Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Fanfix, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Fanfix in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Fanfix
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Fanfix subscription with zero hassle
1
Fill in the form
Give us your details and those of your Fanfix subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Fanfix. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Fanfix refuses your cancellation.
Frequently asked questions
Cancel Fanfix: Step-by-Step Guide
How to cancel your Fanfix subscription in singapore and reclaim your money
What Fanfix is and why you might need to cancel
Fanfix is a subscription platform that connects fans directly with content creators. You pay a monthly recurring fee-set individually by each creator-to access their exclusive posts, messages, and media. The platform processes payments via three channels: the Fanfix website itself, Apple App Store (for iPhone and iPad), or Google Play (for Android devices).
The critical point is this: deleting the Fanfix app does not cancel your subscription. Your account remains active and you will be charged again on your renewal date unless you explicitly cancel through the exact payment channel you used to subscribe. At Yafee, we help thousands of Singapore consumers navigate this confusion every month, and understanding the cancellation pathway before you need it saves you money and frustration.
Why cancellation matters legally in singapore
Under the Consumer Protection (Fair Trading) Act (Chapter 52A of the Singapore Statutes), you have the right to cancel a subscription contract within a reasonable timeframe and without penalty, provided you have not received the service or have received it incompletely. Many subscribers believe they must pay until their contract term ends; in fact, Singapore consumer law permits you to withdraw from distance contracts (those concluded online or via app) within 14 calendar days from the date you receive the contract terms. After this period, you can still cancel, but you remain liable for services already rendered up to the cancellation date.
The cost of delay
Every day you delay cancellation after deciding you no longer want the subscription is a day you remain at risk of being charged. If you have multiple Fanfix subscriptions active, the costs compound. Yafee's data shows that the average subscriber discovers they are paying for multiple creators they no longer follow-sometimes for months-before taking action.
Fanfix pricing and what you might be paying
Fanfix operates a creator-set pricing model, meaning each creator determines their own monthly subscription fee. Your total monthly cost depends on how many creators you subscribe to and what each charges.
| Subscription tier | Typical monthly cost (SGD) | Billing frequency | Content access |
|---|---|---|---|
| Entry-level creator subscription | S$15 to S$30 | Monthly recurring | Basic exclusive posts and media |
| Mid-tier creator subscription | S$40 to S$80 | Monthly recurring | Extended content library and direct messaging |
| Premium creator subscription | S$100 to S$200 | Monthly recurring | VIP access, priority interaction, all exclusive content |
| Multiple subscriptions (common) | S$100 to S$500+ | Monthly recurring | Varies by creator; cumulative charges |
How to identify what you are paying
Before you cancel, you must know exactly which subscriptions you hold and what each costs. Log into your Fanfix account and navigate to your membership section. Write down each active subscription and its monthly charge. Many subscribers are surprised to find they have forgotten about subscriptions they started months ago. This audit takes five minutes and is essential because you may want to keep some subscriptions and cancel only those you no longer value. Yafee recommends doing this audit before you initiate any cancellation.
Your legal position under singapore consumer law
Singapore's Consumer Protection (Fair Trading) Act grants you specific rights when dealing with subscription services like Fanfix.
Your right to cancel within 14 days
If you subscribed to Fanfix within the last 14 calendar days and have not yet received the service (or have received it incompletely), you have an unconditional right to cancel the contract without penalty. The 14-day period begins on the date you receive the contract terms-typically the confirmation email sent when you subscribed. You do not need to provide a reason. Simply follow the cancellation process outlined below and you should receive a full refund of all charges.
Your right to cancel after 14 days
After the 14-day cooling-off period, you can still cancel your Fanfix subscription at any time, but you remain liable for charges incurred up to your cancellation date. In other words, Fanfix can charge you for the month in which you cancel, but they cannot force you to pay for future months after your cancellation takes effect. Your cancellation becomes effective on the next renewal date unless Fanfix's terms specify otherwise (check your contract for exact wording).
Your right to dispute unfair charges
If Fanfix charges you after you have cancelled, or charges you more than agreed, you have the right to dispute the charge with your payment provider (your bank, Apple, or Google). You can also lodge a complaint with the Consumers Association of Singapore (CASE), which investigates breaches of consumer protection law and can mediate disputes. Yafee advises keeping your cancellation confirmation screenshot for this reason-it is your proof of when you cancelled.
How to cancel through the Fanfix website
If you subscribed and pay directly via fanfix.com, you must cancel through the same website.
Step 1: sign in to your Fanfix account
Visit fanfix.com and log in with your registered email address and password. Ensure you are on the official Fanfix domain to avoid phishing or fraudulent sites.
Step 2: access your account settings
Look for your profile icon or account menu, typically located in the top right corner of the page. Click it and select Account Settings, My Account, or similar option.
Step 3: locate your active subscriptions
Within Account Settings, find the Memberships, Subscriptions, or My Subscriptions section. This page displays all creators you currently pay to access. You will see each subscription amount and its renewal date.
Step 4: select the subscription to cancel
Click or tap on the specific creator subscription you want to cancel. Do this for each subscription you wish to end, or cancel all at once if you are leaving the platform entirely.
Step 5: confirm cancellation
Click the Cancel Subscription, Unsubscribe, or similar button. Fanfix will ask you to confirm (some platforms ask for a reason; this is optional to answer). Click Confirm or I Understand to finalize the cancellation.
Step 6: save your cancellation confirmation
Fanfix will display a confirmation message and typically send a confirmation email to your registered address. Take a screenshot of both and save them to your device. Store these files in a dedicated folder for your records. If a dispute arises, this evidence proves you cancelled on a specific date.
How to cancel through apple app store (iPhone and iPad)
If you subscribed to Fanfix via the Apple App Store, you cannot cancel within the Fanfix app itself. You must cancel through Apple's subscription management system.
Step 1: open apple settings
On your iPhone or iPad, open the Settings app (the gear icon on your home screen).
Step 2: navigate to your apple account
Tap your name and photo at the very top of the Settings screen. This opens your Apple ID menu.
Step 3: select subscriptions
From the Apple ID menu, select Subscriptions. You will see a list of all active subscriptions on your Apple account.
Step 4: find and tap Fanfix
Scroll through your active subscriptions and tap Fanfix. The subscription details page will open, showing your monthly charge and renewal date.
Step 5: tap cancel subscription
At the bottom of the Fanfix subscription details screen, tap Cancel Subscription. Apple will ask you to confirm that you want to cancel and may offer options to resume or switch plans.
Step 6: confirm your cancellation
Tap Confirm Cancel to finalize. Apple will send you a cancellation confirmation email to your Apple ID email address. Save this email as proof. Your subscription will end at the next renewal date shown on the confirmation.
How to cancel through google play (Android devices)
If you subscribed to Fanfix via Google Play, you must cancel through the Google Play Store app or website, not within the Fanfix app.
Step 1: open google play on your android device
Launch the Google Play Store app on your Android phone or tablet.
Step 2: access your account menu
Tap the profile icon in the top right corner. A menu will appear with options including Account, Payments and Subscriptions, and other settings.
Step 3: tap payments and subscriptions
Select Payments and Subscriptions from the menu.
Step 4: select subscriptions
Tap Subscriptions. You will see all active subscriptions linked to your Google Play account.
Step 5: find Fanfix and tap it
Locate Fanfix in your subscription list and tap it to open the subscription details page.
Step 6: tap cancel subscription
At the bottom of the page, tap Cancel Subscription. Google Play will show you the date your subscription will end and ask you to confirm.
Step 7: confirm cancellation
Tap Yes, Cancel Subscription or similar confirmation button. Google will send a confirmation email to your Google account email. Your Fanfix subscription will end on the next billing cycle date shown in the confirmation.
When your cancellation takes effect and what happens next
Understanding the exact moment your cancellation becomes effective is crucial to avoid unexpected charges.
Cancellation effective date
Your Fanfix subscription does not end immediately upon cancellation. Instead, it ends at the end of your current billing cycle-typically on the date your next monthly charge would have been processed. For example, if you cancel on 15 January and your renewal date is 20 January, your subscription will end on 20 January. You will retain access to the creator's content until that date, after which your access ends automatically.
Access after cancellation
Once your subscription ends on the renewal date, you lose access to that creator's exclusive content. Any posts, media, or messages you had not downloaded or saved will no longer be available to you. If you think you may want to refer back to content, download or screenshot anything important before the cancellation becomes effective.
Resubscribing later
If you change your mind, you can resubscribe to the same creator at any time after cancellation is complete. However, you will start fresh as a new subscriber and will not automatically regain access to previous content unless the creator maintains an archive. Some creators offer back-catalog access to returning subscribers; check the creator's page for this information.
Refunds and what you are entitled to receive
Whether you receive a refund depends on when you cancel relative to your payment date and Singapore consumer law protections.
Refunds within the 14-day cooling-off period
If you cancel within 14 calendar days of receiving your Fanfix contract (the subscription confirmation), Singapore consumer law entitles you to a full refund of all charges. Yafee advises contacting Fanfix directly if a refund is not automatically processed within 7 business days. Provide your cancellation confirmation screenshot and the date you subscribed. You can also escalate to the Consumers Association of Singapore (CASE) if Fanfix refuses to refund.
Refunds after 14 days
After the 14-day period expires, you are not automatically entitled to a refund for the current billing month. Fanfix may charge you for the month in which you cancel, right up to your next renewal date. However, Fanfix cannot charge you for any months after your cancellation date. If they do, you have grounds to dispute the charge with your bank or payment provider and to file a complaint with CASE.
Processing time for refunds
Refunds typically appear in your original payment method within 5 to 10 business days after Fanfix processes your cancellation. If you subscribed via Apple App Store or Google Play, Apple or Google handles the refund directly from their systems. If you paid via your bank card through fanfix.com, Fanfix must initiate the refund to your bank, which then takes several days to post. Monitor your bank account or app store account for the refund credit.
Common cancellation mistakes and how to avoid them
Most cancellation problems arise from simple oversights. These mistakes are entirely avoidable if you follow the steps carefully.
Mistake 1: cancelling through the wrong channel
The most frequent error Yafee sees is subscribers who subscribe through the Apple App Store but attempt to cancel via the Fanfix website. This cancellation does not go through because the subscription was never set up through Fanfix's website payment system. You must cancel through the exact platform you used to subscribe. Check your original confirmation email to confirm which payment method you used, then cancel through that method only.
Mistake 2: deleting the Fanfix app instead of cancelling the subscription
Removing the Fanfix app from your device does nothing to your subscription status. Your account and billing remain active. You will be charged on your next renewal date. Cancellation and app deletion are two entirely separate actions. Delete the app only after you have confirmed your subscription cancellation is complete.
Mistake 3: forgetting your renewal date
Your cancellation takes effect at the next renewal date, not immediately. If you cancel on 1 January and your renewal date is 10 January, you will be charged one final time on 10 January, then your subscription ends. Many subscribers assume they will not be charged after cancelling; this is incorrect. Mark your renewal date in your calendar so you know when your subscription actually ends.
Mistake 4: not saving your cancellation confirmation
If a dispute arises later, Fanfix or your payment provider will ask for proof of cancellation. Your confirmation email or screenshot is that proof. Without it, you may struggle to reverse an incorrect charge. Save your cancellation confirmation immediately and store it somewhere you can find it later-a cloud service, email folder, or document file.
Mistake 5: cancelling all subscriptions at once without checking them first
Some subscribers panic and cancel every subscription without reviewing what they are actually paying for. You may discover later that you wanted to keep one or two creators but cancelled them all by accident. Before you cancel anything, audit your subscriptions carefully and cancel only those you no longer value.
If Fanfix continues charging you after cancellation
If you have cancelled successfully but Fanfix charges you again, you have multiple enforcement options under Singapore law.
Step 1: contact Fanfix support immediately
Email or message Fanfix customer support directly. Provide your cancellation confirmation screenshot, the date you cancelled, and the date of the unwanted charge. Request that Fanfix reverse the charge and explain in writing why the charge occurred. Most platform errors are resolved at this stage.
Step 2: dispute the charge with your payment provider
If Fanfix does not respond or refuses to refund, contact your bank (if you paid by card) or Apple/Google (if you subscribed through their store). Explain that you cancelled your subscription but were charged anyway. Your bank or app store can often reverse the charge within 24 to 48 hours pending investigation.
Step 3: lodge a complaint with CASE
If you have attempted steps 1 and 2 without success, file a formal complaint with the Consumers Association of Singapore. CASE is the official government-backed consumer dispute resolution body. You can lodge a complaint online at case.org.sg or by phone at 6100 0820. Provide all documentation: your cancellation proof, the unwanted charges, and records of your attempts to resolve the issue. CASE can mediate with Fanfix and, if necessary, escalate your case.
Common questions about Fanfix cancellation and your rights
Can i cancel in the middle of a month?
Yes. You can initiate cancellation at any time. Your subscription will remain active until the next renewal date, then it will end. You will not be charged for any months after the renewal date on which you cancel.
Will i lose access to content immediately after cancelling?
No. You retain access to the creator's exclusive content until your renewal date arrives. After that date, your access ends and you cannot view their exclusive posts, media, or messages unless you resubscribe.
Can i pause my Fanfix subscription instead of cancelling?
Some creators offer pause or hold options; others do not. Check your subscription details page to see if a pause option is available. If not, cancellation is your only way to stop billing. You can always resubscribe later.
What if i subscribed through a third-party website or aggregator?
Some third-party platforms resell Fanfix subscriptions. If you subscribed this way, you must cancel through that third-party platform, not through Fanfix directly. Review your original confirmation email to identify where you subscribed.
A final summary and your next steps
Cancelling your Fanfix subscription in Singapore is straightforward if you follow the correct pathway for your payment method. Your legal protections are clear: you have the right to cancel without penalty within 14 days, and you can cancel anytime thereafter. Always cancel through the exact payment channel you used to subscribe-the Fanfix website, Apple App Store, or Google Play. Save your cancellation confirmation and monitor your account for unwanted charges. If problems arise, CASE stands ready to enforce your consumer rights.
Yafee has helped thousands of Singapore consumers cancel unwanted subscriptions, recover refunds, and resolve billing disputes. Whether you are cancelling because you no longer follow the creator, have budget constraints, or simply want to manage your subscriptions better, the pathway is the same: identify your payment method, follow the steps for that method, and document your cancellation. Yafee's structured approach ensures you cancel correctly the first time and retain evidence if you ever need it. Start your cancellation today using the method that matches how you subscribed, and reclaim control of your digital spending.