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Frequently asked questions
Cancel Adore Me: The Right Way
How to cancel Adore Me in singapore and protect your wallet
What is Adore Me and why you might want to cancel
Adore Me is an international online lingerie and apparel retailer that operates a subscription-based VIP membership model alongside one-off purchases. The company ships to Singapore, pricing all items in United States dollars (USD) and applying a flat international shipping fee to your order. If you have enrolled in their VIP subscription plan, you receive curated lingerie sets at discounted prices on a recurring billing cycle. Many Singapore customers sign up expecting convenience but later discover that recurring charges, limited local shipping options, or changing personal circumstances prompt them to cancel their membership.
How Adore Me operates in singapore
Adore Me's Singapore operations differ materially from their primary United States market. The company processes all transactions in USD, meaning your card issuer applies a foreign exchange conversion fee each billing cycle. Your VIP subscription renewal dates, available customer service channels, and promotional perks may not align with what appears on their main website. Consequently, you should verify your exact billing cycle and membership tier before attempting cancellation.
Common reasons singapore customers cancel
Singapore subscribers typically cancel Adore Me for three primary reasons: unwanted recurring charges despite inactivity, preference for independent shopping over curated sets, or recognition that international shipping costs render items uncompetitive against local lingerie retailers. Understanding your personal reason strengthens your approach to the cancellation process and ensures you take the most appropriate legal or procedural route.
Your consumer rights in singapore
Singapore law grants you robust protections when cancelling subscription services, and Yafee has helped thousands of consumers navigate these rights successfully.
What the consumer protection (Fair trading) act protects you
The Consumer Protection (Fair Trading) Act (CPFTA) is your principal statutory safeguard against unfair trading practices, misleading advertising, and unconscionable conduct by retailers like Adore Me. Under this Act, a trader must not engage in conduct that is unconscionable, misleading, deceptive, or aggressive. If Adore Me misrepresented subscription terms at the point of sale, failed to honour a cancellation request within a reasonable timeframe, or charged your card without your explicit prior consent, you hold a legal claim.
Furthermore, the Personal Data Protection Act (PDPA) requires Adore Me to process your cancellation request promptly and cease data collection once your membership ends. Document every interaction: screenshots of your account page, order confirmations, renewal notifications, and all correspondence with their support team. This evidence strengthens any future complaint to the Competition and Consumer Commission of Singapore (CCCS).
Your legal position
You have the right to cancel your Adore Me VIP subscription at any time. Under the CPFTA, the retailer cannot impose unreasonable cancellation fees, demand advance notice periods longer than those disclosed in the terms and conditions, or charge you after you submit a valid cancellation request. If Adore Me continues to bill you after cancellation, you may dispute the charges with your card issuer (bank or payment provider) and file a complaint with the CCCS. The burden of proof rests with Adore Me to demonstrate that your cancellation was invalid.
Escalation to the competition and consumer commission of singapore
If Adore Me refuses to cancel your subscription, delays processing your cancellation beyond reasonable timeframes (typically 5 to 10 business days), or continues to charge you after you have submitted a cancellation request, escalate your complaint to the CCCS. The CCCS investigates unfair trading practices and can compel retailers to take corrective action, issue refunds, or cease unlawful conduct. You must provide the CCCS with evidence of your cancellation request, billing statements, and all correspondence with Adore Me's customer support. Yafee recommends preserving this documentation in a dedicated folder before you initiate contact with the company.
Cancellation methods and your best options
You have two primary pathways to cancel Adore Me: self-service cancellation through your online account or direct contact with their customer support team.
Self-service cancellation through your account
Logging into your Adore Me account and cancelling your VIP membership through their online portal is the fastest and most reliable method. This approach generates an immediate digital confirmation, stops future recurring charges within one to three business days, and creates a timestamped record of your cancellation. However, Adore Me's interface can obscure the membership management section, and many users confuse subscription cancellation with single-order cancellation. Before you proceed, verify that you are cancelling your VIP membership, not just a pending order.
Email or live chat contact with customer support
If you cannot locate the self-service cancellation button or prefer human verification, contact Adore Me's customer support team directly via email or live chat. Email is superior to live chat because it creates a written record of your request and timestamps your cancellation instruction. Yafee advises using email whenever the company offers it, as live chat transcripts may be purged from the system after 30 to 90 days. Include your account email address, full name, and membership number in your request. Set a reminder to follow up within 7 days if you receive no response.
Payment provider dispute (chargeback)
If Adore Me ignores your cancellation request and continues to charge your card, contact your bank or payment provider immediately and request a dispute or chargeback. Most card issuers in Singapore allow you to dispute unauthorised or unwanted recurring charges within 90 days of the transaction. This method bypasses Adore Me entirely and places the burden on the retailer to justify the charge. Nevertheless, use this option only after you have submitted a written cancellation request and allowed 10 to 14 business days for processing.
Step-by-step: how to cancel Adore Me via your account
This method cancels your VIP membership and stops all future recurring charges.
Prepare your login credentials and verify your membership status
Before you begin, gather your Adore Me email address and password. Check your email inbox for recent billing notifications or confirmation emails from Adore Me; these tell you whether you are enrolled in a VIP subscription or have only placed one-off orders. Locate your most recent invoice to confirm your membership tier (for example, Standard VIP or Premium VIP) and your next billing date. This information helps you verify that cancellation has taken effect once you complete the process.
Access your Adore Me account
- Open a web browser and navigate to adoreme.com.
- Click the "Sign In" button in the top right corner of the homepage.
- Enter your registered email address and password in the login form.
- If you have enabled two-factor authentication, complete the verification step using your phone or email.
- If you have forgotten your password, click "Forgot Password" and follow the reset instructions Adore Me sends to your email.
- Click "Log In" to access your account dashboard.
Navigate to your membership and subscription settings
- Once logged in, locate the account menu or profile section, typically in the top right corner or under a "My Account" link.
- Select "Membership" or "Subscription" from the dropdown menu.
- This section displays your current membership tier, renewal date, and payment method.
- You may also see a "Manage Membership" or "View Subscription Details" button.
- Click on the membership or subscription details to expand the full information panel.
Locate and click the cancellation button
- On your membership details page, look for a "Cancel Membership," "Cancel Subscription," or "Pause Subscription" button.
- If you see only "Pause," select that option first; pausing temporarily stops charges for up to three months and allows you to resume without re-entering payment details.
- Pausing is useful if you wish to cancel temporarily rather than permanently.
- Click the permanent cancellation button to proceed to the confirmation page.
- Adore Me may ask you to select a reason for cancellation (for example, "Too expensive," "Do not need," "Found alternative"). Select the reason that applies to you; this feedback helps the company improve their service.
Confirm your cancellation and save your confirmation
- Review the cancellation summary, which confirms your membership end date and final billing date.
- Click "Confirm Cancellation" or the equivalent button to finalise the process.
- Adore Me displays a cancellation confirmation page with a reference number and timestamp.
- Screenshot this page or print it immediately.
- You will also receive a confirmation email at your registered address within 5 to 15 minutes.
- Save both the screenshot and the confirmation email to a folder on your computer or cloud storage for future reference.
Verify cancellation within 5 to 10 business days
- Log back into your Adore Me account after 7 days and check your membership status; it should display "Cancelled" or "Inactive."
- Review your bank or credit card statement 10 to 14 days after cancellation to confirm that no new charge appears.
- If you see a charge on your statement after the end date, contact your card issuer immediately and reference your cancellation confirmation number.
Step-by-step: how to cancel Adore Me via email
Use this method if the online cancellation button is unavailable or you prefer written confirmation from customer support.
Locate Adore me's customer support email address
- Visit adoreme.com and scroll to the footer.
- Look for a "Contact Us" link and click it.
- The contact page displays email addresses for different departments (for example, customer service, billing, or VIP support).
- Copy the main customer service email address or the VIP support email if you are a member.
Compose your cancellation email
- Open your email client and create a new message to the support email you located.
- Use a clear subject line: "VIP Membership Cancellation Request - [Your Account Email]".
- Write the body of your email in professional but direct language:
- State your full name and the email address associated with your Adore Me account.
- Include your membership number or account number if visible on your invoices or account page.
- Write: "I request immediate cancellation of my VIP subscription effective today. Please confirm that no further charges will be applied to my account. I will expect a cancellation confirmation email within 24 hours."
- Include the date you are submitting the email.
- Do not include complaints or demands for refunds in this initial email; keep the tone neutral and factual.
Send the email and set a follow-up reminder
- Click "Send" to submit your cancellation request.
- Set a phone reminder or calendar alert for 7 days after sending.
- If you receive no response within 7 days, send a follow-up email with the subject "Follow-Up: VIP Membership Cancellation Request - [Your Account Email]" and reference your original email date.
- If Adore Me ignores your follow-up email, you may escalate to the CCCS with evidence of your cancellation attempts.
Save all correspondence and confirm cancellation on your statement
- Forward Adore Me's cancellation confirmation email to a personal storage account (for example, Gmail, OneDrive) or print it.
- Check your bank statement 10 to 14 days after you send the email to confirm no new charge appears.
- If a charge posts after your cancellation date, dispute it immediately with your card issuer and reference your email confirmation from Adore Me.
Refund and billing recovery after cancellation
Yafee advises that cancelling your Adore Me membership does not automatically entitle you to a refund for past charges; however, you may be entitled to compensation if specific circumstances apply.
When Adore Me must refund you
You have a right to recover money if Adore Me charged you after your cancellation request was confirmed, charged you in error, or misrepresented the terms of renewal before you signed up. Additionally, if you paid for a VIP membership but were denied access to promised benefits (for example, discounted rates or exclusive items), you may claim a partial refund or credit. Document the gap between your cancellation request date and the date the final charge posted; if it exceeds 14 days, Adore Me may have processed the cancellation improperly.
Initiating a refund request
Contact Adore Me's customer support team with a refund request that cites the specific charges you wish to recover. Reference the CPFTA and state that the charges were processed without your valid, ongoing consent. Request a full refund of post-cancellation charges and a 50 percent credit for any membership fees paid during periods when you were denied advertised benefits. Adore Me typically responds to refund requests within 10 to 21 business days. If the company refuses without justification, escalate to the CCCS with evidence of your cancellation confirmation and a timeline of charges.
Disputing charges with your card issuer
Your bank or payment provider can reverse unauthorised or disputed charges within 90 days of the transaction. Contact your card issuer, provide your cancellation confirmation number and email, and request a dispute. Explain that Adore Me continued to charge your card after you submitted a valid cancellation request. The card issuer investigates and typically issues a provisional credit within 5 to 10 business days, with a final ruling within 30 to 45 days.
Pricing and billing overview
Understanding Adore Me's pricing model helps you calculate whether you are overpaying before cancellation.
| Membership tier | Monthly cost (SGD approximate) | Renewal frequency | Cancellation impact |
|---|---|---|---|
| Standard VIP | SGD 25 to 35 | Monthly | Stops all charges immediately |
| Premium VIP | SGD 40 to 50 | Monthly | Stops all charges immediately |
| Pay-per-order (one-off purchases) | Variable (USD 15 to 60 per item) | No recurring charge | Only cancels pending orders, not future purchases |
| International shipping fee (all tiers) | SGD 15 to 25 | Per delivery | Applied to all shipments; no cancellation impact |
| Credit card foreign exchange markup | 1.5 to 3% of transaction | Per billing cycle | Stops once membership ends |
| Annual prepaid VIP (if available) | SGD 200 to 300 upfront | One-time annual renewal | Cancellation mid-term may entitle you to pro-rata refund |
All prices are approximate in Singapore dollars (SGD) and are converted from USD at the time of billing. Your actual charge depends on the current USD to SGD exchange rate and your card issuer's foreign exchange fees. If you cancel mid-month, Adore Me typically does not refund the unspent portion of that month's fee; however, annual prepaid memberships may qualify for pro-rata refunds if cancelled early.
Common mistakes to avoid when cancelling
Cancellation is straightforward, but these errors can delay your request or leave you vulnerable to continued charges.
Confusing subscription cancellation with order cancellation
Adore Me's platform distinguishes between cancelling your VIP membership and cancelling individual orders. If you cancel a single order, your VIP subscription remains active and will charge you again at the next renewal date. Navigate explicitly to your membership or subscription settings, not your orders page. Verify that you see a "Cancel Membership" or "End Subscription" button, not just "Cancel Order."
Failing to save your confirmation
Once you click "Confirm Cancellation," screenshot the page immediately and save the confirmation email Adore Me sends you. If a dispute arises later, this documentation proves your cancellation date and reference number. Without it, Adore Me may claim it has no record of your request, and you will have no evidence for the CCCS.
Not monitoring your account or statement after cancellation
Log into your account 7 to 10 days after cancellation to verify that your membership status shows "Cancelled" or "Inactive." Review your bank statement 10 to 14 days after cancellation to ensure no new charge appears. If you skip this step and a charge posts, you may miss the 90-day window to dispute it with your card issuer.
Ignoring unresponsive customer support
If Adore Me does not respond to your cancellation email within 7 days, send a follow-up immediately. If you receive no response to the follow-up within another 7 days, do not wait further before escalating to the CCCS. Delayed customer support suggests operational neglect, and the CCCS takes inaction seriously.
After cancellation: what to expect and monitor
Your membership ends, but your responsibilities continue for the next 30 days.
Timeline: when charges stop and when to expect confirmation
Adore Me processes cancellation requests within 1 to 3 business days. Your VIP membership remains active until the end of the current billing cycle (for example, if you cancel on 15 March and your renewal date is 30 March, your membership ends on 30 March). No new charge posts after that renewal date. You should see a "Membership Cancelled" notification in your account within 24 hours and a confirmation email within 5 to 15 minutes of submission.
Monitoring your account and payment method
After cancellation, you retain access to your account to review past orders and invoices, but you cannot place new VIP purchases. Your payment method remains stored in your account; Adore Me will not charge it after your cancellation end date. Yafee recommends checking your account status every 7 days for one month after cancellation, and reviewing your bank statement every 14 days for two months. If a charge appears after your cancellation end date, note the transaction date, amount, and reference number immediately.
If a charge appears after cancellation
Contact Adore Me's customer support immediately and reference your cancellation confirmation number. Request a reversal and a refund within 5 business days. If Adore Me does not respond or refuses, file a dispute with your card issuer and provide your cancellation confirmation email. Additionally, lodge a complaint with the CCCS, attaching your cancellation confirmation, billing statement showing the post-cancellation charge, and all correspondence with Adore Me.
Checklist: ensure you cancel successfully
Use this checklist to confirm you have completed all necessary steps.
- Verify your membership tier and next renewal date before you begin.
- Log into your Adore Me account with your correct email and password.
- Navigate to the Membership or Subscription section of your account.
- Click the "Cancel Membership" or "End Subscription" button (not "Cancel Order").
- Confirm the cancellation and note the reference number on the confirmation page.
- Screenshot the confirmation page and save it to a folder or cloud storage.
- Save the confirmation email from Adore Me once it arrives (5 to 15 minutes later).
- Log back into your account after 7 days to verify the membership status shows "Cancelled."
- Review your bank or credit card statement 10 to 14 days after cancellation.
- If a charge appears, contact your card issuer to dispute it within 90 days.
- If Adore Me refuses cancellation or continues to charge you, gather all evidence and file a complaint with the CCCS.
Comparing cancellation options: which method suits you
Each cancellation method has advantages and disadvantages depending on your circumstances.
| Method | Speed | Written proof | Best for | Risk level |
|---|---|---|---|---|
| Self-service online | Immediate (1-3 days effective) | Screenshot + email confirmation | Most users; fastest and most reliable | Low (if you save confirmation) |
| Email support | 5-10 days (response time) | Email chain with company acknowledgment | Users who prefer written record or cannot find online button | Low-medium (depends on company response) |
| Live chat support | Immediate (within support hours) | Chat transcript (may be purged after 30-90 days) | Urgent issues; users who want to speak to a human | Medium (transcript not permanent) |
| Card issuer chargeback | 10-45 days (full resolution) | Dispute filed with bank; strong legal backing | Users Adore Me refuses to cancel or continues charging | Low (bank protects you) but nuclear option |
| CCCS complaint | 30-90 days (investigation) | Formal complaint on record; CCCS investigates | Serious breaches; Adore Me ignores all requests | Low (regulatory backing) but slowest |
Most Singapore users succeed with self-service online cancellation. If the button is unavailable or you do not receive confirmation within 7 days, immediately switch to email support. Reserve card issuer disputes and CCCS complaints for situations where Adore Me refuses to cancel or continues billing after your cancellation request.
Key takeaways and next steps
Cancelling your Adore Me VIP membership in Singapore is legally straightforward and operationally simple if you follow the correct steps. Under the Consumer Protection (Fair Trading) Act, you have the right to cancel at any time without unreasonable notice periods or fees. Self-service cancellation through your account is the fastest method; email support provides a permanent written record. Always save your cancellation confirmation and monitor your bank statement for 30 days after cancellation. If Adore Me refuses to cancel, continues to charge you, or misrepresents renewal terms, escalate to the CCCS with documentary evidence.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges by following a structured, legally grounded approach. The key is documentation: save every screenshot, email, and billing statement. These records are your proof if a dispute arises. Remember that you are the customer, and the law protects your right to cancel. Yafee's guides and step-by-step instructions are designed to empower you to act with confidence, whether you choose self-service cancellation or escalate to regulatory bodies. Start your cancellation today by logging into your Adore Me account and navigating to the Membership section. If you encounter any resistance, refer to this guide and contact the CCCS at cccs.gov.sg or call 1800-6100-006.