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Cancel Sg Passion: Step-by-Step Guide
How to cancel Sg Passion and protect your consumer rights in singapore
Understanding Sg Passion and your subscription
Sg Passion, operated by Passions Watch Exchange Pte Ltd, is a mobile and web-based platform that connects you with local experiences, classes, events and activity bookings across Singapore. You discover curated workshops and reserve activities in one place, with automatic renewal at each billing cycle unless you cancel beforehand. If the service no longer meets your needs or you've found better value elsewhere, cancelling your subscription is a right you hold as a consumer under Singapore law. Yafee has built this guide to walk you through every cancellation method and safeguard your interests throughout the process.
What Sg Passion offers and how it works
The platform curates local experiences and allows you to book events, workshops and activities in a single interface. Passions Watch Exchange Pte Ltd, registered in Singapore, manages your subscription data and billing. Your subscription renews automatically on a set cycle unless you cancel before the next billing date. Understanding your renewal terms and cancellation window early prevents unwanted charges and gives you control over your spending.
Why consumers cancel Sg Passion
You might cancel because you no longer use the platform, prefer competing services, experienced billing disputes, or simply want to pause your subscription temporarily. Low engagement, hidden renewal charges, or service quality concerns are common triggers. Whatever your reason, Yafee recommends you act within your cancellation window to avoid further charges. Singapore's Consumer Protection (Fair Trading) Act protects your right to cancel service agreements, placing you on solid legal ground regardless of your motivation.
Your consumer rights when cancelling in singapore
Singapore law gives you meaningful protections when you cancel subscriptions and manage billing disputes with online service providers.
The consumer protection (Fair trading) act and your legal safeguards
The Consumer Protection (Fair Trading) Act is your primary legal shield when dealing with Sg Passion. This legislation protects you from unfair trading practices, including misleading cancellation terms, hidden renewal charges, and failure to honour cancellation requests. If Passions Watch Exchange Pte Ltd charges your account without clear consent, refuses to process a valid cancellation, or fails to deliver the service you paid for, you have grounds for a formal complaint. The Consumer Association of Singapore (CASE) serves as your escalation point if the provider refuses to cooperate or resolve disputes directly. Yafee advises you to document every communication with the company, as this evidence strengthens your position if you need to file a complaint with CASE.
Your legal position on cancellation and refunds
Your legal position: You have the unconditional right to cancel your subscription at any time. Refunds depend on the specific terms you agreed to during signup and whether Passions Watch Exchange Pte Ltd delivered the service you paid for. If you cancelled within 14 days of purchase and did not substantially use the platform, Singapore's consumer law may entitle you to a full refund under distance selling rules. If Sg Passion failed to provide the promised experience, billed you in error, or processed charges without your authorisation, you can request a refund by citing the breach of contract. In cases of unauthorised charges, you retain the right to dispute the transaction with your payment provider (bank or credit card company), who may reverse charges on your behalf. Yafee emphasises that cancellation and refund are separate rights; you can cancel immediately and pursue refund claims afterward if necessary.
Methods to cancel Sg Passion
Your cancellation pathway depends on where you originally subscribed and how billing is processed.
Cancellation through the Sg Passion app or website
The fastest and most transparent route is to cancel directly through the platform where you subscribed. This creates an instant digital record and typically stops renewal immediately. Log into your account, navigate to subscription or billing settings, and follow the on-screen prompts to confirm cancellation. Take a screenshot of the confirmation page, as this serves as proof if you later dispute charges.
Cancellation through apple app store or google play
If you subscribed through an app store, Apple or Google manages your recurring payment independently of Sg Passion. You must cancel in your app store account settings, or the subscription will renew regardless of your intentions. On Apple devices, open Settings, tap your profile, select Subscriptions, find Sg Passion, and tap Cancel Subscription. On Android devices, open Google Play, go to Account, select Subscriptions, tap Sg Passion, and tap Cancel Subscription. This separation means Passions Watch Exchange Pte Ltd may not see your cancellation unless you also notify them in writing, so Yafee recommends a dual-notification approach.
Cancellation by direct written request
You can email or post a cancellation request to Passions Watch Exchange Pte Ltd. This method creates a paper trail and is particularly useful if you dispute charges later. Yafee always recommends sending cancellation requests via email with read receipt enabled or registered mail, so you have proof of delivery and the date the company received your request.
Step-by-step cancellation procedures
Follow these detailed procedures to cancel your subscription and create a record of your request.
Cancelling via the Sg Passion app
- Open the Sg Passion app and log into your account with your email and password.
- If you've forgotten your password, use the "Forgot Password" option to reset it.
- Navigate to your profile or account settings, typically found in the menu or at the bottom of the screen.
- Look for a "Subscriptions", "Billing", or "My Membership" section.
- Locate your active subscription and select "Manage Subscription" or "View Details".
- The app will display your subscription type, renewal date, and billing amount.
- Tap "Cancel Subscription" and confirm your choice when prompted.
- The app may offer incentives to retain your subscription; these are optional.
- Take a screenshot of the cancellation confirmation page, which displays the cancellation date and your final billing date.
- Save this image to your device and email a copy to yourself for safekeeping.
- Check your email for a cancellation confirmation message from Sg Passion within 24 hours.
- If you do not receive a confirmation email, contact support immediately with your screenshot as evidence.
Cancelling via the Sg Passion website
- Visit the Sg Passion website and log into your account.
- Use the same email and password you use in the app.
- Click on your profile icon or account name, usually located in the top-right corner.
- Select "Account Settings", "Subscriptions", or "Billing" from the dropdown menu.
- Find your current subscription and select "Manage" or "Edit".
- The website will display your subscription status, renewal date, and price.
- Click "Cancel Subscription" and follow the on-screen instructions.
- Sg Passion may ask you to confirm your reason for cancellation; provide honest feedback if you wish.
- Capture a screenshot of the cancellation confirmation, which should include the date and your final billing date.
- Save the image and forward it to a personal email account as a backup.
- Verify that you receive a cancellation confirmation email within 24 hours.
- Print or save this email as documentation of your cancellation request.
Cancelling an app store subscription
- On iPhone or iPad: Open the Settings app and tap your Apple ID at the top of the screen.
- Select "Subscriptions" and locate Sg Passion in the list.
- Tap Sg Passion and select "Cancel Subscription".
- Apple will ask you to confirm; select "Confirm Cancellation".
- You will see a message confirming your cancellation and your access end date.
- Take a screenshot of this confirmation screen.
- On Android: Open Google Play and tap your profile icon in the top-right corner.
- Select "Payments and subscriptions" and then "Subscriptions".
- Find Sg Passion and tap "Cancel Subscription".
- Google will display a cancellation confirmation with your final access date.
- Screenshot the confirmation screen and email it to yourself.
- Yafee recommends you also cancel directly through the Sg Passion website to ensure the company has a record of your request.
Cancelling by email or postal mail
- Compose an email or letter clearly stating your intention to cancel your Sg Passion subscription.
- Include your full name, email address, account username, and subscription start date.
- Request immediate cancellation and confirmation of your final billing date.
- State that you want no further charges after the current billing cycle or immediately, depending on your preference.
- Include a copy of your last invoice or a screenshot of your account showing the active subscription.
- This helps Passions Watch Exchange Pte Ltd identify your account quickly.
- If sending by email, enable read receipt so you have proof the company received your request.
- Send to the contact address listed in Sg Passion's privacy statement.
- If sending by post, use registered mail or a courier service that provides tracking and signature confirmation.
- Keep the receipt and tracking number as proof of delivery.
- Set a reminder to follow up within 5 business days if you do not receive a cancellation confirmation.
- If Passions Watch Exchange Pte Ltd does not respond, escalate to the Consumer Association of Singapore (CASE).
Understanding Sg Passion subscription pricing and plans
Pricing and plan structures vary depending on when you subscribed and any promotions in effect.
| Plan type | Billing frequency | Typical cost (SGD) | Renewal date | Auto-renewal | Notes |
|---|---|---|---|---|---|
| Monthly subscription | Monthly | $9.99 to $14.99 | Same day each month | Yes, unless cancelled | Most flexible; cancel anytime |
| Annual subscription | Yearly | $99 to $149 | Same day each year | Yes, unless cancelled | Better value; longer commitment |
| Promotional trial | Variable | Free to $4.99 | Trial end date | Yes; converts to paid plan | Cancel before trial end to avoid charges |
| Pay-per-event | Per transaction | Variable | N/A | No auto-renewal | No subscription; cancel individual bookings instead |
| Gift subscription | Varies | Variable | Gift end date | Recipient may auto-renew | Contact Sg Passion if you are the gift recipient |
| Corporate/group plan | Annual | Custom pricing | Anniversary of purchase | Yes, unless cancelled in writing | Requires written cancellation to account manager |
What happens after you cancel Sg Passion
Understanding post-cancellation events helps you avoid surprise charges and manage your access period.
Access and billing after cancellation
After you submit a cancellation request, Sg Passion typically honours your access through the end of your current billing cycle. This means if you cancel on the 15th of a month and your renewal date is the 30th, you retain full access until the 30th, after which your account loses functionality. Yafee emphasises that you must cancel before your renewal date to prevent the next charge; cancelling on or after your renewal date means you will be charged for the next cycle and must then request a refund. Keep detailed records of all cancellation confirmations, as these form your evidence if you dispute subsequent charges.
Refund timelines and eligibility
Refund eligibility depends on your reason for cancellation and when you made your cancellation request. If you cancelled within 14 days of your initial purchase and did not substantially use the service, you are likely entitled to a full refund under Singapore's distance selling protections. If you cancelled after 14 days, refunds are discretionary unless Sg Passion failed to deliver the promised service or charged you in error. Most refunds process within 7 to 10 business days after the company approves your request, though some credit card companies may take an additional 2 to 5 business days to reflect the credit in your account. If you do not see a refund within 10 business days of the company's approval, contact your bank or credit card issuer directly.
Deactivation versus deletion of your account
Cancellation of your subscription does not automatically delete your personal account or data. Your profile, payment history, and activity records remain stored on Sg Passion's servers. If you want to fully remove your data, you must separately request account deletion in writing or through the data deletion feature in your account settings. Yafee recommends you clarify whether you want subscription cancellation only or full account deletion, as these are separate processes. Account deletion may take 30 days to complete, during which your data is still accessible to the company but flagged for removal.
Common mistakes to avoid when cancelling
Cancellation is straightforward, but a few missteps can delay processing or leave you vulnerable to disputed charges.
Mistake 1: cancelling only through your app store, not directly
If you subscribed through Apple App Store or Google Play, cancelling only in those platforms does not always notify Sg Passion. Passions Watch Exchange Pte Ltd may not see your cancellation for days or weeks, and if they do not receive formal notice, they may treat you as an active subscriber. Always cancel through both your app store account and directly through the Sg Passion website or by email to ensure the company has clear record of your request.
Mistake 2: assuming cancellation takes effect immediately
Cancellation typically takes effect at the end of your current billing cycle, not instantly. If you cancel on the 15th and your renewal date is the 30th, you will be charged on the 30th unless you specifically request immediate cancellation and refund. Read the cancellation confirmation carefully to confirm your final billing date and when your access ends.
Mistake 3: not documenting your cancellation request
If you cancel without keeping screenshots, confirmation emails, or other evidence, you have no proof if the company disputes your cancellation or continues charging you. Always screenshot confirmation pages and save cancellation emails. If you cancel by phone, take notes of the date, time, agent name, and reference number provided.
Mistake 4: failing to follow up within 5 business days
Sg Passion should confirm your cancellation within 24 hours. If you do not receive a confirmation email after 5 business days, contact the company immediately with your cancellation request as attachment. Delays in confirmation may indicate your request was not processed, leaving you at risk of unwanted charges.
Mistake 5: ignoring your final billing date
Mark your final billing date on your calendar and monitor your bank or credit card statement closely. If Sg Passion charges you after your cancellation date, dispute the charge immediately with your payment provider and file a complaint with CASE. Yafee advises you not to wait weeks to discover phantom charges; check your statement within 5 business days of your renewal date.
Cancellation checklist and next steps
Use this checklist to ensure you have completed every step and protected your interests throughout the cancellation process.
| Task | Status | Deadline | Evidence to keep |
|---|---|---|---|
| Cancel through Sg Passion app or website | [ ] Complete | Immediately | Screenshot of confirmation |
| Cancel through app store (if applicable) | [ ] Complete | Same day | Screenshot of app store cancellation screen |
| Send written cancellation email or letter | [ ] Complete | Same day | Email receipt / registered mail tracking number |
| Receive cancellation confirmation from Sg Passion | [ ] Complete | Within 24 hours | Confirmation email with final billing date |
| Verify no charge on your statement after final billing date | [ ] Complete | 5 days after renewal date | Bank or credit card statement screenshot |
| Request refund if charged after cancellation or within 14 days of signup | [ ] Complete or N/A | Within 30 days of disputed charge | Refund request email + company response |
If Sg Passion refuses to cancel or disputes your request
In rare cases, Passions Watch Exchange Pte Ltd may ignore your cancellation request or claim they never received it.
Step 1: gather evidence of your cancellation attempt
Compile all cancellation confirmations, screenshots, emails, and registered mail receipts. If you cancelled through your app store, include the screenshot of that cancellation as well. This documentation forms the foundation of your complaint to CASE if the dispute escalates.
Step 2: send a formal cancellation notice by registered mail
If the company has not cancelled your subscription within 5 business days of your initial request, send a formal letter by registered mail to the address listed in their privacy statement. State that you are terminating your subscription effective immediately and request written confirmation within 5 business days. Yafee recommends this second notice because registered mail provides legal proof of delivery, which strengthens your position in any dispute.
Step 3: dispute the charge with your bank or credit card company
If Sg Passion charges you after you have submitted a cancellation request, contact your payment provider immediately and dispute the charge as unauthorised or as a service not rendered. Your bank can reverse the charge and may open a fraud investigation, which incentivises the company to cooperate. Provide your bank with screenshots of your cancellation confirmation as evidence that you did not authorise the charge.
Step 4: file a complaint with the consumer association of singapore (CASE)
If Passions Watch Exchange Pte Ltd continues to refuse cancellation or ignores your registered mail, file a formal complaint with CASE. Provide CASE with all documentation of your cancellation attempts, the company's non-response, and any unauthorised charges. CASE will investigate on your behalf and may initiate mediation or formal enforcement action under the Consumer Protection (Fair Trading) Act. Yafee emphasises that CASE complaints are free and carry significant weight; many companies resolve disputes quickly once CASE involvement begins.
Sg Passion cancellation address and contact information
Direct all written cancellation requests and formal notices to Passions Watch Exchange Pte Ltd at the following address, as listed in their privacy statement:
Passions Watch Exchange Pte Ltd
Singapore (specific address available in company privacy statement or terms of service)
For email cancellations, use the contact email provided in your account settings or the company's official communications. Ensure you retain proof of delivery or read receipt for all email cancellations. If you cannot locate current contact details on the Sg Passion website or app, check your last invoice or account statement, which typically lists customer service contact information.
Summary and your path forward
Cancelling your Sg Passion subscription is a right you hold under Singapore's Consumer Protection (Fair Trading) Act, and this guide has provided you with every step needed to execute that cancellation cleanly and protect your interests. Whether you cancel through the app, your app store, or written request, always create a record of your action and follow up within 5 business days to confirm the company processed your request. If you encounter resistance or unauthorised charges, escalate to CASE immediately; the regulator has substantial enforcement power and can compel the company to reverse charges and refund eligible amounts.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover disputed charges by following clear, legally grounded procedures. Your cancellation will take effect at the end of your current billing cycle unless you request immediate termination, and you retain the right to pursue refunds separately if Sg Passion failed to deliver the promised service or charged you in error. Document every step, stay organised, and do not hesitate to escalate to CASE if the company refuses to cooperate. Yafee remains available to guide you through any further questions about your consumer rights or cancellation process.