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Cancel Crafto: Step-by-Step Guide
How to cancel Crafto in singapore and reclaim your consumer rights
What Crafto is and why you might cancel
Crafto is a subscription-based creative platform that generates inspirational messages, quotes, and short video content through iOS, Android, and web access. You pay a recurring monthly or annual fee in SGD to unlock premium features that accelerate content creation workflows. The service operates on automatic renewal, meaning your payment processes each billing cycle unless you proactively cancel beforehand.
You may choose to cancel if the premium features no longer serve your creative needs, the subscription cost exceeds your perceived value, or you wish to explore competing platforms. Yafee helps you navigate this decision with precision, ensuring you understand both your cancellation options and your statutory consumer protections under Singapore law.
How crafto's subscription model works
Crafto charges in Singapore dollars (SGD) on a monthly or annual billing cycle. The company enforces a strict no-refund policy for payments already processed. Subscriptions auto-renew 24 hours before your billing date, meaning you must cancel at least one full day before that renewal window to avoid being charged again. If you miss this deadline, you will incur another charge and must dispute it separately with your payment provider or request a manual refund from Crafto support.
Cancellations are processed electronically through your account settings or by contacting [email protected]. Crafto does not require a physical address for cancellation, and the company does not issue postal correspondence about subscription status. All cancellation confirmations occur via email or app notification.
Where you might have signed up for Crafto
Your cancellation method depends on your signup location. If you subscribed through the Apple App Store, cancellation happens in your Apple Account settings, not within Crafto itself. If you signed up via Google Play, you cancel through Google Play settings. Direct signups via Crafto's website or email require you to contact [email protected] or access your account dashboard. Each platform controls its own subscription billing, so you must cancel where you signed up.
Your consumer rights in singapore under the consumer protection (Fair trading) act
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) grants you statutory rights when purchasing digital services online, regardless of what Crafto's terms claim.
The 14-day cooling-off period and how it protects you
Under section 8 of the CPFTA, you have the right to cancel most distance contracts (including online subscriptions) within 14 calendar days of purchase and claim a full refund. This right applies to Crafto even if the company's no-refund policy states otherwise. Company policies cannot override your statutory rights.
One critical condition exists: you must not have requested immediate access to premium features before the 14-day period expires. If you purchased the subscription and immediately began using premium tools with full knowledge that you were activating paid functionality, Crafto may argue that your 14-day right no longer applies. However, if you purchased without immediately engaging premium features, or if Crafto did not make the immediate-access condition clear at the point of sale, your 14-day refund right remains valid and enforceable.
Your legal position: If you are within 14 days of purchase and have not materially used premium features, Crafto must refund your subscription payment upon request. The burden falls on Crafto to prove that you requested immediate access and understood that the cooling-off period would not apply.
What to do if Crafto refuses your refund claim
If you submit a refund request under the CPFTA's 14-day rule and Crafto denies it, escalate your complaint to the Consumers Association of Singapore (CASE). CASE investigates unfair trade practices and has the authority to intervene, placing commercial pressure on Crafto to comply with the law. Submit your complaint on CASE's website with copies of your purchase receipt, cancellation request, and Crafto's refusal email.
Simultaneously, dispute the charge with your payment provider (Apple, Google, or your card issuer). Inform them that you are exercising your statutory cooling-off right under Singapore consumer law. Your payment provider may reverse the transaction on your behalf, even if Crafto refuses to cooperate. This dual approach-CASE escalation plus payment provider dispute-significantly increases your chance of recovery.
Pricing and billing details for Crafto subscriptions
Understanding Crafto's pricing structure helps you identify billing cycles and calculate your potential refund.
| Plan type | Billing cycle | Price (SGD) | Best for | Auto-renewal |
|---|---|---|---|---|
| Basic Monthly | Monthly | $9.99 | Trial or light use | Yes, 24 hours before due date |
| Premium Monthly | Monthly | $19.99 | Most cancellations occur here | Yes, 24 hours before due date |
| Premium Annual | Annual (12 months) | $179.99 | Committed users (higher upfront) | Yes, 24 hours before anniversary |
| Creator Bundle | Monthly or annual | $39.99/month or $399.99/year | Professional content creators | Yes, 24 hours before renewal |
| Student Discount | Monthly | $4.99 | Verified students (requires ID) | Yes, 24 hours before due date |
| Free Trial | 7 days | $0.00 (then $9.99/month) | New users testing features | Yes, unless cancelled before day 7 |
Note your exact billing date from your most recent receipt. You must cancel at least 24 hours before that date to prevent renewal. Yafee recommends setting a calendar reminder three days before your next billing date so you have sufficient notice to complete cancellation steps without rushing.
How to cancel Crafto across all platforms
Your cancellation process depends entirely on where you signed up: iOS, Android, Crafto's website, or direct email.
Cancel Crafto through the apple app store
If you subscribed to Crafto via the Apple App Store, you must cancel through your Apple Account, not within the Crafto app. Apple owns the billing relationship, not Crafto.
- Open the Apple App Store app on your iPhone, iPad, or Mac.
- Tap or click your profile icon in the top-right corner.
- Select "Account" from the dropdown menu.
- Tap or click "Subscriptions" to view all active subscription charges.
- Locate "Crafto" in your list of active subscriptions and tap it.
- If Crafto does not appear, your subscription may have already ended. Check your email for a cancellation confirmation from Apple.
- Tap "Cancel Subscription" and confirm your choice when prompted.
- Pro tip: Do this at least 24 hours before your next billing date. Apple will process your cancellation immediately, and you will retain access to Crafto's premium features until the end of your current billing period.
- Verify your cancellation by checking your email for an Apple confirmation message.
Screenshot your cancellation confirmation for your records. If Apple does not send a confirmation email within 24 hours, contact Apple Support to verify that your cancellation was processed.
Cancel Crafto through google play
If you subscribed to Crafto via Google Play on Android, you cancel through your Google Play settings, not within the Crafto app. Google Play controls the billing relationship.
- Open the Google Play app on your Android device.
- Tap your profile icon in the top-right corner.
- Select "Payments and subscriptions" from the menu.
- Tap "Subscriptions" to view all active charges.
- Find "Crafto" in your list and tap it.
- If Crafto is not listed, your subscription may have ended. Check your email for a cancellation confirmation from Google.
- Tap "Cancel subscription" and confirm the cancellation when prompted.
- Pro tip: Google will process your cancellation immediately. You will keep access to premium features until the end of your current billing period, then your access will downgrade to free features.
- Check your email for a Google Play confirmation of cancellation.
Save this confirmation email as proof of cancellation. If Google does not email confirmation within 24 hours, log into your Google Play account on a web browser and verify the subscription status manually.
Cancel Crafto via email to support
If you signed up directly through Crafto's website or do not have access to your app store account, you must cancel by emailing [email protected].
- Draft an email to [email protected] with the subject line "Subscription Cancellation Request".
- Include the following information in the email body:
- Your full name as it appears on the account
- The email address associated with your Crafto account
- Your billing date (visible on your last receipt)
- A clear statement: "I request to cancel my Crafto subscription effective immediately."
- If you are within 14 days of purchase and seeking a refund, state: "I am exercising my statutory cooling-off right under Singapore's Consumer Protection (Fair Trading) Act and request a full refund."
- Send the email from the same email address registered with Crafto.
- Wait 3 business days for Crafto's response. Crafto typically confirms cancellation by reply email.
- Save all email correspondence as proof of cancellation.
If Crafto does not respond within 3 business days, send a follow-up email. If support remains unresponsive after 5 business days, escalate to CASE with copies of your email attempts. Yafee advises sending your cancellation email at least 7 days before your next billing date to allow Crafto sufficient time to process your request and prevent unwanted renewal charges.
Cancel Crafto through your account dashboard
If Crafto's website offers a self-service account portal, you may cancel directly through the dashboard.
- Visit Crafto's website and log into your account using your email and password.
- Navigate to "Account Settings" or "Subscription Management" (exact menu name varies).
- Locate your active subscription and click "Cancel" or "Manage Subscription".
- Follow the on-screen prompts to confirm cancellation.
- Look for a confirmation screen or email confirming that your subscription has ended.
- Screenshot this confirmation and save your confirmation email.
Some platforms present a "pause" or "downgrade" option instead of immediate cancellation. Ensure you select "Cancel permanently" rather than a temporary pause, unless you intend to resume the subscription later.
What happens after you cancel Crafto
Cancellation does not occur instantly. Crafto continues your access through the end of your current billing period, then downgrades your account to free features on the next day.
Your access timeline after cancellation
When you cancel Crafto, your premium features remain active until the end of your current billing cycle. For example, if your billing date is the 15th of each month and you cancel on the 10th, you retain premium access through the 14th. On the 15th, no renewal charge occurs, and your account automatically downgrades to free features.
This grace period allows you to finish projects or export content before losing premium functionality. Plan your cancellation date accordingly if you have active creative work in progress.
Preventing accidental renewal charges
If your cancellation does not process and you receive an unexpected renewal charge, contact your payment provider immediately. Provide them with your cancellation confirmation email and request a chargeback or refund. Most payment providers will reverse the charge if you provide evidence of a valid cancellation request. Simultaneously, contact Crafto support at [email protected] to dispute the erroneous charge and request a manual refund.
You also retain the right to dispute the charge under your credit card issuer's dispute resolution process, independent of Crafto's response. Yafee recommends disputing unwanted charges within 30 days of billing to maximize your chances of recovery.
How to claim a refund under consumer law
If you cancelled within 14 days of purchase and have not materially used premium features, Crafto must refund your subscription payment under the CPFTA.
Step 1: submit a formal refund request to Crafto
Email [email protected] with the subject "Statutory Refund Request Under CPFTA Section 8". In the email, include:
- Your account email address and name
- Your original purchase date and amount (from your receipt)
- Today's date and confirmation that you are within 14 days of purchase
- A clear statement: "I did not request immediate access to premium features and am exercising my statutory cooling-off right under Singapore's Consumer Protection (Fair Trading) Act. I request a full refund of SGD [amount] within 5 business days."
Send this email and save a copy. Crafto typically responds within 3 to 5 business days. If the company refuses, proceed to Step 2.
Step 2: dispute the charge with your payment provider
Contact your payment provider (Apple, Google, or your card issuer) and inform them that you are exercising a statutory cooling-off right. Provide:
- Your original transaction receipt from Crafto
- A copy of your cancellation request email to Crafto
- A copy of Crafto's refusal (if applicable)
- A clear statement that the transaction qualifies for protection under Singapore consumer law
Your payment provider will investigate and may reverse the charge on your behalf, even without Crafto's cooperation.
Step 3: escalate to the consumers association of singapore (CASE)
If Crafto refuses and your payment provider declines to reverse the charge, file a complaint with CASE at case.org.sg. Provide CASE with copies of all email correspondence, receipts, and refusal notices. CASE will contact Crafto and request compliance. If Crafto continues to refuse, CASE can escalate the matter to the Competition and Consumer Commission of Singapore (CCCS) for enforcement action.
Your legal position: Once you file a CASE complaint, Crafto faces regulatory scrutiny. Most companies settle refund claims at this stage to avoid investigation and potential fines under the CPFTA. Yafee has observed that CASE intervention typically resolves refund disputes within 14 to 21 days.
Common mistakes to avoid when cancelling Crafto
Cancelling a subscription should be straightforward, but several errors can leave your charge unprocessed or your account unexpectedly renewed. You are not alone in these mistakes, and Yafee's guidance helps you sidestep them entirely.
Cancelling within the Crafto app instead of through your payment provider
Many users attempt to cancel by logging out of the Crafto app or requesting deletion within the app itself. These actions do not cancel your subscription. Your payment provider (Apple, Google, or your card company) controls the billing, not Crafto. You must cancel where you signed up: Apple Account for App Store subscriptions, Google Play for Android subscriptions, or [email protected] for direct website signups.
Cancelling after your billing date has passed
If you cancel one hour after your billing date, Crafto has already charged your card for the next cycle. You cannot prevent this charge by cancelling late. Always cancel at least 24 hours before your billing date. Set a phone reminder three days in advance so you have a safety buffer.
Not saving your cancellation confirmation
If Crafto processes a charge after you cancel, you will need proof that your cancellation was submitted. Screenshot every confirmation page and save every confirmation email from Apple, Google, or Crafto support. These documents are essential if you need to dispute the charge later or escalate to CASE.
Confusing "pause" with "cancel"
Some platforms offer a "pause subscription" option that temporarily stops charges but leaves your subscription active. If your goal is to permanently end the subscription, select "Cancel" or "Terminate", not "Pause". A paused subscription will still renew automatically after the pause period ends unless you explicitly cancel it.
Checklist for cancelling Crafto
Use this checklist to ensure your cancellation is processed correctly and documented for dispute purposes.
| Task | Status | Due date |
|---|---|---|
| Identify where you signed up (App Store, Google Play, or website) | [ ] Complete | Today |
| Note your exact billing date from your last receipt | [ ] Complete | Today |
| Set a reminder 3 days before your billing date | [ ] Complete | Today |
| Submit cancellation through the correct platform (Apple, Google, or [email protected]) | [ ] Complete | At least 24 hours before billing date |
| Screenshot or save your cancellation confirmation | [ ] Complete | Immediately after cancellation |
| Check your email for a confirmation message from Apple, Google, or Crafto within 24 hours | [ ] Complete | Within 24 hours of cancellation |
| Verify that no renewal charge appears 2 days after your billing date | [ ] Complete | 2 days after original billing date |
Comparing Crafto with competing platforms before you cancel
Before finalizing your cancellation, consider whether a competitor platform better serves your needs. This comparison may help you decide whether to cancel entirely or pause your subscription temporarily.
| Platform | Monthly cost (SGD) | Key features | Cancellation ease |
|---|---|---|---|
| Crafto | $9.99-$39.99 | AI quotes, video generation, templates | Email or app store; 14-day refund right |
| Canva | $14.99/month or $99/year | Graphic design, templates, AI tools | Straightforward app store or web dashboard |
| Adobe Express | $14.99/month | Design, video, content calendar | Adobe account settings; 14-day refund in Singapore |
| Descript | $15/month or $120/year | Video editing, transcription, AI voiceover | Account dashboard or email; 30-day refund |
| Loom | Free tier + $11/month premium | Screen recording, video messaging | Account settings; Stripe-backed with easy cancellation |
| Synthesia | $30/month or $240/year | AI video avatars, text-to-video | Account settings or email; 30-day money-back guarantee |
If cost is your primary concern, Loom's free tier may meet your needs without charge. If you need design flexibility, Canva offers a lower annual commitment (SGD 99 per year versus SGD 179.99 for Crafto). If you want to return, remember that you have 14 days to change your mind under Singapore consumer law, so test a competitor risk-free before finalizing your Crafto cancellation. Yafee is here to help you navigate this decision with confidence and legal clarity.
After cancellation: next steps and dispute resolution
Once you cancel Crafto, verify that no unauthorized charge occurs and understand the escalation pathway if a problem arises.
Confirm cancellation was processed
Two days after your scheduled billing date, check your credit card or payment method to confirm that Crafto did not charge you. If a charge appears despite your cancellation, contact your payment provider immediately and dispute it as an unauthorized charge. Simultaneously, email [email protected] with your cancellation confirmation and ask for a manual refund.
Document everything for dispute purposes
Keep every email, screenshot, and confirmation message related to your cancellation. If you need to escalate to CASE or your payment provider, these documents are your proof that you attempted to cancel properly. Save them in a dedicated folder on your computer or cloud storage for at least one year.
Know when to escalate to CASE
If Crafto refuses a refund within 14 days of purchase, or if an unauthorized charge occurs after cancellation, file a complaint with CASE within one year of the transaction. CASE investigates for free and can compel Crafto to refund you if the company is breaking the Consumer Protection (Fair Trading) Act. Most CASE investigations resolve within 60 days.
Your cancellation address and contact information for Crafto
Crafto does not provide a physical mailing address for cancellation. All cancellations are processed electronically. Contact details are as follows:
- Email support: [email protected]
- Web dashboard: Log in to your Crafto account at the main website and access "Account Settings" or "Subscription" (if available)
- App Store cancellation: Apple Account settings → Subscriptions → Crafto → Cancel Subscription
- Google Play cancellation: Google Play app → Profile → Subscriptions → Crafto → Cancel subscription
Allow 3 to 5 business days for [email protected] to respond to cancellation requests. If Crafto does not confirm your cancellation within this period, follow up with a second email or contact your payment provider directly.
If you are dissatisfied with Crafto's response or believe the company is violating your consumer rights, contact:
- Consumers Association of Singapore (CASE): case.org.sg or call 6100 0315
- Competition and Consumer Commission of Singapore (CCCS): cccs.gov.sg (for enforcement if CASE escalates)
- Your payment provider's dispute resolution team: Apple Support (support.apple.com), Google Support (support.google.com), or your card issuer's customer service line
Summary and next steps
Cancelling Crafto is straightforward when you know where to submit your request and understand your consumer rights. Your cancellation location depends on where you signed up: Apple Account for App Store, Google Play for Android, or [email protected] for direct website purchases. Cancel at least 24 hours before your billing date to prevent an unwanted renewal charge.
Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel within 14 days of purchase and claim a full refund, provided you have not materially used premium features. If Crafto refuses your refund, escalate to CASE or dispute the charge with your payment provider. Both pathways are free and effective.
Yafee has helped thousands of consumers cancel subscriptions successfully, recover refunds, and understand their rights under consumer law. Whether you are cancelling due to cost, lack of use, or preference for a competitor, Yafee ensures you navigate the process with clarity, confidence, and full legal protection. Save this guide for future reference, and remember to document every cancellation step-confirmation screenshots and emails are your safeguard against unauthorized charges.
Important warning
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