refund section below.
- Log into your Airbrush account and confirm that premium features are no longer available.
- If features remain unlocked, wait up to 24 hours for the system to sync, then contact Apple Support.
How to cancel Airbrush on android (Google play)
If you subscribed via Google Play Store on an Android device, you cancel through Google Play itself-Airbrush does not manage the cancellation process for subscriptions purchased through Google.
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top-right corner.
- Select Manage my subscriptions or Subscriptions (wording varies by device and Android version).
- Find Airbrush in your active subscriptions list.
- Scroll down if you have multiple subscriptions.
- Tap Airbrush to view your subscription details.
- You will see your next billing date, your current plan and your payment method.
- Tap Cancel Subscription (or End Subscription, depending on your Android version).
- Google Play will present cancellation reasons (optional).
- Confirm by tapping Cancel again when prompted.
- Google Play will confirm: "Subscription cancelled."
- Screenshot this confirmation for your records.
- Access to premium features will stop at your next renewal date, not immediately.
- Return to your Airbrush app and verify that premium features are locked (or will lock on your renewal date).
- If you see a watermark on exports or reduced filters, cancellation has worked.
How to cancel Airbrush on web (direct purchase)
If you purchased your Airbrush subscription directly from the Airbrush website (rather than via App Store or Google Play), you must contact Airbrush customer support to cancel, because there is no self-service cancellation option in your account dashboard.
- Locate Airbrush's official contact address.
- Visit the Airbrush website and look for a Support or Contact Us link in the footer.
- Airbrush maintains operational and billing contact at its Hong Kong office (the only publicly available address in official documentation).
- Prepare your cancellation request in writing (email or support form).
- Include your full name, email address linked to your Airbrush account and the order number or invoice number from your purchase confirmation.
- State clearly: "I request cancellation of my Airbrush subscription effective immediately and confirmation that no further charges will be applied."
- Include your preferred refund method if you are within fourteen (14) days of purchase.
- Send your cancellation request via Airbrush's support email or web form.
- Save a copy of your sent email and any response for your records.
- Set a calendar reminder for 5 business days-if Airbrush does not respond, escalate.
- Monitor your bank or payment card for refund credits (if applicable).
- Refunds from direct purchases typically appear within 5-10 business days of cancellation.
- Request written confirmation of cancellation once you receive your refund.
- This protects you if Airbrush attempts to charge you again in future.
How to request a refund for Airbrush
You have legal rights to a refund under Singapore consumer law if you cancel within the correct timeframe, and Yafee can help you understand what you are entitled to recover.
Within fourteen days of purchase (cooling-off period)
If you subscribed to Airbrush fewer than fourteen (14) calendar days ago and have not significantly consumed the service, you may request a full refund under the Consumer Protection (Fair Trading) Act. You must submit your refund request in writing (email, support form or registered letter) within fourteen days from your purchase date. Provide your order number, purchase date, email address and a brief reason (for example, "I did not use the subscription" or "I found an alternative editor"). Include the explicit statement: "I am requesting a refund within the fourteen-day cooling-off period as protected under the Consumer Protection (Fair Trading) Act."
After the fourteen-day period (limited refund rights)
Once the fourteen-day window closes, you have no automatic right to a refund simply because you changed your mind. However, if Airbrush has breached its contract-for example, by charging you twice, failing to provide the promised features, or ignoring your cancellation request-you may demand a refund and escalate to the Consumers Association of Singapore if Airbrush refuses. Document every interaction and keep copies of all email exchanges.
How to follow up if Airbrush ignores your refund request
If Airbrush does not respond to your refund request within fourteen (14) days, or refuses to refund you when you are within the cooling-off period, file a complaint with CASE (Consumers Association of Singapore). CASE will investigate on your behalf and can compel Airbrush to refund you or face regulatory action. Yafee has guided thousands of consumers through this escalation process, and the outcome is usually in the consumer's favour when documentation is complete.
Timeline and what to expect after cancellation
Cancellation takes effect on different dates depending on your platform, and you should verify that charges have truly stopped.
App store and google play cancellations
When you cancel through Apple or Google, the cancellation takes effect immediately, but your access to premium features continues until your current billing cycle ends. For example, if you cancel on the fifteenth (15th) of a month and your monthly billing date is the twentieth (20th), you retain full access until the twentieth, then premium features lock on the twenty-first (21st). You will not be charged for the next cycle. Yafee recommends waiting two (2) business days after cancellation and then checking your subscription list again to confirm the status reads "Cancelled" or "Expired" rather than "Active."
Direct website cancellations
If you purchased directly from Airbrush's website, the company may process cancellation within 5-10 business days. Your access does not always stop immediately-Airbrush may honour your subscription through the end of the current billing cycle even after you have requested cancellation. Request written confirmation of the exact date your access will terminate, and set a calendar reminder to verify that no charge occurs on your next renewal date.
Common mistakes to avoid when cancelling
Cancellation is straightforward once you know the right steps, and these mistakes are easy to prevent with a little care.
Deleting the app instead of cancelling the subscription
Many users delete the Airbrush app from their phone thinking this stops charges. It does not. Your subscription continues to renew in the background, and charges appear on your card every week, month or year. You must cancel the subscription through Settings (iOS) or Google Play (Android) or by contacting Airbrush directly. Deleting the app is the last step, not the first.
Missing the fourteen-day refund window
If you subscribed on the first (1st) of the month, your fourteen-day cooling-off period ends on the fifteenth (15th) at 23:59. If you wait until the sixteenth (16th) to request a refund, you have lost your automatic right to get your money back (unless Airbrush has breached its obligations). Set a calendar reminder for the seventh (7th) day of your subscription so you have time to request a refund before the window closes.
Cancelling through the wrong platform
If you bought Airbrush through Google Play but attempt to cancel through Apple's Settings app, your cancellation will fail-and charges will continue. You must cancel through the exact platform where you purchased. Check your email receipt to confirm which store charged you (Apple, Google or Airbrush directly), then cancel through that platform only.
Not keeping cancellation confirmation
If you cancel and Airbrush charges you again three months later, you need written proof that you submitted a valid cancellation request. Screenshot or photograph your cancellation confirmation from Apple, Google or Airbrush, and save it to your email or cloud storage for at least two (2) years. If a dispute arises, this evidence is your protection under Singapore consumer law.
What to do after you cancel Airbrush
Cancellation does not end there-you must verify that charges have stopped and free alternatives are set up so you do not miss editing capabilities.
Verify your cancellation in writing
Five (5) to seven (7) business days after you cancel, send a follow-up email to Airbrush (for direct purchases) or Apple/Google support confirming that you cancelled and requesting written acknowledgement that no further charges will be applied. This creates a paper trail. If charges occur after this date, you can demonstrate that you explicitly requested cancellation and Airbrush failed its obligation under the Consumer Protection (Fair Trading) Act to honour it.
Set a calendar reminder for your next renewal date
Mark the date when your subscription would have renewed, and check your bank statement on that date to confirm no charge occurred. If you see an unexpected charge, contact your bank and Airbrush within 24 hours-most banks will reverse unauthorised subscription renewals if you report them promptly. Yafee recommends this step because it catches errors before they compound into multiple unwanted charges.
Export your edited photos before premium access expires
If you have edited photos in Airbrush and want to download them before your subscription ends, do this immediately after you cancel. Some apps delete or watermark your edits once the subscription expires. Once you cancel, you have until your current billing cycle ends to retrieve your work-do not wait longer.
Switch to a free alternative
If you still need photo editing after cancellation, consider free alternatives: Google Snapseed, Adobe Lightroom Mobile (free version), PicsArt (free tier) or Pixlr all offer strong retouching and filter capabilities without requiring a subscription. This ensures you do not immediately sign up for another paid app and repeat the subscription-sprawl cycle.
Comparison of cancellation methods by platform
Choose the cancellation path that matches where you purchased Airbrush, and follow the steps for your specific device or payment method.
| Platform | Cancellation method | Time to process | Refund eligibility |
|---|---|---|---|
| Apple App Store (iOS) | Settings app > Subscriptions > Airbrush > Cancel | Immediate | Within 14 days of purchase |
| Google Play Store (Android) | Google Play app > Subscriptions > Airbrush > Cancel | Immediate | Within 14 days of purchase |
| Airbrush website (direct) | Email support with order number and request | 5-10 business days | Within 14 days of purchase; varies after |
Contact Airbrush and escalation routes
If Airbrush refuses to cancel or does not respond, you have legal escalation options under Singapore consumer law.
Airbrush contact information
Airbrush's official operational and billing contact address listed in public documentation is located in Hong Kong. The company does not publish a Singapore-based office or postal address. If you need to contact Airbrush directly for a web-based purchase cancellation, use the support form or email contact listed on the official Airbrush website. Allow 5-10 business days for a response; if you receive no reply after 10 business days, escalate immediately.
Escalation to the consumers association of singapore (CASE)
If Airbrush ignores your cancellation request, refuses to process it, or fails to refund you within fourteen (14) days of your purchase date when you are entitled to a refund, file a formal complaint with CASE. CASE is Singapore's independent consumer watchdog and can investigate your complaint at no cost. They have authority to compel companies to refund consumers and to impose compliance orders. You can file a complaint online at CASE's website or visit their office in person. Include copies of your cancellation request, any response from Airbrush, your purchase receipt and your bank statement showing the charge.
Chargeback through your bank
If Airbrush charges you after you have cancelled and does not refund the charge within 14 days of your formal request, you may file a chargeback dispute with your bank or credit card company. Your bank will reverse the charge while it investigates, and Airbrush must prove the charge was authorised. Yafee advises using this option only after you have exhausted direct contact with Airbrush and CASE, because chargebacks can result in your account being suspended or blacklisted by Airbrush (though Airbrush is obligated to refund you regardless).
Key takeaways and next steps
Cancelling Airbrush takes minutes once you follow the correct platform-specific steps, and Singapore consumer law protects you if the company refuses to honour your request or charges you after cancellation. Whether you purchased through Apple, Google Play or Airbrush's website directly, your cancellation method is clear: use Settings on iOS, Google Play on Android, or email Airbrush support for direct website purchases. Within fourteen (14) days of purchase, you can request a full refund if you have not significantly consumed the service; after that period, you have the right to cancel future renewals but may not recover the cost of the period you have already paid. Save every confirmation email, set calendar reminders for your renewal dates and verify that charges stop within 5-10 business days of cancellation. At Yafee, we have helped thousands of consumers cancel unwanted subscriptions and recover funds they thought they had lost. If Airbrush refuses your cancellation request or charges you after you have cancelled, the Consumers Association of Singapore stands ready to investigate your complaint and compel a refund. Take action today-your money is worth protecting.