Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by 2Checkout, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
2Checkout in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled 2Checkout
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your 2Checkout subscription with zero hassle
1
Fill in the form
Give us your details and those of your 2Checkout subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to 2Checkout. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if 2Checkout refuses your cancellation.
Frequently asked questions
Cancel 2Checkout: The Right Way
How to cancel your 2Checkout subscription and reclaim your money: a singapore consumer's guide
Understanding 2Checkout and why you might want to cancel
2Checkout, now operating under its parent company Verifone Payments, is a global payment processor that enables merchants to accept online payments, manage recurring subscriptions, and sell digital and physical goods. The platform functions as a Merchant of Record in many regions, meaning 2Checkout handles billing, tax compliance, and checkout infrastructure on behalf of the merchant.
When you subscribe to a service through 2Checkout, you are paying via their billing system rather than directly to the merchant. This distinction matters critically when you want to cancel, because understanding who controls your subscription-the merchant or 2Checkout itself-determines where you send your cancellation request.
At Yafee, we help thousands of Singapore consumers navigate payment platforms like 2Checkout every month. Whether you have been charged unexpectedly, no longer need the service, or simply want to stop recurring payments, this guide walks you through every procedural step with clear legal backing.
The entities behind 2Checkout
2Checkout services are provided by different legal entities depending on your region and contract type. The primary entity is Verifone Payments BV, registered in Amsterdam, Netherlands. For some agreements and regions, you may also deal with Avangate Inc, the United States-based entity. Knowing which entity processed your transaction matters for refunds, disputes, and identifying the correct legal contact point.
Check your invoice or account dashboard to confirm which entity appears as the Merchant of Record. This step saves considerable time when you escalate a cancellation or refund dispute later.
Why singapore consumers cancel 2Checkout subscriptions
Common reasons include duplicate charges, forgotten subscriptions that auto-renew, service dissatisfaction, or outgrowing the need. Whatever your reason, cancellation should be straightforward and free of hidden obstacles-and the law supports this principle.
Your consumer rights in singapore and what they protect
Singapore's Consumer Protection (Fair Trading) Act gives you strong safeguards when dealing with online payment platforms and subscription services.
What the consumer protection (Fair trading) act covers
Under this Act, you have the right to cancel a subscription within 14 days of purchase if you did not physically sign the contract, provided the merchant has not already begun delivering the service with your express consent. This is your statutory cooling-off period, and it applies to almost all online purchases in Singapore.
Additionally, if 2Checkout or the merchant has misrepresented the service, charged you without clear consent, or failed to provide what you paid for, you can lodge a complaint with the Consumers Association of Singapore (CASE). These protections apply even if the merchant claims a no-refund policy-a no-refund clause does not override your statutory rights.
Your legal position
You can cancel within 14 days and demand a full refund if the merchant has not begun service delivery with your express written consent. This right exists regardless of any contract terms, and you do not need to provide a reason. If 2Checkout refuses, you can escalate to CASE or initiate a chargeback through your card issuer. Keep all records (emails, screenshots, confirmation pages) as evidence.
What happens if 2Checkout refuses your cancellation
If you cancel within 14 days and the merchant refuses a refund, you can file a formal dispute with CASE or escalate via your card issuer (bank or credit card company). Your bank can initiate a chargeback-a formal reversal of the charge-if you demonstrate that the merchant violated the Consumer Protection (Fair Trading) Act or failed to deliver the service.
Yafee recommends keeping all communication records to support your claim during escalation. Document every email, screenshot of your account, and confirmation page showing what you purchased and when.
How to cancel your 2Checkout subscription: step-by-step methods
Cancellation paths depend on whether you manage the subscription yourself or need merchant support. Most cancellations happen through the customer portal, but alternative routes exist if that method fails.
Self-service cancellation via your account
- Log in to your 2Checkout account at the customer portal using your email address and password.
- If you do not have a password, click "Forgot Password" and reset it using your registered email.
- Navigate to "Subscriptions" or "My Products" in your account dashboard.
- Look for the subscription you wish to cancel-it will show your billing date, next charge amount, and current status.
- Click the subscription and select "Cancel Subscription" or "Stop Billing" (exact wording varies by account type).
- 2Checkout may ask for cancellation reason feedback-this is optional.
- Confirm your cancellation on the next screen.
- You should see a confirmation message stating the cancellation is effective.
- Check your email for a cancellation confirmation message from 2Checkout.
- Retain this email as proof of cancellation for your records.
Contacting the merchant directly if self-service fails
If the self-service portal does not allow cancellation, the merchant may control the subscription settings. In this case, contact the merchant directly using the support email or phone number on their website or your invoice.
- Locate the merchant's contact details on your invoice or their website.
- Do not reply to 2Checkout billing emails; these go to billing support, not merchant support.
- Send a clear cancellation email to the merchant stating:
- Your full name and account email address.
- The specific subscription or product you wish to cancel.
- Your 2Checkout transaction ID or invoice number.
- Your request to cancel effective immediately and receive a refund if within 14 days.
- Request a written confirmation of cancellation and refund within 7 days.
- This creates a documented trail if you need to escalate later.
- If the merchant does not respond within 7 business days, follow the escalation procedure below.
Escalation: contacting 2Checkout directly if the merchant ignores you
If the merchant does not respond or refuses to cancel, contact 2Checkout's dispute and billing team directly. Yafee advises sending your request by registered email to ensure proof of delivery.
- Send a cancellation request to 2Checkout's support address:
- Primary contact (Verifone Payments BV, Amsterdam): [email protected] or [email protected]
- Alternative (Avangate Inc, United States): Check your invoice for the entity name and use the corresponding support channel.
- Include in your email:
- Your 2Checkout account email and customer ID.
- The subscription details (product name, billing date, amount).
- Your cancellation date and reason.
- Proof that you requested cancellation from the merchant (if applicable).
- Your demand for a refund citing the Consumer Protection (Fair Trading) Act if within 14 days.
- Request a response within 10 business days.
- 2Checkout is required to respond to billing disputes under their payment processor obligations.
- Save the confirmation that your email was sent and received.
Chargeback: using your card issuer as a last resort
If 2Checkout or the merchant refuses to refund you after 14 days following cancellation, contact your bank or credit card company and request a chargeback (reversal of payment). This is your statutory right under Singapore banking regulations.
- Contact your card issuer's dispute team using the phone number on the back of your card or their online banking portal.
- Do not wait-chargebacks have a time limit (typically 90 days from the transaction date).
- Provide your card issuer with:
- The transaction date and amount.
- Proof of cancellation request (emails, screenshots).
- 2Checkout's or the merchant's refusal to refund.
- A statement that you cancelled within your legal cooling-off period.
- Your bank will initiate a formal dispute with 2Checkout's acquiring bank.
- This process typically takes 30-60 days.
- The chargeback is usually resolved in your favour if you provide evidence of non-delivery or breach of the Consumer Protection (Fair Trading) Act.
Understanding your refund timeline and what to expect
Refund processing depends on when you cancelled and which refund method applies.
| Scenario | Refund timeline | Amount |
| Cancelled within 14 days, service not yet delivered | 5-10 business days (if approved) | Full refund (SGD) |
| Cancelled within 14 days, service partially delivered | Refund of pro-rated amount; 5-10 business days | Partial refund |
| Cancelled after 14 days (outside cooling-off period) | Refund at merchant's discretion; typically 10-15 business days if granted | Full or partial (merchant decides) |
| Chargeback initiated by bank | 30-60 days (formal dispute process) | Full refund if approved |
| CASE mediation initiated | 15-30 days (if merchant cooperates) | Depends on CASE decision |
| Duplicate charge identified | 5-10 business days once confirmed | Full refund of duplicate (SGD) |
Refunds are credited back to your original payment method. If you paid by debit or credit card, the refund appears as a credit on your next statement (not as cash). Processing times begin once 2Checkout approves the refund, not from the cancellation date.
After cancellation: what happens next
Once your cancellation is confirmed, your access to the service should stop on the stated cancellation date or immediately, depending on the merchant's policy. Here is what you should verify.
Steps to verify your cancellation is complete
- Log back into your 2Checkout account 24 hours after cancellation.
- The subscription should show a "Cancelled" or "Inactive" status.
- Check your email for any automated messages from 2Checkout or the merchant about the cancellation.
- A cancellation confirmation email is your proof; save it.
- Confirm that no further charges appear on your bank statement after the cancellation date.
- Check your statement 5-7 days after cancellation to ensure no additional debits occur.
- If the merchant offered account access as part of your subscription, verify that your login credentials no longer work or access is blocked.
- This signals the service provider has deactivated your account.
- Test access to any linked services or integrations tied to the cancelled subscription.
- Some merchants auto-deactivate connected services; verify this has occurred.
What if 2Checkout continues to charge after cancellation
If a charge appears after your cancellation confirmation, this is a billing error and must be reported immediately.
- Email 2Checkout's disputes team immediately with your cancellation confirmation and the unexpected charge.
- Subject line: "Unauthorized charge after confirmed cancellation-[Your Invoice Number]"
- Request an immediate reversal and confirmation that your subscription is stopped.
- Emphasize that you cancelled within the legal cooling-off period if applicable.
- If 2Checkout does not reverse the charge within 5 business days, initiate a chargeback with your bank.
- You have strong legal grounds-you cancelled in writing and have proof.
Common mistakes that delay or block your cancellation
Cancellation refusals are often avoidable. Here are the pitfalls Yafee sees most frequently, and how to sidestep them.
Mistake one: cancelling with the wrong entity
Sending your cancellation to 2Checkout when the merchant controls the subscription will delay everything. Always check your invoice first. If the Merchant of Record is the actual merchant (not Verifone or Avangate), contact them directly before escalating to 2Checkout.
Mistake two: cancelling outside the 14-day cooling-off window without understanding your rights
Many consumers believe they cannot cancel after 14 days. This is incorrect. You can always request cancellation; the difference is that after 14 days, the merchant may refuse. However, if the merchant signed you up without clear consent or misrepresented the service, you retain cancellation rights even months later. Check your original signup email-if consent was unclear or the merchant ticked an auto-renew box without your explicit agreement, your 14-day window may restart or extend.
Mistake three: sending weak cancellation emails
Vague emails ("Please cancel my subscription") often go unprocessed. Use the structured format outlined earlier in this guide: include your customer ID, subscription details, the specific action you want, and a deadline for response. This creates a documented obligation and makes escalation easier if ignored.
Mistake four: not keeping records
Screenshots of your account, emails, confirmation pages, and transaction IDs are your only evidence if a dispute arises. Without them, your bank or CASE cannot help you effectively. Save everything from day one of your cancellation attempt.
Mistake five: trying to cancel via social media or indirect channels
2Checkout's social media accounts do not process cancellations-this is handled only through official support email addresses or the account portal. Sending direct messages wastes time and creates no documented record. Always use official channels.
Pricing and billing comparison: what 2Checkout charges and hidden costs
Understanding 2Checkout's fee structure helps you identify overpayments or unexpected charges before cancelling.
| Fee type | Amount (SGD or %) | When charged |
| Payment processing fee | 2.9% + SGD 0.30 (typical for digital goods) | Per transaction (usually hidden in merchant's price) |
| Subscription management fee | Varies by merchant (often included in product price) | Monthly or per billing cycle |
| Currency conversion fee | 1-3% if charged in non-SGD | At time of charge (if applicable) |
| Chargeback fee (if you dispute) | SGD 15-25 per chargeback | If 2Checkout loses the chargeback dispute |
| Refund processing fee | None (by law in Singapore) | Refunds are free and mandatory within 14 days |
| Cancellation fee | None (illegal under Consumer Protection Act) | Cannot be charged |
If 2Checkout or the merchant attempts to charge a cancellation fee, refund fee, or penalty for cancelling within 14 days, this violates Singapore consumer law. Report this immediately to CASE and your bank.
When to cancel versus when to pause your subscription
Some merchants offer pause or suspension options instead of cancellation. Understanding the difference protects you.
| Action | Cost to you | Best for |
| Cancel subscription | No ongoing charges; refund if within 14 days | You no longer want the service and do not plan to return |
| Pause/suspend subscription | No charges during pause period | You want to take a break but may resume later without re-signup |
| Downgrade plan | Lower ongoing cost; pro-rated refund if applicable | You want a cheaper tier of the same service |
| Switch to annual billing | May receive discount but locks you in longer | You are committed long-term and want to save |
| Change payment method only | No change to billing; subscription continues | Your card expired or you want to update details |
| Cancel and claim refund | Refund of full amount if within 14 days | Service was not as advertised or you changed your mind immediately |
If you pause instead of cancel, your subscription remains active and will resume charging. This is different from cancellation. If you are certain you will not return to the service, cancel rather than pause.
Checklist: your step-by-step cancellation roadmap
Use this checklist to ensure you complete every critical step and build a defensible record.
- Locate your 2Checkout invoice or account dashboard and identify which entity is the Merchant of Record (Verifone Payments BV, Avangate Inc, or the actual merchant).
- Calculate whether you are within 14 days of purchase. If yes, note the deadline date.
- Take a screenshot of your account showing the subscription details, billing date, and amount.
- Log into your 2Checkout account and attempt self-service cancellation via the portal.
- If self-service fails, send a formal cancellation email to the merchant or 2Checkout (depending on who controls the subscription) with your customer ID, subscription details, and the Consumer Protection Act reference.
- Save all emails, confirmations, and screenshots in a dedicated folder. Back them up.
- Wait 7 business days for a response. Document any refusal.
- If refused and within 14 days, escalate to CASE (Consumers Association of Singapore) or file a chargeback with your bank.
- Monitor your bank statement for 7-10 days after cancellation to confirm no further charges occur.
- Verify your account access is blocked or your subscription shows "Cancelled" status in the portal.
- If unauthorized charges appear after cancellation, contact your bank immediately and provide your cancellation proof.
Contact details for 2Checkout and escalation authorities in singapore
Use these addresses and contacts for cancellation requests, disputes, and escalation if the merchant or 2Checkout refuses your refund.
2Checkout (Verifone payments BV) contact information
Primary email (billing and disputes): [email protected] or [email protected]
Registered office address (Amsterdam, Netherlands): Verifone Payments BV, Wibautstraat 73, 1091 AL Amsterdam, Netherlands
Alternative contact (Avangate Inc, United States): Check your invoice for the entity name and use the corresponding support email listed on the 2Checkout website.
Send all formal cancellation and dispute requests to the email address above, and retain proof of sending (read receipt or confirmation number).
Escalation contacts for singapore consumers
Consumers Association of Singapore (CASE):
- Website: www.case.org.sg
- Email: [email protected]
- Hotline: 6100 0315
- Address: 170 Ghim Moh Road, Singapore 279621
File a complaint with CASE if 2Checkout or the merchant refuses to honour your cancellation right or delays a refund beyond 14 days. CASE can mediate disputes and escalate to the Competition and Consumer Commission of Singapore (CCCS) if necessary.
Your bank or credit card company: Use the dispute or chargeback line on the back of your card. This is your fastest route if 2Checkout refuses a refund within 14 days of cancellation request. Your bank has direct leverage with 2Checkout's acquiring bank and can reverse the charge on your behalf.
Competition and Consumer Commission of Singapore (CCCS): If CASE mediation fails, the CCCS enforces the Consumer Protection (Fair Trading) Act and can take enforcement action against 2Checkout for systematic refusal to honour consumer rights.
Why you should cancel with confidence
The Consumer Protection (Fair Trading) Act exists precisely to protect you from being trapped in billing relationships. 2Checkout and the merchant must honour your cancellation within 14 days-no exceptions, no hidden fees, no penalties. If they refuse, your bank and CASE have the legal tools to reverse the charge and enforce your rights.
Yafee has helped thousands of Singapore consumers cancel 2Checkout subscriptions and recover refunds. The key to success is following the step-by-step procedure outlined here: self-service first, then direct contact, then escalation, then chargeback. Document everything, cite the Consumer Protection (Fair Trading) Act, and keep records. This approach transforms a weak cancellation request into a legally defensible demand that 2Checkout cannot ignore.
If you are uncertain whether you are within your cooling-off period, have questions about your refund status, or need guidance on escalation, Yafee's cancellation specialists are available to review your case. Yafee's platform also provides templates for cancellation emails and tracks your communications automatically, so you always have proof of your cancellation request. Start your cancellation today and reclaim control of your recurring charges.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel 2Checkout?
Join over 30,000 users who already trust us.