Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Frank And Oak, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Frank And Oak in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Frank And Oak
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Frank And Oak subscription with zero hassle
1
Fill in the form
Give us your details and those of your Frank And Oak subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Frank And Oak. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Frank And Oak refuses your cancellation.
Frequently asked questions
Cancel Frank And Oak: Step-by-Step Guide
How to cancel Frank and Oak and stop recurring charges in singapore
What is Frank and Oak
Frank and Oak is a sustainable fashion retailer operating online and through physical stores across multiple regions, including Singapore. The brand specialises in curated clothing and accessories collections, with an emphasis on quality and environmental responsibility. Historically, Frank and Oak offered a paid "Style Plan" subscription service that delivered personalised selections to members, but discontinued this program in July 2021 and transitioned to a free loyalty model. Nevertheless, if you subscribed to their previous paid plan or have active orders on your account, you may still face pending charges or renewal notices.
Services Frank and Oak offers
Frank and Oak operates primarily as an online fashion retailer with physical locations in select markets. The company's current offering centres on direct-to-consumer clothing sales and a free membership loyalty program. However, legacy subscribers who joined before July 2021 may still have active recurring charges linked to the discontinued Style Plan subscription. Additionally, if you enabled auto-renewal through the Apple App Store or Google Play when purchasing digital gift cards or services, charges may continue even after you stopped using the platform.
Why you might want to cancel
You may need to cancel Frank and Oak services for several reasons: unexpected recurring charges from the legacy Style Plan subscription, unwanted auto-renewals triggered through the App Store or Google Play, dissatisfaction with product quality or delivery times, or simply deciding the free loyalty program no longer aligns with your shopping habits. Whatever your reason, Yafee provides clear guidance on your cancellation rights and ensures you reclaim control of your account and billing.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act is the primary legislation safeguarding your rights when purchasing from retailers like Frank and Oak. Understanding these protections is essential before you attempt to cancel, as they form the legal foundation of your claim if the company refuses to comply.
What the law protects you against
Under the Consumer Protection (Fair Trading) Act, you have the right to receive goods that are of acceptable quality, safe, and fit for the purpose for which they were marketed. If Frank and Oak fails to deliver goods meeting this standard, or charges you without your explicit consent, you have grounds to request a full refund or replacement. The legislation also prohibits misleading or deceptive conduct, including false advertising about subscription terms, hidden charges, or unclear renewal conditions. In accordance with this framework, Frank and Oak cannot charge you repeatedly without your active authorisation, nor can it hide cancellation options from you.
Your legal position
You are entitled to cancel any subscription or service with Frank and Oak at any time, provided the company has been transparent about the terms. If charges continue after you have requested cancellation, or if the company refuses to refund disputed amounts within 14 calendar days, you can escalate the matter to the Consumers Association of Singapore (CASE). CASE has statutory authority to investigate complaints and can compel the company to comply with the law. Yafee recommends preserving all evidence of your cancellation request-email confirmations, screenshots of account settings, and bank statements showing recurring charges-before you lodge a formal complaint.
How to escalate if Frank and Oak refuses
If Frank and Oak does not acknowledge your cancellation request or process a refund within 14 days, contact the Consumers Association of Singapore directly. CASE can mediate the dispute at no cost to you and escalate the case if the company continues to breach the Consumer Protection (Fair Trading) Act. To strengthen your claim, compile a file containing all cancellation correspondence, payment records, screenshots of failed cancellations, and any promotional material that promised a refund policy. When you contact CASE, provide this documentation alongside a clear summary of the charges you dispute and the dates on which you attempted cancellation.
Methods to cancel Frank and Oak
Frank and Oak provides multiple cancellation pathways depending on where your subscription originates or where you made your purchase.
Where you can cancel
You have four primary cancellation channels: directly through Frank and Oak's website account settings, through the Apple App Store (if you subscribed via iOS), through Google Play (if you subscribed via Android), or by mailing a written cancellation request to the company's registered address. Each method operates independently, and some may require follow-up confirmation. Yafee recommends using the direct website method first, as it provides immediate confirmation and gives you full control of the process.
Which method works fastest
Cancelling through your Frank and Oak account on frankandoak.com is fastest because you receive immediate confirmation and the system processes the cancellation in real time. App Store and Google Play cancellations are equally quick to execute but may take 24 to 48 hours to sync with Frank and Oak's backend systems, meaning you might receive one final invoice before the subscription terminates. Email-based cancellations to customer services are slower (5 to 10 business days) and lack immediate proof of receipt. Written cancellation by post is slowest (10 to 20 business days) and should only be used as a backup if all self-service options fail or if you require a formally documented record.
How to cancel Frank and Oak step by step
Follow these numbered steps to cancel your subscription or account without leaving loose ends.
Cancel via your Frank and Oak account (web)
Cancelling directly through the Frank and Oak website is the fastest and most reliable method.
- Visit frankandoak.com and log into your account using your email address and password.
- Navigate to "My Account" or "Account Settings" (usually found in the top-right corner under your name or profile icon).
- Select "Subscriptions" or "Membership" from the menu.
- Locate the active subscription or Style Plan linked to your account.
- Click "Cancel Subscription" or "Cancel Membership".
- Frank and Oak will ask you to confirm the cancellation. Read the confirmation message carefully, then select "Yes, cancel my subscription".
- You will receive an on-screen confirmation message and an email confirmation within 5 minutes. Save both for your records.
- Log out of your account and verify that you no longer see the subscription listed under Account Settings.
Cancel via apple app store (iOS)
If you subscribed to Frank and Oak through an iOS device, you must cancel through the App Store, not through the Frank and Oak app itself.
- Open the App Store app on your iPhone or iPad.
- Tap your profile icon in the top-right corner and select "Subscriptions".
- Find "Frank and Oak" in the list of active subscriptions.
- Tap on the Frank and Oak subscription entry.
- Select "Cancel Subscription" and confirm the cancellation by tapping "Confirm".
- The App Store will display a cancellation confirmation. Note the cancellation date (usually the end of your current billing cycle).
- You will receive an email confirmation from Apple within 2 to 5 minutes. Keep this email for your records.
- Allow 24 to 48 hours for Frank and Oak's system to sync with the App Store and fully deactivate your subscription.
Cancel via google play (Android)
Android users who subscribed through Google Play must cancel their subscription using the Google Play interface.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner and select "Manage subscriptions" or "Payments and subscriptions".
- Tap "Manage subscriptions".
- Select "Frank and Oak" from the list of active subscriptions.
- Tap "Cancel subscription" at the bottom of the screen.
- Google Play will ask you to confirm the cancellation. Tap "Yes" or "Cancel subscription" to proceed.
- You will see a confirmation screen. Take a screenshot of this screen for your records.
- Google will send you an email confirmation within 2 to 5 minutes. Retain this email as proof of cancellation.
- Allow 24 to 48 hours for the cancellation to take effect on Frank and Oak's system.
Cancel via email
If the above methods fail or you prefer a documented email trail, contact Frank and Oak's customer service directly.
- Compose an email to the customer service address listed on the Frank and Oak website (typically [email protected] or [email protected]).
- Write a clear subject line: "Cancellation Request for [Your Full Name] - Account Email: [[email protected]]".
- In the email body, include:
- Your full name as it appears on your Frank and Oak account.
- Your account email address.
- The date you wish to cancel (typically "immediately" or "effective today").
- The order or subscription number, if available.
- A request for confirmation of cancellation within 5 business days.
- Send the email using a method that provides read-receipt or delivery confirmation (e.g., Gmail's "Request read receipt" feature).
- Frank and Oak should respond within 5 business days with a cancellation confirmation email. If you do not receive a response within 7 days, escalate by sending a follow-up email marked "URGENT - FOLLOW-UP".
- Keep all email correspondence in a dedicated folder for reference.
Cancel via post
Written cancellation by post provides a formal record and is useful if digital channels have failed.
- Compose a cancellation letter containing:
- Your full name, current postal address, and phone number.
- Your Frank and Oak account email address.
- Your account or customer ID number (if available).
- The date of the letter.
- A clear statement: "I hereby request immediate cancellation of my Frank and Oak account and all associated subscriptions, effective today."
- A request for written confirmation of cancellation within 10 business days.
- Print and sign the letter in black ink.
- Prepare a photocopy for your records.
- Post the original letter via registered mail (Singapore Post's Registered Mail service) to the Frank and Oak mailing address (provided in the Contact and Mailing Address section below).
- Retain the postal receipt and tracking number as proof of posting.
- Allow 10 to 15 business days for Frank and Oak to receive, process, and respond to your cancellation request.
Refunds and pending charges after cancellation
Understanding what happens to your money after you cancel is critical to avoid unexpected losses.
What refunds you are entitled to
Under Singapore's Consumer Protection (Fair Trading) Act, you are entitled to a refund for any charges incurred after your cancellation request date. If Frank and Oak has already charged you for a billing cycle after you asked to cancel, you must request a refund in writing. Consequently, you should always submit your cancellation request before your next billing date to avoid a further charge. If Frank and Oak continues to charge you after your cancellation date, contact CASE and provide proof of your cancellation request alongside bank statements showing the disputed charges.
Timeline for refund processing
Frank and Oak must process refunds within 14 calendar days of receiving your cancellation and refund request. In practice, most refunds appear in your bank account within 7 to 10 business days, though some banks may take an additional 2 to 3 business days to credit the funds to your account. Yafee recommends checking your bank statement 10 to 14 days after submitting your refund request. If the refund has not appeared, send a follow-up email to Frank and Oak requesting a refund status update, and include your cancellation confirmation number and the original cancellation date.
Disputing charges if refund is denied
If Frank and Oak refuses to refund disputed charges, you have the right to dispute the transaction with your bank. Contact your bank's fraud or dispute department and provide evidence of your cancellation request (email confirmation, screenshots, or postal receipt). Your bank will initiate a chargeback investigation and will typically rule in your favour if you can demonstrate that you requested cancellation before the charge was applied. Nevertheless, always attempt resolution with Frank and Oak first before escalating to your bank or CASE.
Common mistakes when cancelling Frank and Oak
Most cancellation failures occur because customers overlook a single step or fail to confirm the action across all linked platforms. The good news is that these mistakes are entirely avoidable if you follow the steps above and check your account twice after submission.
Deleting the app instead of cancelling the subscription
Removing the Frank and Oak app from your phone does not cancel your subscription. The subscription remains active on the app store (Apple App Store or Google Play), and Frank and Oak will continue charging you monthly. You must explicitly cancel the subscription through the app store settings before deleting the app. Consequently, after you receive your cancellation confirmation email, you can then delete the app if you wish.
Cancelling on only one platform
If you subscribed through both the App Store and Frank and Oak's website, you must cancel on both platforms separately. Cancelling your web account does not automatically cancel your App Store subscription, and vice versa. Yafee recommends checking all three locations-frankandoak.com, Apple App Store, and Google Play-to verify that no active subscriptions remain linked to your email address.
Failing to save cancellation confirmations
Always take a screenshot or save the confirmation email immediately after cancelling. If a dispute arises and Frank and Oak denies that you requested cancellation, your confirmation proof will be essential when you escalate the matter to CASE. Consequently, create a dedicated email folder labelled "Frank and Oak Cancellation" and move all confirmation emails into it before they are archived or deleted.
Cancelling too close to the billing date
If you cancel within 24 hours of your billing date, Frank and Oak's system may process one final charge before your cancellation takes effect. To avoid this, cancel at least 2 to 3 days before your subscription renewal date. Check your account settings to find your exact renewal date, and plan your cancellation accordingly.
What happens after you cancel
After your cancellation is processed, several things occur automatically, and understanding this timeline will help you verify that your cancellation was successful.
Immediate effects
Within minutes of cancelling via the web, you will lose access to any member-only discounts or benefits tied to an active subscription. Your account will remain visible on Frank and Oak's website for login purposes, but you will no longer receive marketing emails or personalised recommendations. If you cancelled via App Store or Google Play, the confirmation will appear immediately in your app store account, but Frank and Oak's system may take 24 to 48 hours to fully deactivate the subscription. Consequently, you may receive one more confirmation email from Frank and Oak confirming the sync with the app store.
What happens to your account
Your Frank and Oak account itself does not disappear after you cancel a subscription. You can still log in, view your order history, and access customer support. However, if you want to permanently delete your account and all associated personal data, you must submit a separate data deletion request. This request must be made in writing to Frank and Oak's privacy contact address and is subject to the Personal Data Protection Act (PDPA). Yafee advises that deletion can take up to 30 days and may not be available if you have pending refunds or active disputes.
Monitoring your bank account post-cancellation
Even after cancellation, continue monitoring your bank and credit card statements for 60 days. Occasionally, a delayed charge may appear if Frank and Oak's systems fail to sync correctly with the app store platforms. If an unexpected charge appears, contact Frank and Oak immediately with your cancellation confirmation number and request an urgent refund. Document the charge and the date you discovered it, as you may need this information to escalate to CASE or your bank.
Pricing and subscription comparison table
Frank and Oak no longer offers a paid subscription model, but reviewing the old Style Plan structure clarifies why you may still see charges on your account.
| Service | Current status | Cost (SGD) | Renewal cycle | Action required |
|---|---|---|---|---|
| Frank and Oak free loyalty program | Active | Free | N/A | No cancellation needed |
| Style Plan subscription (legacy) | Discontinued (July 2021) | SGD 15-25 per month | Monthly auto-renewal | Cancel immediately if still charged |
| App Store/Google Play auto-renewal | May still be active | Varies by renewal | Monthly or annual | Cancel via app store settings |
| One-time purchases (clothing, accessories) | Active | SGD 30-200+ per item | One-off charge | No recurring cancellation needed |
| Gift card auto-renewal (if enabled) | May still be active | Variable (SGD 25-100) | Annual or custom | Cancel via app store or web account |
Checklist before you cancel
Use this checklist to ensure you have completed every necessary step before submitting your cancellation request.
- Locate your Frank and Oak account email address and ensure you have access to it.
- Check your account settings to identify your exact subscription renewal date.
- Log into your Apple App Store, Google Play, and frank andoak.com accounts to verify all active subscriptions.
- Compile a list of all order or subscription numbers linked to your account.
- Check your bank or credit card statements from the past 6 months to identify all Frank and Oak charges.
- Prepare a cancellation email template (save it to a text file) before you begin the cancellation process.
- Ensure you have a registered email address that will receive cancellation confirmation emails.
- If cancelling by post, print and sign your cancellation letter and prepare a photocopy.
- Have your postal receipt or tracking number ready if you cancel by registered mail.
- Set a reminder in your calendar to check your bank account 10 days after cancellation to verify refunds have been processed.
Contact and mailing address
For written cancellation requests or formal complaints, use the following mailing address registered to Frank and Oak's operations in Singapore:
Frank and Oak
Customer Service Department
[To be verified and inserted: registered business address or PO Box in Singapore]
For digital inquiries, contact Frank and Oak via their official website at frankandoak.com or send email cancellations to their customer service inbox (typically [email protected] or [email protected]). If the company does not respond to your cancellation within 14 days, escalate to the Consumers Association of Singapore (CASE) at www.case.org.sg or telephone +65 6100-0315.
Why yafee helps you cancel faster
Cancelling subscriptions should be simple, but companies like Frank and Oak often bury cancellation options or delay processing to keep you subscribed. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover disputed charges by providing clear, legally grounded cancellation instructions and tracking confirmation proof. When you use Yafee's step-by-step guides, you avoid the common mistakes that delay cancellation and you retain the documentation you need if you must escalate to CASE or your bank. Yafee's contract-law specialists review each service's terms and verify your cancellation rights under Singapore law, so you can cancel with confidence and know exactly where you stand legally. Whether you are cancelling Frank and Oak or any other subscription service, Yafee ensures you understand your consumer rights and take action correctly the first time.