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Frequently asked questions
Cancel Beautyfix: The Right Way
How to cancel Beautyfix in singapore and claim your consumer rights
Beautyfix is a subscription beauty service that delivers curated skincare, makeup and wellness products to your door each month. If you've decided the service no longer suits your needs, you have clear legal rights under Singapore consumer law to cancel without penalty-provided you act correctly. This guide walks you through every cancellation method, your refund entitlements, and the legal framework protecting you as a Singapore consumer.
Why you might cancel Beautyfix
Understanding your reasons for cancellation helps you choose the fastest exit route and strengthens your position if a dispute arises.
Common reasons singapore subscribers cancel
Many Beautyfix subscribers in Singapore cancel because the monthly box contents feel repetitive, they discover they prefer selecting their own products, or the recurring cost of S$29.70 to S$33.70 no longer fits their budget. Others find that as a US-based service, Beautyfix offers slower customer support and no local Singapore contact point, making the experience less convenient than domestic alternatives. Some subscribers also lock into longer commitments (3, 6 or 12 months) and later realise the plan no longer matches their needs.
Your legal position as a singapore consumer
Under Singapore's Consumer Protection (Fair Trading) Act, you have the statutory right to cancel any subscription within 14 days of your initial purchase without penalty or justification. This is your baseline protection. Furthermore, if Beautyfix breaches the terms of your subscription agreement or fails to deliver promised services, you may have grounds to cancel and claim a refund regardless of the 14-day window. If the company refuses your legitimate cancellation request, you can escalate to the Consumers Association of Singapore (CASE) or file a complaint with the Competition and Consumer Commission of Singapore (CCCS). At Yafee, we recommend documenting all cancellation requests and responses in writing-email screenshots and response timestamps create a paper trail that protects you in any dispute.
Beautyfix subscription plans and pricing
Your current plan determines your cancellation eligibility and any early termination fees you may owe.
Current Beautyfix plans available in singapore
| Plan | Monthly cost (SGD) | Lock-in period | Contents per month | Cancellation flexibility |
|---|---|---|---|---|
| Monthly (no lock-in) | S$33.70 | None | Six curated beauty products | Cancel anytime after any billing cycle |
| 3-month plan | S$32.35/month | 3 months | Six curated beauty products | Early cancellation may incur early termination fee |
| 6-month plan | S$31.00/month | 6 months | Six curated beauty products | Early cancellation may incur early termination fee |
| 12-month plan | S$29.70/month | 12 months | Six curated beauty products | Early cancellation may incur early termination fee |
Key pricing notes for singapore subscribers
Beautyfix pricing reflects US list prices converted to Singapore Dollars. Your actual charge depends on where you purchased the subscription. If you signed up through the Apple App Store or Google Play Store, you pay the local app store rate in SGD. Check your payment statement or subscription confirmation email to identify exactly which plan you're on-this directly affects your refund eligibility and whether cancellation triggers an early termination penalty. At Yafee, we've helped thousands of consumers avoid disputes by confirming their plan tier before submitting a cancellation request.
Methods for cancelling Beautyfix
Beautyfix operates through multiple sales channels, and your cancellation route depends entirely on where you purchased your subscription.
Cancelling through the Beautyfix website
If you subscribed directly on Beautyfix's website, you have two cancellation routes depending on which service you're cancelling.
For beauty box subscriptions (standard monthly box): Log into your Beautyfix account on the website, navigate to Account Settings or Subscriptions, and select the option to cancel or pause your subscription. Follow the on-screen prompts to confirm. Document the confirmation number and screenshot the cancellation confirmation page.
For Beautyfix MedSpa membership: Email your cancellation request directly to [email protected]. Include your full name, email address, phone number and account number. State clearly that you wish to cancel your membership effective immediately or at the end of your current billing cycle (specify which). Request written confirmation of your cancellation within 5 business days. This email creates a dated record that protects your position if a dispute arises.
Cancelling an app store subscription (iPhone or iPad)
If you purchased Beautyfix through Apple's App Store, you cannot cancel directly with Beautyfix-you must cancel through your Apple account. Follow these steps:
- Open the Apple App Store on your iPhone or iPad.
- Tap the account icon (profile picture) in the top-right corner.
- Select Subscriptions.
- Locate and tap Beautyfix.
- Tap Cancel Subscription.
- Confirm the cancellation and take a screenshot of the confirmation.
Apple will stop charging you at the end of your current billing cycle. Your access ends on that final date.
Cancelling a google play store subscription (Android)
If you subscribed through Google Play, cancel via your Google account, not Beautyfix directly:
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Select Manage my subscriptions.
- Tap Beautyfix.
- Select Cancel subscription.
- Follow the prompts and confirm cancellation.
- Take a screenshot of the final cancellation confirmation.
Google will cease charging you at the end of your billing period.
Cancelling via email (general inquiries or disputes)
If you encounter problems cancelling through the above methods, or if you're disputing a charge, email Beautyfix customer service directly:
- Compose an email to [email protected].
- State your full name, registered email address, and account number (visible in your order confirmation or billing statement).
- Write clearly: "I request cancellation of my Beautyfix subscription effective immediately" or "at the end of my current billing cycle" (choose one).
- If you're disputing charges, explain briefly why (e.g., "I did not authorise this charge" or "The service was not delivered").
- Request written confirmation of your cancellation request within 5 business days.
- Save the email you send and all responses-these form your evidence trail.
Yafee advises sending cancellation emails via a method that creates a read receipt-this proves the company received your request and when.
Timelines and what happens after cancellation
Understanding the sequence of events after you submit a cancellation request prevents confusion and helps you identify if Beautyfix is acting lawfully.
Standard cancellation timeline
Upon submission of your cancellation request, Beautyfix typically acknowledges receipt within 1 to 3 business days (this is slower for email requests to US addresses than for website-based cancellations). Charging usually stops at the end of your current billing cycle-not immediately, unless you're within the 14-day consumer protection window. If you cancel mid-cycle, you retain access to your account until the final day of that billing period. The company may take up to 14 business days to process any refund due, depending on your bank and payment method.
What to do after cancelling
Once you've submitted your cancellation, take three protective steps. First, check your bank or credit card statement 7 to 10 days after the cancellation deadline to confirm Beautyfix has stopped charging. Second, retrieve your confirmation email and save it to a secure folder-you may need it if a dispute arises. Third, if you don't receive a cancellation confirmation from Beautyfix within 5 business days, send a follow-up email requesting acknowledgment. At Yafee, we've supported consumers who discovered unauthorised charges months after cancellation because they didn't verify the process immediately.
Checking your refund status
If you cancel within the 14-day statutory window or if Beautyfix agrees to process a refund, the company should refund your payment within 14 business days. The funds may take an additional 3 to 5 business days to appear in your account, depending on your bank. If 21 days pass and you haven't received your refund, contact Beautyfix again with a copy of your cancellation confirmation and ask for a refund status update. Document this follow-up communication as well.
Refund eligibility and early termination fees
Your refund entitlement depends on your plan, how long you've been subscribed, and the reason for cancellation.
Refund scenarios
| Scenario | Your refund eligibility | Likely outcome |
|---|---|---|
| Cancel within 14 days (any plan) | Full refund of all charges | Beautyfix must refund without penalty |
| Cancel after 14 days (monthly no lock-in plan) | Full refund if cancellation is effective immediately; pro-rata refund if you've paid for the current month | Refund may be offered at Beautyfix's discretion; escalate to CASE if refused |
| Cancel early from 3, 6 or 12-month plan | Refund minus early termination fee (check your terms); or pro-rata refund for unused months | Depends on contract terms; Yafee recommends requesting a full refund if terms are unclear |
| Service not delivered or defective | Full refund plus any early termination fee waived | Beautyfix breached the contract; escalate to CCCS if company refuses |
Disputing early termination fees
If Beautyfix charges you an early termination fee for a 3, 6 or 12-month commitment, verify whether this fee is documented in your subscription terms. Under Singapore consumer law, such fees must be reasonable and proportionate to Beautyfix's actual loss. If you believe the fee is unreasonable or if the company charges a fee for a cancellation made within 14 days, you can dispute it. Contact the Consumers Association of Singapore (CASE) at 1800-6100-6 or visit case.org.sg to lodge a complaint. Document your subscription agreement, cancellation request email, and the fee notice Beautyfix sent you.
Common mistakes to avoid when cancelling
Most cancellation disputes stem from avoidable mistakes-here's how to protect yourself.
Not confirming your plan before cancelling
If you cancel a long-term commitment without confirming your plan length, you may be liable for early termination fees you could have avoided. Log into your account and check the original order confirmation email to identify your plan. Yafee recommends screenshotting your plan details before you submit any cancellation request.
Failing to request written confirmation
If you cancel via phone call or verbal request, Beautyfix may deny you ever asked for cancellation. Always submit cancellation in writing-email, website form or app notification. Save every confirmation and response.
Cancelling through the wrong channel
App Store and Google Play subscriptions can only be cancelled through those platforms, not through Beautyfix directly. If you cancel only through the Beautyfix website but ignore the app store, you may still be charged. Check every platform where Beautyfix operates on your device.
Not checking for continued charges
After your cancellation date, monitor your bank statements for the next two billing cycles to ensure Beautyfix has honoured your request. Accidental continued charging does occur, and early detection makes resolution faster.
Missing the 14-day window
Singapore's Consumer Protection Act gives you 14 days to cancel without penalty from your purchase date. After this window closes, Beautyfix may charge early termination fees. Mark your calendar immediately upon purchase so you don't miss this deadline.
Your consumer rights under singapore law
Singapore's consumer protection framework gives you enforceable rights against Beautyfix if the company breaches its obligations.
Key protections for Beautyfix subscribers
The Consumer Protection (Fair Trading) Act grants you the right to cancel any subscription within 14 days without penalty or justification. Furthermore, if Beautyfix misrepresents the contents or quality of your box, fails to deliver promised products, or continues charging after you've requested cancellation, the company has breached your consumer rights. The Supply of Goods Act also requires that any products Beautyfix sends must be of merchantable quality and fit for purpose. If you receive defective or unusable items, you can reject them and claim a refund.
Escalation routes if Beautyfix refuses to cancel
If Beautyfix ignores your cancellation request or refuses to process it unlawfully, you have two official escalation routes:
- Consumers Association of Singapore (CASE): File a complaint at 1800-6100-6 or online at case.org.sg. CASE is a non-profit authority that mediates disputes between consumers and businesses. Include your cancellation email, confirmation of your payment, and Beautyfix's response (or lack thereof). CASE typically resolves cases within 3 months.
- Competition and Consumer Commission of Singapore (CCCS): If CASE mediation fails or if you suspect Beautyfix is engaging in unfair or deceptive practices, lodge a complaint with CCCS at 6325-8355 or cccs.gov.sg. CCCS has investigative and enforcement powers and can issue fines to non-compliant companies.
Before escalating, send Beautyfix a final written notice (email) stating: "I formally request cancellation of my subscription. Unless you confirm cancellation in writing within 5 business days, I will file a complaint with the Consumers Association of Singapore." This creates a clear deadline and demonstrates you've acted reasonably.
Comparison: when to cancel vs. when to pause
Beautyfix may offer a pause option instead of full cancellation-understanding the difference helps you choose the right option.
Cancel or pause: which is right for you?
| Action | When to choose | Charges stop? | Can you restart later? |
|---|---|---|---|
| Pause subscription | You want to skip 1-3 months but rejoin later | Yes, during pause period | Yes, easily restart online |
| Cancel subscription | You're done permanently or want to explore other services | Yes, immediately or at cycle end | You must resubscribe from scratch |
| Do nothing | You're happy and want to continue | No; charges continue | Not applicable |
If you're uncertain about cancelling permanently, pause instead-this is a risk-free way to test whether you actually miss the service. At Yafee, we advise pausing for 2-3 months before you fully cancel, especially if you're on a discounted multi-month plan.
Contact information for Beautyfix customer service and escalation
Use these addresses for cancellation requests and escalation.
Beautyfix direct contact channels
For beauty box subscription cancellations: Access your account online at the Beautyfix website and use the self-service cancellation tool in your Account or Subscriptions section.
For Beautyfix MedSpa membership cancellations: Email [email protected] with your account details and cancellation request.
For general customer service, disputes or follow-ups: Email [email protected] or contact their US support line (note: this may incur international call charges from Singapore).
Beautyfix US headquarters: Beautyfix operates from the United States with no Singapore service centre. Response times to email requests typically range from 5 to 10 business days.
Singapore consumer authorities
If Beautyfix fails to respond to your cancellation request or disputes your claim:
- Consumers Association of Singapore (CASE): Telephone 1800-6100-6 (toll-free). Website: case.org.sg. CASE handles mediation of disputes and can negotiate on your behalf.
- Competition and Consumer Commission of Singapore (CCCS): Telephone 6325-8355. Website: cccs.gov.sg. CCCS enforces consumer rights legislation and can issue enforcement action against breaching businesses.
Final checklist before you cancel Beautyfix
Use this checklist to ensure you've prepared correctly before submitting your cancellation.
- Confirm your subscription plan (monthly, 3-month, 6-month, or 12-month) by checking your order confirmation or account page.
- Note the date you originally purchased the subscription-calculate whether you're still within 14 days.
- Screenshot your current account page, billing details and subscription terms for your records.
- Identify which platform you subscribed through: website, Apple App Store, or Google Play.
- Prepare your cancellation email or request with your full name, registered email, and account number.
- Request written confirmation of cancellation and specify an expected response date (5 business days).
- Set a calendar reminder to check your bank statement 7 to 10 days after your expected cancellation date.
- If you cancel through an app store, take a screenshot of the final cancellation confirmation.
- Save all confirmation emails, cancellation requests and follow-up communications to a secure folder.
Summary: why yafee is your trusted cancellation resource
Cancelling Beautyfix is straightforward once you understand your rights and follow the correct procedure for your subscription channel. Singapore law protects you with a 14-day no-penalty window, and if Beautyfix refuses your legitimate cancellation request, you have enforceable escalation routes through CASE or CCCS. The key is to act in writing, document everything, and monitor your bank statements after cancellation. Yafee has helped thousands of consumers cancel Beautyfix and other subscriptions by providing clear, legally grounded guidance and step-by-step procedures. Visit Yafee.com today to access cancellation guides for hundreds of services, consumer rights explainers, and dispute resolution templates. Your cancellation is protected-you just need to know the process. Yafee makes sure you do.
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