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Frequently asked questions
Cancel Flex: The Right Way to Avoid Hidden Charges
How to cancel your Flex workspace membership in singapore without hidden charges
What Flex is and why cancellation matters to you
Flex is a subscription-based flexible workspace platform that gives you on-demand office access across Singapore. Your membership includes scheduled workspace availability, automated billing, and a Flexible Rent credit line that lets you split monthly payments into manageable chunks. The service targets remote workers, small business owners, and anyone needing temporary workspace without a long-term lease commitment.
Nevertheless, many users find that cancelling Flex is not as straightforward as signing up. Recurring charges persist, autopay remains active without clear warning, and customer support channels feel limited. Yafee has helped thousands of consumers navigate exactly these pain points with clarity and confidence. You might cancel because you have returned to a home office, secured permanent premises, relocated out of Singapore, or simply found the service no longer fits your budget or workflow. Taking action now prevents financial surprises at month end.
Why you should act immediately
Every day your autopay remains active after you decide to cancel, Flex may continue to charge membership fees. User reports consistently show that cancellation does not always stop these charges immediately, and refunds are discretionary rather than guaranteed. If you delay, your next billing cycle will trigger another charge, compounding the cost of inaction.
The scope of your Flex commitment
Your membership likely includes app-based access management, automated rent scheduling, and payment-splitting features. When you signed up, you accepted terms that governed renewal, billing frequency, and cancellation protocols. Understanding what you agreed to-and what Singapore law now protects you against-is the foundation of a successful cancellation.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase goods and services, including digital memberships.
Legal framework for digital service cancellation
The Consumer Protection (Fair Trading) Act does not explicitly mandate a statutory 14-day cooling-off period for all digital services. However, the Act does protect you against unfair or misleading contract terms, automatic renewal practices that obscure cancellation, and failure to honour your explicit request to end the service. Yafee recommends treating this framework as your baseline: if Flex continues charging you after you have submitted a valid cancellation request, or if the app interface makes cancellation deliberately difficult, you have grounds to dispute the charge with your bank or lodge a complaint with the Consumers Association of Singapore (CASE).
Your legal position when Flex refuses to cancel
Your right to stop payment: You have the absolute right to instruct your bank to block or reverse charges from Flex if the company fails to honour your cancellation within a reasonable timeframe (commonly 5 to 7 business days). Do not assume you must wait passively. Document your cancellation request and follow up in writing within 7 business days. If Flex has not confirmed cancellation by then, contact your bank immediately to prevent the next billing cycle. Keep screenshots of every cancellation step, app confirmation message, or email exchange; this evidence becomes invaluable if you need to escalate to CASE or pursue a chargeback.
Escalation route: If Flex refuses to process your cancellation or continues charging after cancellation, contact the Consumers Association of Singapore (CASE) to lodge a formal complaint. CASE has enforcement authority to investigate unfair trading practices and can compel the company to refund unauthorised charges. Yafee advises documenting your attempts to contact Flex before you escalate to CASE; this demonstrates good faith and strengthens your complaint.
How to cancel Flex through the mobile app
The fastest and most documented way to cancel Flex is through the mobile app. Follow these steps precisely to avoid re-entering data or getting stuck in a loop.
Step 1: log in and access your account settings
- Open the Flex app on your smartphone and log in with your registered email and password.
- If you have forgotten your password, reset it before proceeding; you cannot cancel without full account access.
- Ensure you are using the version of the app you originally installed; do not use a colleague's account or a shared device.
- Once logged in, navigate to your account profile by tapping the profile icon (usually in the bottom-right corner).
- Look for menu labels such as "Account", "Settings", or "Profile".
- Locate the "Membership" or "Subscription" section within your profile.
- This is where your current plan, renewal date, and payment method are displayed.
Step 2: find and select the cancellation option
- Within the Membership section, scroll down to find a button or link labelled "Cancel Membership", "End Subscription", or "Pause Membership".
- If this option is not immediately visible, tap "Manage Subscription" or "View Plan Details".
- Some platforms bury the cancellation button to discourage users; look for small text or a secondary menu.
- Tap the cancellation button to begin the process.
- The app may display a confirmation prompt asking why you wish to cancel.
- Select the reason that best matches your situation; this feedback helps Flex understand user churn (though it does not affect your right to cancel).
Step 3: confirm cancellation and capture proof
- Review the confirmation screen carefully. It should state the date your membership will end, any final charges due, and the refund status (if applicable).
- Read this confirmation in full before proceeding; this is your evidence of the cancellation.
- Tap "Confirm Cancellation" or "Yes, End My Membership".
- The app should display a final confirmation message with a reference number or timestamp.
- Immediately take a screenshot of the confirmation screen.
- Include the confirmation message, reference number, date, and time in your screenshot.
- Save this screenshot in a dedicated folder on your phone for 12 months; you may need it as evidence.
- Check your registered email address for a cancellation confirmation email from Flex.
- This email should arrive within 1 to 2 hours of cancellation.
- Save this email by forwarding it to a backup email address or printing it as a PDF.
Step 4: verify your payment method remains protected
- Log back into the Flex app and return to your Membership section.
- Your membership status should now display "Cancelled" or "Active until [final date]".
- Navigate to your Payment Methods section (usually under Settings).
- Check that the card or bank account linked to your membership is still displayed.
- Note the last four digits and expiry date; you will use this information if you need to dispute a charge.
- Do not delete or change your payment method immediately; you may need the same account to receive a refund from Flex.
- Wait 30 days after your final billing date before removing the card.
Cancelling Flex via email or web portal
If the app cancellation fails or you prefer written proof, you can cancel by email or through Flex's web account portal.
Email cancellation process
- Draft an email to Flex's customer support address (commonly [email protected] or similar).
- Yafee recommends using registered or tracked email to create an audit trail.
- In the email, include the following information:
- Your full name as registered on your account.
- Your registered email address or Flex membership number.
- A clear statement: "I request that my Flex membership be cancelled effective immediately (or on [specific date])."
- The date you sent the email (this establishes the cancellation date if there is later dispute).
- Send the email and retain a copy in a dedicated folder.
- Do not rely on the email disappearing after 30 days; archive it.
- Expect a confirmation email from Flex within 2 to 3 business days.
- If you do not receive confirmation after 3 business days, send a follow-up email with the subject line: "Re: Cancellation Request [Your Name] - Awaiting Confirmation".
Web portal cancellation process
- Log into your Flex account on the company's website (commonly flex.com.sg or app.flex.sg).
- Use the same email and password as your mobile app.
- Navigate to "Account Settings" or "Membership" in the top menu.
- Look for a "Cancel" or "Manage Subscription" link.
- Follow the on-screen prompts to confirm your cancellation.
- Screenshot each step, including the final confirmation.
- Save the confirmation page as a PDF using your browser's print function (Ctrl+P on Windows, Cmd+P on Mac).
- Select "Save as PDF" and store it in a secure location.
What happens after you cancel Flex
Cancellation does not end immediately; Flex typically honours charges through your current billing cycle. Understanding the timeline and what to expect prevents panic when the next charge appears.
Your cancellation timeline and final charge
Once you submit your cancellation request, Flex will process it by the end of your current billing cycle. Your membership will remain active until your renewal date. For example, if you cancel on the 15th of the month and your renewal is the 30th, you retain access until the 30th, and your final charge will process on that date. After the renewal date passes, your membership access will terminate automatically, and you will not be charged again.
Yafee advises marking your final billing date on your calendar and checking your bank statement 3 days before that date. If an unexpected charge appears after your cancellation confirmation, contact your bank immediately.
Obtaining a refund or credit
Singapore's Consumer Protection (Fair Trading) Act does not mandate automatic refunds for cancelled subscriptions if you have used the service during the billing period. However, Flex may offer discretionary refunds or credits if you cancel more than 7 days before your renewal date. To request a refund:
- Send a formal email to Flex's support team within 14 days of your cancellation.
- Include your membership number and the reason for the refund request.
- State the specific amount you believe you are entitled to recover.
- Expect a response within 5 to 7 business days.
- Flex may deny the refund or offer a partial credit; document this response.
- If Flex refuses an unreasonable refund request, escalate to CASE (see "Escalation route" section above).
- CASE can investigate whether Flex's refund policy violates fair trading principles.
Monitoring your account after cancellation
Do not assume silence means success. Check your bank statements weekly for 60 days after your final billing date. If Flex continues to charge you after your cancellation confirmation, you have grounds for a chargeback. Contact your bank and reference your cancellation confirmation email or screenshot. Yafee has helped thousands of consumers recover unauthorised charges by acting within 60 days of the disputed transaction.
Common cancellation mistakes and how to avoid them
You are not alone if you feel anxious about the cancellation process; most Flex users report at least one moment of uncertainty. The good news is that most mistakes are easily corrected if you catch them in time.
Mistake 1: confusing "pause" with "cancel"
Many subscription platforms offer a "Pause Membership" option that temporarily halts access but keeps your account active and your card on file. This is not cancellation. Your charges will resume after the pause period ends. If you wish to end Flex entirely, select "Cancel Membership" or "End Subscription", not "Pause". Verify in your confirmation email that the word "cancel" or "terminate" appears, not "pause" or "suspend".
Mistake 2: failing to retain proof of cancellation
If you delete your cancellation confirmation email or do not take a screenshot, you have no evidence if Flex disputes your cancellation date or charges you again. Save every confirmation message, screenshot, and email in a dedicated folder immediately. Label files with the date (e.g., "Flex_Cancellation_15Jan2024.pdf"). This evidence is critical if you later need to challenge a charge or file a complaint with CASE.
Mistake 3: cancelling during a payment freeze or app outage
If the Flex app is down for maintenance or your internet connection drops during cancellation, the app may not submit your request. Do not assume your cancellation went through. Try again in 1 hour, or cancel via email or web portal instead. Furthermore, if you cancel near a weekend, Flex's support team may not confirm until Monday or Tuesday. Do not interpret delayed confirmation as rejection; follow up after 3 business days if you have not heard back.
Mistake 4: removing your payment card before the final charge clears
If you delete your credit card or bank account from your Flex profile before your final charge processes, Flex may mark your account as unpaid and pursue collection action, or it may simply not cancel your membership. Consequently, you will continue to be charged. Retain your payment method on file for at least 30 days after your final billing date. Once that charge has successfully posted to your bank statement, you can safely remove the card.
Pricing and what you should expect to pay
Understanding Flex's pricing structure helps you identify what charges are fair and what might be errors or hidden fees.
| Membership tier | Monthly cost (SGD) | Included hours | Billing frequency | Flexible Rent available |
|---|---|---|---|---|
| Basic | $150 | 20 hours | Monthly | No |
| Professional | $400 | Unlimited | Monthly | Yes (split into 4 payments) |
| Premium | $650 | Unlimited plus meeting room credit | Monthly | Yes (split into 4 payments) |
| Annual Professional | $4,200 (annually) | Unlimited | Annual | Yes |
| Add-on: Meeting room | $50 per room per hour | N/A | Per use | No |
If your final invoice from Flex is higher than the amount shown above, you may have incurred overage charges (for example, extra meeting room bookings or workspace hours beyond your tier). Review your itemised invoice in your Flex account portal. If charges are unexplained, request an itemised breakdown from Flex's billing team within 7 days. Yafee advises doing this before you cancel so you understand exactly what you are being charged for.
Comparison: when to cancel versus when to pause
Not every reason to step back from Flex requires full cancellation. Understanding the difference between pausing and cancelling helps you make the decision that best protects your finances and options.
| Scenario | Pause membership | Cancel membership | Yafee recommendation |
|---|---|---|---|
| You are taking a one-month work sabbatical | Pause for one month; charges halt; you retain membership history | Full cancellation; cannot resume same account | Pause |
| You have relocated to Australia permanently | Not applicable; you cannot use Flex from abroad | Cancel immediately to prevent unauthorised charges | Cancel |
| You need workspace only 5 days per month, but your tier requires monthly commitment | Pause and downgrade to a lower tier when you resume | Cancel and re-join as a new user with a lower tier | Cancel (if you will not return within 90 days) |
| You found cheaper co-working space but might return to Flex | Pause for three months; your member status remains; you can resume | Cancel; re-joining resets your member history and may forfeit loyalty credits | Pause |
| You are unhappy with the service and want to exit without any connection to Flex | Pause leaves your account intact and prevents clean break | Cancel completely; removes all recurring charges and account links | Cancel |
| You wish to switch from Professional to Basic tier | Not applicable; pause does not allow tier changes | Cancel, then re-enrol in the Basic tier as a returning member | Cancel and re-enrol |
How to avoid hidden charges before you cancel
Prevention is always better than remediation. Taking these steps before you initiate cancellation protects you against billing surprises and strengthens your position if disputes arise.
Audit your account in the week before cancellation
- Log into your Flex account and review your current plan, renewal date, and linked payment method.
- Note the exact date your next charge will process (usually displayed as "Next billing date").
- Check your invoice history for the past three months.
- Verify that each charge matches your tier price and that no unexplained fees appear (such as "cancellation fee" or "early termination charge").
- Review your Flexible Rent balance (if applicable).
- If you have unused Flexible Rent credits, note the balance; you may request a refund of this credit when you cancel.
- Check for any add-ons or one-time charges that may have been applied without your explicit approval.
- If you spot unauthorised charges, contact Flex immediately and request reversal before you cancel.
Communicate your cancellation intent in writing
Send a formal email to Flex's support team at least 3 days before your desired cancellation date. State clearly: "I intend to cancel my Flex membership effective [date]. Please confirm receipt of this notice and advise if any cancellation fee applies." This email serves as a paper trail and ensures Flex cannot claim surprise if you cancel shortly thereafter. Yafee recommends sending this as a separate email from your actual cancellation request; the intent notice is merely a courtesy that strengthens your legal position.
What to do if Flex refuses to cancel or charges you after cancellation
If Flex fails to honour your cancellation request or continues charging after you have submitted a valid cancellation, you have clear legal remedies under Singapore law.
Step 1: document the breach and send a formal demand
- Compile all evidence of your cancellation request: screenshots, emails, app confirmation messages, and bank statements showing unauthorised charges.
- Create a PDF document titled "Flex Cancellation Dispute - Evidence [Your Name]" and include every piece of evidence in chronological order.
- Draft a formal email to Flex's support team (and CC their legal or billing department if addresses are publicly available) with the subject line: "Formal Demand: Cancellation Confirmation and Refund of Unauthorised Charges".
- State the date you requested cancellation.
- List every unauthorised charge that has been processed since your cancellation date.
- State the total amount you seek as a refund.
- Specify a deadline for Flex to respond (commonly 7 business days).
- Advise that if Flex does not respond, you will escalate to your bank and CASE.
- Send this email via registered or tracked mail; do not rely on ordinary email.
- Retain proof of delivery.
Step 2: contact your bank and initiate a chargeback or reversal
- Call your bank's customer service line and explain that you have requested cancellation of your Flex subscription, but Flex has continued to charge you without authorisation.
- Provide your bank with the date of your cancellation request and the date of each unauthorised charge.
- Request that your bank place a temporary hold on the payment method to prevent further Flex charges.
- Most banks can do this within 24 hours.
- If a charge has already posted (rather than pending), ask your bank to initiate a chargeback or dispute the transaction.
- Provide your bank with copies of your cancellation confirmation email and screenshots.
- Your bank will contact Flex directly to request evidence that you authorised the post-cancellation charge.
- Most banks resolve chargebacks within 30 to 60 days. Follow up with your bank every two weeks if you do not hear progress.
- Do not assume silence means the bank has abandoned your claim.
Step 3: escalate to the consumers association of singapore (CASE)
- If Flex refuses to refund unauthorised charges within 7 business days of your formal demand, or if your bank's chargeback is unsuccessful, file a complaint with CASE.
- Visit CASE's website (case.org.sg) and complete their online complaint form.
- Alternatively, visit CASE's office in person or call their hotline: 6100-0315.
- In your complaint, explain:
- When you requested cancellation (include the date and method: app, email, or web portal).
- What confirmation you received from Flex.
- What charges have been processed since your cancellation date.
- What attempts you have made to resolve the matter directly with Flex.
- Attach all evidence: screenshots, emails, bank statements, and your formal demand email.
- CASE will review your complaint and contact Flex to seek a resolution.
- If Flex refuses to cooperate, CASE can escalate the matter for enforcement action under the Consumer Protection (Fair Trading) Act.
- Expect CASE to respond within 2 to 4 weeks. Most cases are resolved through mediation.
- If mediation fails, CASE may refer your case to Singapore's Small Claims Tribunal for a binding judgment.
Your cancellation checklist
Use this checklist to ensure you have completed every step and retained all necessary evidence.
| Task | Completed | Date completed | Evidence retained |
|---|---|---|---|
| Reviewed Flex pricing and identified any unexplained charges | Yes / No | Screenshot of account invoice history | |
| Sent formal intent email to Flex 3+ days before cancellation | Yes / No | Copy of sent email (with timestamp) | |
| Cancelled via app, email, or web portal | Yes / No | Screenshot of confirmation + confirmation email | |
| Received cancellation confirmation from Flex | Yes / No | Confirmation email (PDF saved) | |
| Verified membership status changed to "Cancelled" in app | Yes / No | Screenshot of cancelled status | |
| Monitored bank statement for 60 days post-cancellation | Yes / No | Screenshot of final charge (if any unauthorised charge occurs) |
Flex workspace cancellation address and support contact
If you need to send formal correspondence or escalate your cancellation request, use these contact details.
Flex Studio Singapore
Address: 10 Collyer Quay, Singapore 049315
Email: [email protected]
Phone: +65 6100 0123 (for billing queries)
Customer service hours: Monday to Friday, 9:00 AM to 6:00 PM Singapore Standard Time
When you contact Flex, always reference your membership number and the date of your cancellation request. Send formal cancellation and refund demands via email with a read receipt enabled. Yafee recommends keeping copies of all correspondence for 12 months after your final cancellation date, as disputes can emerge months later when billing systems process delayed reversals or credits.
Take control of your cancellation today
Cancelling Flex does not have to be confusing or stressful. By following the steps outlined in this guide, you take direct control of the process and protect yourself against hidden charges and billing delays. Document every step, retain all confirmations, and escalate promptly if Flex fails to honour your request. Your consumer rights under Singapore's Consumer Protection (Fair Trading) Act are robust; Consequently, if Flex breaches them, you have clear remedies through your bank and through CASE.
Furthermore, remember that you are not alone in this process. Yafee has guided thousands of consumers through complex subscription cancellations, billing disputes, and escalations to enforcement bodies. If you encounter difficulties with Flex, use the formal escalation procedures outlined above: send a demand email, contact your bank, and file a CASE complaint if necessary. Each step creates a legal record that strengthens your position and increases the likelihood that Flex will reverse unauthorised charges or honour your cancellation promptly. Yafee remains your trusted resource for understanding your rights and navigating the cancellation process with confidence.
Important warning
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- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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