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Frequently asked questions
Cancel Adguard: The Right Way
How to cancel AdGuard in singapore and protect your refund rights
Understanding AdGuard and why cancellation matters in singapore
AdGuard is a software suite that blocks advertisements, trackers, and malicious websites across your devices. You can purchase it as a subscription or one-time license through the official AdGuard website, Apple App Store, or Google Play Store. The service operates two distinct product lines: the core ad-blocking application and AdGuard VPN, each governed by separate subscription terms and refund conditions.
If you've decided AdGuard no longer meets your privacy needs, or you're consolidating software subscriptions to reduce costs, understanding your legal position is essential. Yafee has guided thousands of Singapore consumers through software cancellations, and this guide explains your consumer protection rights, cancellation methods, and refund eligibility under Singapore law. Yafee focuses on grounding your options in the Consumer Protection (Fair Trading) Act so you make informed decisions.
Why you might cancel AdGuard
You may cancel because you've found a competing ad blocker that performs better on your device, you're reviewing recurring software expenses, or AdGuard's blocking performance no longer justifies the subscription cost. Some users cancel after a free trial expires and determine that premium features don't warrant ongoing payment. Others transition to built-in browser privacy features or alternative VPN providers that bundle ad-blocking capabilities at a lower price point.
The 60-day refund window and why timing matters
If you purchased AdGuard directly from adguard.com, you qualify for a full refund within 60 days of purchase on new license key acquisitions. For AdGuard VPN subscriptions obtained through adguard-vpn.com, annual and two-year plans include a 30-day money-back guarantee. Purchases made through the Apple App Store or Google Play Store follow each platform's refund policies, which typically permit refunds within 48 hours of subscription activation.
Your consumer rights in singapore under law
Singapore's Consumer Protection (Fair Trading) Act establishes your foundational rights as a purchaser, though understanding the scope of those rights prevents costly cancellation disputes.
What the consumer protection (Fair trading) act protects
The Consumer Protection (Fair Trading) Act safeguards you from unfair trading practices, false descriptions, and services that fall below the standard a reasonable consumer would expect. However, the Act does not automatically entitle you to a refund simply because you change your mind about a purchase. Instead, you have stronger legal grounds for a refund when the service is defective, significantly misdescribed, or fails to perform its core function as advertised.
If AdGuard genuinely malfunctions on your device, blocks legitimate websites it should permit, or the product description was misleading at purchase, you possess legal grounds to demand a refund beyond the company's stated 60-day window. Yafee recommends documenting any technical failures, taking screenshots, and recording the date and time you discovered the issue before contacting support. This evidence strengthens your position if the company initially refuses your claim.
Your legal position if AdGuard refuses cancellation
If AdGuard declines a refund and you believe the company has breached consumer protection standards, you retain the right to lodge a complaint with the Consumers Association of Singapore (CASE). CASE provides free mediation and dispute resolution; it can escalate your case if the company fails to respond reasonably. You may also report unfair practices to the Competition and Consumer Commission of Singapore (CCCS) if you believe AdGuard is deliberately obscuring cancellation or refund procedures to prevent cancellations.
AdGuard pricing in singapore
The table below reflects pricing observed in the Singapore App Store as of early 2025; website licenses may differ in price and are typically displayed in other currencies on the official AdGuard website.
| Plan | Price (SGD) | Billing period | Key features |
|---|---|---|---|
| 1 Month Mobile Ad Blocker (iOS) | S$2.98 | Monthly | Premium ad blocking, tracker blocking |
| 1 Year Premium Mobile Ad Blocker (iOS) | S$6.98 | Annual | Ad and tracker blocking, malware protection |
| Desktop License (1 year) | S$19.95 | Annual | Windows and Mac support, ad blocking |
| AdGuard VPN (Annual) | S$29.99 | Annual | VPN access, no-log policy, multi-device |
| AdGuard VPN (Two-year) | S$49.99 | Two years | Extended VPN access, multi-device coverage |
| Family License (up to 9 devices) | S$39.95 | Annual | Multi-device coverage, full ad blocking suite |
How to cancel AdGuard on each platform
Your cancellation method depends on where you purchased the subscription; each platform requires a distinct approach to prevent accidental continuation of charges.
Cancel an AdGuard subscription purchased through adguard.com
- Log into your AdGuard account at adguard.com using your registered email address and password.
- Navigate to your Account Settings or Dashboard section.
- Look for a "Subscriptions" or "License" tab in the main menu.
- Locate your active AdGuard subscription in the list.
- You will see the plan name, renewal date, and current status.
- Select the Cancel or Manage Subscription option next to your plan.
- Some accounts display a "Request Refund" button if you fall within the 60-day window.
- Confirm the cancellation and provide feedback if prompted.
- AdGuard may ask why you are cancelling; this feedback helps improve their service.
- Verify that the subscription status changes to "Cancelled" and you receive a confirmation email within 24 hours.
- Retain this email as proof of cancellation.
Cancel an AdGuard iOS subscription through apple app store
- Open the Apple App Store on your iPhone or iPad.
- You must use the same Apple ID account linked to your subscription.
- Tap the account icon in the bottom right corner, then select your name.
- If you use a different device, navigate to Settings > [Your Name] > iTunes and App Store, then tap your Apple ID at the top.
- Select Subscriptions from the menu.
- All active subscriptions linked to your Apple ID appear in this section.
- Find AdGuard in your subscriptions list and tap it.
- If you have both AdGuard ad-blocker and AdGuard VPN subscriptions, each appears separately.
- Tap Cancel Subscription or Turn Off Auto-Renewal.
- The button label varies depending on your iOS version.
- Confirm the cancellation by following the on-screen prompts.
- Your subscription continues until the current billing date, then terminates automatically.
Cancel an AdGuard android subscription through google play store
- Open the Google Play Store application on your Android device.
- Ensure you are logged in with the Google account that purchased the subscription.
- Tap the profile icon in the top right corner.
- Select Payments and Subscriptions from the dropdown menu.
- Select Subscriptions from the submenu.
- All active subscriptions linked to your Google account display here.
- Locate AdGuard and tap it.
- The subscription details page shows your renewal date and plan features.
- Tap Cancel Subscription.
- Google Play may display a retention offer or discount to encourage you to remain a subscriber.
- Confirm the cancellation by selecting the final confirmation button.
- You will receive a confirmation email; save this as proof of cancellation.
Cancel an AdGuard VPN subscription purchased through adguard-vpn.com
- Visit adguard-vpn.com and log into your account.
- Use the same email address and password you registered with.
- Navigate to your Account or Profile settings.
- The menu typically appears in the top right corner of the website.
- Select Subscriptions or Billing.
- This section displays your VPN plan, renewal date, and payment method.
- Locate your AdGuard VPN subscription and select Cancel or Manage Subscription.
- If you purchased an annual or two-year plan within the last 30 days, a refund option may appear.
- Confirm the cancellation and submit your request.
- AdGuard support typically processes cancellations within 1 business day.
How to request a refund within the guarantee window
Your refund eligibility depends on the purchase date and the platform through which you bought AdGuard; acting quickly ensures you meet the deadline for your chosen purchase method.
Refund eligibility by purchase channel
| Purchase channel | Refund window | How to request |
|---|---|---|
| adguard.com (Direct) | 60 days from purchase | Submit via account dashboard or email support |
| adguard-vpn.com (Direct VPN) | 30 days from purchase | Submit via account dashboard or contact support |
| Apple App Store (iOS) | 48 hours from subscription activation | Request refund through App Store account settings |
| Google Play Store (Android) | 48 hours from subscription activation | Request refund through Play Store account settings |
| Mac App Store | 14 days from purchase | Request through Apple account or contact App Store support |
| Windows Store | 60 days from purchase | Request through Microsoft account or Windows Store support |
Step-by-step refund request through adguard.com
- Log into your AdGuard account at adguard.com within 60 days of your original purchase date.
- Navigate to Subscriptions or License Management.
- Verify that your purchase date appears on the subscription details.
- Select the subscription you wish to refund.
- Confirm you are within the 60-day refund period.
- Click Request Refund if the button appears.
- If no refund button is visible, your 60-day window has expired, or you purchased through a third-party platform.
- Complete the refund request form with your reason for cancellation.
- Be honest but concise; this helps AdGuard understand customer needs.
- Submit the form and await confirmation.
- AdGuard processes refund requests within 3-5 business days.
- The refund appears in your original payment method (credit card, PayPal, or other) within 5-10 business days.
Refund request if you purchased through the app store or google play
If you purchased AdGuard through the Apple App Store and fall within the 48-hour window, open the App Store, navigate to Subscriptions, select AdGuard, and tap Report Problem. Choose the reason for your refund request and submit. Apple processes refund requests within 1-3 business days. For Google Play, follow the same steps in the Play Store app, and Google typically processes refunds within 24-48 hours. If you fall outside the 48-hour window on either platform, contact AdGuard support directly at [email protected] and request a refund as a gesture of goodwill; Yafee advises explaining your technical issue clearly to improve your chances of approval beyond the stated window.
What happens after you cancel AdGuard
Cancelling your subscription triggers specific account changes; understanding these changes prevents confusion and ensures your account behaves as expected.
Access during the billing period after cancellation
When you cancel an AdGuard subscription, you retain full access to premium features until the current billing period ends. For example, if you cancel on the 15th of a monthly subscription that renews on the 1st of each month, you keep ad-blocking and malware protection until the end of that month. No further charges occur after the current period expires. Yafee recommends checking your email for a confirmation of the final billing date to avoid confusion if you continue using the service after cancellation.
What you lose after the final billing date
Once your billing period ends, AdGuard's premium features deactivate automatically. You lose access to advanced ad-blocking rules, real-time malware updates, and tracker blocking if you held a premium subscription. If you held a Family License, all linked devices lose premium access simultaneously. Basic browser ad-blocking (where available) may continue, but you cannot re-enable premium protections without purchasing a new subscription. To reinstall AdGuard premium features, you must purchase a new subscription or license key through your preferred platform.
Deleting your AdGuard account entirely
Cancelling a subscription does not delete your account; your account remains active with zero active subscriptions. If you wish to delete all your account data from AdGuard's servers, contact [email protected] and request account deletion. You must provide your registered email address and confirm your identity. AdGuard typically deletes account data within 30 days of your request and sends a confirmation email when the process completes. Note that account deletion is irreversible and prevents you from accessing any previous license keys or subscription history.
Common mistakes when cancelling AdGuard
Cancelling software subscriptions in Singapore is straightforward when you know the process; these mistakes are easily avoided with attention to detail and documentation.
Mistake 1: cancelling through the wrong platform
If you purchased AdGuard directly from adguard.com but attempt to cancel through the App Store, your cancellation will fail because the platforms operate independently. You must cancel through the channel where you made the purchase. If you are uncertain, log into each potential platform and check your subscriptions; only one will show an active AdGuard subscription. Yafee recommends saving your original purchase confirmation email so you can identify the correct platform immediately.
Mistake 2: missing the refund deadline
The 60-day refund window from adguard.com expires automatically; once it passes, AdGuard is not obligated to refund your purchase. If you purchased on 1 January, the deadline is 1 March. Waiting until day 61 means you lose all refund eligibility regardless of your reason for cancellation. Mark your refund deadline in your calendar immediately after purchase to prevent this costly oversight.
Mistake 3: assuming cancellation stops all charges immediately
Cancelling your subscription does not stop the current billing period's charge if it has already been processed. If you cancelled on the 5th of the month but were charged on the 1st, that month's charge remains. You must request a refund through the appropriate platform or contact support for a pro-rata credit. Only future billing cycles are prevented by cancellation.
Mistake 4: failing to document your cancellation
Always save confirmation emails, screenshots of cancellation confirmations, and your bank statements showing the final charge. If a dispute arises and AdGuard incorrectly renews your subscription, these documents prove you cancelled in time. Without documentation, your dispute carries less weight with CASE or the CCCS. Yafee advises taking a screenshot of the "Cancellation Confirmed" page before closing your browser to preserve evidence.
Before you cancel: should you keep or quit AdGuard?
Before finalising your cancellation, weigh whether AdGuard genuinely fails to meet your needs or whether adjusting your usage patterns might resolve your concerns.
| Keep AdGuard if | Cancel AdGuard if |
|---|---|
| You use multiple devices and the Family License reduces per-device cost | You only use one device and a free ad blocker exists that performs identically |
| You value real-time malware protection and advanced tracker filtering beyond browser defaults | Your browser now offers built-in privacy modes that block most ads and trackers |
| You've customised the filtering rules and depend on those configurations for specific websites | You haven't customised settings and use default configurations across all sites |
| You experience measurable faster browsing speeds with AdGuard active | You notice no performance difference between AdGuard enabled and disabled |
| You are within 60 days of purchase and fall outside the refund window but remain satisfied | You purchased more than 60 days ago, are unsatisfied, and have discovered a superior alternative |
Your next steps: how yafee can help you complete your cancellation safely
Cancelling AdGuard in Singapore requires attention to your purchase method, refund deadlines, and legal protections under the Consumer Protection (Fair Trading) Act. Yafee has helped thousands of consumers cancel software subscriptions while protecting their refund rights and documenting their cancellations thoroughly. If you encounter resistance from AdGuard when requesting a refund or cancellation confirmation, Yafee provides detailed escalation guidance and helps you prepare disputes for submission to CASE or the CCCS.
Follow the step-by-step cancellation instructions for your platform (adguard.com, App Store, or Google Play), document every confirmation email you receive, and initiate any refund request within your platform's stated deadline. If AdGuard refuses your refund despite falling within the 60-day window, contact Yafee for guidance on escalating your complaint to consumer authorities. Yafee ensures you understand your legal position and maximise the likelihood of a successful refund or cancellation.
Contact details for AdGuard cancellation and disputes
If you require postal correspondence, account verification, or wish to lodge a formal dispute about your AdGuard subscription, use the registered office address below. This address is the official legal and registered office for AdGuard Software Limited, the company operating AdGuard's services.
AdGuard Software Limited
Registered address: Office 206, 52 Ermou Street, 3095 Limassol, Cyprus
Email support: [email protected]
Website: adguard.com
For refund disputes or escalations in Singapore, lodge complaints with the Consumers Association of Singapore (CASE) at www.case.org.sg or contact them directly at 1800-6100-6 (toll-free in Singapore). If you believe AdGuard has engaged in unfair trading practices, report the matter to the Competition and Consumer Commission of Singapore (CCCS) at www.cccs.gov.sg. Yafee recommends providing CASE or CCCS with copies of your purchase confirmation, cancellation request, and any refusal emails you received from AdGuard to strengthen your case.