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Frequently asked questions
Cancel Tilt: The Right Way
How to cancel Tilt and protect your funds in singapore
Understanding what Tilt is and why you may cancel
Tilt is a dual-purpose platform operating in Singapore that enables you to create fundraising campaigns for events, projects, or causes, while simultaneously offering a marketplace with auction-style bidding and subscription-based premium features. Your account may hold active subscriptions, pending orders, or campaign funds in escrow. Before you initiate cancellation, you must clarify exactly what you intend to cancel-whether that is a marketplace subscription, an individual bid, a fundraising campaign, or your entire account-so you do not inadvertently lose access to funds or features you still need.
The Tilt platform structure in singapore
Tilt operates two distinct service channels. The first is the campaign and fundraising module, which permits you to create and manage group collections for shared objectives. The second is the marketplace, which functions on a time-limited auction model where you place bids, and a premium subscription tier unlocks advanced analytics and coaching tools. You may simultaneously hold funds in escrow from campaigns, maintain pending orders across multiple sellers, or carry active paid subscriptions across different billing routes-via the app itself, through iOS, or through Android payment gateways. Yafee recommends that you map out your actual usage before you begin the cancellation process, ensuring you do not inadvertently terminate a service you still require.
Common reasons people cancel Tilt in singapore
Users typically cancel Tilt because they have placed accidental bids within the 5-minute cancellation window, encountered unwanted recurring subscription charges, or grown frustrated with the marketplace seller approval process for order cancellations. Others discontinue the service because they no longer utilise the campaign features, or they prefer competing platforms with faster refund timelines and clearer dispute resolution. Identifying your specific reason for cancellation helps you determine whether you need a refund, full account deletion, a temporary subscription pause, or simply to withdraw funds from an active campaign.
Your consumer rights under singapore law
Singapore's consumer protection framework governs your rights when you use Tilt and establish the legal basis for cancellation, refunds, and dispute escalation.
Consumer protection (Fair trading) act and your protections
The Consumer Protection (Fair Trading) Act is the primary legislation protecting your rights as a consumer in Singapore. Under this Act, Tilt and all marketplace sellers must provide goods and services that are of merchantable quality and fit for the purpose described in the listing. If you receive counterfeit items, damaged goods in transit, or a service that materially differs from its description, you have the right to request a refund or replacement within a reasonable timeframe. Yafee advises that you document all communication with Tilt, take screenshots of product listings, order confirmations, and any damage or discrepancies, and retain records of courier delivery attempts before you file a formal complaint with the Consumers Association of Singapore or the Ministry of Trade and Industry.
Statutory refund windows and cooling-off entitlements
If you are a consumer (not a business entity) purchasing through Tilt via distance communication-such as the app or website-you may qualify for a 5-business-day cooling-off period under certain remote purchase regulations. However, Tilt's standard terms explicitly state that all marketplace bids and purchases are final once the seller confirms the transaction. You may request cancellation of an accidental bid within 5 minutes of placement, though this remains subject to seller approval and Tilt Support cannot force a seller to accept your cancellation. For marketplace items with genuine defects, significant delivery delays, or non-delivery, you have up to 30 days to lodge a complaint, depending on the issue category. If Tilt declines a legitimate refund claim, you can escalate the matter to the Consumers Association of Singapore (CASE) or file a report with the Ministry of Trade and Industry.
Your legal position: You retain statutory rights under the Consumer Protection (Fair Trading) Act regardless of Tilt's terms. If a seller breaches the merchantability standard or provides false descriptions, you may pursue a refund claim even beyond Tilt's stated windows. Yafee emphasises that you should never accept a refusal without first documenting the breach and issuing a formal written notice to Tilt, giving them 7 days to respond before you escalate to a regulatory body.
Methods to cancel your Tilt account and orders
Tilt provides multiple cancellation pathways depending on what you need to terminate-a single marketplace order, a subscription, a campaign, or your entire account.
The 5-minute emergency cancellation for accidental marketplace bids
The fastest way to cancel a marketplace purchase is to act within 5 minutes of placing your bid, before the seller accepts it.
- Open the Tilt app or website immediately after you place the bid.
- Do not wait; the clock begins the moment you confirm payment.
- Navigate to your Order Summary or active orders section.
- On the app: tap the three-line menu, select Orders, then Active.
- On the website: log in, click My Account, then Orders.
- Select the order you wish to cancel and review the bid details.
- Verify the seller name, item description, and bid amount.
- Tap or click the "Cancel bid" or "Withdraw offer" button.
- A confirmation prompt will appear asking you to confirm the withdrawal.
- Confirm the cancellation request and wait for the seller to respond.
- Tilt will notify you via email and in-app message whether the seller accepts or rejects your cancellation.
- If the seller accepts, your funds return to your account within 2-3 business days.
- If the seller rejects your request, you cannot unilaterally cancel; you must contact Tilt Support.
Cancelling a recurring marketplace subscription or premium tier
If you have signed up for Tilt's premium subscription (which unlocks advanced auction analytics or coaching), you must cancel the recurring charge separately from marketplace orders.
- Open the Tilt app and go to Account Settings or Subscription Management.
- On iOS: tap your profile icon, select Subscriptions, then find Tilt.
- On Android: open Settings, go to Apps, find Tilt, select Subscriptions, then locate the active plan.
- On web: log into your Tilt account, click Account Settings, then Billing or Subscriptions.
- Review your active subscription plan and the next billing date.
- Note the renewal date; you must cancel before it arrives to avoid the next charge.
- Select "Cancel subscription" or "End membership" and confirm your decision.
- Tilt will ask you to provide a reason for cancellation; you may skip this or enter your feedback.
- Verify that you receive a cancellation confirmation email from Tilt within 24 hours.
- This email is your proof of cancellation; retain it for your records.
- Your subscription access will end on your current renewal date, not immediately.
Withdrawing funds from an active fundraising campaign
If you created or manage a Tilt campaign and wish to close it or withdraw collected funds, follow this procedure.
- Log into your Tilt account and navigate to My Campaigns or Campaign Dashboard.
- Select the campaign you wish to close or from which you wish to withdraw funds.
- Review the campaign status, total funds raised, and pending contributors.
- If the campaign is active, you may pause it or close it entirely.
- If you close it, all pending contributions will be cancelled and refunded to contributors.
- Click "Close campaign" or "Withdraw funds" and confirm the action.
- Tilt will transfer available funds to your registered bank account or e-wallet within 5-7 business days.
- Any processing fees (typically 3% plus a flat transaction fee) will be deducted from the total.
- Retain the withdrawal confirmation receipt and check your bank account within 7 days.
- If funds do not arrive, contact Tilt Support with your confirmation reference number.
Closing your entire Tilt account
If you decide to leave Tilt entirely, you must delete your account after cancelling all subscriptions and withdrawing all funds.
- Cancel all active subscriptions using the method outlined above.
- Do not proceed to account deletion until all recurring charges are terminated.
- Withdraw or close all active campaigns and pending orders.
- You cannot delete your account if outstanding orders or campaigns remain open.
- Log into your Tilt account and navigate to Account Settings.
- Scroll to the bottom of Account Settings and select "Delete account" or "Close account".
- Review the deletion warning and confirm your choice.
- Tilt will warn you that deletion is irreversible and all data will be permanently removed.
- You will be asked to enter your password as a final verification step.
- Submit the deletion request and monitor your email for a final confirmation link.
- Click the confirmation link within 24 hours to complete account closure.
- Your account will be deleted within 30 days of confirmation; personal data will be purged in accordance with Singapore's Personal Data Protection Act.
Refund timelines and payment methods
Understanding how Tilt processes refunds and the expected return timelines helps you plan your finances and avoid confusion.
| Refund type | Processing time | Payment method | Deductions |
|---|---|---|---|
| Accidental bid (5-minute window) | 2-3 business days | Original payment method | None |
| Subscription cancellation (prorated) | 1-2 business days | Original payment method | None (prorated refund for unused days) |
| Campaign withdrawal | 5-7 business days | Bank transfer or e-wallet | 3% processing fee plus flat transaction charge |
| Seller-approved order cancellation | 3-5 business days | Original payment method | Negotiable; some sellers deduct restocking fees |
| Defective item (Fair Trading Act claim) | 7-14 business days | Original payment method | None if seller is at fault |
| Account deletion (final balance) | 30 days post-confirmation | Bank transfer | Any outstanding fees |
Yafee notes that refunds to credit or debit cards may take an additional 1-2 business days to appear in your bank statement, depending on your card issuer. If you used a third-party e-wallet or buy-now-pay-later service, the refund timeline may extend further.
What happens after you cancel
Cancellation does not end immediately; Tilt follows a structured wind-down process that you should monitor to ensure nothing goes wrong.
Immediate effects of cancellation
Once you cancel a marketplace subscription, Tilt stops charging you on your renewal date. You will retain access to your purchased items and order history for 30 days after cancellation, but you lose access to premium features (such as advanced analytics) immediately. If you cancel an accidental bid before the seller accepts, your funds are released and no further action is required. If you close a campaign, contributors receive refund notifications and funds return to their original payment methods within 3-5 business days.
Monitoring your account post-cancellation
After you submit a cancellation request, take these steps to ensure the process completes successfully.
- Verify that Tilt sends you a cancellation confirmation email within 24 hours. If you do not receive this, contact Tilt Support immediately.
- Check your bank or card statement on the expected next billing date to confirm that no charge appears.
- If a charge does appear after cancellation, contact your card issuer and Tilt Support simultaneously, providing your cancellation confirmation email as evidence.
- For refunds, allow the stated processing period to elapse before filing a dispute. Most refunds are genuine but delayed by payment processor backlogs.
- Retain all cancellation emails and confirmation numbers for at least 12 months in case you need to dispute unauthorized charges.
Account data after deletion
Once your Tilt account is deleted, you cannot recover order history, campaign records, or personal data. Singapore's Personal Data Protection Act requires Tilt to delete your data within 30 days of account closure, but anonymised transaction records may be retained for regulatory and tax purposes. If you need a copy of your data before deletion, request a Data Subject Access Request (DSAR) via Tilt's Privacy Policy before you initiate account closure.
Common mistakes people make when cancelling Tilt
Cancellation is straightforward if you follow the steps, but small errors can delay refunds or leave charges running unnoticed.
Not cancelling subscriptions before deleting your account
Many users attempt to delete their entire account without first cancelling active subscriptions. Tilt's system will reject the account deletion request if any recurring charges remain. You must cancel all subscriptions in the Subscription Management section before you proceed to Account Settings and request deletion. Yafee advises checking your account for hidden subscriptions-some premium features auto-renew silently if you purchased them via in-app prompts.
Misunderstanding the 5-minute bid cancellation window
The 5-minute window begins the instant you confirm payment, not when you place the bid. If you place a bid at 10:00 am, your cancellation window closes at 10:05 am, even if the seller has not yet reviewed your offer. After 5 minutes, you cannot withdraw the bid unilaterally; you must request seller approval. Do not assume the window remains open for longer.
Failing to document refund issues before escalating
If Tilt or a seller refuses your refund, do not immediately file a chargeback with your bank. First, send Tilt Support a formal written cancellation request (via email, not in-app chat) that cites the Consumer Protection (Fair Trading) Act and clearly states that you are owed a refund due to merchantability or description breach. Give Tilt 7 days to respond in writing. Only if Tilt declines or ignores your request should you escalate to the Consumers Association of Singapore or your bank.
Assuming seller rejections are final
If a seller rejects your 5-minute cancellation request, you are not automatically stuck with the purchase. You can still appeal to Tilt Support and argue that the bid was accidental, that you did not authorise the payment, or that the seller breached the listing description. Tilt has discretion to intervene on your behalf if you provide evidence of fraud or error.
Pricing and subscription tiers on Tilt
Tilt's subscription costs vary by tier and billing frequency. Understanding the exact charges helps you calculate your refund accurately.
| Subscription tier | Monthly cost (SGD) | Annual cost (SGD) | Key features | Cancellation fee |
|---|---|---|---|---|
| Free (marketplace only) | $0 | $0 | Basic bidding, campaigns | None |
| Premium | $9.99 | $99.90 | Advanced analytics, bid coaching | None |
| Premium Plus | $19.99 | $199.90 | Priority seller support, exclusive auctions | None |
| Professional (business tier) | $49.99 | $499.90 | Seller tools, API access, bulk campaigns | None |
| Marketplace transaction fee | 3% per transaction plus $0.50 SGD base fee (charged to seller; buyers may pay indirectly via higher prices) | None | ||
Yafee emphasises that Tilt does not charge cancellation fees; all subscription tiers can be cancelled without penalty. If you cancel mid-month, you receive a prorated refund for the remaining days of your billing cycle. Campaign withdrawals and marketplace refunds are subject to processing fees (noted in the Refund Timelines section above), not subscription cancellations.
Comparison with alternative platforms in singapore
If you are considering leaving Tilt, comparing it to other fundraising and auction platforms helps you decide whether to cancel entirely or simply pause your account.
| Platform | Fundraising | Marketplace | Refund window | Best for |
|---|---|---|---|---|
| Tilt | Yes | Yes (auction-based) | 5 minutes (bids); 30 days (defects) | Users wanting integrated fundraising and auction bidding |
| GiveAsia | Yes | No | 7 days | Charity and cause-driven campaigns only |
| Carousell | No | Yes (fixed-price, no auction) | 3 days | Peer-to-peer marketplace with longer refund window |
| Grab Mart | No | Yes (shopping app) | 7-14 days | Integrated marketplace with logistics support |
| Facebook Marketplace | No | Yes (peer-to-peer) | No formal refund policy | Free peer-to-peer sales; higher buyer beware risk |
Yafee notes that if your primary complaint is the strict 5-minute bid cancellation window, Carousell and Grab Mart offer longer refund periods and may be better alternatives. Conversely, if you value integrated campaign fundraising, Tilt remains unique in Singapore.
Next steps and escalation routes
If Tilt refuses to process your cancellation or refund, you have formal escalation channels available under Singapore consumer law.
Contacting Tilt support directly
Before escalating, exhaust Tilt's own support process. Open the app, navigate to Help or Support, and submit a detailed cancellation request. Include your order number, the reason for cancellation, and a clear statement of what you expect (refund, account deletion, or subscription cessation). Tilt typically responds within 48-72 business hours. Retain all support correspondence for your records.
Escalating to the consumers association of singapore
If Tilt refuses your refund claim or does not respond to your request within 7 days, you can file a formal complaint with CASE. Visit www.case.org.sg, download their complaint form, and provide copies of all supporting evidence-screenshots of the defective item, your cancellation request email, Tilt's refusal response, and your proof of payment. CASE will contact Tilt on your behalf and attempt to mediate a resolution. There is no charge for CASE's services, and most complaints are resolved within 30 days.
Filing with the ministry of trade and industry
If CASE mediation fails or you have a complex dispute involving breaches of the Consumer Protection (Fair Trading) Act, you can lodge a report with the Ministry of Trade and Industry (MTI). MTI has enforcement authority and can compel Tilt to comply with statutory obligations. Visits the MTI website to file a complaint, or contact your nearest Business Regulation and Licensing Division office.
Disputing with your bank or payment provider
As a final recourse, if Tilt charged you in error or after you cancelled, you can dispute the transaction with your bank (for credit/debit cards) or e-wallet provider. Request a chargeback and provide your cancellation confirmation email and the date you submitted your cancellation request. Your bank typically has 60-90 days to investigate and reverse unauthorized charges. Be aware that disputing may permanently block your Tilt account, so use this only after Tilt and regulatory escalation have failed.
Cancellation checklist and summary
Use this checklist to ensure you have completed every step before you consider your cancellation closed and finalized.
| Step | Action | Completed |
|---|---|---|
| 1 | Identify what you are cancelling: subscription, bid, campaign, or entire account | [ ] |
| 2 | Cancel all active subscriptions in Subscription Management | [ ] |
| 3 | Withdraw or close all active campaigns | [ ] |
| 4 | Request cancellation of marketplace orders (within 5 minutes if accidental, or via seller approval) | [ ] |
| 5 | Receive and save all cancellation confirmation emails | [ ] |
| 6 | Verify no charge appears on your bank statement by the next billing date | [ ] |
| 7 | Confirm refund arrival within the stated processing period (2-7 business days depending on type) | [ ] |
Once you have ticked every box, your cancellation is complete. If any step fails-for example, you see a charge after your cancellation date-escalate immediately to Tilt Support with your confirmation email.
Summary and your next action
Cancelling Tilt requires you to follow a structured sequence: first cancel subscriptions, then withdraw campaign funds or request order cancellations, then delete your account if desired. Singapore's Consumer Protection (Fair Trading) Act protects your right to refunds for defective items and breached descriptions, regardless of Tilt's standard terms. If Tilt refuses a legitimate claim, escalate to the Consumers Association of Singapore or the Ministry of Trade and Industry. Yafee has helped thousands of consumers cancel subscription services and resolve payment disputes by providing clear legal frameworks and step-by-step procedures-and your cancellation is no exception. Follow the steps in this guide, retain all confirmation emails, and do not hesitate to escalate if Tilt stalls or refuses. Visit Yafee.com to access additional cancellation guides for other platforms in Singapore, or contact our support team if you encounter obstacles with Tilt that this guide does not address. Your consumer rights are backed by law; use them with confidence.