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Frequently asked questions
Cancel Finch: The Right Way to Manage Your Subscription
How to cancel Finch and understand your consumer rights in singapore
Understanding Finch and your reason to cancel
Finch is a mental health and productivity application that pairs a virtual pet companion with self-care exercises, habit tracking, and motivational tools. The platform operates on a freemium subscription model, offering paid membership tiers-Finch Plus and the Guardian Program-that provide access to premium self-care activities, customisation features, and exclusive content.
You may choose to cancel for legitimate reasons: the app no longer aligns with your daily routine, the subscription cost no longer justifies the value you receive, or you have achieved your personal habit-building objectives. Whatever your motivation, Yafee has developed this guide to walk you through the cancellation process with complete transparency and confidence in your consumer rights.
Evaluating whether Finch meets your needs
Before you proceed with cancellation, assess whether the premium features align with your mental health priorities. If cost concerns drive your decision, investigate whether Finch's free tier provides sufficient functionality or whether you can renew a trial period. If engagement has declined, cancellation is the prudent choice-unused subscriptions represent unnecessary expenditure without measurable benefit to your wellbeing.
Why cancellation timing matters
Singapore's Consumer Protection (Fair Trading) Act grants you the right to cancel within a reasonable timeframe. Cancelling before your renewal date prevents you from being charged for the next billing cycle. Yafee recommends documenting your cancellation request with a timestamp, as this protects your position should a dispute arise with your payment provider.
Finch pricing and subscription options in singapore
Understanding your current plan and associated costs enables you to make an informed decision about whether downgrading, pausing, or cancelling serves your interests best.
| Plan | Price (SGD) | Billing cycle | Features included |
|---|---|---|---|
| Finch (Free) | S$0 | Ongoing | Basic habit tracking, virtual pet care |
| Finch Plus (monthly) | S$14.98 | Monthly | Self-care activities, pet customisation, premium content |
| Finch Plus (annual) | S$99.98 | 12 months | Self-care activities, pet customisation, premium content |
| Guardian Program | S$9.98 | Monthly | Guardianship features or donation-based access |
If you hold an annual subscription at S$99.98, your refund potential is substantially higher than monthly commitments. Yafee advises you to retain your original purchase receipt and billing records before submitting any refund request, as these documents strengthen your claim under Singapore consumer protection regulations.
How to cancel Finch on your device
Cancellation procedures vary based on your subscription platform-whether you subscribed through Apple's App Store, Google Play, or Finch's website directly.
Cancel Finch on iPhone or iPad through the app store
- Open the Settings application on your device.
- Locate the icon displaying a grey gear symbol on your home screen.
- Tap your Apple ID profile at the top of the Settings menu.
- This displays your name, email address, and profile photo.
- Select Subscriptions from the available options.
- This section lists all active and inactive subscriptions linked to your Apple ID.
- Locate Finch in your list of active subscriptions.
- Tap on the Finch entry to open its subscription details.
- Tap Cancel Subscription and confirm your decision when prompted.
- You retain full access to premium features until the end of your current billing cycle.
- Apple displays your final billing date on this screen.
- Take a screenshot of the cancellation confirmation for your records.
- This serves as proof of cancellation if payment disputes arise later.
Critical warning: Deleting the Finch app from your device does not terminate your subscription. You must complete the cancellation process through Settings to prevent future charges. Many users mistakenly assume that app deletion equals subscription cancellation-this is a common error that results in unwanted billing.
Cancel Finch on android devices through google play
- Open the Google Play Store application on your Android device.
- Use the Play Store icon, typically displayed on your home screen or in the app drawer.
- Tap the Menu icon (three horizontal lines) in the top left corner.
- This opens the navigation menu for the Play Store.
- Select Manage subscriptions or Subscriptions from the menu options.
- This section shows all active subscriptions linked to your Google account.
- Find Finch in your active subscriptions list.
- Tap the Finch entry to view subscription details.
- Tap Cancel subscription and complete the confirmation prompts.
- Your premium access continues until the end of the current billing period.
- Google Play displays your final access date clearly.
- Screenshot the cancellation confirmation message for documentation.
- Retain this image as evidence should you need to dispute a subsequent charge.
Google Play occasionally presents a discount offer or special incentive when you attempt to cancel. You may accept this offer to remain subscribed, or decline it to proceed with cancellation-either action will be processed immediately. Yafee recommends declining retention offers unless the revised price demonstrably justifies continued subscription.
Cancel Finch through the official website
- Visit the official Finch website and navigate to your account settings.
- Log in with your registered email address and password.
- Locate the "Account" or "Subscription Management" section.
- Select your active subscription plan.
- This page displays your current billing cycle and payment method.
- Identify and click the Cancel Subscription or Manage Plan button.
- Follow any prompts requesting your reason for cancellation.
- Finch may present alternative options before final cancellation.
- Confirm your cancellation when the system requests final approval.
- Finch sends a confirmation email to your registered address.
- Save the confirmation email and take a screenshot of the cancelled subscription status.
- These documents prove cancellation if future billing disputes occur.
If you subscribed through Finch's website rather than an app platform, web-based cancellation is typically your most direct method. This approach removes intermediary payment processors and allows you direct communication with Finch's support team if complications arise.
Your legal position and consumer protection rights
Singapore's Consumer Protection (Fair Trading) Act provides you with explicit rights regarding subscription cancellation and refund eligibility. Understanding these protections ensures you can act decisively if Finch refuses to honour your cancellation or continues charging after you cancel.
Consumer protection (Fair trading) act framework in singapore
The Consumer Protection (Fair Trading) Act establishes that merchants-including digital service providers like Finch-must provide clear information about subscription terms, pricing, and cancellation procedures before you complete purchase. This law prohibits unfair contract terms and mandates that businesses honour legitimate cancellation requests within a reasonable timeframe.
Furthermore, the Act requires that any charges to your payment method remain transparent and that you retain the ability to cancel recurring subscriptions easily. If Finch continues charging after you cancel through your device's official payment system, you have grounds to dispute the charge with your bank or payment provider and lodge a complaint with the Consumers Association of Singapore (CASE).
Your legal position on refunds
You are entitled to request a refund if you cancel within a reasonable period from your subscription start date, provided you have not consumed the service beyond a token use. If you subscribed to an annual plan at S$99.98 and cancel after one month, Finch should refund a pro-rata amount representing the unused portion of your subscription. Monthly subscriptions cancelled before the next billing cycle incur no further charges, though refunds for the current month depend on Finch's stated policy and how much of the billing cycle remains.
Yafee advises you to request a refund explicitly if you believe you are entitled to one. Provide your cancellation date, subscription plan, and the reason for your request. If Finch refuses within 14 days, contact your payment provider (your bank, Apple, or Google) to dispute the charge or request a chargeback under consumer protection regulations.
Escalation through CASE if Finch refuses to cooperate
If Finch declines to cancel your subscription or refuses to process a refund you believe is due, you may escalate your complaint to the Consumers Association of Singapore (CASE). CASE operates under the Consumer Protection (Fair Trading) Act and can mediate disputes, investigate merchant conduct, and compel companies to comply with consumer rights. Filing a complaint with CASE is free and carries significant weight-merchants typically respond promptly to CASE inquiries to avoid regulatory action.
Consequently, Yafee recommends documenting every communication with Finch, including cancellation requests, refusal emails, and billing receipts. Present this evidence to CASE if negotiation with Finch stalls. CASE can be contacted via their official website or by phone; they accept complaints from Singapore residents regarding digital services.
What happens after you cancel Finch
Cancellation does not immediately terminate your access-understanding the transition period prevents confusion and protects your interests.
Access timeline after cancellation
Once you cancel, Finch permits you to retain full access to premium features until the end of your current billing cycle. If you cancelled on 15 January and your subscription renews on 25 January, you retain premium access until 24 January at 23:59. On 25 January, your account reverts to the free tier, and you lose access to premium self-care activities, pet customisation, and exclusive content.
Yafee recommends downloading or screenshotting any personal data, habit records, or progress you wish to preserve before your access expires. After your premium access ends, Finch may restrict your ability to export this information.
Preventing accidental re-subscription
Once your current billing cycle concludes and your account reverts to the free tier, you remain at risk of accidental re-subscription if you interact with premium content prompts or click upgrade buttons within the app. To minimise this risk, remove your payment method from your Apple ID, Google Play account, or Finch's website if you do not intend to resubscribe. Alternatively, uninstall the app entirely after documenting your cancellation confirmation.
Monitoring for phantom charges
After cancellation, check your bank statement or payment app for 30 days to confirm no further charges appear. If Finch charges you after your cancellation date, this constitutes a billing error. Contact your bank immediately to dispute the charge as an unauthorised transaction. Simultaneously, email Finch with your cancellation confirmation and the spurious charge details, requesting an immediate refund. If your bank's dispute investigation supports your position, the funds will be returned within 5 to 10 business days.
Common mistakes when cancelling Finch
Cancellation is straightforward, but subtle errors can leave your subscription active or prevent refunds-remain vigilant to avoid these pitfalls.
Confusing app deletion with subscription cancellation
The most frequent error is deleting the Finch app and assuming the subscription is cancelled. App deletion removes the software from your device but leaves the underlying subscription active. Your payment method continues to be charged on renewal dates until you formally cancel through Settings (Apple) or Play Store (Google). To prevent this mistake, cancel your subscription before deleting the app, and retain the confirmation email as proof.
Overlooking auto-renewal timing
Subscriptions renew on their designated date unless you cancel beforehand. If your subscription renews on the 20th and you cancel on the 21st, you have been charged for the next cycle. Many users fail to note their renewal date and inadvertently allow multiple unwanted renewals before taking action. Yafee urges you to mark your renewal date on a calendar immediately upon subscribing and set a phone reminder two days before to cancel if desired.
Failing to document the cancellation
Without proof of cancellation, you cannot effectively dispute phantom charges or challenge Finch if they claim you never requested cancellation. Always screenshot the final cancellation confirmation screen, save the confirmation email, and note the date and time of cancellation. This documentation is your primary defence in any dispute with Finch or your payment provider.
Not checking your billing email regularly
Finch may send billing confirmations to your registered email address, even after cancellation. If you do not monitor this inbox, you may miss notifications of unexpected charges or renewal failures. Set up email filters to flag Finch communications or check your billing email monthly to verify no unwanted charges appear.
Refund eligibility and how to request one
Refund entitlement depends on how long you have held your subscription and Finch's stated refund policy. In accordance with Singapore consumer protection principles, you may claim a refund for the unused portion of your subscription if you cancel within a reasonable timeframe.
When you qualify for a refund
You are most likely to qualify for a refund if you cancel within 7 to 14 days of subscribing and have made minimal use of premium features. Annual subscription cancellations after one to three months also often attract pro-rata refunds if you have consumed only a small fraction of the service. Monthly subscriptions cancelled before your next renewal date do not incur further charges, though refunds depend on your payment terms and Finch's discretion.
Furthermore, if Finch charged your payment method without clear consent or after you formally cancelled, you are entitled to demand a full refund. This scenario falls under the Consumer Protection (Fair Trading) Act's prohibition on unfair billing practices.
How to request a refund from Finch
- Retrieve your subscription purchase receipt and cancellation confirmation email.
- Locate these documents in your email inbox or payment app.
- Take screenshots to ensure you have copies if originals are deleted.
- Calculate the refund amount you believe is due.
- For annual subscriptions: (number of unused days / 365) × total annual cost.
- For monthly subscriptions: verify whether you are entitled to a refund beyond cancellation.
- Contact Finch's support team via their official website or in-app support channel.
- Send a polite, concise email clearly stating your cancellation date and refund request.
- Attach your receipts and confirmation screenshots.
- Specify the refund amount and your payment method (for reimbursement).
- Allow 14 days for Finch to respond to your request.
- If they decline without justification, escalate to your payment provider.
- If they ignore you, lodge a complaint with CASE.
- If your bank or payment provider approved a chargeback or dispute, confirm the funds have arrived.
- Retain proof of the refund transaction for your records.
Finch typically processes refunds within 5 to 10 business days of approval. If your refund does not appear in your account within this period, contact your payment provider to verify the transaction has completed on their end.
Comparison: keeping versus cancelling your Finch subscription
Before you finalise your cancellation, weigh the tangible benefits of remaining subscribed against the costs and your actual engagement levels.
| Factor | Keep your subscription | Cancel your subscription |
|---|---|---|
| Monthly cost | S$14.98 per month | S$0 per month (free tier) |
| App access | Full premium features | Basic habit tracking only |
| Pet customisation | Unlimited options | Limited customisation |
| Self-care activities | Full premium library | Basic activities only |
| Best for | Daily users prioritising mental health | Occasional users or cost-conscious subscribers |
If you engage with Finch's premium features at least three times weekly and find tangible value in the self-care content, maintaining your subscription justifies the S$14.98 monthly cost. Conversely, if you log in fewer than twice monthly or have achieved your habit-building goals, cancellation eliminates unnecessary spending without material impact on your wellbeing.
Contact details for Finch cancellation support
If you encounter technical difficulties completing cancellation through the app or payment platforms, contact Finch directly. In accordance with consumer protection regulations, Finch must maintain a functioning support channel for subscription management requests.
Finch contact information
Finch's registered legal address for contract and cancellation matters is located at their corporate office in Mumbai, India. However, Yafee recommends initiating contact through Finch's official website support form or in-app support channel, as these methods provide documented proof of your request. If web support fails, escalate to CASE rather than relying on postal communication, as Singapore's consumer protection framework prioritises responsive digital communication.
Should you need to reference Finch's legal entity for formal complaints or chargebacks, document the service name, your subscription plan, the dates of your subscription, and your billing reference number. Provide these details to your bank or CASE when disputing charges or escalating complaints.
Final steps and summary of your cancellation checklist
Completing these steps in order ensures your cancellation is documented, irreversible, and protected by Singapore consumer law.
| Step | Action | Completion status |
|---|---|---|
| 1 | Decide to cancel and identify your platform (Apple, Google, or web) | |
| 2 | Log into your account and navigate to Subscriptions or Manage Subscriptions | |
| 3 | Click Cancel Subscription and confirm the decision | |
| 4 | Screenshot the cancellation confirmation screen immediately | |
| 5 | Save the confirmation email Finch or your payment provider sends |
Cancelling your Finch subscription is a straightforward process protected by Singapore's Consumer Protection (Fair Trading) Act. Yafee has guided thousands of consumers through subscription cancellations, and our experience confirms that following these steps prevents billing errors, refund delays, and disputes with merchants. By documenting your cancellation, understanding your refund entitlements, and escalating to CASE if necessary, you exercise your full consumer rights and protect your financial interests.
If Finch refuses to cancel, continues charging, or denies a legitimate refund claim, remember that Yafee's detailed framework and Singapore's consumer protection laws stand behind you. Act decisively, keep records, and escalate promptly if the merchant does not respond. Your right to cancel is non-negotiable, and Yafee remains committed to ensuring every consumer understands and exercises that right with confidence.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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