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Frequently asked questions
Cancel Lustery: The Right Way
How to cancel Lustery and protect your subscription privacy in singapore
Understanding Lustery before you decide
Lustery is an adult subscription platform where real couples share intimate video content behind a paywall. When you subscribe, you gain access to creators' private galleries and videos for your chosen billing term. Payments and account management operate differently depending on whether you subscribed through Apple's App Store, Google Play, or directly on the Lustery website.
If you are thinking about cancelling, Yafee is here to guide you through every step and help you understand your rights as a consumer in Singapore. This guide covers all cancellation methods, what happens after you cancel, and how to avoid common traps that delay your refund or leave your account still billing.
Why people cancel Lustery
You might cancel for several reasons: the content no longer interests you, unexpected charges appeared on your statement, you want to reduce monthly spending, or you prefer a different platform. Whatever your reason, cancelling promptly stops future billing and protects your financial security.
Lustery's subscription model explained
Lustery offers three main pricing tiers: monthly access at approximately SGD 33.75, a discounted 3-month plan at SGD 20.25 per month, or an annual commitment at SGD 10.80 per month. Your access continues only while your subscription remains active. Once you cancel, future renewals stop, but access typically extends until the end of your current billing period (depending on your payment method).
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you when you buy digital services like Lustery subscriptions. You have the right to accurate information about the service before purchase, transparent billing practices, and fair treatment if things go wrong.
What singapore law covers
The Consumer Protection (Fair Trading) Act requires that Lustery clearly disclose all charges before you pay, honour their cancellation obligations without unreasonable delay, and respond fairly if you dispute a charge. Singapore does not mandate a cooling-off period for digital subscriptions (unlike the European Union), but Lustery must still follow their stated refund policy honestly.
If Lustery refuses to cancel your subscription despite your clear request, or continues billing after you cancel, you can escalate to the Consumers Association of Singapore (CASE) for mediation. Yafee recommends documenting every cancellation request you make-screenshot confirmation emails, note the date and time, and save all correspondence.
Your legal position
Under the Consumer Protection (Fair Trading) Act, you are entitled to cancel a recurring digital subscription at any time before the next billing cycle. Lustery cannot charge you after your cancellation request is received and confirmed. If they do, you have grounds to request a refund and file a complaint with CASE, which operates as Singapore's statutory consumer protection body.
Your right to data privacy
Cancelling your subscription does not automatically delete your account or personal data. Lustery may retain your information unless you explicitly request deletion. Under Singapore's Personal Data Protection Act (PDPA), you have the right to request what data Lustery holds about you and ask for deletion. Always ask Lustery support in writing to confirm whether they will delete your account and personal information when you cancel.
Cancellation methods by platform
Your cancellation process depends entirely on how you subscribed. Yafee breaks down each method so you know exactly which steps to follow.
Cancel through apple app store (iOS)
If you subscribed via your iPhone or iPad, Apple handles your billing and you must cancel through Apple's settings, not the Lustery app itself.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen to access your Apple ID profile.
- Select Subscriptions from the menu options.
- Find Lustery in your active subscriptions list and tap it.
- Tap Cancel Subscription (or Delete in older iOS versions).
- Confirm your cancellation when prompted; Apple will show a cancellation confirmation and a refund window if applicable.
- Save a screenshot of the cancellation confirmation for your records.
Apple will send you an email confirmation to your Apple ID email address. Verify this email arrives within 24 hours. If it does not, repeat the process or contact Apple Support directly.
Cancel through google play (Android)
If you subscribed via an Android device, Google Play manages your billing. You cancel through the Google Play app, not through Lustery directly.
- Open the Google Play app on your Android device.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions.
- Tap Subscriptions to view your active subscriptions.
- Select Lustery from the list.
- Tap Cancel subscription and confirm your choice.
- Screenshot the cancellation confirmation page.
Google Play will send a confirmation email to the email address linked to your Google account. Consequently, verify receipt of this email and retain it as proof of cancellation.
Cancel directly on the Lustery website
If you subscribed directly through Lustery's website (using a credit card, debit card, or other payment method), you cancel through your account dashboard.
- Log in to your Lustery account using your email and password.
- Navigate to Account Settings or Subscription Management (typically found in the top menu or profile section).
- Locate your active subscription and select the Cancel or Cancel Subscription button.
- Lustery may ask you for a reason for cancellation; you are not obligated to provide detailed feedback.
- Confirm the cancellation when prompted.
- Take a screenshot of the cancellation confirmation page that appears.
- Copy and save the confirmation number if Lustery provides one.
Immediately check your email for a cancellation confirmation from Lustery. If you do not receive one within 2 hours, log back in and verify that your subscription status shows as Cancelled or Inactive. If your status is still Active, contact Lustery support in writing (email preferred) and reference your cancellation attempt timestamp.
Cancel by contacting Lustery support directly
If you cannot cancel through the app or website, or if you encounter an error, you have the right to cancel by requesting support.
- Locate Lustery's support contact form or email address on their website or in your account.
- Send a written request to cancel your subscription, including your full name, email address associated with your account, and the date your subscription began.
- Clearly state: "I request immediate cancellation of my Lustery subscription, effective immediately, and confirmation that no future charges will be applied."
- Request a written confirmation of cancellation.
- Keep a copy of your email and note the date and time you sent it.
- Follow up within 7 days if you do not receive a response.
Under the Consumer Protection (Fair Trading) Act, Lustery must respond to your cancellation request and honour it without unreasonable delay-typically within 7 to 10 business days. If they do not cancel, Yafee advises you to escalate to CASE.
What happens after you cancel
Cancellation does not mean immediate loss of access. Understanding the timeline and your billing status protects you from unexpected charges.
When does your access end?
After you cancel, your access typically extends until the end of your current billing period. For example, if you subscribed on the 1st of the month and cancel on the 15th, you retain access until the end of that calendar month. No charges will apply after the current period ends, provided your cancellation was processed correctly.
If you subscribed via Apple App Store or Google Play, the app store (not Lustery) controls the exact access-end date. Consequently, you should verify the access-end date shown in your Apple ID or Google Play account.
Refund eligibility
Singapore's Consumer Protection (Fair Trading) Act does not guarantee a refund for digital subscription services unless the service failed to deliver or the company continues billing after you cancelled. If you cancel mid-billing cycle, Lustery is not required to refund the unused portion of your current subscription period.
However, if you can demonstrate that Lustery continued charging you after you cancelled, or if the service was not fit for purpose, you have grounds to request a refund and escalate to CASE. Yafee recommends submitting a formal refund request by email if you believe you were incorrectly charged.
Verify your cancellation status
Do not assume your cancellation is complete. Take these steps to confirm:
- Log in to your Lustery account and verify that your subscription status shows Cancelled, Inactive, or Expired.
- Check your Apple ID, Google Play, or credit card account to confirm no further charges appear after your cancellation date.
- Monitor your bank statement for 30 days after cancellation. If a charge appears after your cancellation date, contact your bank immediately.
- Retain all cancellation confirmation emails and screenshots for at least 12 months.
Lustery subscription pricing and comparison
Understanding Lustery's pricing structure helps you decide whether cancellation aligns with your budget and viewing habits.
| Plan type | Duration | Monthly cost (SGD) | Total cost (SGD) | Best for |
|---|---|---|---|---|
| Monthly | 1 month | 33.75 | 33.75 | Trial or occasional viewers |
| 3-month | 3 months | 20.25 | 60.75 | Moderate commitment |
| Annual | 12 months | 10.80 | 129.60 | Best savings (60% discount) |
The annual plan offers significant savings but locks you in for a full year. If you are uncertain about long-term use, start with the monthly plan, then cancel and switch to annual if you remain engaged.
Common mistakes when cancelling Lustery
Cancellation is straightforward when done correctly, but small errors can leave your account active and charges continuing. Here are the pitfalls Yafee sees most often.
Mistake one: cancelling within the app instead of the app store
If you subscribed via Apple App Store or Google Play, cancelling within the Lustery app does nothing. Apple and Google manage your billing independently. You must cancel through Settings (iOS) or Google Play (Android). Consequently, verify which platform handled your original subscription before you attempt cancellation.
Mistake two: not saving cancellation confirmations
Lustery or the app stores may not retain easy access to your cancellation confirmation. If you cancel and later dispute a charge, you will need proof of your cancellation request. Screenshots and confirmation emails are your only evidence. Do not assume you can retrieve this from your account later.
Mistake three: assuming cancellation is immediate
Cancellation stops future billing but does not instantly revoke access. Your access extends through the end of your current billing period. If you expected to lose access immediately and did not, this is normal and not an error.
Mistake four: ignoring post-cancellation charges
If a charge appears on your bank statement after your cancellation date, act within 30 days. Contact your bank and file a dispute; do not wait weeks hoping it resolves. Yafee advises you to also email Lustery support directly with evidence of your cancellation and the erroneous charge.
Mistake five: not requesting data deletion separately
Cancelling your subscription does not automatically delete your account or personal data from Lustery's servers. Under the PDPA, you have the right to request deletion. Send a separate written request asking Lustery to delete your account, login credentials, viewing history, and any linked payment information. Require written confirmation of this deletion.
How to avoid charges after cancellation
Prevention is simpler than disputing charges after the fact. Implement these safeguards immediately after cancelling.
Set a calendar reminder
Mark your cancellation date and the date your current billing period ends on your phone or calendar. On that end date, verify that no charge has been applied to your payment method. This gives you time to contact Lustery or your bank if an error occurs.
Monitor your bank statement regularly
Check your credit card or debit card statement weekly for the 60 days following cancellation. Lustery's billing entity name may appear as "Lustery", a parent company, or a payment processor. If you are unsure whether a charge is from Lustery, search your confirmation emails or ask your bank.
Contact your bank if a charge appears
If a charge appears after your cancellation date, contact your bank's fraud or disputes team within 30 days. Provide your cancellation confirmation and the erroneous charge. Your bank will likely issue a chargeback on your behalf. Simultaneously, email Lustery with evidence of the error and request an immediate refund.
Escalate to CASE if Lustery refuses to refund
If Lustery ignores your refund request or denies liability for the post-cancellation charge, file a complaint with the Consumers Association of Singapore (CASE). CASE will mediate the dispute at no cost to you. Provide CASE with your cancellation confirmation, the erroneous charge, and all correspondence with Lustery. CASE has authority to compel Lustery to refund you if the company acted unfairly under the Consumer Protection (Fair Trading) Act.
Your cancellation checklist
Use this checklist to ensure you complete every step correctly and retain proof of cancellation.
- Confirm which platform processed your subscription (app store, Google Play, or Lustery website).
- Complete cancellation through the correct platform (not the Lustery app if you subscribed via an app store).
- Screenshot the cancellation confirmation page immediately.
- Save any confirmation email from Apple, Google, or Lustery within 24 hours of cancellation.
- Log in to your account and verify your subscription status shows Cancelled or Inactive within 48 hours.
- Set a reminder for the date your current billing period ends.
- On that date, verify no charge has been applied to your payment method.
- Send a separate written request to Lustery asking them to delete your account and personal data (reference the PDPA).
- Monitor your bank statement weekly for 60 days after cancellation.
- If an erroneous charge appears, contact your bank within 30 days and email Lustery with your cancellation proof.
- If Lustery refuses to refund, file a complaint with CASE within 12 months of the erroneous charge.
Why thousands of consumers trust yafee
Yafee has helped thousands of consumers cancel subscriptions confidently and protect their financial rights. Our legal-backed guidance ensures you understand your position under Singapore's Consumer Protection (Fair Trading) Act and the PDPA, and you know exactly which steps to take to avoid billing traps.
Whether you cancel Lustery through Apple, Google, or the website, Yafee's step-by-step process removes confusion and gives you proof of cancellation to protect yourself. If disputes arise, you will have the documentation and knowledge to escalate to CASE and recover any overcharges.
Visit Yafee.com today for guides to cancelling any subscription service and understanding your consumer rights in Singapore. Yafee puts your financial security first.