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Frequently asked questions
Cancel Fabfitfun: Step-by-Step Guide
How to cancel Fabfitfun and stop unwanted seasonal box charges
What Fabfitfun is and how the subscription works
Fabfitfun is a quarterly subscription box service that curates and delivers full-size beauty, wellness, fitness and lifestyle products directly to your Singapore address. You receive a new box every three months, with the option to customise your items before each shipment ships out. The service operates from US-based servers but ships internationally, making it accessible to subscribers across Singapore.
Your membership grants you early access to seasonal products, special pricing on add-on purchases, and preview windows where you personalise your box contents. Each quarter, Fabfitfun charges you automatically on a fixed billing cycle aligned to your membership start date. Charges continue until you actively cancel your subscription, which is why many subscribers find themselves charged without remembering their renewal date.
How billing and charges work
Fabfitfun operates on a quarterly automatic renewal model. Your payment method is charged on a set schedule corresponding to your membership tier. You receive shipment notifications before each delivery, giving you visibility into when your next box arrives and when your next charge will process.
If you do not cancel before your renewal date, your payment method is charged for the next quarter automatically. This is standard for subscription services in Singapore and is governed by the Consumer Protection (Fair Trading) Act, which requires companies to obtain your explicit consent before charging you and to allow you to cancel without penalty.
Who should keep Fabfitfun and who should cancel
Keep your subscription if you consistently use the items in each box, value the seasonal curation, and find the quarterly cost justified by the product quality and customisation options. Many Singapore subscribers retain their memberships specifically for the preview and swap features, which reduce the likelihood of receiving items you do not want.
Cancel Fabfitfun if you accumulate unused items, forget about upcoming charges, or find the quarterly cost no longer fits your budget. You should also cancel if you have switched to purchasing beauty and wellness products elsewhere, or if the box contents no longer align with your interests and lifestyle.
Your consumer rights when cancelling Fabfitfun
Singapore law gives you clear, enforceable rights when you cancel distance contracts like Fabfitfun subscriptions.
Protection under the consumer protection (Fair trading) act
As a consumer in Singapore, the Consumer Protection (Fair Trading) Act shields you when cancelling Fabfitfun. This law grants you the statutory right to cancel distance contracts (online purchases and subscriptions) within a cooling-off period of 14 calendar days from when you receive your box or sign up, whichever is later. This period is non-negotiable, and Fabfitfun cannot waive it through its terms and conditions.
If Fabfitfun refuses to honour your cancellation request or fails to refund you within 14 days of receiving your cancellation notice, you have the right to escalate your complaint to the Competition and Consumer Commission of Singapore (CCCS) or the Consumers Association of Singapore (CASE). Both organisations investigate unfair trading practices and have enforcement powers to compel refunds and penalties.
Your legal position
You have an absolute right to cancel Fabfitfun without paying a cancellation fee. Fabfitfun's subscription terms state that cancellations stop future charges immediately or by the next billing cycle, depending on your method of cancellation and the timing of your request. You should never be charged a penalty for unsubscribing. If Fabfitfun charges you a cancellation fee, this violates the Consumer Protection (Fair Trading) Act, and you should report it to CCCS immediately.
Your right to cancel without penalty
Fabfitfun cannot legally impose a cancellation fee or charge you for exercising your right to cancel. Any attempt to charge you for cancelling is unfair contract practice under Singapore law. This means you can cancel at any point in your membership cycle without incurring additional costs beyond your current billing cycle.
If you cancel before your renewal date, your subscription ends on that date, and you are not charged again. If you cancel after your renewal date, you have already been charged for that quarter, but your subscription will not renew automatically in the following quarter.
How to cancel Fabfitfun in four straightforward methods
Yafee recommends using the fastest and most documented method available, which is cancellation through your online account dashboard.
Method 1: cancel through your online Fabfitfun account
The fastest way to cancel Fabfitfun is through your account dashboard on their website. This method creates an instant digital record of your cancellation, which you should screenshot immediately as evidence for your records.
- Go to fabfitfun.com and log in with your email address and password
- Navigate to Account Settings or My Account in the top menu or user dropdown
- Look for a section labelled "Subscription" or "Manage Subscription"
- Select Cancel Subscription or Pause Subscription
- Read the confirmation carefully to ensure you are cancelling, not pausing
- Fabfitfun may display a retention offer; decline if you have already decided to cancel
- Confirm your cancellation request
- Fabfitfun may ask for feedback on why you are leaving; this step is optional
- Complete the confirmation to finalise your cancellation
- Screenshot the confirmation message and save it to your email or cloud storage
- This screenshot proves you cancelled and the date you cancelled
- Keep this evidence for at least 12 months
Method 2: cancel via email to customer service
If you encounter technical issues on the website or prefer a written record, email Fabfitfun customer service directly. This method creates a paper trail that is useful if you later need to dispute a charge or escalate a complaint.
- Compose an email to [email protected] (or the current support email listed on their website)
- Subject line: "Request to cancel subscription for [your email address]"
- Include the following information in your email body:
- Your full name and the email address registered to your Fabfitfun account
- Your account number (if you have it; check your billing emails)
- A clear statement: "I request to cancel my Fabfitfun subscription effective immediately"
- Your current payment method (last 4 digits of credit card or PayPal email)
- Send the email and retain a copy for your records
- Do not delete the email or the sent copy
- Wait for a confirmation email from Fabfitfun within 2-3 business days
- If you do not receive confirmation, resend your cancellation email and request a read receipt
Method 3: cancel by registered mail to Fabfitfun headquarters
For the strongest legal protection, send your cancellation notice via registered mail to Fabfitfun's US headquarters. This method creates an irrefutable dated record that Fabfitfun received your cancellation notice, which is valuable if you later dispute a charge.
- Write a formal cancellation letter containing:
- Your full name and residential address in Singapore
- Your registered email address for your Fabfitfun account
- Your account number
- A clear statement: "I hereby cancel my Fabfitfun subscription effective immediately"
- The date you signed the letter
- Send the letter via registered mail to:
- Fabfitfun, Inc.
- 360 N. La Cienega Blvd., 3rd Floor - B
- Los Angeles, California 90048, United States
- Pay for registered mail tracking (approximately SGD 15-25) so you receive a receipt with a tracking number
- Keep this receipt and tracking number permanently
- Allow 7-10 business days for the letter to arrive at Fabfitfun
- Track your letter online using the tracking number
- Once delivered, Fabfitfun must process your cancellation within 14 days per Consumer Protection (Fair Trading) Act requirements
Method 4: cancel through your payment provider or bank
If Fabfitfun fails to cancel your subscription after you have submitted a cancellation request, you can instruct your bank or payment provider to block future charges. This is a last-resort measure if Yafee's primary cancellation methods do not work.
- Contact your bank or credit card provider
- Inform them that you have cancelled your Fabfitfun subscription but are still being charged
- Request that they block all future charges from Fabfitfun
- Ask your bank to remove Fabfitfun's authorisation to charge your payment method
- This is called revoking a recurring payment authorisation or subscription mandate
- Request a chargeback for any charges that occurred after your cancellation date
- Provide your bank with copies of your cancellation confirmation, screenshots, or registered mail receipt
- Your bank will investigate and typically refund unauthorised charges within 30-60 days
- Keep all documentation of this dispute for your records
What happens after you cancel Fabfitfun
Cancellation is straightforward once you understand the timeline and what to expect.
Immediate effects of your cancellation
Once you submit your cancellation request through your account, email, or registered mail, Fabfitfun stops your subscription immediately or by your next scheduled renewal date, depending on the cancellation method and timing. If you cancel more than 5 days before your renewal date, your subscription typically ends that day, and you are not charged again. If you cancel within 5 days of your renewal date, you may be charged for one final quarter; in this case, that charge is the last you will incur.
Fabfitfun sends a cancellation confirmation email to the address registered with your account within 2-3 business days. Save this email permanently as proof of your cancellation date.
Refunds for cancellations within the 14-day cooling-off period
If you cancel within 14 calendar days of receiving your most recent Fabfitfun box or signing up (whichever is later), you have a statutory right to a refund under the Consumer Protection (Fair Trading) Act. Fabfitfun must refund the full box price within 14 days of receiving your cancellation notice.
Refunds are processed to your original payment method. If you paid by credit card, the refund appears as a credit within 5-10 business days. If you paid via PayPal or another digital wallet, the timeline depends on your payment provider but is typically 3-5 business days.
Cancellations after the 14-day cooling-off period
If you cancel outside the 14-day cooling-off window (meaning 15 days or more after receiving your box or signing up), Fabfitfun is not legally required to refund the box you have already received. However, you stop all future charges from that cancellation date forward. This is standard across subscription services in Singapore.
If you cancel before your next renewal date, no further charges process to your account.
Fabfitfun subscription pricing and box tiers
Understanding Fabfitfun's pricing structure helps you decide whether the quarterly cost justifies keeping your subscription.
| Membership tier | Quarterly cost | Annual commitment | Customisation options | Best for |
|---|---|---|---|---|
| Quarterly membership | SGD 75-85 per box | No annual commitment; cancel anytime | Full customisation and swaps | Subscribers who want flexibility and no long-term lock-in |
| Annual membership | SGD 65-70 per box (4 boxes yearly) | Paid upfront or in instalments | Full customisation and priority swaps | Best value for committed subscribers |
| Seasonal limited box | SGD 60-75 (one-time purchase) | No subscription; one box only | Limited customisation | Subscribers wanting to try before committing |
Prices in Singapore are approximations and may vary based on current promotions and exchange rates. Yafee advises checking Fabfitfun's website for exact current pricing in SGD.
Common mistakes to avoid when cancelling Fabfitfun
Cancellation is straightforward, but a few avoidable errors can delay the process or cause you to remain charged.
Mistake 1: confusing pause with cancellation
Fabfitfun offers a "pause" feature that temporarily suspends your subscription for up to three months without cancelling it. Many subscribers accidentally pause instead of cancel, only to be charged again when the pause period ends. Ensure you select "Cancel Subscription" and not "Pause Subscription" when using Method 1.
Mistake 2: not saving cancellation confirmation
After you cancel online, screenshot the confirmation page and email it to yourself or save it to cloud storage. If Fabfitfun later disputes your cancellation or charges you again, this screenshot is your proof. Yafee recommends screenshotting confirmation messages from every cancellation method, including email confirmations and delivery receipts for registered mail.
Mistake 3: cancelling too close to your renewal date
If you cancel within 5 days of your renewal date, Fabfitfun may still charge you for one final quarter. To avoid this, cancel at least one week before your renewal date. Check your account to find your exact renewal date, then plan your cancellation accordingly.
Mistake 4: not following up on cancellation requests sent via email
If you email Fabfitfun customer service and do not receive a confirmation within 3 business days, send a follow-up email. Include your original cancellation request and ask for written confirmation that your subscription has been cancelled. If you remain charged after a follow-up email, escalate to CCCS.
Mistake 5: discarding billing emails before cancelling
Keep your Fabfitfun billing emails until you have fully cancelled and confirmed no further charges will occur. These emails contain your account number, renewal dates, and payment history, all of which are useful if you need to dispute a charge or prove you cancelled.
How to check if your Fabfitfun cancellation worked
After you cancel, verify that your subscription has actually ended and no further charges occur.
Verification steps
- Log into your Fabfitfun account 24 hours after cancelling
- Your account should either be closed or display a message indicating your subscription is cancelled
- Check your email for a cancellation confirmation from Fabfitfun
- Save this email permanently
- Monitor your bank statement for the next 30 days
- No charges from Fabfitfun should appear after your cancellation date
- If a charge appears, contact your bank immediately and provide your cancellation confirmation
- If no charge appears on your next scheduled renewal date, your cancellation was successful
- Archive your cancellation confirmation for future reference
If Fabfitfun refuses to cancel your subscription
If Fabfitfun does not honour your cancellation request or continues charging you after you cancel, you have legal recourse.
Step 1: document everything and request written confirmation
Send a formal written request to Fabfitfun asking them to confirm, in writing, that your subscription is cancelled and that no further charges will occur. Use registered mail to send this letter to the address listed in Method 3 above. Keep a copy of this letter and your registered mail receipt.
Step 2: escalate to the competition and consumer commission of singapore
If Fabfitfun fails to respond to your cancellation request within 7 business days or continues charging you after you cancel, file a complaint with the Competition and Consumer Commission of Singapore (CCCS). The CCCS investigates unfair trading practices and has the power to compel refunds, order business-practice changes, and impose penalties on companies.
When you file a complaint with CCCS, provide:
- Your cancellation confirmation (screenshot, email, or registered mail receipt)
- Copies of all billing statements showing charges after your cancellation date
- Copies of all emails, letters, or other communications with Fabfitfun
- A detailed timeline of your cancellation attempts and Fabfitfun's responses
Step 3: escalate to the consumers association of singapore if necessary
If CCCS does not resolve your complaint within 30 days, or if you prefer alternative dispute resolution, contact the Consumers Association of Singapore (CASE). CASE offers free mediation services and can advocate on your behalf to recover unauthorised charges.
Step 4: dispute the charge with your bank
As a final step, contact your bank and request a chargeback for any unauthorised charges from Fabfitfun that occurred after your cancellation date. Provide your bank with all documentation of your cancellation and the subsequent charges. Your bank will investigate and typically rules in your favour within 30-60 days.
Comparison: Fabfitfun versus similar subscription boxes
If you are considering alternatives to Fabfitfun, this comparison may help you choose the right fit.
| Subscription service | Delivery frequency | Average quarterly cost (SGD) | Customisation | Cancellation ease |
|---|---|---|---|---|
| Fabfitfun | Quarterly (every 3 months) | SGD 75-85 | Full swaps and customisation | Online or email |
| Beauty Box Asia | Monthly | SGD 40-50 | Limited customisation | Online dashboard |
| Birchbox Singapore | Monthly | SGD 35-45 | No customisation | Online or email |
| YesStyle Box | Bi-monthly (every 2 months) | SGD 50-65 | Some customisation | Online account |
| Glossy Box Singapore | Monthly | SGD 38-48 | Limited options | Email support required |
Fabfitfun stands out for its quarterly frequency (allowing you to space deliveries further apart) and extensive customisation options. However, it typically costs more per box than monthly alternatives. Choose based on how frequently you want boxes and whether customisation justifies the higher price point.
Fabfitfun's cancellation address and corporate contact
If you choose to cancel via registered mail or need to send formal correspondence, use the following address:
Fabfitfun, Inc.
360 N. La Cienega Blvd., 3rd Floor - B
Los Angeles, California 90048
United States
For customer support inquiries, email [email protected] (confirm this address on their current website, as support email addresses occasionally change).
If Fabfitfun continues to charge you after cancellation or refuses to honour your cancellation request, file a complaint with the Competition and Consumer Commission of Singapore (CCCS) online at www.cccs.gov.sg or contact the Consumers Association of Singapore (CASE) at www.case.org.sg.
Final summary: cancelling Fabfitfun with confidence
Cancelling Fabfitfun is straightforward when you follow the correct steps and understand your consumer rights under Singapore law. The fastest method is cancellation through your online account dashboard, which creates an instant digital record. If you encounter any resistance or continued charges, escalate to CCCS or CASE immediately-both organisations have enforcement powers to recover unauthorised charges and penalise unfair trading practices.
Remember that you have an absolute right to cancel without penalty under the Consumer Protection (Fair Trading) Act. Yafee has guided thousands of Singapore consumers through the cancellation process and understands the frustration of forgotten subscriptions and unwanted charges. Use the methods outlined above, save your confirmation evidence, and monitor your bank statements for the next billing cycle. If Fabfitfun charges you after you cancel, your bank and CCCS are there to protect you and recover your money.
Yafee's contract-law team recommends choosing Method 1 (online cancellation with screenshot) for speed, or Method 3 (registered mail) for maximum legal protection. Whichever method you choose, act before your next renewal date, and keep your cancellation proof for at least 12 months. You deserve a subscription service that respects your decision to leave-and if Fabfitfun does not, Yafee's community and Singapore's consumer protection framework have your back.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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