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Frequently asked questions
Cancel Ipsy: The Right Way to Manage Your Subscription
How to cancel Ipsy and regain control of your beauty budget
What Ipsy is and how the subscription works
Ipsy is a United States-based beauty subscription service that delivers curated boxes of skincare, makeup, and cosmetic products to your door each month. As a subscriber in Singapore, you receive a personalised "Glam Bag" containing sample and full-size items matched to your beauty preferences and skin profile.
The service operates on a monthly renewal cycle: you set your beauty preferences online, your payment method is charged automatically, and Ipsy ships your customised box to you. All account management, billing, and preference adjustments happen through your Ipsy account portal. Understanding the subscription structure upfront means you can cancel confidently and on schedule when you decide to stop.
How subscription renewal and billing work
Ipsy charges your payment method automatically on a set billing date each month. Your subscription renews continuously until you take deliberate action to cancel. Crucially, Ipsy enforces a cancellation cutoff on the 25th of each month at 11:59 PM Pacific Time (PT). If you cancel before this deadline, your subscription stops for the next billing cycle. If you cancel after the cutoff, you will be charged for the following month before your cancellation takes effect. Timing your cancellation request around this deadline is essential to avoid unwanted charges.
Currency and billing in singapore
Ipsy prices all subscriptions in United States dollars (USD). When you pay from Singapore using a Singapore-issued card or bank account, your financial institution converts the USD amount to Singapore dollars (SGD) using their exchange rate and applies any applicable foreign transaction fees. Your actual SGD charge will be higher than the advertised USD price due to these currency conversion costs. Always review your credit card or bank statement to confirm the exact SGD amount deducted and identify any additional fees your bank applies.
Ipsy pricing and plan options in singapore
Ipsy offers multiple membership tiers, each with different product counts and monthly costs in USD.
Current subscription tiers and monthly costs
Pricing and plan names change periodically, so verify current offerings on Ipsy's official website before subscribing. The table below shows typical plan structures you will encounter:
| Plan type | Monthly fee (USD) | Approx. SGD* | Products per box | Best for |
|---|---|---|---|---|
| Standard Glam Bag | USD 13 | SGD 18-20 | 5 items | Trying new brands |
| Glam Bag Plus | USD 23 | SGD 32-35 | 6-8 items (larger) | Full-size product seekers |
| Glam Bag X | USD 50 | SGD 68-72 | 10+ premium items | Maximum value seekers |
* SGD amounts are approximate and depend on your bank's exchange rate and foreign transaction fees on your billing date.
Factors that affect your actual costs
Your total monthly charge in SGD depends on three variables: the USD subscription price, the exchange rate your bank applies on your billing date, and any foreign transaction fees your financial institution adds. A USD 13 plan might cost you SGD 18 one month and SGD 20 the next, depending on currency fluctuations. Promotional offers, first-month discounts, and seasonal sales also change frequently. Check the Ipsy homepage or your account dashboard for current pricing and available discounts before you commit to a subscription.
Why you might want to cancel Ipsy
You may decide to cancel Ipsy for several legitimate reasons.
Common reasons subscribers cancel
Subscribers cancel Ipsy because the curated products no longer align with their beauty needs, monthly costs have become unaffordable, product selection feels repetitive, or they simply want to cut discretionary spending. You may also cancel if you have accumulated too many products, prefer to buy only items you actively need, or wish to switch to a different beauty subscription service. Whatever your reason, cancelling is your right as a consumer, and you should feel empowered to take that step.
Questions to ask yourself before cancelling
Before you cancel, consider whether you could pause your subscription instead, adjust your product preferences to refresh your boxes, or downgrade to a lower-cost plan. Some subscribers find that Yafee's resources on subscription management help them identify which services truly deliver value. However, if you have made your decision, Yafee is here to guide you through a straightforward cancellation process that protects your consumer rights.
Your consumer rights and protections under singapore law
Your rights as a consumer are protected under Singapore's Consumer Protection (Fair Trading) Act, which applies to all subscription services, including those purchased from overseas companies like Ipsy.
Your legal position as a singapore consumer
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a continuous supply contract (such as a monthly subscription) within 14 calendar days of the date the subscription agreement is concluded, provided you have not yet received goods or services under that contract. If you have already received your first box, the Act grants you a cooling-off period of 14 days from the date you receive the goods. Additionally, any unfair contract terms that disadvantage you disproportionately are unenforceable. Ipsy must provide clear cancellation instructions and respond to your cancellation request promptly. If Ipsy refuses to cancel your subscription or continues to charge you after you have cancelled, you can lodge a complaint with the Consumers Association of Singapore (CASE), which investigates disputes and can take enforcement action on your behalf.
Your right to cancel without penalty
You have the unconditional right to cancel your Ipsy subscription at any time after your initial 14-day cooling-off period. Ipsy cannot impose penalties, require you to pay early termination fees, or demand compensation simply for choosing to cancel. The only exception is if you owe payment for goods or services you have already received before your cancellation takes effect. Yafee empowers you with knowledge of these rights so you can cancel with confidence.
How to cancel Ipsy: step-by-step methods
You can cancel your Ipsy subscription using multiple methods, each with clear procedural steps.
Method 1: cancel through your Ipsy account dashboard
Cancelling through your online account is the fastest and most convenient method. Follow these steps:
- Visit the Ipsy website and log in to your account using your email address and password.
- If you have forgotten your password, click "Forgot password" on the login page and follow the email instructions to reset it.
- Navigate to your account settings or subscription management page (usually found in a menu labeled "Account," "Settings," or "Subscriptions").
- Look for an option such as "Manage subscription" or "Billing and subscriptions."
- Locate your active subscription and select the option to "Cancel subscription" or "Pause subscription."
- Read any messages about your cancellation deadline (the 25th of the month at 11:59 PM PT) to confirm your cancellation will take effect on the intended date.
- When prompted, select your reason for cancellation from the dropdown menu (optional but helpful for Ipsy's feedback).
- You may be offered alternative options such as pausing, downgrading, or adjusting your preferences; these are optional.
- Click "Confirm cancellation" or a similar button to complete the process.
- Ipsy will send a confirmation email to your registered email address.
- Check your email (including spam and promotions folders) for a cancellation confirmation from Ipsy within 24 hours.
- Save this email as proof of your cancellation request.
Method 2: cancel via Ipsy customer service email or live chat
If you cannot access your account or prefer to cancel through customer support, contact Ipsy directly. Follow these steps:
- Visit the Ipsy website and navigate to the "Help" or "Contact us" section.
- You will find options for live chat, email support, or a contact form.
- Select "Live chat" if it is available and you want an immediate response.
- Live chat is typically available during Ipsy's business hours (United States time).
- Explain clearly that you wish to cancel your subscription and provide your account email address.
- If you are unsure of your billing date or subscription tier, ask the representative to confirm these details before processing your cancellation.
- Alternatively, submit a cancellation request via email to Ipsy's customer support address.
- Write a concise email with the subject line "Subscription cancellation request" and include your full name, account email, and the date you want your cancellation to take effect.
- Request written confirmation of your cancellation from the support representative or include a request for email confirmation in your cancellation email.
- Yafee recommends keeping all correspondence as documentation of your cancellation request.
Method 3: cancel by written mail (formal method)
If you require a formal written record of your cancellation, you can send a registered letter to Ipsy's official business address. This method provides a documented trail and is recognised by consumer protection authorities. Follow these steps:
- Prepare a clear, concise cancellation letter that includes:
- Your full name as it appears on your Ipsy account
- Your registered email address with Ipsy
- Your account number (if you have it)
- A clear statement: "I request cancellation of my Ipsy subscription effective immediately" or your preferred cancellation date
- The date you are sending the letter
- Your signature
- Send the letter by registered mail with a return receipt to Ipsy's official business address.
- Contact Ipsy's customer service to confirm the current registered mailing address before sending.
- Keep the delivery receipt and return receipt as proof of your cancellation request.
- Allow 5 to 10 business days for your letter to arrive and be processed.
- After this period, follow up by email or live chat to confirm receipt and processing of your cancellation.
- Retain copies of your letter, postage receipts, and any confirmation from Ipsy indefinitely.
- If a dispute arises about your cancellation, this documentation protects your position under the Consumer Protection (Fair Trading) Act.
Timeline for cancellation to take effect
Understanding when your cancellation takes effect helps you avoid unexpected charges.
When your cancellation becomes active
If you cancel before the 25th of the month at 11:59 PM Pacific Time, your subscription stops immediately, and you will not be charged for the next billing cycle. No further boxes will be shipped to you. If you cancel after this cutoff, Ipsy will process your final charge for the next cycle, and your subscription will terminate after that charge posts. In both cases, once your cancellation is confirmed, Ipsy will not attempt to renew your subscription or charge your payment method again. Verify in your account dashboard that your subscription status shows "Cancelled" or "Inactive" to confirm the cancellation has taken effect.
Confirmation and verification
Ipsy sends a cancellation confirmation email within 24 hours of processing your request. This email includes the cancellation date and confirmation that no further charges will be made. If you do not receive this email within 24 hours, follow up with customer support immediately. Do not assume your cancellation was processed until you receive written confirmation and verify your account status online.
Refunds and final charges after cancellation
Your refund entitlements depend on when you cancel and what you have received.
When you are entitled to a refund
If you cancel within 14 days of signing up and before receiving your first box, you are entitled to a full refund of any charges under Singapore's Consumer Protection (Fair Trading) Act. If you have already received a box but cancel within 14 days of receipt, you must return the unopened box in its original condition to be eligible for a refund. Ipsy will provide return instructions upon request. If you cancel outside the 14-day period, you forfeit refunds for any boxes already shipped. However, you will not be charged for any future billing cycles once your cancellation is confirmed.
How to claim a refund
To claim a refund within the 14-day period, contact Ipsy's customer support and state clearly that you are invoking your cooling-off right under the Consumer Protection (Fair Trading) Act. Provide your order number, the date you received the goods, and your refund request. Ipsy will respond with refund instructions, including a return address if applicable. Process your return promptly and keep the tracking receipt. Refunds are typically issued 7 to 14 days after Ipsy receives and inspects your returned goods. If Ipsy delays or refuses your refund beyond this period, lodge a complaint with the Consumers Association of Singapore.
What happens to your payment method after cancellation
Once your cancellation is confirmed, Ipsy removes your authorisation to charge your payment method. Your card issuer or bank will no longer allow Ipsy to process recurring charges. Verify on your next bank or credit card statement that no further charges from Ipsy appear. If you see an unexpected charge after your cancellation, contact your bank immediately and request a chargeback. Yafee recommends monitoring your statement for at least one full billing cycle after cancellation to ensure no erroneous charges occur.
What to do after you cancel Ipsy
Cancelling successfully is one step; protecting yourself afterward is equally important.
Immediate post-cancellation steps
Save your cancellation confirmation email and all supporting documentation in a dedicated folder. Screenshot your account status showing "Cancelled" or "Inactive" as additional evidence. Monitor your email for any further communications from Ipsy; legitimate messages should only relate to any pending shipments or refunds. If you receive marketing emails after cancellation, use the unsubscribe link or reply with a cancellation confirmation to stop them. Do not respond to promotional offers attempting to reactivate your account unless you genuinely wish to resubscribe.
Monitoring your bank statements
Track your credit card or bank statement for the next two billing cycles to confirm no further charges from Ipsy appear. If you are charged after cancellation, act immediately: contact Ipsy's customer support with your cancellation confirmation number and request an immediate reversal. If Ipsy does not refund the charge within 7 days, escalate to your bank or card issuer and request a chargeback, providing your cancellation confirmation as evidence. Yafee's platform has helped thousands of consumers document and recover erroneous post-cancellation charges by following this systematic approach.
Common cancellation mistakes and how to avoid them
Many subscribers encounter unnecessary complications during cancellation; being aware of these pitfalls ensures a smooth process.
Mistake 1: cancelling too close to or after the cutoff date
The most frequent error is failing to cancel before the 25th of the month at 11:59 PM Pacific Time. If you miss this deadline, you will be charged for the next cycle before your cancellation takes effect. Solution: calculate when your next billing date is and cancel at least 3 to 5 days before the cutoff. Set a reminder on your phone or calendar for the 20th of each month if you are considering cancellation.
Mistake 2: relying on customer service without follow-up
Some subscribers contact customer support, request cancellation verbally or by chat, but do not obtain written confirmation. Without documentation, disputes arise. Solution: always ask for written confirmation by email, and if you receive only a chat transcript, forward it to yourself via email with a timestamp. Never assume a cancellation is complete until you see your account status change online and receive a confirmation email.
Mistake 3: not keeping your cancellation proof
Subscribers delete confirmation emails or lose screenshots, making it impossible to prove cancellation if a charge disputes later. Solution: create a dedicated email folder labeled "Subscription Cancellations" and store all confirmations there indefinitely. Take screenshots of your account status before and after cancellation, and save them to cloud storage such as Google Drive or Dropbox.
Mistake 4: failing to monitor post-cancellation charges
A surprising number of subscribers do not check their statements and miss erroneous charges from Ipsy weeks after cancellation. Solution: set a calendar reminder to review your bank statement on your normal billing date for two months after cancellation. Alert your bank immediately if you spot any Ipsy charges.
Ipsy cancellation checklist
Use this checklist to ensure your cancellation is complete and fully documented:
| Task | Completed? | Notes |
|---|---|---|
| Verify your next billing date | ☐ | Check your account dashboard or last invoice |
| Confirm the 25th cutoff date in your time zone | ☐ | Convert 11:59 PM PT to your local time |
| Submit your cancellation request | ☐ | Via dashboard, chat, or email |
| Receive written cancellation confirmation | ☐ | Save email; take screenshots of confirmation |
| Verify account status shows "Cancelled" online | ☐ | Check your Ipsy dashboard 24 hours after cancellation |
| Monitor bank statement for 2 billing cycles | ☐ | Confirm no further Ipsy charges appear |
Ipsy versus other beauty subscriptions: a comparison
Before you cancel Ipsy, you may want to compare it with alternatives to determine whether another service suits your needs better.
| Service | Monthly price (approx.) | Product count | Cancellation ease | Best for |
|---|---|---|---|---|
| Ipsy Glam Bag | USD 13 (SGD 18-20) | 5 items | Online dashboard | Variety seekers |
| Ipsy Glam Bag Plus | USD 23 (SGD 32-35) | 6-8 items (larger) | Online dashboard | Full-size products |
| Ipsy Glam Bag X | USD 50 (SGD 68-72) | 10+ premium items | Online dashboard | Premium enthusiasts |
| Boxy Charm (regional availability varies) | USD 15-50 equiv. | 5-6 items | Email required | Premium makeup focus |
If you remain interested in a beauty subscription after cancelling Ipsy, Yafee provides detailed cancellation guides for competing services, so you can compare features, costs, and cancellation policies side by side before committing to a new subscription.
Contact information and formal cancellation address
Preserve Ipsy's contact details for cancellation or dispute resolution purposes.
Ipsy customer service contact methods
Email support: Locate the support email address on Ipsy's official website under "Help" or "Contact us." Response times are typically 24 to 48 hours.
Live chat: Available during Ipsy's business hours (United States time, Eastern or Pacific). Provides immediate assistance for cancellation requests.
Mailing address for formal written cancellation: Confirm the current registered business address with Ipsy customer service before sending correspondence. Use registered mail with return receipt for legal documentation purposes.
If Ipsy refuses to cancel or disputes your cancellation: Lodge a formal complaint with the Consumers Association of Singapore (CASE) at www.case.org.sg or call +65 6100 0315. CASE investigates consumer disputes and can compel Ipsy to comply with Singapore consumer protection law. Provide CASE with copies of all your cancellation requests, confirmation emails, bank statements, and correspondence with Ipsy.
How yafee supports your cancellation
Yafee specialises in helping Singapore consumers navigate complex subscription cancellations and recover from billing errors. Our guides cover every major subscription service, including detailed timelines, procedural steps, and legal rights under Singapore's Consumer Protection (Fair Trading) Act. If you encounter resistance from Ipsy or are unsure whether your cancellation has taken effect, consult Yafee's resources or contact your local consumer protection authority. Yafee has helped thousands of consumers like you cancel Ipsy and other subscriptions without losing money or facing hidden charges.
Summary and next steps
Cancelling Ipsy is straightforward when you follow the correct procedure and understand your timeline. You have three cancellation methods: your online account dashboard (fastest), customer service contact (email or live chat), or formal written mail (most documented). Crucially, cancel before the 25th of each month at 11:59 PM Pacific Time to avoid an unwanted final charge. Your rights under Singapore's Consumer Protection (Fair Trading) Act protect you from unfair contract terms and entitle you to a refund within 14 days of purchase if you have not received goods. After cancellation, monitor your bank statement, retain all confirmation emails, and escalate to the Consumers Association of Singapore if Ipsy continues to charge you.
Take action today: log into your Ipsy account, navigate to your subscription settings, and click "Cancel subscription" if you have decided it is the right step. Keep your confirmation email and verify your account status within 24 hours. Yafee is committed to empowering consumers like you to manage subscriptions on your own terms and recover money from unwanted charges. Start your cancellation now, and protect your spending.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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