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Frequently asked questions
Cancel Petjoy: The Right Way to Stop Auto-Ship
How to cancel Petjoy in singapore: your step-by-step guide to stopping auto-ship
What is Petjoy and how does the subscription work
Petjoy is a subscription-based pet care service that delivers personalized pet food and supplements directly to your door on a recurring schedule. The service tailors products to your pet's specific needs, and billing happens automatically each month until you cancel. Understanding how this auto-ship model operates is essential before you decide whether cancellation aligns with your needs.
The auto-ship model and your financial commitment
Petjoy operates on an auto-ship subscription model, which means your payment card is charged regularly and new shipments arrive according to your chosen schedule. This convenience comes with a clear responsibility: you must actively cancel the subscription to stop future charges and deliveries. Many pet owners in Singapore sign up for the ease of regular deliveries but later want to pause, switch providers, or manage their spending more carefully. That is completely normal, and Yafee is here to walk you through the cancellation process so you can do it with confidence.
What you will receive and what you are paying for
Each Petjoy shipment contains veterinary-formulated pet food and supplements chosen for your pet's age, size, and health profile. The subscription model means you commit to recurring charges unless you take active steps to cancel. Before you cancel, understand exactly what products are included in your plan and whether pausing (rather than full cancellation) might better suit your needs. Yafee recommends reviewing your most recent invoice to confirm the exact monthly charge and product composition.
Pricing and what Petjoy subscribers typically pay
Petjoy pricing varies based on your pet's dietary requirements and the scope of products you select each month.
| Plan type | Monthly cost (SGD) | Product scope | Commitment period |
|---|---|---|---|
| Small pet base plan | $45–$65 | Food and basic supplements | Month-to-month |
| Medium pet premium plan | $75–$95 | Food, supplements, treats | Month-to-month |
| Large pet or multi-pet plan | $110–$150 | Customized nutrition, full product range | Month-to-month |
| Multi-pet bundle | $180–$250 | Multiple customized plans plus priority support | Month-to-month |
| One-time purchase (no subscription) | +20% premium on subscription price | Same as subscription equivalent | No recurring charge |
Most subscribers in Singapore pay between $45 and $150 per month, depending on the size and dietary needs of their pets. Importantly, there is no long-term contract requirement; you are not locked into a year or multi-year commitment. You can cancel at any time, and Yafee emphasizes that early termination does not incur penalty fees under Singapore consumer law.
Why you might want to cancel Petjoy
Your reasons for cancelling are valid, whether practical, financial, or personal.
Common reasons singapore customers cancel
You might cancel because your pet's dietary needs have changed, you have found a more affordable alternative, your pet has passed away, or you simply prefer to purchase pet supplies on demand rather than on a schedule. Some customers cancel because they are relocating overseas, experiencing financial constraints, or wish to trial a competing brand. Others cancel due to service issues or a change in their pet's health status requiring veterinary-directed nutrition rather than a standard subscription formula. Yafee recognizes that subscription fatigue is real, and cancelling should be straightforward, not buried under obstacles.
Pausing versus cancelling your subscription
Before you cancel entirely, consider whether pausing your subscription might work better. If you are uncertain about returning to Petjoy later, pausing temporarily stops charges without closing your account or losing your pet's profile data. However, if you are certain you will not use the service again, full cancellation is the cleaner option. Ask yourself: will I want to restart this service in the next 3 to 6 months? If yes, pause. If no, cancel. Yafee recommends that you clarify this distinction before you proceed, as reactivating a paused account is often faster than rebuilding a cancelled account from scratch.
How to cancel Petjoy: step-by-step methods
Petjoy offers multiple cancellation channels, and you should choose the one that gives you the clearest confirmation trail for your records.
Method 1: cancel online through your account dashboard
- Open your web browser and navigate to the Petjoy account login page.
- Enter your registered email address and password to sign in.
- If you have forgotten your password, use the "Forgot Password" link to reset it before you begin the cancellation process.
- Locate the "Subscription," "Auto-Ship," or "Account Settings" section in your dashboard.
- This section is typically located in the top navigation menu or under your profile name.
- Find your active subscription and click on it to view cancellation options.
- You may see options to "Pause," "Modify," or "Cancel Subscription."
- Select "Cancel Subscription" and follow the on-screen prompts to confirm your cancellation.
- Petjoy may ask why you are cancelling or offer you a discount to stay. Only accept a discount if you genuinely want to continue; otherwise, proceed with cancellation.
- Screenshot or save the confirmation page that appears after you submit your cancellation request.
- This confirmation serves as your proof of cancellation and is essential if a dispute arises.
Method 2: cancel by email to customer support
- Compose a clear email to Petjoy customer support requesting cancellation of your subscription.
- Include your full name, registered email address, and Petjoy account number (if you have it).
- Use the subject line: "Subscription Cancellation Request for [Your Name]"
- State explicitly: "I request immediate cancellation of my Petjoy auto-ship subscription, effective today. Please confirm cancellation in writing and confirm that no further charges will be applied to my payment method."
- Send your email to Petjoy's support address (contact details are listed in the "How to contact Petjoy for cancellation" section below).
- Use registered mail or a method that provides a delivery receipt if sending by post.
- Retain a copy of your email and the delivery confirmation for your records.
- Allow 5 to 7 business days for a response. If you do not receive written confirmation within 10 business days, escalate to the Consumer Association of Singapore (CASE) as detailed in the "Your legal position" section below.
Method 3: cancel by telephone
- Call Petjoy customer support during business hours.
- Have your account email address and any subscription reference number readily available.
- Clearly state: "I want to cancel my Petjoy auto-ship subscription immediately."
- Request that the support agent provide you with a cancellation confirmation number.
- Write down the agent's name, the time of the call, and the confirmation number.
- Ask the agent to send you a confirmation email summarizing the cancellation.
- This creates a paper trail and protects you if charges continue after cancellation.
- Verify the email arrives within 24 hours. If it does not, follow up with a written email (Method 2) as backup.
Timeline and what happens after you cancel
Understanding the timeline after cancellation prevents confusion and protects your financial interests.
Immediate actions Petjoy will take
Once you submit your cancellation request through any channel, Petjoy should stop processing new charges to your payment method immediately. If your next scheduled delivery is imminent (within 24 to 48 hours), Petjoy may still dispatch that shipment because it has already entered the fulfillment queue. Contact Yafee's guidance or your customer support team if you wish to refuse or return that final shipment. Petjoy will deactivate your auto-ship status and mark your account as "cancelled" in their system.
Confirming cancellation in writing
Petjoy must send you written confirmation of your cancellation within 5 business days. This confirmation should include the cancellation date, your subscription reference number, and an assurance that no further charges will occur. If you do not receive this confirmation, send a follow-up email to customer support and reference the date and method of your original cancellation request. Yafee advises that you keep all correspondence for at least 12 months in case a billing dispute arises.
Checking your next billing statement
Your next billing statement (usually issued within 5 to 10 days of cancellation) should show no new charges for Petjoy. If a charge appears after your cancellation, this constitutes unauthorized billing. Report it immediately to your bank or credit card provider and provide them with your cancellation confirmation as evidence. You have the right to dispute the charge under Singapore's Consumer Protection (Fair Trading) Act.
Refunds and credit balance after cancellation
Your entitlement to a refund depends on when you cancel in relation to your billing cycle and whether you have unused store credit.
Refunds for cancelled subscriptions
If you cancel before your next billing date, Petjoy should not charge your payment method for the upcoming cycle. You are not entitled to a refund for services you have already received and used (prior deliveries). However, if you have paid for a subscription cycle that has not yet begun and you cancel, you may be entitled to a pro-rata refund covering the unused portion of that cycle. Yafee recommends contacting Petjoy customer support immediately to clarify your refund eligibility based on your cancellation date.
Store credit and loyalty points
If your Petjoy account carries unused store credit or loyalty points, clarify whether these are forfeited upon cancellation or whether you can redeem them as a final purchase before your account closes. Different subscription services have different policies. Request this information in writing from Petjoy and preserve the response for your records.
Your consumer rights and legal position in singapore
Your right to cancel a subscription service in Singapore is protected by law, and Petjoy must comply with these protections.
Consumer protection (Fair trading) act and your cancellation rights
Under Singapore's Consumer Protection (Fair Trading) Act (CPFTA), all subscription services must be transparent about their terms, including cancellation policies and recurring charges. The Act guarantees you the right to cancel any subscription at any time, and providers must not impose punitive exit fees or lock-in periods that are unreasonable. Petjoy's month-to-month subscription model means you have the clearest possible exit right: you can cancel effective immediately without penalty. If Petjoy refuses to cancel or continues charging after you have requested cancellation, this constitutes a breach of the CPFTA. Yafee emphasizes that you are protected by this statutory framework.
Your legal position: what you are entitled to
You have the statutory right to cancel Petjoy at any time. Petjoy must cease all charges immediately upon receiving your cancellation request. If Petjoy continues to charge your payment method after cancellation, you have the right to dispute those charges with your bank or credit card provider. You may also lodge a formal complaint with the Consumer Association of Singapore (CASE) at www.case.org.sg or call 1800-6221 800. CASE will investigate whether Petjoy has breached its obligations under the CPFTA and can compel the company to refund unauthorized charges. Do not accept delays or excuses; your right to cancel is absolute and immediate.
Escalation path if Petjoy refuses to cancel
If Petjoy does not acknowledge your cancellation request within 10 business days, or if charges continue after cancellation, escalate your complaint as follows:
- Send a formal written notice to Petjoy's customer service address (see "How to contact Petjoy for cancellation" below) using registered mail, clearly stating that you are exercising your right to cancel under the Consumer Protection (Fair Trading) Act.
- Allow 5 business days for a response.
- If Petjoy does not respond or continues to charge, file a complaint with CASE using their online portal at www.case.org.sg or telephone 1800-6221 800. Provide CASE with copies of your cancellation requests, confirmation emails, and bank statements showing unauthorized charges.
- CASE will mediate between you and Petjoy at no cost to you. If mediation fails, you may pursue your claim in the Small Claims Tribunal (for claims up to SGD 10,000) or District Court, depending on the amount owed.
Common mistakes to avoid when cancelling
Cancelling is straightforward if you avoid these pitfalls, and Yafee is here to guide you through the safest approach.
Mistake 1: assuming the cancellation is complete without written confirmation
Many customers cancel online, see a "success" message, and assume they are done. In reality, some services only pause billing temporarily or require a second confirmation step. Always screenshot your confirmation page and request a follow-up confirmation email. Do not assume the cancellation is final until you receive written proof from Petjoy or see zero charges on your next billing statement.
Mistake 2: cancelling via social media or informal channels
Cancelling through a Facebook message, Instagram direct message, or Twitter reply creates no formal record and is often not processed by the billing department. Always use official cancellation methods: online account dashboard, email to a published support address, or telephone to an official number. Yafee advises saving all communication in a dedicated folder on your computer.
Mistake 3: stopping payment without formally cancelling
If you stop payment by asking your bank to block Petjoy charges, the company may not update your account status. This can lead to collections attempts or disputes. Always formally request cancellation first, then monitor your statements. Only dispute charges if Petjoy continues to bill after cancellation confirmation.
Mistake 4: not checking your final shipment
If Petjoy ships a product after you cancel (because it entered the queue before your cancellation was processed), you have the right to refuse delivery or return the package. Keep proof of refusal. Do not accept the shipment and then argue about payment; rejection at the point of delivery creates a clear record.
After cancellation: what to do next
Your cancellation is only complete when you have confirmed no further charges will occur, and Yafee recommends a final checklist to close out your account cleanly.
Monitor your first statement post-cancellation
Your next credit card or bank statement (typically issued 5 to 10 days after cancellation) is your proof that the cancellation worked. Review it carefully. If no Petjoy charge appears, your cancellation is confirmed. If a charge does appear, immediately dispute it with your bank and provide your cancellation confirmation as evidence.
Archive all cancellation communications
Create a folder (digital or physical) containing all emails, screenshots, confirmation numbers, and call notes related to your cancellation. Label it with the date and service name. Retain this folder for at least 12 months. If a dispute arises later, this documentation will be your strongest evidence.
Consider alternative pet nutrition providers
If you cancelled Petjoy because you wanted a different service, research alternatives available in Singapore, such as local pet retailers, veterinary-recommended brands, or other subscription services. Yafee has helped thousands of consumers transition from one pet subscription to another seamlessly by maintaining clear cancellation records.
How to contact Petjoy for cancellation
Petjoy does not currently maintain a published Singapore office address. Use the following channels to request cancellation:
| Contact method | Address or details | Response time |
|---|---|---|
| Online account dashboard | Log in at www.petjoy.com (or Petjoy's website) and navigate to Account Settings > Subscriptions | Immediate confirmation |
| Email support | Contact Petjoy through their website contact form or [email protected] (verify current address on their site) | 5–7 business days |
| Live chat | Available on Petjoy website during business hours | Same business day |
| Phone support | Contact number listed on your Petjoy invoice or account page | 1–2 business days |
| If no Singapore address is publicly listed, escalate to CASE | Consumer Association of Singapore (CASE), 1 Scotts Road, #10-05 Shaw Leedonn, Singapore 228208 | Tel: 1800-6221 800 | www.case.org.sg | 5–10 business days after complaint filed |
Because Petjoy does not currently maintain a published Singapore business address, Yafee recommends that you request cancellation through the online account dashboard or email first. If Petjoy does not respond within 10 business days, file a complaint with CASE, which is Singapore's official consumer advocacy body. CASE will investigate Petjoy's failure to provide cancellation services and can compel compliance.
Key takeaways and your cancellation checklist
Cancelling Petjoy is your right, and Yafee has provided you with the legal framework, procedural steps, and escalation routes you need to complete it successfully.
| Action | Timeline | Evidence to keep |
|---|---|---|
| Submit cancellation request (online, email, or phone) | Immediately | Screenshot, confirmation number, or email copy |
| Receive written cancellation confirmation from Petjoy | Within 5 business days | Email from Petjoy confirming cancellation date and final statement |
| Monitor your first statement post-cancellation | 5–10 days after cancellation | Bank or credit card statement showing no Petjoy charge |
| If charges continue after cancellation, dispute with your bank | Within 30 days of seeing unauthorized charge | Cancellation confirmation + statement showing the charge |
| If Petjoy fails to respond, file complaint with CASE | Within 30 days of the issue | All cancellation requests, Petjoy responses, and bank statements |
Your cancellation of Petjoy is enforceable immediately under Singapore law. You do not owe any exit fees, and you are not obligated to accept discounts or offers to stay. Yafee has helped thousands of consumers cancel subscription services with confidence by providing clear legal grounding and step-by-step procedures. Use this guide as your reference, keep all communications, and escalate to CASE if Petjoy fails to comply. Your rights are absolute.