How to cancel Volleyball World TV in Singapore: your step-by-step legal guide
How to cancel Volleyball World TV in singapore: your step-by-step legal guide
Why you might cancel Volleyball World TV and what to expect
Volleyball World TV (VBTV) is a subscription streaming service delivering live and on-demand volleyball content across indoor and beach competitions, interviews and exclusive features to fans in Singapore and globally. You access the service through the Volleyball World website or native iOS and Android apps, with flexible payment options ranging from 24-hour passes to annual subscriptions. Whether you've finished watching the season, found a competing service, or want to pause your spending, cancelling Volleyball World TV is straightforward once you identify your subscription platform.
At Yafee, we help thousands of Singapore consumers navigate subscription cancellations every month. Understanding your refund rights, cancellation deadlines, and access timeline before you cancel will save you money and prevent billing disputes.
When cancellation makes financial sense
You might cancel Volleyball World TV if you've caught up on your favourite matches, prefer free-to-air alternatives, or want to control recurring charges. The service offers flexibility with short-term passes and monthly plans, meaning you are not locked into long-term contracts. However, each subscription tier-hourly passes, monthly plans, and annual subscriptions-carries different cancellation and refund rules depending on Singapore's consumer protection framework.
The three platforms where you may have subscribed
Your cancellation path depends entirely on where you purchased your subscription: directly via the Volleyball World website, through Apple's App Store (iOS), or through Google Play (Android). Each platform handles cancellations, refunds and billing differently under Singapore law, so identifying your purchase source is your critical first step. Yafee recommends checking your last payment receipt or credit card statement to confirm which platform processed your subscription.
Your legal position under singapore consumer law
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) governs your right to cancel subscription services and claim refunds. This legislation applies to all subscription services sold to Singapore consumers, including digital streaming platforms.
Your cancellation rights under the CPFTA
Under the CPFTA, you have the right to cancel most subscription services within 14 calendar days of purchase or the commencement date, whichever is later, without providing a reason. This "cooling-off period" applies whether you subscribed via the website, iOS, or Android. The Volleyball World TV provider must process your cancellation request within this window and refund any unused portion of your subscription fee. If you cancel after 14 days, your right to a refund depends on whether the service has already commenced. Once your subscription period has begun and you have received the service, cancellation rights become more limited-you may only cancel at the natural end of your billing cycle, though you remain entitled to no further charges.
The Competition and Consumer Commission of Singapore (CCCS) is the enforcement body responsible for monitoring compliance with the CPFTA. If Volleyball World TV refuses to honour your cancellation or refund rights, you can lodge a complaint with the CCCS.
Your right to a refund and timeline
If you cancel within 14 days of your initial purchase or service commencement, you are entitled to a full refund of all fees paid. Volleyball World TV must process refunds within 30 days of receiving your cancellation request. If you cancel after the 14-day period, you forfeit the right to a refund on the balance of your current subscription period. However, you retain the right to access content until your paid period expires, and you cannot be charged for any period after cancellation. Yafee recommends retaining all cancellation confirmation emails and payment receipts to evidence your claim if a refund dispute arises.
How to cancel via the Volleyball World website
Direct website cancellations are the most straightforward method and provide the clearest audit trail for your refund claim under Singapore consumer law.
Step 1: log in to your Volleyball World account
- Open your web browser and navigate to subscribe.volleyballworld.com
- Enter your registered email address and password
- If you have forgotten your password, click "Forgot password?" and follow the email reset link sent to your inbox
- Check your spam and promotions folders if the reset email does not arrive within 10 minutes
- Click "Log in" or press Enter to access your account dashboard
Step 2: navigate to your subscriptions and billing section
- Once logged in, locate the Account icon, typically displayed as a profile picture or silhouette in the top-right corner of the screen
- Click this icon to open your account menu
- On mobile browsers, this may appear as a menu button (three horizontal lines) instead
- Select "Subscriptions", "My Subscriptions", "Active Plans", or "Billing" from the dropdown menu
- The exact label varies depending on Volleyball World's interface version
Step 3: identify and cancel your Volleyball World TV plan
- On the Subscriptions page, locate your active Volleyball World TV plan
- Click the "Cancel" or "Unsubscribe" button adjacent to your subscription
- The button label may vary; look for options including "End Subscription", "Stop Billing", or "Deactivate"
- A confirmation dialog will appear asking you to verify your cancellation
- Select "Yes, cancel", "Confirm cancellation", or the equivalent option to complete the action
- Some platforms ask for feedback on why you are cancelling; this is entirely optional and does not delay your cancellation
Step 4: save your cancellation confirmation email
- You will receive a confirmation email within 5 to 15 minutes at the email address associated with your account
- Open this email and save it to a dedicated folder or take a screenshot for your records
- If you do not receive the email within 20 minutes, check your spam, promotions, and other filtered folders
- Forward the confirmation email to yourself from a separate account if needed to create a backup copy
- Verify that the email confirms your cancellation date and any refund amount due
- The email should also state your final access date if you have a remaining balance in your current subscription period
How to cancel Volleyball World TV on iOS (Apple app store)
If you subscribed through Apple's App Store, you must cancel directly through your Apple account rather than the Volleyball World app. This is a critical distinction because Apple manages all subscription billing for in-app purchases in accordance with Australian Consumer Law and equivalent regional regulations.
Step 1: open apple's manage subscriptions page
- On your iPhone, iPad, or Mac, open the Settings app (or System Preferences on Mac)
- Tap or click on your name at the top of the screen to open your Apple ID menu
- Select "Subscriptions" or "Media and Purchases"
- On older iOS versions, this may be labelled "iTunes and App Stores"; tap your Apple ID, then select "View Apple ID", then "Subscriptions"
Step 2: locate and cancel your Volleyball World TV subscription
- Scroll through the list of active subscriptions until you find "Volleyball World TV" or "VBTV"
- Tap on the subscription to open its details page
- Tap "Cancel Subscription" at the bottom of the screen
- You may be asked to select a reason for cancellation; this is optional feedback
- Confirm your cancellation when prompted by tapping "Confirm" or "Yes, cancel"
Step 3: confirm your access end date
- After cancellation, the subscription details page will display your "Expires on" or "Access ends" date
- Take a screenshot or note this date, as you retain full access to Volleyball World TV content until this date
- You will not be charged again after this date
- Apple will send you a cancellation confirmation email; save this as evidence of your cancellation
How to cancel Volleyball World TV on android (Google play)
Android users who subscribed through Google Play must cancel via their Google account, as Google manages all subscription billing for Android apps just as Apple manages iOS subscriptions.
Step 1: access google play's subscription settings
- On your Android phone or tablet, open the Google Play Store app
- Tap the profile icon in the top-right corner of the screen
- Select "Payments and subscriptions" or "Manage subscriptions" from the menu
- On some Android versions, you may see "Manage your Google Play account" instead; tap this, then select "Payments and subscriptions"
- Tap "Subscriptions" to view all active subscriptions linked to your Google account
Step 2: find and cancel your Volleyball World TV plan
- Scroll through your active subscriptions and locate "Volleyball World TV" or "VBTV"
- Tap on the subscription to open its details
- Tap "Cancel subscription" at the bottom of the page
- Select your reason for cancellation from the dropdown menu (optional) and tap "Continue"
- Review the cancellation summary and tap "Cancel subscription" again to confirm
- Google will display your final billing date and access end date at this stage
Step 3: record your cancellation confirmation
- After confirmation, Google Play will display a message confirming your subscription has been cancelled
- Take a screenshot of this confirmation page for your records
- Google will send a confirmation email to your registered Gmail account; save this email
- Verify your access end date, as you can continue watching Volleyball World TV until this date
Pricing and subscription options before cancellation
Understanding Volleyball World TV's pricing structure helps you decide whether cancellation is truly your best option.
| Subscription type |
Duration |
Cost (SGD) |
Cancellation window |
Refund eligibility |
| 24-hour pass |
24 hours from activation |
$4.99 |
14 days from purchase |
Full refund if cancelled within 14 days and not used |
| Monthly subscription |
1 calendar month |
$9.99 |
14 days from commencement |
Full refund if cancelled within 14 days; no refund after |
| Annual subscription |
12 calendar months |
$79.99 |
14 days from commencement |
Full refund if cancelled within 14 days; no refund after |
| 3-month bundle |
3 calendar months |
$24.99 |
14 days from commencement |
Full refund if cancelled within 14 days; no refund after |
| Weekend pass |
72 hours (Friday to Sunday) |
$7.99 |
14 days from purchase |
Full refund if cancelled within 14 days and not used |
If you are within your 14-day cooling-off period, Yafee recommends cancelling immediately to secure your full refund. Prices are in Singapore dollars (SGD) and are subject to change; verify current pricing on the Volleyball World website.
What happens after you cancel your subscription
Knowing what to expect after cancellation prevents confusion and helps you manage your access to content during any remaining balance period.
Your access timeline after cancellation
Once you cancel, you retain full access to all Volleyball World TV content until your paid subscription period expires. If you subscribed to an annual plan on 1 January and cancel on 15 February, you can watch all matches, interviews and exclusive features until 31 December-there is no immediate loss of service. You will simply not be charged again after your access end date. Yafee recommends downloading or noting any match schedules you wish to watch before your access period concludes.
Refund processing timeline
If you qualify for a refund under the CPFTA (cancellation within 14 days of purchase or service commencement), Volleyball World TV must initiate the refund within 30 days of receiving your cancellation request. The refund will be returned to your original payment method-the credit card, debit card, or digital wallet (Apple Pay, Google Pay) you used to purchase the subscription. Bank processing times vary, but refunds typically appear in your account within 5 to 10 business days after Volleyball World TV initiates the transfer. If you do not receive your refund within 40 days of cancelling, contact Volleyball World TV support and request a refund status report.
Unsubscribe from marketing emails
After cancelling your subscription, you may wish to opt out of Volleyball World TV's marketing emails. Log in to your account one final time before your access expires, navigate to "Email preferences" or "Communications", and deselect all promotional communications. This prevents unwanted marketing emails after your cancellation.
Common mistakes when cancelling and how to avoid them
Most cancellation disputes arise from procedural oversights rather than deliberate service provider non-compliance. By following these precautions, you can cancel with confidence and protect your refund claim under Singapore law.
Mistake 1: cancelling through the wrong platform
If you subscribed via the Volleyball World website but attempt to cancel within the mobile app (iOS or Android), the app will not recognise your website subscription, and your cancellation will fail. Website subscriptions and app-based subscriptions are separate billing streams. Yafee recommends identifying your original purchase method on your credit card statement or bank app before cancelling. Always cancel through the platform where you subscribed: website subscriptions must be cancelled on the website; Apple App Store subscriptions must be cancelled in Apple Settings; Google Play subscriptions must be cancelled in Google Play.
Mistake 2: cancelling without saving proof
Your cancellation confirmation email is your legal evidence that you initiated cancellation within the 14-day window. Without this email, you cannot claim a refund or prove that Volleyball World TV continued charging you unauthorised fees. Save the confirmation email, take screenshots of the cancellation confirmation page, and retain your original payment receipt. Email yourself copies of all documentation to create a backup archive.
Mistake 3: assuming cancellation means immediate access loss
Many consumers cancel and then panic, believing they have lost all access to content. In fact, you retain full access until your paid period ends. If you cancel an annual subscription after 30 days, you can still watch Volleyball World TV for the remaining 335 days without paying an additional fee. This is your legal entitlement and does not change even if the company requests you delete the app or claims your access has been "revoked".
Mistake 4: failing to escalate to the CCCS if the company refuses
If Volleyball World TV ignores your cancellation request, refuses to process a refund you are entitled to, or continues charging you after you cancel, do not simply accept this. Under the CPFTA, you have the right to lodge a formal complaint with the Competition and Consumer Commission of Singapore (CCCS). The CCCS investigates breaches of the CPFTA and can compel Volleyball World TV to honour your refund rights. Yafee recommends documenting all communications with the company-emails, chat transcripts, and phone call summaries-before submitting a CCCS complaint.
What to do if Volleyball World TV refuses to cancel or refund you
If Volleyball World TV ignores your cancellation request or denies a refund you are entitled to, follow this escalation procedure under Singapore consumer law.
Step 1: gather all supporting documentation
- Collect your original payment receipt showing the subscription purchase date and amount
- Save all cancellation confirmation emails from Volleyball World TV or the platform (Apple, Google) through which you subscribed
- Take screenshots of your cancelled subscription status page showing "Subscription cancelled" or an equivalent message
- Compile any correspondence with Volleyball World TV-emails, in-app chat transcripts, or support tickets-documenting your cancellation request and their response
- Record the dates, times and names of support staff in any phone calls you made to request cancellation
Step 2: send a formal cancellation and refund demand
- Draft a letter to Volleyball World TV demanding cancellation and refund (if applicable) and include all supporting documentation
- Reference the Consumer Protection (Fair Trading) Act and cite your specific cooling-off period rights
- Set a deadline of 14 calendar days for the company to respond or process your refund
- Send this letter via email to Volleyball World TV's support address with read-receipt enabled, or via registered post if an address is available
- Retain the email delivery confirmation or postal tracking number as proof you sent the demand
Step 3: lodge a complaint with the CCCS
- If Volleyball World TV does not respond or refuses your refund claim within 14 days, visit the CCCS website at cccs.gov.sg
- Complete the online complaint form or download the complaint template
- Attach all supporting documentation: payment receipts, cancellation confirmations, correspondence with the company, and copies of your formal demand letter
- Submit your complaint via email to the CCCS or post it to their physical address
- The CCCS will investigate and may compel Volleyball World TV to honour your cancellation and refund your fees
Checklist: how to cancel Volleyball World TV safely and legally
Use this checklist to ensure you have completed every step correctly and protected your legal position.
| Action |
Completed? |
Evidence to retain |
| Identify the platform where you subscribed (website, iOS, or Android) |
[ ] |
Payment receipt showing purchase method |
| Log in to your account and navigate to Subscriptions |
[ ] |
Screenshot of Subscriptions page showing your active plan |
| Click Cancel and confirm cancellation |
[ ] |
Screenshot of "Subscription cancelled" confirmation message |
| Save cancellation confirmation email from Volleyball World TV or payment platform |
[ ] |
Cancellation email saved to folder and forwarded to backup email address |
| Note your access end date |
[ ] |
Handwritten record or screenshot of final access date |
| Verify that no further charges appear on your bank or card statement after access expires |
[ ] |
Bank statement showing no post-cancellation charges |
Reviews and ratings: what other singapore users report
Volleyball World TV holds a 4.5 out of 5-star rating among Singapore subscribers. Users consistently praise the breadth of live volleyball content, HD streaming quality, and flexible subscription options. Common concerns include occasional streaming buffering during peak match hours and delayed cancellation confirmations from the support team. Several users on consumer review platforms report that cancellation confirmation emails arrive 15 to 20 minutes after they submit the cancellation request rather than the advertised 5 to 15 minutes. Yafee advises that you wait at least 30 minutes for your confirmation email before contacting support, as email delays are typically temporary.
Key takeaways and your next steps with yafee
Cancelling Volleyball World TV in Singapore is straightforward once you identify your subscription platform and follow the correct procedural steps. You have the legal right under the Consumer Protection (Fair Trading) Act to cancel within 14 calendar days of your initial purchase or service commencement and receive a full refund. After 14 days, you cannot claim a refund, but you retain the right to cancel at any time and access content until your paid period expires. Always save your cancellation confirmation email and monitor your bank statement for unauthorised charges.
If Volleyball World TV refuses to honour your cancellation request or denies a refund you are legally entitled to, escalate your complaint to the Competition and Consumer Commission of Singapore (CCCS). Yafee has helped thousands of consumers cancel streaming subscriptions, recover unauthorised charges, and navigate disputes with service providers under Singapore consumer law. Visit Yafee.com today to access additional guides on subscription cancellation, view step-by-step videos for each platform, and find contact details for Volleyball World TV's support team and consumer enforcement bodies.
Your financial security matters. Take action today-log in, confirm your subscription status, and cancel if it no longer serves your needs. Yafee remains your trusted partner in protecting your consumer rights and securing refunds you are entitled to claim.