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Frequently asked questions
Cancel Lookfantastic: The Right Way
How to cancel Lookfantastic and protect your singapore beauty budget
Understanding Lookfantastic and why cancellation matters
Lookfantastic is an international online beauty retailer offering skincare, haircare, cosmetics and wellness products from established global brands. The platform operates both one-off purchases and a subscription service called the Lookfantastic Beauty Box, which delivers curated monthly beauty products directly to your address in Singapore.
If you subscribed to their monthly box service, you may receive shipments at SGD 38.00 or other pricing tiers, depending on your selected plan. Many customers initially enjoy the variety and discovery aspect, but circumstances evolve: budgets tighten, product preferences shift, duplicate items arrive, or you discover better value with competing retailers.
The positive aspect is that cancelling Lookfantastic follows a clear, legally protected process if you understand the exact steps and timing rules. At Yafee, we help you navigate subscription cancellations with confidence and precision, so you retain control of your money and your inbox.
What Lookfantastic delivers in singapore
Lookfantastic sells individual beauty products and operates a curated monthly subscription box service. You can purchase single items as a one-off transaction, commit to themed boxes, or select flexible subscription plans with various delivery frequencies and price points.
The subscription model appeals to beauty enthusiasts who value surprise products and curated selections, but it requires active management to prevent unwanted recurring charges accumulating on your payment method.
Common reasons customers cancel Lookfantastic
Typical cancellation reasons include budget constraints, product quality concerns, receipt of duplicate items, delivery delays, dissatisfaction with box contents, or finding superior value with competitor beauty retailers.
Regardless of your reason, you hold clear consumer rights under Singapore law that protect you throughout the cancellation process and refund procedures.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act provides robust protections when you cancel online subscriptions and request refunds.
Your statutory 14-day cooling-off right
You hold a statutory 14-day cooling-off period running from the date you receive your order or subscription box. This right applies to both one-off purchases and the first Lookfantastic Beauty Box delivered to your address.
During this window, you can cancel without penalty or justification requirement, provided the goods remain unopened and in their original condition. This entitlement is not discretionary; it is your legal protection under the Consumer Protection (Fair Trading) Act.
Your legal position: If Lookfantastic attempts to charge you a restocking fee, deny your cancellation, or claim the cooling-off period does not apply, you can escalate to the Consumers Association of Singapore (CASE). CASE investigates fair trading violations and enforces consumer compliance.
Refund timelines and payment method restoration
Once you initiate a return within the 14-day window, Lookfantastic must process your refund within 5 to 7 working days of receiving the returned items. Refunds are credited directly to your original payment method, whether credit card, debit card, or digital wallet.
If Lookfantastic holds your refund beyond 7 working days without justification, document the delay and contact CASE with your payment records and refund confirmation number.
Seasonal extension: Items purchased between 1 November and 31 December qualify for an extended return window until 31 January 2026. Retain your proof of purchase and delivery confirmation to support any future claim.
What happens if Lookfantastic refuses your cancellation
If Lookfantastic denies your cancellation request or fails to process a refund within the stated timeframe, you can escalate to the Consumers Association of Singapore (CASE). CASE mediates disputes and can compel retailers to comply with fair trading rules and statutory obligations.
Yafee recommends documenting every communication: email screenshots, chat logs, order confirmations, tracking numbers and refund tracking updates. This evidence strengthens your case if you file a formal complaint with CASE.
Step-by-step cancellation methods for Lookfantastic
Your cancellation method depends on where you manage your subscription: the Lookfantastic website, the mobile app, or third-party app stores including iOS and Android platforms.
Cancelling your Lookfantastic beauty box via the website
Website cancellation is the primary method and completes in fewer than 5 minutes.
- Open your web browser and navigate to www.lookfantastic.com.
- Log in using your registered email address and password.
- If you have forgotten your password, select "Forgot password" and follow the reset link sent to your email inbox.
- Click on your account profile icon in the top right corner.
- Select "My account" or "Account settings" from the dropdown menu.
- Locate the "Subscriptions" or "My subscriptions" section.
- Find the active Lookfantastic Beauty Box subscription entry.
- Click the "Cancel subscription" or "Manage subscription" button.
- Review the cancellation confirmation message and any retention offers.
- Confirm your cancellation by selecting "Yes, cancel my subscription" or the equivalent final confirmation button.
- Take a screenshot of the cancellation confirmation page, which displays your cancellation reference number and effective date.
- Check your email for a cancellation confirmation message from Lookfantastic within 24 hours.
Cancelling via the Lookfantastic mobile app
App-based cancellation follows a similar process and takes the same timeframe as website cancellation.
- Open the Lookfantastic app on your iOS or Android device.
- Log in using your registered email and password.
- Tap the account or profile icon, typically located at the bottom right of the screen.
- Select "My subscriptions" or "Subscription settings" from the menu options.
- Tap on the active Lookfantastic Beauty Box subscription.
- Select "Cancel subscription" or "Manage subscription".
- Review any retention incentives or final offers presented by the app.
- Confirm your cancellation by tapping "Confirm" or "Yes, cancel".
- Screenshot the confirmation screen displaying your cancellation reference and effective date.
- Verify receipt of a confirmation email from Lookfantastic.
Cancelling a subscription purchased via apple app store
If you purchased your Lookfantastic subscription directly through the Apple App Store, you must cancel through Apple's subscription management system, not through the Lookfantastic app itself.
- On your iPhone, iPad, or Mac, open the Settings app.
- Tap or click your name at the top of the screen.
- Select "Subscriptions".
- Find "Lookfantastic" in your active subscriptions list.
- Tap or click "Lookfantastic" to view the subscription details.
- Select "Cancel Subscription" at the bottom of the screen.
- Confirm your cancellation when prompted.
- Apple will send you a cancellation confirmation email; retain this for your records.
Cancelling a subscription purchased via google play store
Subscriptions initiated through Google Play Store require cancellation via Google's system, separate from the Lookfantastic app.
- On your Android device, open the Google Play Store app.
- Tap the profile icon in the top right corner.
- Select "Payments and subscriptions".
- Tap "Subscriptions".
- Select "Lookfantastic" from your active subscriptions.
- Tap "Cancel subscription".
- Follow the prompts to confirm cancellation.
- Google will send a confirmation email; save this for your records.
Lookfantastic pricing tiers in singapore
Understanding your subscription plan helps you manage cancellation timing and anticipate refund amounts.
| Plan tier | Monthly price (SGD) | Product count | Frequency | Cancellation impact |
|---|---|---|---|---|
| Lookfantastic Beauty Box (Standard) | 38.00 | 4-5 items | Monthly | Cancel anytime before next billing date |
| Premium Beauty Box | 65.00 | 8-10 items | Monthly | Cancel anytime before next billing date |
| One-off purchase | Varies | 1+ items | Single transaction | Request return within 14 days of receipt |
| Quarterly Box | 99.00 | 12-15 items | Every 3 months | Cancel anytime; prorated refund may apply |
Pricing is subject to change; check your account for the exact price tied to your subscription plan.
Timeline and refund process after cancellation
Understanding the refund sequence protects you from unexpected delays or disputes with your payment provider.
Immediate steps after you confirm cancellation
After you select "Confirm cancellation" on the website, app, or app store, your subscription status changes to "Cancelled" or "Cancelled (pending)" within 1 to 2 hours. You will receive a cancellation confirmation email from Lookfantastic, typically within 24 hours, containing your cancellation reference number and the date your subscription ends.
Lookfantastic will not charge you for any month after your cancellation effective date. If your next billing date has already passed and you cancelled within the 14-day cooling-off period, you qualify for a full refund of that month's charge.
Refund processing and payment restoration
If you cancelled within 14 days of receiving your box and the items remain unopened, Lookfantastic initiates a refund within 1 to 3 working days of processing your cancellation. The refund is credited to your original payment method.
If you purchased on credit card or debit card, your bank or card issuer typically displays the refund credit within 5 to 7 working days, depending on your financial institution's clearing procedures. Digital wallet refunds (Apple Pay, Google Pay) may appear within 3 to 5 working days.
Retain your cancellation confirmation email and bank statement showing the refund credit, in case you need to dispute the transaction with your payment provider.
If you cancelled outside the 14-day window
Cancelling your subscription after 14 days does not entitle you to a refund of previous charges. However, Yafee advises that you will not incur charges for any billing period after your cancellation effective date.
If you cancel on day 20 of a month-long subscription, Lookfantastic continues the service until your current billing cycle ends, then stops all future charges.
Common cancellation mistakes and how to avoid them
Cancellation disputes often stem from preventable oversights; awareness protects you from unexpected charges or lost refunds.
Delaying cancellation until after the next billing date
Your subscription renews automatically on the billing date shown in your account settings. If you cancel the day after renewal, that month's charge stands and cannot be recovered (unless you qualify for the 14-day cooling-off refund window).
Calculate your renewal date and cancel at least 1 day before it occurs. Set a phone reminder for 7 days before renewal, then cancel immediately. This simple habit eliminates unwanted charges.
Cancelling via email or social media without confirmation
Emailing Lookfantastic's support address or messaging them on social media does not constitute a formal cancellation. Many customers believe a support email cancels their subscription, only to be charged the following month.
Use only the website, mobile app, or official app store cancellation options. These methods generate reference numbers and confirmation emails that prove cancellation occurred.
Assuming app store cancellation cancels Lookfantastic directly
If you purchased via Apple App Store or Google Play Store, cancelling through the app store does not automatically notify Lookfantastic's main system. You must cancel in both places to ensure no future charges.
Verify with Lookfantastic's support team (via live chat on the website) that your subscription is marked "Cancelled" in their system, not simply in the app store. Yafee recommends requesting written confirmation of cancellation before your next billing date.
Ignoring return deadlines after box arrival
The 14-day cooling-off period begins on the date you receive your box, not the date of purchase or shipping. If you receive your box on 10 January, you must initiate a return by 24 January to qualify for the refund window.
Open your Lookfantastic account and check the delivery date of every box. Set a phone reminder for 12 days after delivery, giving you a 2-day buffer before the deadline closes.
After cancellation: what happens next
Cancellation finishes in moments, but several post-cancellation steps ensure you remain protected and fully disconnected from billing.
Verify your subscription status weekly
Log into your Lookfantastic account at least once per week during the month following cancellation. Check that your subscription status displays "Cancelled" or "No active subscriptions". Some customers discover their cancellation failed only when their next charge hits their bank statement.
If your status still shows "Active", repeat the cancellation steps or contact Lookfantastic's live chat support immediately.
Monitor your payment method for unexpected charges
Check your credit card, debit card or digital wallet statement weekly for 30 days after cancellation. If Lookfantastic charges you after your cancellation date, report the transaction to your bank or payment provider immediately as an unauthorized or disputed charge.
Keep your cancellation confirmation email handy. When you file a dispute with your bank, attach this email as proof of cancellation.
Unsubscribe from Lookfantastic marketing emails
Cancelling your subscription does not remove you from Lookfantastic's marketing email list. To stop promotional emails, scroll to the footer of any Lookfantastic email and click "Unsubscribe". Follow the prompts to confirm.
Alternatively, log into your account settings, locate "Email preferences" or "Marketing communications", and toggle off all opt-in selections.
Comparison: Lookfantastic versus other singapore beauty subscriptions
Understanding how Lookfantastic compares to competing beauty box services helps you decide whether to cancel and switch or retain your subscription.
| Service | Monthly price (SGD) | Item count | Cancellation ease | 14-day refund right |
|---|---|---|---|---|
| Lookfantastic Beauty Box | 38.00 | 4-5 | Website, app, app store | Yes |
| Sephora Play SG | 42.00 | 5-6 | App-based, account settings | Yes |
| BeautyFIX Singapore | 49.00 | 6-8 | Email or app | Limited (5 days) |
| Birchbox Asia | 35.00 | 4-5 | Account dashboard | Yes |
| Glossybox Singapore | 55.00 | 5-6 | Email support required | 14-day window applies |
Lookfantastic's SGD 38.00 entry price remains competitive; however, product selection variability and delivery timing influence long-term satisfaction more than price alone.
How to contact Lookfantastic if cancellation fails
If you encounter technical issues, cancellation fails, or refunds do not process, reach Lookfantastic through the following verified contact channels.
Live chat support on the Lookfantastic website
Open www.lookfantastic.com, scroll to the footer, and select "Contact us" or the chat icon. Live chat responds within 2 to 5 minutes during business hours (typically 09:00 to 17:00 GMT). Request a cancellation confirmation or escalation to the refunds team if your cancellation failed.
Email support for documented disputes
Lookfantastic's corporate offices are located in the United Kingdom. The registered office for Lookfantastic London Limited is at Lookfantastic, Unit 3a, Lancaster Gate, Altrincham, Cheshire, WA14 5FB, United Kingdom. The Beauty Box customer service address is at Lookfantastic Beauty Box Team, Lancaster Gate, Altrincham, Cheshire, WA14 5FB, United Kingdom.
For unresolved disputes or refund escalations, send written correspondence to the Altrincham address, marking your letter "URGENT: Cancellation & Refund Dispute". Include your order number, cancellation date, and a clear description of the issue. Retain proof of posting for your records.
Escalation to consumers association of singapore
If Lookfantastic does not resolve your cancellation or refund dispute within 14 days of your complaint, contact the Consumers Association of Singapore (CASE). CASE investigates fair trading violations and enforces compliance with the Consumer Protection (Fair Trading) Act.
Visit www.case.org.sg, call +65 6100-0315, or visit CASE's physical office at 170 Ghim Moh Road, Singapore 279621. Provide CASE with your cancellation confirmation, refund tracking information, and any correspondence with Lookfantastic.
Your cancellation checklist
Use this checklist to confirm every step is complete before, during and after cancellation.
| Action | Completed? | Date |
|---|---|---|
| Verify your subscription renewal date | ☐ | ___________ |
| Log into your Lookfantastic account | ☐ | ___________ |
| Navigate to subscriptions and select cancel | ☐ | ___________ |
| Screenshot the cancellation confirmation page | ☐ | ___________ |
| Record the cancellation reference number | ☐ | ___________ |
| Receive and save the confirmation email from Lookfantastic | ☐ | ___________ |
| Check account status 7 days later (should read "Cancelled") | ☐ | ___________ |
| Monitor bank/card statement for refund credit | ☐ | ___________ |
| Verify no charge appears on next billing date | ☐ | ___________ |
| Unsubscribe from marketing emails (optional) | ☐ | ___________ |
Why choosing the right cancellation method matters
Lookfantastic customers sometimes cancel in the wrong system, believing they have ended their subscription when in fact recurring charges continue. At Yafee, we have helped thousands of consumers cancel beauty subscriptions, and the single most common error involves cancelling through an app store while the main Lookfantastic subscription remains active.
The Consumer Protection (Fair Trading) Act places the responsibility on retailers to clearly display cancellation options and process requests promptly. If Lookfantastic makes cancellation deliberately difficult or obscures the cancellation button, that conduct breaches the Act's fair trading requirements, and CASE can compel the retailer to refund disputed charges.
Your role is to cancel through the official channel (website, app, or app store), retain proof of cancellation, and monitor your account for at least 30 days afterward. Yafee's guidance ensures you remain compliant with refund deadlines, preserve your evidence, and escalate effectively if disputes arise.
Take control of your beauty budget today. Visit Yafee.com to access additional guides on cancelling other subscription services, managing refund disputes, and enforcing your consumer rights under Singapore law. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds with confidence and precision.
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