Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Cerebral, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Cerebral in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Cerebral
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Cerebral subscription with zero hassle
1
Fill in the form
Give us your details and those of your Cerebral subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Cerebral. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Cerebral refuses your cancellation.
Frequently asked questions
Cancel Cerebral: Step-by-Step Guide
How to cancel Cerebral in singapore: step-by-step guide and your consumer rights
What Cerebral is and why you might want to cancel
Cerebral is a subscription-based mental health platform that connects you with licensed clinicians for therapy, counselling, and medication management through a mobile app or web portal. If you've decided the service no longer meets your needs, you deserve a straightforward cancellation process without confusion or unexpected charges. At Yafee, we understand that mental health services must align with your circumstances, and cancelling should be as simple as signing up.
How Cerebral works in singapore
You access Cerebral via iOS or Android apps, or through a web account on their website. The platform bills you on a recurring subscription basis. Your ability to manage cancellation depends entirely on which platform you used to purchase: the App Store, Google Play, or Cerebral's web portal directly.
Understanding where your subscription lives is your first step toward taking control. Many people stumble here, mistakenly believing that deleting the app or deactivating their account cancels the subscription. In reality, uninstalling an app or logging out does nothing to stop auto-renewal charges.
Why cancelling promptly protects your finances
Whether you've found a therapist elsewhere, your circumstances have changed, or you need a break from the service, cancelling before your next billing date prevents unexpected charges to your credit card or bank account. Each day you delay increases the risk of an unwanted renewal. Yafee recommends you cancel as soon as you've made your decision, then verify the cancellation through your payment platform within 48 hours.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act gives you important protections when purchasing services online or via app stores, and these protections apply directly to your Cerebral subscription.
What the consumer protection (Fair trading) act guarantees
Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to expect that services like Cerebral are provided with due care and skill, fit their advertised description, and that the company deals with you fairly and transparently. If Cerebral fails to deliver the service as promised, or if billing or cancellation becomes deliberately obstructed, you have grounds to escalate your complaint to the relevant authority.
Additionally, the Act requires companies to clearly disclose their cancellation and refund terms before you commit to payment. If Cerebral's terms are unclear, buried in small print, or if you cannot cancel through the stated method, you may have a legal claim for misrepresentation or unfair trading.
Your legal position
You hold the following enforceable rights: (1) the right to cancel before the next billing cycle if you provide clear notice; (2) the right to receive a full refund if the service is not fit for purpose or if cancellation was deliberately made impossible; (3) the right to transparent billing disclosure before purchase; (4) the right to escalate your case to the Consumers Association of Singapore (CASE) if Cerebral refuses to honour these rights.
Escalation via the consumers association of singapore
If Cerebral refuses to cancel your subscription or disputes a refund claim, contact the Consumers Association of Singapore (CASE). CASE mediates disputes between consumers and companies at no cost and can compel businesses to resolve issues fairly. Yafee recommends documenting all your cancellation attempts-screenshots of confirmation screens, email receipts, billing statements, and notes on the date and time of each action-before escalating to CASE. This documentation strengthens your case and demonstrates you acted in good faith.
How to cancel Cerebral by platform
Your cancellation method depends on which platform processed your payment. Follow the exact steps for your platform to stop auto-renewal before your next billing date arrives.
Cancel Cerebral via apple app store on iOS
If you subscribed through Apple's App Store on an iPhone or iPad, Apple manages your billing and cancellation directly.
- Open the Settings app on your iPhone or iPad and scroll to your name at the top.
- Tap your Apple ID profile banner.
- Select Subscriptions from the menu options.
- All your active subscriptions appear in this list.
- Locate Cerebral in your active subscriptions and tap it.
- If Cerebral does not appear, it may already be cancelled or you may have subscribed via a different platform.
- Tap Cancel Subscription at the bottom of the screen.
- Apple will ask you to confirm; select Confirm to proceed.
- You will see a confirmation message stating your subscription cancellation is effective. Your access continues until the end of your current billing period.
- Pro tip: cancel at least 24 hours before your next scheduled billing date to prevent the next charge. Check your most recent receipt in the App Store to confirm your exact billing date.
Cancel Cerebral via google play store on android
If you subscribed through Google Play Store on an Android device, Google manages your billing and cancellation.
- Open the Google Play Store app on your Android phone or tablet.
- Tap your profile icon in the top-right corner.
- Select Payments and subscriptions from the menu.
- Then tap Subscriptions.
- Find Cerebral in your list of active subscriptions and tap it.
- If Cerebral does not appear, check whether you may have subscribed via Cerebral's web portal or Apple instead.
- Tap Cancel subscription at the bottom.
- Google will show you a summary of what happens when you cancel; read it carefully and confirm your choice.
- Your cancellation is processed immediately. You will receive a confirmation email from Google within minutes.
- Your access to Cerebral continues until the end of your current billing cycle.
Cancel Cerebral via the web portal directly
If you subscribed directly through Cerebral's website using a credit card or bank account, you must cancel through your Cerebral account settings.
- Visit Cerebral's website and log into your account using your email and password.
- If you have forgotten your password, use the Forgot Password link.
- Navigate to Account Settings or Subscription Settings from the menu.
- This is typically found in the user profile or gear icon, top-right.
- Locate your active subscription and select Cancel Subscription or Manage Subscription.
- Cerebral may ask you to confirm your reason for cancellation; this is optional information.
- Review the cancellation summary and confirm your choice.
- Take a screenshot of the confirmation page as proof of your cancellation request.
- You will receive a confirmation email from Cerebral. Your access continues until the end of your current billing period.
- If you do not receive a confirmation email within 24 hours, contact Cerebral support and reference your screenshot as evidence of your cancellation request.
What happens after you cancel your subscription
Cancelling your subscription is final, and knowing what comes next gives you peace of mind. Your access to Cerebral does not stop immediately; instead, you retain full access until the end of your current billing cycle, which is called the run-down period.
Timeline after cancellation
Your subscription status changes to "cancelled" or "pending expiration" within minutes of your request. You can still log in and access all features-therapy sessions, chat messages, medication tracking-until your billing period ends. For example, if you cancel on 15 January and your billing cycle runs until 31 January, you can use Cerebral until 31 January at midnight.
No further charges after cancellation
Once you cancel successfully through your payment platform, no further charges will appear on your next billing date. However, Yafee recommends monitoring your bank or credit card statement for 48 hours after cancellation. If an unexpected charge appears, contact your bank immediately and reference your cancellation confirmation as proof of your timely cancellation request.
Exporting your data before access ends
Many mental health platforms delete your session notes and chat history once your subscription expires. Before your access ends, download or export any important records-session summaries, progress notes, medication lists-from your Cerebral account if the app allows it. This ensures you retain your mental health data for continuity of care with another provider.
Refund eligibility and next steps
Refunds depend on Singapore law, your payment platform's policy, and how recently you were charged. Yafee outlines the most common scenarios below.
Refund eligibility under consumer protection (Fair trading) act
Under Singapore's Consumer Protection (Fair Trading) Act, you may be entitled to a refund if: (1) Cerebral failed to provide the service as advertised; (2) the service was not fit for purpose; (3) Cerebral made cancellation deliberately impossible or obscure; (4) you were charged without your explicit consent.
You are not automatically entitled to a refund simply because you changed your mind, unless the company's cancellation process was unreasonably difficult or their service was genuinely defective.
Requesting a refund from your payment platform
If you were charged shortly before you cancelled, you may request a refund from Apple, Google, or Cerebral directly, depending on your payment method.
- For Apple App Store: Open the App Store, tap your profile icon, select Purchase History, find Cerebral, and tap the complaint icon to report a problem. Apple reviews your case and may issue a refund within 3-5 business days.
- Explain clearly that you cancelled before the charge and should not have been billed.
- For Google Play: Open the Play Store, tap your profile icon, select Payments and subscriptions, then Billing history. Find the Cerebral charge, tap it, and select Report a problem. Google investigates and typically responds within 5 business days.
- Be specific about the date you cancelled and the date you were charged.
- For web portal payments: Contact Cerebral support directly via their website and request a refund of your most recent charge, citing your cancellation date.
- Cerebral support typically responds within 2-3 business days.
Escalating a refund dispute to CASE
If a platform or Cerebral refuses your refund request, escalate to the Consumers Association of Singapore. CASE handles refund disputes at no cost and has the authority to compel businesses to reimburse you if your claim is valid. Submit your documentation-cancellation confirmation, billing statements, screenshots, and your refund request email-to CASE's online portal. CASE mediates within 30 days.
Cerebral pricing and subscription tiers in singapore
Understanding Cerebral's pricing structure helps you confirm you are cancelling the correct subscription and estimating what you may be refunded. The table below reflects current pricing in Singapore dollars (SGD). Rates may vary slightly depending on your specific plan and any promotional offers applied at signup.
| Subscription tier | Monthly cost (SGD) | Features | Billing cycle |
|---|---|---|---|
| Therapy only | $180-250 | Weekly therapy sessions with licensed therapist | Monthly |
| Medication management | $150-200 | Psychiatric assessment and medication prescription | Monthly |
| Combined therapy and medication | $320-450 | Therapy sessions plus medication management | Monthly |
| Plus plan (therapy, meds, psychiatry) | $480-600 | Comprehensive care with therapy, medication, and psychiatrist consultations | Monthly |
| Annual prepaid (any tier) | 10-15% discount on annual cost | Same features; pay upfront for the year | Annual |
Common mistakes to avoid when cancelling Cerebral
Cancellation is straightforward, but a few common errors delay or prevent your subscription from stopping. Staying alert to these pitfalls protects your account and your wallet.
Deleting the app does not cancel your subscription
This is the most frequent mistake. Uninstalling Cerebral from your phone does nothing to stop recurring charges. You must cancel through your payment platform or Cerebral's account settings. After you cancel, you can delete the app without worry; the subscription is already stopped.
Logging out or deactivating your account does not cancel your subscription
Signing out of Cerebral, disabling notifications, or requesting account deactivation are separate from subscription cancellation. These actions hide the app from your view but do not prevent charges. Always complete the cancellation steps outlined above before closing your account.
Cancelling in the wrong location
If you subscribed via the App Store but attempt to cancel through Cerebral's website, your cancellation will not process. Confirm your original payment platform-Apple, Google, or Cerebral web-and cancel there only. You can verify your payment method by checking your most recent receipt or confirmation email.
Forgetting to cancel before your next billing date
Cerebral charges you on the same day each month. If you cancel on day 20 of a 30-day cycle, you will be charged on day 30. Always cancel at least 24 hours before your billing date to avoid an unwanted final charge. If you are unsure when your billing date is, check your most recent receipt from Apple, Google, or Cerebral.
After cancellation: next steps for mental health support
Cancelling Cerebral is a transition point, not a stopping point. If you cancelled because you need different mental health support, Yafee recommends planning your next steps before your access ends.
Continuity of care when switching providers
If you are cancelling Cerebral to work with another therapist or platform, ask Cerebral to export your treatment summary or session notes. Many platforms allow you to request your medical records-this is your right under Singapore's Personal Data Protection Act. Having your history helps your new provider understand your background and avoid repeating sessions. Request this export at least one week before your Cerebral access expires.
If you are taking medication prescribed by Cerebral
Do not stop medication abruptly when you cancel Cerebral. Your prescription remains valid in your country even after your subscription ends. Visit a local GP or psychiatrist to discuss continuity of medication and a transition plan. Yafee recommends scheduling a follow-up appointment with a local provider before your Cerebral access expires.
Checklist: confirming your Cerebral cancellation
Use this checklist to verify that your cancellation was successful and no further charges will appear on your account.
| Action | Completed? | Confirmation method |
|---|---|---|
| Identified your payment platform (Apple, Google, or Cerebral web) | Yes / No | Check your most recent receipt or confirmation email |
| Logged into your payment platform or Cerebral account | Yes / No | Successful login confirmed |
| Located your active Cerebral subscription | Yes / No | Cerebral appears in your subscriptions list |
| Clicked Cancel Subscription and confirmed the cancellation | Yes / No | Confirmation screen or confirmation email received |
| Screenshotted your cancellation confirmation for records | Yes / No | Screenshot saved on your device or cloud storage |
| Checked your bank or credit card statement 48 hours later | Yes / No | No unexpected charge from Cerebral appears |
Why choose yafee for subscription and contract guidance
Subscription cancellations often involve buried terms, unexpected charges, and frustrating customer service delays. Yafee has helped thousands of consumers navigate subscription cancellations, understand their legal rights, and recover refunds through clear, step-by-step guidance grounded in consumer law. Our contract law specialists ensure you know exactly what you are entitled to and how to enforce your rights under Singapore's Consumer Protection (Fair Trading) Act and other applicable legislation.
At Yafee, we translate complex legal frameworks into actionable steps. Whether you are cancelling Cerebral, a fitness app, a streaming service, or any other recurring subscription, our guides cover every platform and every common pitfall. We also provide escalation support if a company refuses to honour your cancellation or refund request, helping you file complaints with CASE and other enforcement bodies.
Visit Yafee.com today to access our full library of subscription cancellation guides, contract templates, and consumer rights resources. Yafee empowers you to take control of your subscriptions and your finances with confidence and legal backing.