Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Vestiaire Collective, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Vestiaire Collective in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Vestiaire Collective
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Vestiaire Collective subscription with zero hassle
1
Fill in the form
Give us your details and those of your Vestiaire Collective subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Vestiaire Collective. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Vestiaire Collective refuses your cancellation.
Frequently asked questions
Cancel Vestiaire Collective: Step-by-Step Guide
How to cancel your Vestiaire Collective account in singapore: a legal guide
Understanding Vestiaire Collective and your cancellation options
Vestiaire Collective is a peer-to-peer luxury resale marketplace where you buy and sell pre-owned designer fashion items globally. The platform connects individual sellers with buyers, offering authentication services and secure payment processing. Unlike traditional subscription services, Vestiaire Collective operates on a transaction-based fee model in Singapore, meaning you pay fees only when you buy or sell, not monthly membership charges. If you've decided to step away from the platform-whether to cancel a specific order, suspend your account, or delete your profile entirely-you need to understand your rights under Singapore consumer law and your practical options. Yafee specialises in helping consumers navigate cancellation procedures across digital marketplaces, and this guide will walk you through every scenario you may face.
What Vestiaire Collective does
Vestiaire Collective acts as an intermediary platform. You can list designer items for sale, purchase pre-owned fashion from individual and professional sellers, and access authentication checks on many items. The platform handles payment collection, order processing, and dispute resolution. Transaction fees vary based on whether you are buying or selling, but there is no mandatory monthly subscription in Singapore (though premium seller tools may be available at additional cost).
Common reasons you might cancel
You may want to cancel an order because you have changed your mind about a purchase. You might close your account if you no longer engage with the resale market, have found better value elsewhere, or have concerns about buyer protections or seller reliability. You may also wish to delete your account for privacy reasons or to stop receiving notifications. Whatever your reason, Yafee recommends understanding your legal protections before you act, so you can enforce them if the platform does not cooperate.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act is the legal framework that protects you when you shop online at Vestiaire Collective.
What the consumer protection (Fair trading) act guarantees you
The Consumer Protection (Fair Trading) Act mandates that goods you purchase must be of acceptable quality, fit for purpose, and match their description. If a seller breaches these terms, you have the right to reject the goods and claim a refund. Vestiaire Collective's return policy must align with this framework; however, the specific application depends on whether you bought from an individual seller or a professional seller (one who regularly sells items as a business).
If an item arrives counterfeit, damaged, or materially different from its description, you can lodge a complaint with Vestiaire Collective and pursue a refund. The Consumer Association of Singapore (CASE) can help you escalate disputes if the platform refuses to cooperate or if Vestiaire Collective fails to respond within a reasonable timeframe.
Your legal position on returns and cancellations
You have a statutory right to reject goods that breach the Consumer Protection (Fair Trading) Act, regardless of the seller's cancellation policy. This means that even if a seller or the platform claims "no returns" or "all sales final," you retain the legal right to return counterfeit or misdescribed items and recover your payment. Professional sellers operating in Singapore must offer at least a 14-day return window for distance purchases; individual sellers have fewer legal obligations, but cannot deny you protection if the item is counterfeit or breaches description. If Vestiaire Collective refuses to enforce your statutory rights, you can escalate your complaint to CASE, which has enforcement power to compel refunds.
Your cooling-off rights for distance purchases
When you purchase from a professional seller on Vestiaire Collective, you enjoy a 14-day cooling-off period from the date you receive the item. This window allows you to return the item for any reason (not just defects). You must exercise this right in writing and at your own cost (unless the seller agrees to cover return postage). Individual sellers are not legally required to offer a cooling-off period, but if the item is counterfeit or materially misdescribed, you retain statutory protection regardless of seller type.
Your cancellation methods at a glance
Your cancellation path depends on what you want to cancel: a specific order, your seller or buyer account settings, or your entire profile.
| What you want to cancel | Timeline | Difficulty | Your best option |
| Order before seller ships | Immediate contact required | Low (seller permission) | Message seller via app; request refund |
| Order after receipt (defective) | 14 days from receipt | Medium (documentation) | Open dispute; provide photos and description proof |
| Account (deactivation) | 7-14 days | Low (self-service) | Settings > Account > Deactivate |
| Account (permanent deletion) | 30 days (data retention period) | Medium (legal request) | Contact support; request GDPR/PDPA deletion |
| Subscription/Premium (if active) | Immediate | Low (self-service) | Settings > Billing > Cancel Subscription |
How to cancel an order before the seller ships
If you have just purchased an item and want to reverse the transaction before the seller dispatches it, act immediately-your window is very narrow.
Step 1: contact the seller through the app messaging system
- Open the Vestiaire Collective app or website.
- Navigate to "My Purchases" or "Orders."
- Select the order you wish to cancel.
- Tap "Contact Seller" or the messaging icon.
- Write a polite, clear message requesting cancellation.
- Explain your reason briefly (e.g., "I have changed my mind" or "The item no longer suits my needs").
- Submit your message and wait for a response.
- Most sellers respond within 24 hours.
- The seller is not legally obligated to agree, as they control their own inventory and sales decisions.
Step 2: if the seller agrees, confirm the cancellation
- The seller will initiate a cancellation or refund within the app.
- You will receive a notification confirming the order is cancelled.
- Check your payment method; the refund will appear within 5-10 business days.
- Do not accept the parcel if it arrives.
- If the item is delivered despite cancellation, contact Vestiaire Collective support immediately with proof of the cancellation agreement.
Step 3: if the seller declines or does not respond
- Contact Vestiaire Collective support directly within 48 hours of purchase.
- Go to "Help" or "Contact Us" in the app or website.
- Select "Order Issues" and explain that the seller has declined your cancellation request or is unresponsive.
- Request a refund on the grounds that the item has not shipped and you have withdrawn consent.
- Provide screenshots of your cancellation request to the seller.
- Vestiaire Collective may override the seller's decision if the item has not been collected by the courier.
- If Vestiaire Collective refuses, escalate to the Consumer Association of Singapore (CASE).
- CASE can investigate whether the platform has breached its obligations to facilitate timely cancellations.
How to cancel or return an order after you receive it
If you have received an item and it does not match the listing, is damaged, or is counterfeit, you have strong legal grounds to return it and claim a refund under the Consumer Protection (Fair Trading) Act.
Step 1: inspect the item within 48 hours of receipt
- Open the parcel and compare the item to the listing photos and description.
- Check for damage, missing tags, authenticity markers, size discrepancies, or colour mismatches.
- Take clear photos of the front, back, tags, and any flaws.
- If the item is counterfeit or materially misdescribed, document your findings.
- Photograph any authentication red flags (e.g., poor stitching, incorrect logos, misspelled branding).
- Note the specific ways the item differs from the listing.
Step 2: open a dispute within 14 days of receipt
- Go to "My Purchases" and select the order.
- Tap "Return" or "Open a Dispute."
- Select the reason: "Item damaged," "Item not as described," "Item is counterfeit," or "Item not received."
- Upload your evidence.
- Attach clear photos of the item and the defect.
- Write a detailed explanation of why the item breaches the seller's description or your statutory rights.
- Be specific: "The listing stated 'excellent condition' but the item has a large stain on the sleeve" or "The listing showed a Hermès logo but the engraving is misspelled."
- Submit your dispute.
- Vestiaire Collective will notify the seller and allow them 5 days to respond.
Step 3: arrange return shipping if the seller or platform approves
- Once your return is authorised, you will receive a return address.
- Pack the item securely in its original packaging (if available).
- Include any tags or accessories that came with the item.
- Ship the item via a trackable courier (e.g., Singapore Post, FedEx).
- Keep your tracking number and receipt.
- Return postage is your responsibility unless the seller or Vestiaire Collective agrees to cover it (which they should if the item is defective or counterfeit).
- Wait for Vestiaire Collective to confirm receipt and process your refund.
- This typically takes 7-14 days after the item is scanned as received.
Step 4: if Vestiaire Collective or the seller rejects your claim
- Appeal the decision within Vestiaire Collective's dispute system.
- Provide additional evidence or clarify misunderstandings.
- Reference your statutory rights under the Consumer Protection (Fair Trading) Act: "The item is not of acceptable quality and does not match the seller's description. I am entitled to a refund under Singapore consumer law."
- If Vestiaire Collective upholds the rejection, escalate to CASE.
- File a complaint with CASE online at www.case.org.sg or call 6100 0820.
- Provide all documentation: photos, the original listing, Vestiaire Collective's dispute decision, and your legal argument.
- CASE will investigate and can compel the platform to issue a refund if you have met the legal standard.
How to deactivate or suspend your Vestiaire Collective account
If you want to pause your account without permanently deleting your data, you can deactivate it-this hides your profile and listings but keeps your account recoverable.
Step 1: navigate to account settings
- Open the Vestiaire Collective app or website.
- Tap your profile icon (usually in the top-right corner).
- Select "Settings" or "Account Settings."
- Scroll down to "Account" or "Privacy."
- Look for "Deactivate Account" or "Close Account" (wording may vary).
Step 2: review the deactivation terms
- Vestiaire Collective will display a summary of what happens when you deactivate.
- Your profile will be hidden from search and browsing.
- Active listings will be paused (not sold).
- Active orders will continue to completion; you cannot cancel them retroactively.
- You can reactivate your account at any time within a set period (usually 30 days).
- Confirm that you understand these terms.
- If you have active disputes or pending refunds, resolve them before deactivating.
Step 3: complete the deactivation
- Tap "Confirm Deactivation" or "Close Account."
- You may be asked to provide a reason for leaving (optional).
- Confirm your action via email.
- Vestiaire Collective will send a confirmation email with a link to verify the deactivation.
- Click the link within the email to complete the process.
- Your account is now deactivated.
- You can log back in at any time to reactivate.
How to permanently delete your Vestiaire Collective account
If you want to remove your account permanently and delete your personal data, you must request account deletion through the platform's support system or invoke your rights under Singapore's Personal Data Protection Act (PDPA).
Step 1: submit a deletion request through support
- Go to "Help" or "Contact Us" in the app or website.
- Select "Account & Profile" and then "Close/Delete Account."
- Write a support message requesting permanent account deletion.
- State clearly: "I request permanent deletion of my Vestiaire Collective account and all associated personal data."
- Provide your email address and username.
- Submit your request and wait for a response.
- Vestiaire Collective typically responds within 7 business days.
Step 2: if Vestiaire Collective requests verification
- The platform may ask you to verify your identity.
- Respond with the information they request (e.g., email verification, security questions).
- This prevents unauthorised account deletion.
- Once verified, Vestiaire Collective will initiate deletion.
- Most platforms apply a 30-day data retention period before permanently removing your information.
- During this period, you can recover your account if you change your mind.
Step 3: if Vestiaire Collective delays or refuses deletion
- Invoke your rights under the Personal Data Protection Act (PDPA).
- The PDPA gives you the right to request deletion of your personal data.
- Vestiaire Collective cannot refuse unless it has a lawful reason (e.g., legal dispute, tax obligation).
- Send a formal data deletion request to Vestiaire Collective's Data Protection Officer.
- Request this contact information via support email.
- Write: "I request deletion of all personal data held by Vestiaire Collective in accordance with the Personal Data Protection Act (PDPA), section [4] (right of access and correction)."
- Send via registered email or post.
- If Vestiaire Collective refuses without legal justification, escalate to the Personal Data Protection Commission (PDPC).
- File a complaint at www.pdpc.gov.sg or call 6376 1180.
- The PDPC can compel the platform to delete your data.
How to cancel a Vestiaire Collective premium subscription or seller plan
If you have purchased a paid subscription or seller plan (e.g., Vestiaire Collective Premier or a premium seller tier), you can cancel it at any time.
Step 1: access your billing settings
- Open the app or website and go to "Settings."
- Select "Billing" or "Subscriptions."
- Review your active subscriptions.
- You will see the subscription name, renewal date, and price.
Step 2: cancel the subscription
- Tap the subscription you wish to cancel.
- Select "Cancel Subscription" or "Manage."
- Confirm your cancellation.
- Vestiaire Collective may offer a discount or incentive to retain you; you can decline.
- Tap "Confirm Cancellation."
- Your subscription is now cancelled.
- You will retain access until the end of the current billing cycle.
- No further charges will occur after that date.
Step 3: if you cannot cancel in-app, contact support
- Email Vestiaire Collective support.
- Write: "I wish to cancel my Premium subscription (or [subscription name]). My order/account ID is [XXXX]. Please confirm cancellation and the date charges will stop."
- Request written confirmation.
- Keep this email as proof of cancellation.
- If Vestiaire Collective continues to charge you after cancellation, you can dispute the charge with your bank or credit card company.
Understanding Vestiaire Collective fees and refund timelines
Vestiaire Collective operates on a transaction fee model, and understanding refund timelines helps you plan your cancellation.
| Transaction type | Fee | Refund timeline |
| Buyer (successful purchase) | Included in price | 5-10 business days (if cancelled/disputed) |
| Seller (successful sale) | 7.5% + payment processing | Fees not refunded; proceeds refunded if cancelled |
| Order cancellation (pre-ship) | N/A | 5-10 business days (full refund) |
| Return approved (post-receipt) | N/A | 7-14 days after item scanned received |
| Premium subscription cancellation | Varies (SGD 4-12/month) | Immediate (no pro-rata refund) |
Common mistakes when cancelling and how to avoid them
Cancellation disputes are often avoidable with careful planning. Here are the pitfalls Yafee recommends you sidestep.
Mistake 1: waiting too long to contact the seller
If you cancel after the seller has already dispatched the item, you lose your pre-shipment window and must pursue a return instead-which is slower and more complex. Act within hours of purchase if you change your mind.
Mistake 2: not documenting the defect clearly
When you open a dispute for a damaged or misdescribed item, poor-quality photos or vague descriptions weaken your case. Vestiaire Collective's dispute team relies on visual evidence. Take clear, well-lit photos of the entire item, any defects, tags, and authenticity details. Write a detailed description with specific references to the original listing (e.g., "Listing stated 'like new' but the item has a visible tear on the lining").
Mistake 3: accepting items without inspection
Some buyers sign off on receipt without opening the parcel. If you do this, you lose your right to dispute the item later within Vestiaire Collective's system. Always inspect items within 48 hours and document any issues immediately.
Mistake 4: returning items before approval
If you ship an item back without Vestiaire Collective's authorisation, you may lose it in transit and have no recourse. Always wait for the platform to approve your return and provide a return address.
Mistake 5: confusing deactivation with deletion
Deactivating your account pauses it but does not delete your data. If you want your personal information removed permanently (for privacy reasons), you must request deletion explicitly. Yafee advises clarifying this distinction before you choose your cancellation method.
Mistake 6: not escalating to CASE or PDPC when the platform refuses
Vestiaire Collective is bound by Singapore consumer law and data protection regulations. If it refuses your refund or deletion request without legitimate reason, you have legal remedies. Most disputes are resolved when you reference the relevant law and indicate you will escalate to the regulator.
What happens after you cancel
Once you cancel, the next steps vary depending on what you cancelled. Here is what to expect.
After order cancellation (pre-ship)
- The seller will confirm cancellation within the app.
- Your payment is refunded to your original payment method within 5-10 business days.
- If the parcel arrives despite cancellation, refuse delivery or contact support immediately with proof of the cancellation.
After opening a return dispute
- Vestiaire Collective and the seller communicate within the dispute system.
- Once a return is approved, you will receive a return shipping address.
- Ship the item and keep your tracking number.
- Once received and inspected, your refund processes within 7-14 days.
After account deactivation
- Your profile is hidden immediately.
- Your listings are paused.
- You can reactivate at any time by logging in (within the specified window, usually 30 days).
- If you do not reactivate within this window, the account may be permanently closed.
After account deletion
- A 30-day data retention period begins.
- Your profile and listings are removed from the site.
- After 30 days, your personal data is permanently deleted from Vestiaire Collective's systems.
- You cannot reactivate; you must create a new account if you wish to use the platform again.
After subscription cancellation
- Premium features are available until the end of the current billing cycle.
- No further charges occur after the cycle ends.
- You can resubscribe at any time.
When to escalate to the consumer association of singapore (CASE)
If Vestiaire Collective refuses to honour your refund or cancellation rights, CASE is your escalation route.
When CASE can help
- The platform refuses a refund for a counterfeit or misdescribed item.
- Vestiaire Collective fails to respond to your complaint within 14 days.
- You have evidence that the item breaches the Consumer Protection (Fair Trading) Act, but the platform disputes your claim.
- The seller is unresponsive and Vestiaire Collective does not mediate.
How to file a complaint with CASE
- Visit www.case.org.sg or call 6100 0820.
- You can file online, by phone, or in person.
- Provide detailed information.
- Your name, email, and phone number.
- The seller or platform's details (Vestiaire Collective Singapore Pte. Ltd., Marina One West Tower, Singapore).
- A description of the dispute and the amount in question.
- All supporting documentation: photos, messages, Vestiaire Collective's dispute decision, and the original listing.
- CASE will investigate and mediate.
- CASE may contact Vestiaire Collective on your behalf and request a response.
- If the platform breaches consumer law, CASE can compel a refund or other remedy.
- There is no cost to file with CASE.
Checklist for cancelling your Vestiaire Collective account or order
| Task | Status |
| Decide what you want to cancel (order, account, subscription) | ☐ |
| If cancelling an order, contact the seller within hours of purchase | ☐ |
| If returning an item, inspect it within 48 hours and take clear photos | ☐ |
| Open a dispute (if applicable) within 14 days of receipt | ☐ |
| Wait for Vestiaire Collective's decision and respond with additional evidence if needed | ☐ |
| If refused, escalate to CASE with all documentation | ☐ |
| Track refund status via your payment method | ☐ |
| Keep all emails, photos, and proof of cancellation for 12 months | ☐ |
Key takeaways and next steps
Cancelling with Vestiaire Collective is straightforward if you understand the framework. You have statutory rights under the Consumer Protection (Fair Trading) Act to reject counterfeit or misdescribed items and claim refunds. Orders can be cancelled before shipment by contacting the seller directly; post-receipt returns require dispute documentation and evidence. Account deactivation is reversible; deletion is permanent and subject to a 30-day data retention period. Subscriptions cancel immediately with no pro-rata refund.
Yafee has helped thousands of consumers cancel orders and reclaim refunds from digital marketplaces by standing firm on their legal rights and escalating to regulators when platforms refuse. If you encounter resistance, reference the Consumer Protection (Fair Trading) Act, document every interaction, and contact CASE. Your statutory protections exist because Singapore's consumer law framework prioritises fairness in distance transactions-use them.
For the latest updates on Vestiaire Collective's contact information, visit the platform directly. The company's registered office is at Marina One West Tower, Singapore; customer support is available through the app or website messaging system. Yafee recommends keeping records of all disputes, refunds, and cancellations for at least 12 months in case you need to escalate further.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
Ready to cancel Vestiaire Collective?
Join over 30,000 users who already trust us.