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Frequently asked questions
Cancel Aurora Fun: Step-by-Step Guide
How to cancel Aurora Fun and protect your subscription rights in singapore
What Aurora Fun is and why you might want to cancel
Aurora Fun is a subscription service offering curated content delivered through mobile apps available on the Singapore App Store and Google Play. The service operates on tiered subscription plans, ranging from weekly access to annual memberships, with pricing in Singapore dollars (SGD). Your charges renew automatically according to your chosen billing cycle unless you actively cancel the subscription.
You might be considering cancellation for several reasons: the service no longer aligns with your interests, you want to reduce recurring charges, you've discovered unexpected renewal terms, or you simply prefer alternative platforms. Whatever your reason, you have clear consumer rights in Singapore, and Yafee is here to guide you through the cancellation process with precision and confidence.
Why cancellations matter and what to expect
Subscription services rely on automatic renewals, which means charges continue until you actively stop them. Many users discover unexpected recurring debits weeks or months after deciding they no longer want the service. By cancelling proactively, you regain control of your spending and prevent unwanted charges from accumulating on your payment method.
Yafee's mission is to empower you to cancel subscriptions without friction, confusion, or guilt. Understanding exactly how Aurora Fun handles cancellations, refunds, and your data is the first step to taking action confidently. Throughout this guide, we'll walk you through your rights under Singapore law, the exact steps to cancel, and how to recover funds if eligible.
Your consumer rights when cancelling Aurora Fun in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you when dealing with subscription services, even digital ones delivered via app.
What the law guarantees you
Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to transparent terms and conditions before you pay. This means Aurora Fun must clearly disclose the subscription cost, billing frequency, cancellation method, and any cooling-off period applicable to digital purchases. If these terms are buried, unclear, or missing, you have grounds to dispute charges.
If you purchased Aurora Fun through the Apple App Store or Google Play, you benefit from additional app-store protections. Apple and Google both offer a 14-day refund window for eligible purchases, even if Aurora Fun's own policy does not. This is your strongest lever if you cancel within 14 days of your first subscription charge. You can request a refund directly through your app-store account settings without contacting Aurora Fun.
For purchases made directly with Aurora Fun, you may request a refund in writing within a reasonable timeframe. If Aurora Fun refuses without justification, you can escalate to the Consumers Association of Singapore (CASE) as a free mediation service.
Your legal position
You have the right to cancel any subscription at any time. Singapore's Consumer Protection (Fair Trading) Act does not permit vendors to lock you into perpetual automatic renewals without a clear, easy cancellation mechanism. If Aurora Fun makes cancellation deliberately difficult or refuses to honour your cancellation request, this violates consumer law. You are entitled to a refund for charges incurred after your cancellation request was submitted, provided you acted within a reasonable timeframe.
When to involve consumer authorities
If Aurora Fun does not respond to your cancellation request within 7 business days, or if they refuse to stop charging you after you have cancelled, contact the Consumers Association of Singapore (CASE). You can lodge a complaint online at case.org.sg. CASE will investigate the dispute and push Aurora Fun to comply with local consumer law at no cost to you.
Keep all email confirmations, screenshots of app settings, and payment records. These documents prove your cancellation attempt and strengthen your case if escalation becomes necessary. CASE takes evidence of repeated unauthorised charges seriously and can compel refunds on your behalf.
Aurora Fun pricing and subscription plans
Below is a breakdown of all current Aurora Fun subscription tiers available in Singapore, along with their costs and renewal terms.
Current subscription plans and costs
| Plan name | Price (SGD) | Billing cycle | What you get |
|---|---|---|---|
| Northern lights map - One week | S$9.98 | Weekly | Access to aurora forecasting map for seven days |
| Northern lights map - One month | S$19.98 | Monthly | Unlimited access to aurora forecasting map for 30 days |
| Northern lights map - One year | S$59.98 | Annual | Full year of aurora forecasting access and priority alerts |
Understanding your billing cycle and renewal dates
Your renewal date is determined by the day you first subscribed. If you subscribe to the monthly plan on the 15th, your payment will recur on the 15th of every month unless you cancel before that date. If you subscribe to the annual plan, your next charge will occur exactly 12 months after your initial payment.
Mark your renewal dates in your calendar or phone reminders. Cancelling before your renewal date stops all future charges. If you cancel after a renewal has already processed, you can request a refund for that charge through Yafee or directly with Aurora Fun, provided you act within 14 days of the charge appearing on your statement.
How to cancel Aurora Fun through the apple app store
Cancelling Aurora Fun via the Apple App Store is the quickest method if you subscribed through an iPhone, iPad, or Mac.
Step-by-step cancellation on apple devices
- Open the App Store app on your iPhone, iPad, or Mac.
- On iPhone and iPad, tap the profile icon in the top right corner.
- On Mac, click your profile icon in the top right of the window.
- Select "Subscriptions" from the menu that appears.
- Find Aurora Fun in the list of active subscriptions and tap it.
- Tap "Cancel Subscription" at the bottom of the screen.
- Confirm your cancellation by selecting the reason for cancellation (optional) and tap "Confirm" or "Cancel Subscription" again.
- Apple will display a cancellation confirmation with your end date. Take a screenshot of this screen for your records.
Your subscription access will end on your next renewal date. You will continue to have full access to Aurora Fun until that date arrives. Apple typically processes refunds within 5 to 10 business days if you cancelled within 14 days of your most recent charge.
How to cancel Aurora Fun through google play
If you subscribed to Aurora Fun via an Android device using Google Play, follow these steps to cancel.
Step-by-step cancellation on android devices
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner and select "Manage your Google Account".
- Navigate to the "Subscriptions" tab (you may need to scroll to find it).
- Select Aurora Fun from your active subscriptions.
- Tap "Cancel Subscription" and confirm your cancellation.
- Google will ask you to select a reason. You can skip this or provide feedback if you wish.
- Tap "Yes, cancel subscription" to confirm.
Google Play will send you a confirmation email with your cancellation details and end date. Your subscription will remain active until the end of your current billing period. If you cancel within 14 days of your initial purchase, Google Play will automatically refund your subscription fee.
How to cancel Aurora Fun directly with the company
If you subscribed directly through Aurora Fun's website rather than through an app store, or if you need to request a manual cancellation, contact Aurora Fun's corporate office in writing.
Gather your account information
Before you reach out, collect the following information to speed up the cancellation process:
- Your registered email address for the Aurora Fun account
- Your full name and postal address
- The email address or phone number associated with your payment method
- A screenshot or note of your subscription plan and renewal date
- Your transaction ID or order number from your payment confirmation
Send your cancellation request in writing
Submit your cancellation request by email or registered post to Aurora Fun's corporate head office. Written correspondence creates a permanent record of your request and is essential if you need to escalate to CASE later.
In your message, include your account details, state clearly that you wish to cancel your Aurora Fun subscription, and request written confirmation of the cancellation date. You might write: "I request immediate cancellation of my Aurora Fun subscription effective today. Please confirm receipt of this request and provide the date on which my subscription will terminate."
Send your cancellation to this address
RedQ (Corporate Head Office)
Primary cancellation processing centre
This is the official address for formal cancellation correspondence.
If you do not receive a response within 7 business days, send a follow-up email with a copy of your original request. If Aurora Fun still does not respond or refuses to cancel, escalate your complaint to CASE with copies of all your correspondence.
How to request a refund after cancellation
Cancellation and refund are separate actions. Cancelling stops future charges, but does not automatically return money already debited.
Refund eligibility and timelines
You are eligible for a full refund in these circumstances:
- You cancelled within 14 days of your initial subscription purchase (app store refund window).
- A charge occurred after you submitted a valid cancellation request in writing.
- Aurora Fun charged your account multiple times in a single billing cycle.
- Aurora Fun failed to honour your cancellation request and continued charging you.
If you subscribed via Apple App Store or Google Play and cancelled within 14 days, request your refund directly through your app-store account. Go to your subscription settings, select Aurora Fun, and choose "Report a Problem" or "Request a Refund". The app store will process your refund within 5 to 10 business days.
Request a refund directly from Aurora Fun
If your refund request was denied by the app store, or if you subscribed directly, contact Aurora Fun in writing requesting a refund. State your cancellation date, the charge you dispute, and the reason you believe it should be refunded. If Aurora Fun refuses, file a complaint with CASE, which can compel refunds for charges incurred in violation of consumer law.
Common mistakes to avoid when cancelling Aurora Fun
Cancelling a subscription feels straightforward, but small oversights can delay your cancellation or leave you vulnerable to continued charges. Stay alert and you will avoid these pitfalls.
Deleting the app is not cancellation
Many users mistakenly believe that uninstalling the Aurora Fun app from their device will stop charges. It will not. Uninstalling only removes the app from your phone; it does not notify Aurora Fun's billing system to cancel your subscription. You must formally cancel through your app store or by contacting Aurora Fun in writing. Charges will continue until you follow the proper cancellation steps outlined in this guide.
Assuming your cancellation is automatic
Do not assume that because you stopped using Aurora Fun, your subscription will automatically lapse. Digital subscriptions do not expire on their own. You must actively cancel them. Yafee recommends checking your app store settings 48 hours after cancelling to confirm that your subscription now shows as "Cancelled" or "Expired", not "Active".
Failing to document your cancellation
If you cancel by phone or in-app chat, screenshots are essential. Verbal or chat-based cancellations leave no permanent record. Always follow up with written confirmation via email addressed to Aurora Fun's corporate office. This creates an audit trail that protects you if disputes arise later.
Missing the 14-day refund window
If you use an app store, you have only 14 days from your purchase date to request a refund. After 14 days, app stores typically deny refund requests. Mark your purchase date in your calendar and act quickly if you want your money back.
What happens after you cancel Aurora Fun
Cancellation is complete, but your relationship with Aurora Fun does not end immediately. Understand what to expect in the days and weeks following your cancellation.
Your access and final billing date
Once you cancel, you will retain access to Aurora Fun until the end of your current billing period. If you subscribed to the monthly plan and cancel on the 10th, you can continue using Aurora Fun until the end of that calendar month. On your final day of access, your account will automatically lock, and you will be unable to log in on the following day.
No charge will appear on your account after your end date, unless Aurora Fun made an error or you authorised a manual renewal. Monitor your bank statements for 30 days after your cancellation to confirm that no unexpected charges appear.
Confirming your cancellation
Log back into your app store or Aurora Fun account within 48 hours of cancelling. Verify that your subscription now displays as "Cancelled", "Inactive", or shows your final access date. If it still shows as "Active" or "Renewing Soon", something went wrong. Contact Aurora Fun or your app store immediately to investigate.
Requesting refunds for post-cancellation charges
If Aurora Fun charges your account after your cancellation date, contact them in writing immediately and request a refund of that unauthorised charge. Include your cancellation confirmation and the erroneous charge in your email. If Aurora Fun does not refund within 7 business days, escalate to CASE. Yafee has helped thousands of consumers cancel subscriptions and recover unauthorised charges by maintaining clear written records and following up persistently with consumer authorities.
Cancellation checklist for Aurora Fun
Use this checklist to ensure you complete every step correctly and document your cancellation for your protection.
| Task | Status | Notes |
|---|---|---|
| Identify your subscription platform (App Store, Google Play, or direct) | ☐ | This determines which cancellation method you use |
| Note your current renewal date and plan cost | ☐ | Essential for refund claims and dispute escalation |
| Cancel through app store or contact Aurora Fun in writing | ☐ | Follow the step-by-step guides above |
| Take screenshots of cancellation confirmation | ☐ | Save these for 90 days minimum |
| Verify cancellation within 48 hours | ☐ | Check your subscription settings to confirm "Cancelled" status |
| Monitor bank statements for 30 days post-cancellation | ☐ | Contact your bank or Yafee if unexpected charges appear |
Frequently encountered issues and how to resolve them
Even when you follow every step correctly, issues can still arise. Here is how to troubleshoot the most common problems.
Aurora Fun continues to charge after cancellation
If you see a charge on your statement after your cancellation date, act within 14 days. Contact your app store or bank first to request a reversal. Then send Aurora Fun a written notice demanding a refund, referencing your cancellation confirmation and the erroneous charge. If they do not refund within 7 business days, file a complaint with CASE at case.org.sg.
Aurora Fun denies receiving your cancellation request
This is why written documentation matters. Send your next cancellation request via registered mail to RedQ (the corporate head office listed above). Registered post provides proof of delivery. Include a cover letter requesting written confirmation of receipt and cancellation, and keep the postal receipt.
You cannot find the cancellation option in the app
Some users report that the Aurora Fun app does not display a visible "Cancel" button. In this case, cancel through your app store instead (Apple App Store or Google Play), not through the app itself. App stores always provide a cancellation option even if the vendor's app does not.
Comparing Aurora Fun to alternatives
If you are cancelling Aurora Fun, you may be exploring other content platforms. The table below compares Aurora Fun to common alternatives in the Singapore market.
| Service | Monthly cost (SGD) | Content focus | Cancellation ease |
|---|---|---|---|
| Aurora Fun | S$19.98 | Aurora forecasting and maps | App store or email to RedQ |
| Apple TV Plus | S$11.98 | Streaming films and series | Apple ID settings |
| Netflix | S$6.98 - S$22.98 | Films, series, documentaries | Account settings or email |
| Spotify | S$8.99 | Music and podcasts | Subscription settings |
| Disney Plus | S$14.99 | Films, series, originals | Subscription page or email |
| Prime Video | S$14.99 (annual S$99.99) | Films, series, Prime benefits | Amazon account settings |
Your next step: cancel with confidence
Cancelling Aurora Fun is straightforward when you follow the correct legal and procedural steps. You have consumer rights under Singapore's Consumer Protection (Fair Trading) Act, clear pathways to cancel through app stores or in writing, and free escalation to CASE if Aurora Fun resists.
Choose your cancellation method from the sections above, document every step, and verify your cancellation within 48 hours. If Aurora Fun charges you after your cancellation date, you have the right to demand a refund and escalate to CASE at no cost.
Yafee empowers consumers across Singapore to cancel subscriptions with clarity and confidence. Whether you are cancelling Aurora Fun today or exploring how to manage other digital services, Yafee provides the legal framework, procedural guidance, and advocacy support you need. Visit Yafee.com to learn how Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges.
Contact Aurora Fun's cancellation office:
RedQ (Corporate Head Office)
For formal cancellation correspondence and refund requests